Customer Reviews for West Coast Self-Storage Of Padden Parkway
(U-Haul Neighborhood Dealer)

308 reviews

8006 NE 72nd Ave   Vancouver, WA 98665

(360) 356-1721

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 356-1721

8006 NE 72nd Ave
Vancouver, WA 98665

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Julia Leggett 
Rating:
5.0

Had no fuel when I picked it up but customer service worked with me

Thomas Redfern 
Rating:
5.0

N/A

Nathan Fried 
Rating:
5.0

Fuel level starting at 1/4 is much less that optimal.

Kirby Killian 
Rating:
5.0

Customer did not leave a comment.

Traci Freschette 
Rating:
5.0

The 24/7 process was a complete failure. The app did not function properly. Thankfully, the location was still open when we arrived to pick up our truck and the UHaul representative was able to quickly get us checked in and on the road.

GLENN GROSSMAN 
Rating:
5.0

Customer did not leave a comment.

Satinee Mendez 
Rating:
5.0

Customer did not leave a comment.

Will Cramer 
Rating:
5.0

Cora was very friendly and helpful. Excellent customer service!

Kristine Bolte 
Rating:
5.0

Customer did not leave a comment.

Brandy Suhama 
Rating:
1.0

I inquired why I was charged $15 for safe move coverage when I declined this fee. Nobody returned my message. The customer service rep was not able to meet with me when I dropped off the vehicle as she was showing a couple a storage unit. She told me that she would check me out and send me a receipt, so I never got to see this breakdown. When I made the reservation online, I declined all coverage and charges. In addition, the gas tank was less than 1/4 tank. I was charged for 1/4 tank. I provided the photos and nobody has responded. I had to put more gas into this as I was charged for 1/4 tank and it was between 1/8 and 1/4 tank of gas. UHaul isn't very good at responding when a customer has a complaint.

Holly Davis 
Rating:
5.0

Customer did not leave a comment.

Timothy Neill 
Rating:
5.0

Everything went quick and smooth

Julie Russell 
Rating:
5.0

The staff at this location were both super friendly and accommodating I would definitely return when needed. The prices were good as well.

Denise Fulller 
Rating:
5.0

West Coast Self Storage is a great place to go. Clean, professional, wonderful people.

Andrew Cranfill 
Rating:
5.0

Kevin is always super helpful and polite and makes rentals very easy.

Jennifer Ford 
Rating:
5.0

Sarah was great! Thank you Sarah, we will be back to your location only!

Cris Shay 
Rating:
5.0

None.

John Hardy 
Rating:
5.0

Customer did not leave a comment.

ALANE BOYLAN 
Rating:
5.0

Customer did not leave a comment.

Corey Wyatt 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS SMITH 
Rating:
5.0

Friendly and efficient staff. Best experience I’ve had with U-Haul

GLENDA BIGALKY 
Rating:
5.0

Customer did not leave a comment.

Robert Griepenburg 
Rating:
4.0

Working with Kevin was great! Ended up renting a storage space, as well. Thanks for the wonderful service.

Robert Sanguinetti 
Rating:
5.0

Everything was easy to book and fast to get the truck! I can’t say enough good things about Kevin and Sarah! These two went above and beyond and expectations! We have already recommended people to use West coast storage!

ANTHONY BRONKHORST 
Rating:
5.0

Customer did not leave a comment.

Sam Oubari 
Rating:
5.0

Customer did not leave a comment.

karen northrup 
Rating:
4.0

Customer did not leave a comment.

Frederick Jones 
Rating:
5.0

Pierre was absolutely wonderful to work with. Very courteous, thoughtful and helpful. Thanks to him!

jeff Berend 
Rating:
5.0

Customer did not leave a comment.

Alex Xander 
Rating:
4.0

Customer did not leave a comment.

Andrew Sandeen 
Rating:
5.0

The front desk attendant who helped me was super kind and patient, I get very stressed moving and he made things much easier.

Amanda Foote 
Rating:
4.0

Customer did not leave a comment.

JAMES DAILEY 
Rating:
5.0

Very friendly, great customer service !

Phil VanWagner 
Rating:
3.0

The van is in serious need of repairs and servicing, the problems - Front end is terrible, steering wrestling match the whole way. Muffler is shot, or some other part of the exhaust. Column shifter is very loose, feels about to break. Far below the quality I have come to expect, far below.

Kenny Makinster 
Rating:
5.0

Customer did not leave a comment.

David Munt 
Rating:
5.0

your multi-muti-click scare marketing is offensive and condescending. next time i am going back to rhyder

christopher hannah 
Rating:
5.0

Very helpful and courteous staff!

John Hardy 
Rating:
5.0

Customer service was great and I like the new walkthrough via cell phone

Joshua Staples 
Rating:
5.0

Clean the inside of the windows

CAREY JOHNSON 
Rating:
5.0

When it’s busy, the wait times are terribly long. Additional staff helps remove the pressure and stress for everyone.

lera vanhorn 
Rating:
5.0

Customer did not leave a comment.

Teresa StotlerMartin 
Rating:
5.0

The phone check out process was a little long.

Joshua Rowe 
Rating:
1.0

Way to expensive.

Brent Cleveland 
Rating:
5.0

Customer did not leave a comment.

BYRON LIND PETERSON 
Rating:
5.0

Customer did not leave a comment.

Jason Larsen 
Rating:
5.0

Customer did not leave a comment.

Maria Owen 
Rating:
4.0

Customer did not leave a comment.

Frederick Jones 
Rating:
5.0

After I left town with my loaded Uhaul I received a text message changing my drop off location to Butte Mt which is 100 miles farther than my contracted drop off, Kalispell Mt. I called West Coast Self Storage and reported the problem on a voice mail. Never did hear anything back.

Milo Lamphier 
Rating:
5.0

Chris was a delight. I will be back soon, but not to soon I hope.

Tina Luke 
Rating:
5.0

Customer did not leave a comment.

ANDREW ROBERT CRAIG 
Rating:
5.0

You have done a great job for us. The storage facility is extremely clean and the staff is very professional and friendly. It was so easy to rent a truck from this location. Very fast and easy. Thank you for making our 2 year storages experience so pleasent.

SHAYLA CHRISTOFFERSEN 
Rating:
5.0

the customer service was excellent.

Nina Mullins 
Rating:
5.0

I would never use the self-checkin again. After putting the code in the lock it wouldn't open. I had to wait over an hour for the facility to open.

JON ELSTON 
Rating:
5.0

Customer did not leave a comment.

Alex Lopez 
Rating:
1.0

I stopped by the scheduled pick up location and was told that there was no truck available. I was shocked that was not communicated to me before I got there. However, I did receive a phone call at 8am on a Sunday that I didn’t answer. No voicemail was left!.

DANIEL BARTON 
Rating:
5.0

Nothing to improve, will return when I need to rent the box truck. Thank You Kevin!

Jenny Thaing 
Rating:
5.0

Customer did not leave a comment.

Beverly Reider 
Rating:
5.0

Customer did not leave a comment.

David Percival 
Rating:
5.0

Customer did not leave a comment.

Arwen Zigmond-McBroom 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOHNSON 
Rating:
5.0

Customer did not leave a comment.

BARTHOLOMEW BRADY-CIAMPA 
Rating:
5.0

Staff was friendly, informative and helpful. I highly recommend this facility if you have moving or storage needs.

MIA NORDSTROM 
Rating:
5.0

Customer did not leave a comment.

CORY COX 
Rating:
5.0

Great customer service. Great equipment. Perfect rental experience.

Donald Adams 
Rating:
5.0

Customer did not leave a comment.

Paul Pinneo 
Rating:
5.0

Keep doing what your doing

Ronald Williams 
Rating:
5.0

Customer did not leave a comment.

GARRARD MEINDERSEE 
Rating:
5.0

I love everything about this place great job thank you for everything

Carey Johnson 
Rating:
5.0

Nothing I like the no- contact pick up anytime schedule..

John Toves 
Rating:
5.0

Customer did not leave a comment.

John Lugo 
Rating:
5.0

Customer did not leave a comment.

Trisha Rossman 
Rating:
5.0

Customer did not leave a comment.

Sandy Heurion 
Rating:
5.0

The most well kept store I have ever been to. Excellent! Great customer service as well, thank you.

howell heron 
Rating:
5.0

Customer did not leave a comment.

April Perry 
Rating:
5.0

Excellent customer service, quick in & out.

Paul Pinneo 
Rating:
3.0

Customer did not leave a comment.

Nikolas Tripp 
Rating:
5.0

Great customer service!

James King 
Rating:
5.0

Everything was great, but I was supposed to get an email receipt and did not. I checked my spam.

Jeff Tompkins 
Rating:
4.0

Very accomodating. We had to rent a truck for two days and then discovered we needed a third day. The trucj we had was already rented but they had another one lined up for us. Would use them again for truck rentals.

Rebecca Matlock 
Rating:
5.0

Customer did not leave a comment.

Nicole Daltoso 
Rating:
2.0

The locations charged me for the dolly and furniture pads, even though I didn't use either. They said the tamper tags were broken, but they had already been broken when I picked up the vehicle.

NICHOLAS JACOBSEN 
Rating:
5.0

The front desk clerk was friendly and helpful. She was clearly passionate about ensuring excellent customer service.

BRENNAN BROCKBANK 
Rating:
5.0

Customer did not leave a comment.

Elyssa Mansfield 
Rating:
5.0

Customer did not leave a comment.

GERALD POLLOCK 
Rating:
5.0

This was honestly the fastest experience I've ever had with uHaul and will rent a truck from this location if the need arises again

BENJAMIN NELSON SANCHEZ 
Rating:
4.0

Customer did not leave a comment.

Darion Andres 
Rating:
5.0

This was an easy transaction. Everything went smoothly.

Heather Majewski 
Rating:
5.0

Customer did not leave a comment.

LUKASZ OMILIANOWICZ 
Rating:
3.0

Parking for both personal vehicles and rental trucks is limited. Though it was sufficient I could see this being an issue on busier days.

Jessica Zemaitis 
Rating:
5.0

Customer did not leave a comment.

Duane Royer 
Rating:
5.0

Customer did not leave a comment.

Harold Wise 
Rating:
4.0

Met Ben your rep there by chance . He was very helpful and turned the situation around to where I may use I haul again

Patty Clark 
Rating:
5.0

Customer did not leave a comment.

Sherlyn Cole 
Rating:
5.0

Customer did not leave a comment.

Tamara Sullivan 
Rating:
5.0

Great place to go they were ready & Quick When I brought the Truck back they came out & said your good to go Thanks Yolanda H

Yolanda Holper 
Rating:
2.0

We dropped off the truck and put the key in the drop box. We used 3 extra miles and filled the gas to match the tank at 3/8 of a tank. This location claims the gas tank was at 1/4.. Being charged $30.00 to fill and then $34. 00 for the gas is ridiculous. My advice to people is take a picture of the gas tank before and after. You want people to do online check in and out because of Covid 19. Then don’t over charge your customers.

BETSY ROBERTSON 
Rating:
5.0

Customer did not leave a comment.

Samantha Gordon 
Rating:
5.0

Customer did not leave a comment.

Cheryl VanMatre 
Rating:
5.0

Customer did not leave a comment.

Amy Gardner 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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