On October 30 I went to west Dickman Storage to reserve a 15ft moving trucks for Saturday November 6th, it was unavailable so I reserved the 20ft. When I went to pick up the truck I reserved it was unavailable because it wasn't returned. The office woman was very nice and I was cool about it because things happen. They offered me the 26ft truck at the price of the 20ft truck. I felt that was a fair compensation for the inconvenience and accepted. When I received my bill the discount was not applied for my inconvenience. There was no moving dolly in the truck like most other UHalls have. This is the reasons for my low rating. The truck worked in the end and I am not about to argue over the bill. I would not say this location is reliable and mostly would go elsewhere next time and recommend the same to others.Danielle L.
Customer Reviews for West Dickman Self Storage
(U-Haul Neighborhood Dealer)
Springfield, MI 49037
(& Army Rd)
Services at this Location:
- Monday - Friday:
9:30 am - 1 pm / 2 pm - 6 pm
10 am - 2 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CAROLYN LASHANE G.
Pricing wasn't explained at all I thought I was paying 29.99 and was charge over 100.00. Will not be a return customerJOHN PEREZ V.
Customer did not leave a comment.WILLIAM FRANK S.
Mary Lou is Amazing!! She was so helpful while I am dealing with my current housing issues and has done so much extra to help me out!!!REBECCA F.
Mary Lou is outstanding to work with. She is definitely customer-service oriented. This is my new go-to place for U-Haul rentsls.TONI MICHELLE A.
The most incredible person who books the truck is so efficient and fluid with getting everything ready for the use of your vehicles. Her name is Mary Lou Adkins. She runs the Dickman Road storage location. Please recognize her if you can for all her good and efficient work. Thank youVERNON G.
Very good customer service.MICHAEL M.
Customer did not leave a comment.farah A.
Customer did not leave a comment.Anthony D.
Very nice people to deal with.WILLIAM JOHN H.
Closed, dropped off. The app and my account said I did not have a rental to drop off so I called customer support who handled it.John R.
Customer did not leave a comment.BRITTANYNICHOLE N.
This lady is as nice as could be, but she couldn't reimburse me for the gas that I had put in the truck. It would be nice if your company would give me a $25.00 credit, I will be renting again in the future.PATRICIA B.
Customer did not leave a comment.STAN G.
The lady at the counter is amazing. She is very sweet. I would come back because of her.Jazmin H.
Nothing, just keep doing what your doing. And by the way Marylou is the best!! I wouldn't go anywhere else.RONALD JOE K.
The website needs improvement. It caused me to rent a bigger van than I wanted the $19.99 one. The drop off was a horrible experience took two phone calls and the next day to be able to return, the site kept saying unable due to low memory. Was over charged put extra gas in for to be charged $74. Not happyHaylee G.
The checkin process was a lot and I had already dropped the keys in when I saw they wanted pictures of the cab and back in addition to the mileage and gas gauge. Plus it was dark so it was hard to see anything if I had been able to take pictures. I had already closed up the back and locked the truck after I brought it back about 15 mins early. By the time I dropped the keys in the box it was after 8 so it was a lengthy process. It has changed a lot since last time I rented a U-Haul!lorna W.
Customer did not leave a comment.Theodore P.
Extremely nice location employee. Did a great job explaining everything that was needed.TARIN E.
Customer did not leave a comment.JEFFREY A.
Customer did not leave a comment.Cindy P.
Customer did not leave a comment.Monica L.
Customer did not leave a comment.Jeanette N.
None neededCRAIG T.
Friendly staff. Great experience. Would use them again.Zachary E.
Customer did not leave a comment.MARVIN T.
Mary Lou was extremely nice and very helpful this time and a previous time. A #1 experience with her. Thanks Give her a raise.HARRY W.
Customer did not leave a comment.Justin S.
Customer did not leave a comment.BONNIE S.
Customer did not leave a comment.Gloria D.
Dropped off a day early (sunday). Uhaul checkin would not work on my phone. I dropped off the truck with more fuel than required (1/2 instead of 1/4 tank) and no credit for overage. I was also charged a cleaning fee without an explanation. I would like someone from uhaul to contact me to discuss, I'm very upset with this.Chad G.
Customer did not leave a comment.Cindy G.
We made a reservation for a cargo van and it was due for pick up that same day Tuesday at 3pm. We arrived on time and there was not a cargo van available. We did get a mini mover truck for the "same price" as the van. Two days later we returned the rental as agreed upon. Two days following that the money that was held on my card was still not returned so I called to sort it out. I was informed that the vehicle was still not checked in and wouldn't be until Monday and then the money could still be held for another 3-5 days. This was due to the Holiday and that location was apparently closed. I feel that should have been mentioned when we rented the U haul. Finally Monday roles around and I call first thing in the morning, I could not get through to anyone but when I finally did around 11am it was still not checked in. I asked them to please do that promptly and addressed my frustrations, they did check it in right away but called me back and said after the total amount being held on my card was applied I still owed over $120. Which was very incorrect it took hours for them to straighten that out but eventually they released the money owed back to my account. I also asked more than once if there were any hidden fees or anything else other than the daily rental fee that I would be responsible for. The answer was no both times. It does state in the paperwork that you pay per mile from the moment you pull it off the drive until you pull back in to return but it was never verbal stated it brought to our attention. .59 cents per mile to drive that thing and that is at the cargo van price. Over all very displeased with this service.Amanda W.
Apparently the person running this office also runs another location and called to see if we could get the truck early. We both work so we could not. She said we needed to be there as close to noon as possible which was not convenient because we both work until noon. We thought we could pick up the truck anytime that day. Guess not. Also, the truck was on E when we picked it up. We had to get gas right away to ensure we could even make it to our house.kevin B.
Customer did not leave a comment.Daniel P.
Mary Lou is fantastic and always has been. I've been renting U-Hauls from Mary Lou for about 6 years, and plan on doing so for many more!!! She's always quick to do whatever it takes to make sure I can get the service my special needs always require.Chris P.
Customer did not leave a comment.Janie R.
There were 3 places to drop off that were within a quarter of a mile. We had to drop off in a different town! That makes no sence. The online drop off was not working, we had to have a representative help us.Stephen B.
Customer did not leave a comment.Robert A.
Customer did not leave a comment.james W.
Customer did not leave a comment.John G.
First, the four prong extension connector was not connected. The wires were cut . There was a connector on the arm but was poorly taped. Had to put the lights on, but the running lights did not work ( turn signal and brakes did). After I returned home saw that my drivers side running light was out ( it was on when I picked up the trailer). I will have to check it out. I have a bulb on the lift gate and the body of the SUV and both were out. Just hoping the wires are ok. I usually rent from my local U-Haul with no problems, always a bit reluctant when it is an off-site rental.richard K.
Customer did not leave a comment.Wendy R.
Customer did not leave a comment.Nicole D.
Truck was beat up. passenger door should be replacedMichael K.
I just want to congratulate you for the great customer service Fatima was giving to me in three times I rented Trailers to bring my personal belongings from London-ON to Battle Creek-MI, in the last two three months, thanks. Jahiro QuirosJahiro Q.
The location closes at 4pm. I got a call from them a few hours before my 4pm pick up time that they actually stop taking customers at 3:50 and leave right at 4. So they told me to use the after hours pick up method. That would have been fine except they didn't transfer my order to that method, so I had to call Uhaul and they had to cancel my reservation and redo it. Then I find they didn't include the dolly I paid for. I guess they were too busy worrying about getting out on time.Shannon D.
Customer did not leave a comment.Jenifer M.
Customer did not leave a comment.eunice S.
Nothing,,, Nathan was awesome!!!Jeffrey Z.
Customer did not leave a comment.Phillip A.
Cannot think of any improvements. Communications and the help of Victor Diaz when we had left something locked inside was perfect! He was vey helpful with advice and returning our phone call almost within an hour. Excellent customer serviceLINDA R.
Needed clean and check soft tiresDavid B.
Customer did not leave a comment.VIRGINIA L.
Customer did not leave a comment.Janet G.
Customer did not leave a comment.JOSUA H.
Customer did not leave a comment.MICHELLE J.
Customer did not leave a comment.sara S.
Customer did not leave a comment.KARL W.
Customer did not leave a comment.Steve Y.
Customer did not leave a comment.CALVIN S.
Extremely friendly and professional! Highly recommend!Christy C.
Marylou at the West Dickman Rd. Self Storage location is a true asset to U-haul. She is very personable and knowledgable and was very helpful to me with securing my rental truck. I will recommend her and that location to anyone I know in need of renting a moving truck!Edward R.
Nothing at allmichelle P.
Customer did not leave a comment.SHERYL B.
Customer did not leave a comment.JERMIAH B.
extremely friendlyREY M.
Customer did not leave a comment.Noel G.
Customer did not leave a comment.davied W.
She was very nice and answered all our questions.BENJAMIN E.
Customer did not leave a comment.ANTONIO B.
Customer did not leave a comment.MARY ANN P.
The scammed me into paying for insurance after I turned in the vehicle. No mention of insurance was made until it showed up on my bill. Then I was told, "It's already done."Jeff W.
Customer did not leave a comment.Brandon M.
Customer did not leave a comment.ANTONIO B.
The lady there was extremely nice and helpful.Belinda J.
Customer did not leave a comment.Dolores V.
The checkin experience was pretty bad. The uhaul did not look like it had been swept, which is frustrating because I would be charged if I didn't sweep it out. The lady who helped me check in was rude and repeatedly told me I could not have paid online (I did the checkout before going to the store) even when I showed her that the money had already cleared in my bank and was not pending. After she learned she was wrong, she did not apologize. She also did not seem to understand the systems and kept telling me incorrect information (she told me I was scheduled to drop off Saturday instead of Sunday). The one nice thing I can say is that she added the extra day on (which pushed my drop off to Monday) so I wouldn't be charged if I dropped it off Sunday. Overall, I believe either the online reservation system does not work properly at this location or the person I worked with needs additional training to understand it. Either way, I work in retail management and I would never let my employees speak to a customer the way she did with me.Lauren S.
Excellent customer service!SHANTA S.
We we very pleased!MATTHEW G.
I think her name was Mary Lou. If I am wrong then I'm Sorry. But she was super nice and did a great job with my equip. return and storage unit. GREAT JOB Marylou !!!!TIMOTHY S.
Maintain maintenance of vehicles. (Oil change lights remained on). Customer service was excellent.michelle G.
The Staff was very helpful through the set-up process, great customer service.GARY Z.
Customer did not leave a comment.CRAIG H.
Mary Lou is great. She takes extra effort and double checks to make sure every thing is set up correctly in the reservation and ordering.Mary C.
Keep employees like Marylou. She is outstanding!PATTI P.
Continue the good follow through and friendly customer service. The mileage price seemed high for 1st 100 miles.Dan L.
Customer did not leave a comment.DARLENE E.
Very friendly atmosphere, great service.pPaul B.
Customer did not leave a comment.Sally F.
Customer did not leave a comment.Britt C.
Customer did not leave a comment.lal N.
Customer did not leave a comment.Sara W.
This whole experience was great! The lady we dealt with was phenomenal! (I wish I could remember her name) she was very helpful and a pleasure to do business with!RUSSELL G.
Really good as isJON K.
They did not tell me I would be charged extra for dropping it off at a different location. I dropped it at a closer one an they charged me extra. He asked if I was an I said I wasn't sure when I picked it up, he never told me I was gonna get charged extraCHRISTINA N.