The customer service team at the front desk is outstanding. Huge kudos to them!Jules N.
Customer Reviews for West Coast Self Strorage Carlsbad
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The move was so easy. The ramp is definitely a required item for any move. Very pleased with my experience. The staff made it easy and simple. This was my first time renting from UHaul. Usually I rent at Home Depot and I even had a reservation there but my friend suggested I check UHaul out. I had assumed that UHaul was going to be more expensive than Home Depot. A very pleasant surprise to find out your day rate is the same as Home Depot's 75 min. rate. Consequently, we were not rushed.lori T.
Nothing at all. Caroline was outstanding and saved the day once I realized my reservation was not saved. Excellent customer service.Dodi C.
Everything was great, very accommodating & excellent customer service! Thank you ; ) 👍Toni O.
Customer did not leave a comment.Jara M.
This facility was the best! Efficient, organized, fast. We plan to use this place every time we need u haul equipment. We were finally sent here after a massive failure from UHaul customer service to help us get our truck through online truck share. Finally a new customer service rep sent us to West Side storage and they were amazing! I wish I remembered the name of the guy who helped me. 5 stars to him!Debora M.
Excellent service provided by Valentino.Enrique L.
Staff was great, pick up of the truck easy. However the truck was dirty and had a slow leak in one of the tires.Mike S.
Great cashier/service person, very pleasant.Trevor O.
Staff for pick up and return was great the process was super easy. Saved a ton of money moving stuff myself.Tyrone S.
The truck was filthy and upon return of the truck they charged me $25 cleaning fee when I reported that the truck was dirty on the inside and Took picturesKenya W.
Trunk was very dirty inside and outJORDAN F.
Customer did not leave a comment.Ann E.
Quick and easy to work withJason H.
Customer did not leave a comment.JAMES K.
The representative was friendly, efficient and made the entire experience easy.Colleen L.
Replace the trucks windshield wippers.RICHARD W.
The online start and finish is slow and cumbersome- needs an overhaul.LEE J.
The mobile phone signal at the location is horrible. I spent over 25 minutes trying to get my rental. It is not easy to use a browser on a mobile phone and I WILL NOT download the app. Please fix this.Brian C.
The self-check-in process took about 45 minutes because the app was glitching and the connection in the building was slow. Would've preferred checking in with a human since he was available and I was in the office.Madison S.
Customer did not leave a comment.Erika W.
The cab was very dirtyTAMRA C.
Trash in the cabin when picked up Cracked windshieldAdam K.
Technology. There was a disconnect between what the online reservation system let me do and the location was able to do regarding pick up time which caused unexpected expense to me as I had to pick it up one day earlier. When I tried to return the van and check in on the app, it froze and didn't let me complete the process.LISA P.
Customer did not leave a comment.Lee B.
Customer did not leave a comment.AMY H.
Customer did not leave a comment.PAUL G.
Check the truck to see if it's cleanROBERTO D.
Odor in truck was horrible irritated my throat, and the AC vents in front were not working making it hard to get cool air. I also requested a dolly i assumed it was loaded in truck when I arrived at my location i opened the back and nothing was loaded. When I called the uhaul location I was told she forgot to hand me one and was sorry, this was no good to me to be sorry when I needed it.Teresa G.
To whom it may concern, I'm very troubled to see that I was charged $50 in gas fees when I traveled a total of 13 miles. Please explain to me how this is accurate or reasonable. Please advise,BENJAMIN D.
Really, very good. This is a new location that is clean and bright with plenty of parking. The staff member who assisted me both times was helpful, considerate and friendly. The truck was clean and everything worked as it should. Also, the truck and furniture dolly were already up front when I arrived so the check in process was very quick.Mel C.
I rented this van for pickup in Solana Beach CA where I live no email informing me that I had to drive 13 miles north in heavy Saturday am traffic 35 minutes to get to this location. Pick up a sofa in carlsbad then drive it home then drive van back another 30 minutes in heavy traffic to drop it off and get in my car and drive back home in heavy traffic. At drop off I was told I would receive a credit for the gas I put in. Uhaul is not what is used to be a real ripoff!Geri W.
Customer did not leave a comment.Rene M.
The location was fine but the app is absolute crap... wont use the app method ever again and I expect to need a truck again in around 6 months.Kevin C.
Everything went without a hitch. Great location and service.THOMAS C.
Customer did not leave a comment.David G.
We paid for a dolly and furniture pads and neither were in the truck when we picked it up. Also the AC wasn't working properly.Christiana L.