Customer Reviews for West Coast Self-Storage of Vancouver
(U-Haul Neighborhood Dealer)

1,009 reviews

501 SE 164th Ave   Vancouver, WA 98684

(360) 882-0861

Office Hours

  • Mon-Sat: 10 am–5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 882-0861

501 SE 164th Ave
Vancouver, WA 98684

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kirk Pawlowski 
Rating:
5.0

Customer did not leave a comment.

DEVIN CLARK 
Rating:
5.0

Customer did not leave a comment.

Martin Harney 
Rating:
5.0

Dealer is above satisfactory. Equipment was clean and in good condition. Truck was available with no reservations.

Gerald Montag 
Rating:
5.0

Customer did not leave a comment.

Jonathan Webster 
Rating:
3.0

Open earlier than 10am to avoid digital check in

Kelly Hunt 
Rating:
5.0

Absolutely nothing. Just keep the excellent services.

ALICE ROLFE 
Rating:
3.0

Customer did not leave a comment.

Marcus Davis 
Rating:
5.0

Friendly and knowledgeable. I would recommend offering specials or discounts

Tamara Stoddard 
Rating:
5.0

Customer did not leave a comment.

JEFF BOONE 
Rating:
5.0

Even though they didn't give me the accessories I asked for, they resolved quickly and everything turned out very well. the customer service was excellent. The guy at the location is very nice and helpful. Thanks to all.

Lisviana Fuenmayor 
Rating:
5.0

Managers were friendly and quick and made this experience surprisingly helpful.

Perry Pust 
Rating:
5.0

Customer did not leave a comment.

Lori McCauley 
Rating:
5.0

Customer did not leave a comment.

Jacky Verna 
Rating:
5.0

Customer did not leave a comment.

Michael Maxwell 
Rating:
5.0

Customer did not leave a comment.

Oleksandr Kyshka 
Rating:
5.0

Absolutely wonderful ❤️

David Beauchaine 
Rating:
5.0

Always outstanding service and equipment here at West Coast Self Storage. The people working there are the best which makes the visit an enjoyable experience.

Martin Harney 
Rating:
5.0

Very nice person helped.

Sherri Jones 
Rating:
5.0

For the rental locstion? Nothing. They did excellent. Easy and polite service. Made renting the truck a breeze. For U-haul itself? First and foremost: Newer models are a good idea. Sure, the older trucks are probably pretty cheap, making it easier to deal with damage risk. But having a cleaner looking cab with a more modern style would be more comfortable for the drivers. Even just some vinyl wrapping on the dash would make the ride less tense for people not used to driving such large vehicles. Stressful or uncomfortable drivers in an unfamiliar vehicle and unfamiliar environment is probably a recipe for disaster. By making it more comfortable, it becomes less stressful and less likely to have risks. I managed just fine, but some people might not.

William Flieming 
Rating:
5.0

Customer did not leave a comment.

Brian Vrsalovich 
Rating:
2.0

The gentleman who was working there has awful customer service. We were very polite when picking up our van and when I handed him my ID he said “wow you don’t look like your ID”. Pretty uncalled for. The facility is clean and seems really well organized but that was incredibly poor judgement.

KAYCEE CHO 
Rating:
4.0

Customer did not leave a comment.

Barry barker 
Rating:
5.0

Outstanding, and hassle free service. There are always vehicles available to rent, along with a host of other equipment as well. Very convenient location and super friendly customer service. Easy online vehicle check in is very convenient.

Martin Harney 
Rating:
5.0

Gary is great. He saw me standing outside the office, struggling on my Mobile phone and he came and help me. Thank you so much for assisting me. Gary made it easy to rent the truck.

Mia Morse 
Rating:
5.0

Gary was very helpful in getting me all set up to rent the van. Thanks Gary!

Mia Morse 
Rating:
5.0

Customer did not leave a comment.

Jamie Simmer 
Rating:
5.0

Very well ran business...easy and professional. Great job! Thank you...

Daniel Spychalski 
Rating:
5.0

Kind service! Thanks

Peter Ho 
Rating:
5.0

,Gary Johnson, the manager at West Coast Self Storage located at 501 SE 164th Ave in Vancouver, WA has created a real center of excellence for the rental of U-Haul Trucks. His experience and knowledge and incredible customer service is second to none. There is nothing to improve. This is where you want to rent a truck over and over again. Peter

Peter urrea 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS TEN EYCK 
Rating:
5.0

Delete my account please. By the way, you're submit email button.is broken. What a shocker.

Todd DeWeerd 
Rating:
5.0

Customer did not leave a comment.

Nancy Nichols 
Rating:
5.0

The truck transmission needs to be checked

ERIC BEHNY 
Rating:
5.0

Excellent customer service, friendly and very helpful.

Dawn McLaughlin 
Rating:
5.0

Customer did not leave a comment.

John Dunn 
Rating:
5.0

Customer did not leave a comment.

Leesa Klepper 
Rating:
5.0

The gentleman that was in he’s name is Gary and was very helpful knowledgeable and super friendly thanks for the service.

Jeremiah Johnson 
Rating:
5.0

Customer did not leave a comment.

Jim Steiner 
Rating:
4.0

Customer did not leave a comment.

Annie Hobson 
Rating:
1.0

The whole experience was a nightmare. The reservation was done online so nothing what they do to help you on the inside. I had to do the photo and driver's license twice. Took over 30 minutes to get our. Plus I got an additional charge of $18 so I don't even know where it came from. No receipt sent.

Kelly Raines 
Rating:
5.0

Customer did not leave a comment.

Roberto Gallardo 
Rating:
5.0

Customer did not leave a comment.

Shanna Doherty 
Rating:
4.0

Very good experience

Tim Turner 
Rating:
5.0

It was a great experience. Thank you

Jason Doherty 
Rating:
5.0

Customer did not leave a comment.

Jonathan Haslam 
Rating:
4.0

Customer did not leave a comment.

Connie Maddox 
Rating:
5.0

Easy , quick and great customer service.

Jane Alvarez 
Rating:
5.0

Easy peasy.

CHRISTOPHER FRALEY 
Rating:
2.0

Got charged for extra gas addition of 55.00 for 1/8 of gas on top of that they had a wrong time down and asked U-Haul to confirm with me twice.

ALICIA PURDELL 
Rating:
5.0

Nothing Sara was great

Elisa Sanchez-Graham 
Rating:
4.0

I've noticed in general from all locations I rent from that the interior of the trucks are not clean. In many cases food crumbs and spills in the drink holders and muddy floor mats. Otherwise I've been extremely happy with my U-Haul experiences. This location is very convenient and the staff is friendly and helpful.

Roderick McDonald 
Rating:
1.0

Sold insurance that didn't cover any of the damages incurred.

Thomas White 
Rating:
5.0

Very professional, courteous and efficient! This location and staff rocks!

Kris Madison 
Rating:
5.0

Very helpful and friendly. Everything was as stated and the truck was new and very nice. Easy to reserve and rent! Thank you!

Marla Bunce 
Rating:
5.0

Nothing you are great!

Randy Jackson 
Rating:
5.0

Customer did not leave a comment.

yikdem dula 
Rating:
5.0

Customer did not leave a comment.

SYDNEY ZIERATH 
Rating:
3.0

I was charged for the safe trip which I declined online. I believe it was erroneously added by the location staff and I didn’t catch the mistake until after. I am unhappy that I was charged nearly $30 for something I intentionally declined.

Shaunie McLeod 
Rating:
5.0

Team there is always helpful and great to work with. Been going here for years now and always recommend this location to others. Keep up the good work.

Micheal Pfeifer 
Rating:
5.0

Everything went well

Kenneth Gonzales 
Rating:
5.0

Customer did not leave a comment.

Susan Guild 
Rating:
5.0

Customer did not leave a comment.

Fernando Gonzalez 
Rating:
5.0

Keep it up! I never drove a small U-Haul truck before (single mom here) but the manager was very kind to explain how that works. It's my 2nd move in 2 months, so it's very stressful, but U-Haul made it more efficient and easy for me. Thank you!

Mihaela Dimitriu 
Rating:
5.0

Customer did not leave a comment.

KIRK FRAZIER 
Rating:
5.0

Customer did not leave a comment.

Bryan Castleberry 
Rating:
5.0

Customer did not leave a comment.

Chester Simco 
Rating:
5.0

Super convenent location. The owner/manager was super friendly and easy to deal with. Cheers, Kisar Dhillon

Kisar Dhillon 
Rating:
5.0

Customer did not leave a comment.

Kayna Mantanona 
Rating:
5.0

Pierre was a great help! I have had several interactions with Pierre, and he is always polite and helpful.

Mark Niehaus 
Rating:
3.0

Customer did not leave a comment.

DUSTIN BROWN 
Rating:
3.0

Have the vehicle in a place that is easy to access and pull away. I was under the impression when I rented it that I would not have to check in with a person. When I arrived I had to spend time checking the vehicle out with Pierre. He is a nice guy. Yet I still just wanted to get in the vehicle and get my project done.

John Perry 
Rating:
3.0

Someone had spilled a drink on the horn section of the steering wheel. When returning the truck I was told to park in one of the spots by the gate but had no room to park without damage occurring to the rental and van that was parked there. So had to park accross the street.

Anthony Lafontaine 
Rating:
4.0

Customer did not leave a comment.

John Loos 
Rating:
5.0

The guys were awesome and very helpful!

Catherine Coffelt 
Rating:
5.0

Excellent experience again. I will be renting often and this will always be my go-to!

KRISTEN COYNER 
Rating:
5.0

Customer did not leave a comment.

Quynh Nguyen 
Rating:
5.0

Friendly, professional. Really, a perfect interaction. Will rent again soon.

Kristen Coyner 
Rating:
5.0

Customer did not leave a comment.

CANDACE ROHOSY 
Rating:
1.0

The guy working - Gary, was extremely rude and told us he won’t accept our turn in and he doesn’t do one ways even though we picked up from the location the day before and the drop off was the same location. The door was locked, during business ours 3:30/4 pm. He was displeased because his staff was not supposed to accept our truck (pick up day) and instead of being professional and communicating with his staff, he took it out on us.

Dallas Lowry 
Rating:
5.0

Gary is great! Would totally recommend this place. Rented.a truck and storage!👍

Gustavo Timpke 
Rating:
5.0

Thank you!

Cyril Akpan 
Rating:
5.0

Awesome location. Super helpful when reserving a vehicle. We will definitely spread the word.

jessica anderson 
Rating:
5.0

Customer did not leave a comment.

Helen Dashiell 
Rating:
5.0

Be more trusting of your customers. Not allowing me to take/us all the required photos and then use them from my photo album...instead make me wonder through the U-Haul return APP and take photos in real time. Too bad too many attorneys are so scared of so many customers that all customers pay the price. The local rental vendor is excellent.

Dean Sutherland 
Rating:
5.0

Pierre was amazing!!

Brandon Minsein 
Rating:
5.0

Customer did not leave a comment.

DAVID POPE 
Rating:
5.0

Agent super helpful and kind!

Jennifer Bishop 
Rating:
5.0

Customer did not leave a comment.

Doug Ten Eyck 
Rating:
4.0

We had a hard time pucking up the truck. This was the second time in a row this happened. When we did the chat, the customer service rep was no help at all and disconnected the chat even thought i continued to text. Sent me a message saying it appeared that I had disconnected even though I had just sent her several messages. That she had ignored and didnt respond to.

Caleb McGuire 
Rating:
5.0

Awesome service

CURTIS VINSON 
Rating:
5.0

Customer did not leave a comment.

Russ Marchewka 
Rating:
3.0

All good. It’s Vancouver, WA. Very laid back.

Elvia Jaimes 
Rating:
5.0

We had a great experience and would definitely rent from this location again.

michele Sonnenberg 
Rating:
5.0

Tried to use the app for expedited retrieve pickup and tried to use the app for checking procedures. Neither one worked with me getting a message that the page requested is not avaIlable. Other than that, it was a very nice experience.

Forrest Dunbar 
Rating:
5.0

Customer did not leave a comment.

tara paige 
Rating:
5.0

It was a very easy process and the staff member I dealt with was personable and professional. Everything went smoothly.

Angela Schmauder 
Rating:
5.0

This location always helpful and very friendly

JOSE MORENO 
Rating:
5.0

Customer did not leave a comment.

KIRK FRAZIER 
Rating:
5.0

Customer did not leave a comment.

Gabriel Adams 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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