Comentarios del cliente para West Coast Self Storage of Vancouver

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de West Coast Self Storage of Vancouver

Grado total:

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Beth S. en

Grado:

But I would NOT recommend on line! No one told me NO one was going to be there to help me with the key or explain anything. I talked To one of your representatives before all this happened and she said nothing about any of this very disappointing not sure I use you all again. The location was great the guy who ran the place was great but your system sucks

Lori M. en

Grado:

El cliente no dejó un comentario.

Franklin J. en

Grado:

Easy to do business with and customer friendly

Miranda W. en

Grado:

Gary was very helpful!

Wesley G. en

Grado:

Great service. Thank you.

Morris M. en

Grado:

Place a bigger billboard around the office

Vladislav S. en

Grado:

Explain the details of the process in more depth to the customers, especially those renting for the first time, instead of assuming the customer knows it all.

Lesli R. en

Grado:

El cliente no dejó un comentario.

Nadejda D. en

Grado:

El cliente no dejó un comentario.

Samantha P. en

Grado:

Dan and his team are always helpful and friendly!

Kevin B. en

Grado:

El cliente no dejó un comentario.

Adam T. en

Grado:

El cliente no dejó un comentario.

Steven G. en

Grado:

The customer service at this location was excellent. Gary went out of his way to try and accommodate all my needs with this rental. But highly recommend renting for this location.

William K. en

Grado:

El cliente no dejó un comentario.

Samantha P. en

Grado:

Simplify the app check in process

Hiro K. en

Grado:

El cliente no dejó un comentario.

Barbara M. en

Grado:

El cliente no dejó un comentario.

sherree M. en

Grado:

El cliente no dejó un comentario.

Bryan R. en

Grado:

El cliente no dejó un comentario.

Sam B. en

Grado:

Outstanding service. I never knew renting a vehicle to haul my stuff could be so easy.

Vladimir M. en

Grado:

Very friendly and professional. Will use again in the future

Alexandra F. en

Grado:

El cliente no dejó un comentario.

Arturo G. en

Grado:

Great service by the person in charge

Blake P. en

Grado:

Great service and very easy pick up and drop off process!

Paul A. en

Grado:

Great person at the desk who helped me rent the van

Dan B. en

Grado:

Don't expect customers to use their phone data to save on your paperwork. Also we were asked if we wanted to save $40 by dropping the truck off at Bremerton which is 62 miles away,one way. Only if I got back my rental fee back, and free gas for my time.

larry L. en

Grado:

You were just what I needed on a busy day. I thank you

David S. en

Grado:

My only concern is that after we had told them we would be vacating the unit by 9/30/19 (on Saturday 9/7) and again on 9/15 after we emptied the storage & left it clean - I received an email saying my Oct 1 invoice was available and would be auto paid from my checking account. Since we will not be paying for October 2019 I want to be absolutely sure our account has been closed. I DO NOT WANT AN AUTOMATIC PAYMENT TAKEN FROM MY CHECKING ACCOUNT ON 10/1/19. Thank you!

Eric H. en

Grado:

The vehicle was ready to go when I got there, quick checkout.

Lia W. en

Grado:

El cliente no dejó un comentario.

Amy J. en

Grado:

El cliente no dejó un comentario.

Dianne A. en

Grado:

El cliente no dejó un comentario.

Deryk M. en

Grado:

El cliente no dejó un comentario.

Richard K. en

Grado:

El cliente no dejó un comentario.

Daniel K. en

Grado:

Provide the U-Haul agent at this location with a digital camera or smart phone with a camera, so he can photograph the customer's driver's license without needing to use the customer's smart phone, and then transfer the photo from the customer's phone into U-Haul's computer.

James P. en

Grado:

El cliente no dejó un comentario.

Asley A. en

Grado:

El cliente no dejó un comentario.

Stan K. en

Grado:

Your mobile app pick up is absolutely deplorable. Will never use U-Haul again. I should’ve stuck with Penske. You wasted an hour of my time just trying to pick up the truck using your mobile app.

Autumn F. en

Grado:

El cliente no dejó un comentario.

Amy J. en

Grado:

First time renting from this location and trying to use the mobile app. The attendant was very friendly and helpful!

Tiffany G. en

Grado:

Thank you!

terri P. en

Grado:

El cliente no dejó un comentario.

ANATOLY M. en

Grado:

Excellent customer service and equipment! Thanks!

Frank H. en

Grado:

Gary was great

Horace T. en

Grado:

Location very convenient, easy to find. Space to park your vehicle.

Mike M. en

Grado:

El cliente no dejó un comentario.

Joe J. en

Grado:

El cliente no dejó un comentario.

tom M. en

Grado:

The customer service was fantastic!!!! Thank you

Alice J. en

Grado:

El cliente no dejó un comentario.

Steve D. en

Grado:

Great overall excellent experience with checkout and return process.

Amber B. en

Grado:

The self checkin needs some tweaks. First, there are things that could have been completed before arriving to pick it up. The email was not clear there were actions - it said “click here when you arrive”. It took 20 minutes to get through all this stuff, plus a phone call I had to warn the recipient about so they would pick up. About that phone call: it started out with “ Hi, this is Scott from U-Haul”. Then silence. Scott from U-Haul didn’t say why he was calling, on who’s behalf. My recipient had to suss it out of him, and then the call abruptly ended. Anyway, back to self checkin. An email should have been resent to me about 30 minutes before pickup so it was handy. I should have got an email an hour before return. At the end I had to “take a photo to show the next family where it was parked” but I never got one of those from my end in the first place. :/ Anyway, the process could have been smoother and more streamlined. Maybe allow text messages for reminders and links? It has potential.

ANATOLY M. en

Grado:

Great customer service and equipment! Thanks!

Cristobal P. en

Grado:

Todo perfecto

Terese S. en

Grado:

The drop off was quick and easy .

Herbert N. en

Grado:

El cliente no dejó un comentario.

Adriana P. en

Grado:

It was kind of confusing. I wasn’t sure if it was a uhaul store and so when I needed help on the app I wasn’t sure if I could go in and ask for assistance.

Erik K. en

Grado:

Excellent customer service!!

Ruby P. en

Grado:

All went well! Several customers but clerk was patient and friendly with each person. No improvements I can suggest from my experience.

Madonna C. en

Grado:

No improvements needed. Fast, friendly service. I’ve used two other U-Haul locations in the Vancouver area and this was the best experience.

ANATOLY M. en

Grado:

Great equipment and customer service!

Diane F. en

Grado:

El cliente no dejó un comentario.

JOHN G. en

Grado:

El cliente no dejó un comentario.

Stephen N. en

Grado:

Nice staff

Mary L. en

Grado:

El cliente no dejó un comentario.

JAMES O. en

Grado:

very convenient and well priced.

ANATOLY M. en

Grado:

Excellent service very professional. Thank You!

TAMI G. en

Grado:

El cliente no dejó un comentario.

JP S. en

Grado:

El cliente no dejó un comentario.

ANATOLY M. en

Grado:

Everything was excellent. Very nice and helpful people!

Denise D. en

Grado:

El cliente no dejó un comentario.

Lee E. en

Grado:

El cliente no dejó un comentario.

ANATOLY M. en

Grado:

They did great! Thank You!

Nate B. en

Grado:

El cliente no dejó un comentario.

Leanne A. en

Grado:

El cliente no dejó un comentario.

Linda S. en

Grado:

El cliente no dejó un comentario.

Ray B. en

Grado:

El cliente no dejó un comentario.

MEGAN T. en

Grado:

The Uhaul truck itself was in great shape. I did find the owner of the storage unit I rented the truck from very rude and accusing. I would not recommend renting anything from him.

Margaret M. en

Grado:

Nothing comes to mind. Good service. :)

Steven G. en

Grado:

El cliente no dejó un comentario.

angala B. en

Grado:

Still had to pay 43$ when it was advertised 19.99

Dawn B. en

Grado:

The only problem that I encountered was slight confusion on where to park to pick up the rental. If the parking was more clearly indicated, I would have been happier. But overall, this was a pleasant rental experience and the rental was clean and well maintained.

Vicki S. en

Grado:

the express check in was painful it took too long to talk to an agent to get help with it

Rebecca M. en

Grado:

El cliente no dejó un comentario.

ANATOLY M. en

Grado:

Everything was fantastic, exceptional service. Kind and friendly staff, easy in and out. Thanks!!

Terry P. en

Grado:

Nothing. Great!

Leanne A. en

Grado:

El cliente no dejó un comentario.

Michelle W. en

Grado:

El cliente no dejó un comentario.

ANTHONY P. en

Grado:

El cliente no dejó un comentario.

brett F. en

Grado:

People are always very friendly and treat you like an old friend.......................A good experience, always, at this place.......................GREAT, PEOPLE

PHILIP R. en

Grado:

El cliente no dejó un comentario.

Cathy G. en

Grado:

Gary was very friendly and professional. I would highly recommend this location

Emory E W. en

Grado:

The best customer service! The site manager re-opened his office to allow me to rent a vehicle after I had arrived following it's posted closing time. Not the norm these days and highly recommend this facility.

Andrzej R. en

Grado:

El cliente no dejó un comentario.

Igor G. en

Grado:

El cliente no dejó un comentario.

RON M. en

Grado:

spot on...good work.

AARON V. en

Grado:

El cliente no dejó un comentario.

Stephen G. en

Grado:

good value

Deborah B. en

Grado:

Perfect experience from booking online, to receiving a call back within an hour to answer a question, to having my rental truck parked right outside the office ready for use upon my arrival. HIGHLY Recommended.

ANATOLY M. en

Grado:

Professional staff and very attentive to your needs. Thank You!!

ANATOLY M. en

Grado:

Excellent service! Thank You!!