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Kharessa T
Customer Reviews for West Coast Self Storage Daly City
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service, friendly service
James YAwesome place, highly recommend dealing with Paul at WCSS. He is great!
Daniel RThe gentleman that help was very kind and provided excellent customer service.
Malia MNothing to prove everything when smooth to my end. The guy from the counter he was nice and super helpful two thumbs up 👍. Thank you
Rodolfo DI was charged extra for fuel even though I refueled the tank. I highly recommend taking a photo of the dash and odometer before you return the vehicle otherwise they can just say you didn't refuel and there is nothing you can do about it.
Tak LPaul is very helpful and great customer service 👍.Definitely recommend this place. And just rented a unit because of his great customer service.
Juvy INo need. Paul provided excellent customer service!
Enrico DCould not be better!!!! Great experience....Awesome Agent, Clean and well running truck. perfect location
FREDERICK HEverything was good
lavenia hExcelent customer service given by Paul! The best , professional, Couteous and lots of knowledge! I do recommend this location in Daly City. I like the accessibility and easy paper work. Many thanks 🙏🏻🙌🏻🤩
Jacqueline Cvery nice. Paul was excellent. i willdefinitely come back again
FREDerick MCarmen is very helpful and polite. Thanks Carmen…
Reggie BTruck was running fine until the engine light turned on and I had to stopped few times to make sure it’s still drivable. I did a live chat w/Roadside and she’s very helpful. Truck was fine. Self check in and self return is with the app is not user friendly due to low signal in the area but I went inside the office, Carmen, the representative was very helpful! Overall is an A++++ I will come back and rent on this location again.
Bernadette EThe young lady that helped me out was extremely amiable and even helpful with needs outside what Uhaul could provide
Jorge RRented a local van for move, location not staffed that day and changed to online rental night before, asked and paid for dolly to make my move go quicker. Dolly not in van when I show up and then was invoiced a 75 lost equipment fee. Be wary and review the final invoice from them so they don't try to pull one over on you.
Kevin Dvery easy to rent and front desk is very friendly
Ruth CA very good service
Rodolfo CNone
JOEFRED DGood costumer service
Louie Lmy reservation was 3:30 pm I waited for the truck for more than an hour, when it finally arrived the floor was dirty, my mattresses were stained… terrible!!!
Dulce MVery friendly, patient and flexible customer service. Thanks again!
Ivy PI reserved a truck and was there when I arrived. The person at the location was very kind and helpful and made everything easy for me.
Miguel MI was very impressed with the customer service and quick checkout. Five star plus rating.
Isabel LHave a 3 seater for the 10 ft truck
NICK RFront desk lady is 💣 bomb
Isabelo MLimited vehicular and not flexible on return time. Late return vehicle policy was vague and not flexible. I picked up the vehicle 30 min late and asked ahead of time if I can return it 30 min late. The staff declined and called my driver with really bad attitude to return the van. Of course, I returned the car 30 min late and i was charged double + unreasonable mileage refills (had pictures showing them saying they have more gas millage while it doesn’t match the vehicle gas millage) As a first time user, I will not return as a customer to this location. Heard many stories online about uhaul’s flexibility but the customer service at this location is the worst! Extremely judgemental and rude staff - Kelly
Chun WNothing that I can think of
James DWhen I arrived the facility was closed. When the dolly I ordered wasn’t In it there wasn’t anyone to talk to. I noted it on in in-processing online form. Checked out as instructed after returning with van. The mobile site said I’m good and a uhaul rep would call me shortly. No one did. Next day checked on line and it said the truck was still checked out. Waited to talk to someone for 10 minutes. They said that’s normal. When the site opens they will close it out. No mentioned again I was overcharged and she said she saw my note; the site will see it too and adjust. Got the bill. It’s on there. Contacted uhaul twice in the link on my receipt with an email and never received a response. So I will have to waste more time and call again on Monday. It was rough unloading and getting stuff in garage so the out a dolly.
Kelly DI found the phone app a bit intimidating, I created an account but the reservation did not link to the account I created. Otherwise it was a seamless process
Milo DNothing it’s the best already
RONALD OGood staff and service
JOSE DThe 'manager' working the site was of no help. Told us to call the customer service number because she had errands to run. We also got her attention by knocking on the door and she asked us if we read her sign that said "Will be back in 30 minutes." She then said she can't speak with us because we had no masks on even though there was another sign on the same door that said, "If you are fully vaccinated, mask is NOT required." She definitely needs retraining and maybe shouldn't even hold a manager title. The only person helpful was the person I spoke to on the phone who actually helped me get the key out the box to get to the truck. The in-person "manager" in the building was absolutely useless and rude.
James MKeep doing what you’re doing customer service was excellent
Tod KRyan went above and beyond my expectations my expectations. He should be a manager because he treats his customers like family
Robert GNice people there. No complaints.
David GBrian was very helpful and pleasant to work with. There was an issue with UHaul app, it wasn't letting me submit the photo of the odometer even though the picture was clear. I tried several times and couldn't complete the return thru the app because of this. Luckily Brian helped me out and all was good. Thanks
Rashid BI rent the 15’ truck for two day and already make a reservation online.when I been there,the staff say I only could rent it for one day and must return in the morning because someone else book it and he has only one truck in this place. Why Uhall take reservations for two in the same time?! I need to use the car immediately and have on time to get it from somewhere else. Then I returned the car at the night time followed the return guide. I need to get another truck in the morning so I must to return at night. I put the key inside the car because the online return doesn’t tell me where should I put the key, there is no drop box. I don’t want another took the car so I lock the car. Usually the car should have two key. Today morning, the staff call me said they only have one key and will call the lock company, my new bill is one the way. What a horrible experience! You force me return at the night time and doesn’t tell me where should I put the key.Every car got two key and Uhall such a big company doesn’t have spare key for their car.! And I need to pay for your mistakes !
Qiaolin WN/A
Jason JExcellent customer service.
EVELYN GOnline check in was vey efficent and easy.
Estella EThe person in charge in that location is very mean and and very bad attitude he called my wife a mother fucker you can check the video he insists for us to get insurance you can call me and I will explain everything what happened
RONALD ONothing at all at this rental location. Great service and a great employee.
CARLOS MMr Soares is a perfect gentleman, very professional and true, hats off the him.
AMADOR YGreat staff, super friendly and knowledgeable.
Javier LThe employee was extremely patient. It was almost closing time, I was very stressed that day and she went above and beyond to help me while remaining calm and oh so patient. I thank her big time!!
Judith KThe uHaul app is the worst app I have ever used. You guys charged me $30 for gas, when I dropped the truck off it had the same amount it had when I picked it up.
Erik RWe tried to pick up a van or truck Sunday. No one was around to help us. We went to two different locations no one was at either location to help. I wanted to book with someone at the location on Monday. She told me she couldn’t book it for me. It’s annoying how no one could help me. The truck was fine. It had no lock on the back of the truck. So many things were wrong. But it’s Covid and so many people are moving I will say average not horrible.
Walter MNo improvements but just wanted to say the young lady working the night of 4/8 was EXTRA helpful. Thank you so so much for making my first time renting UHaul super easy. (: -jake
Jacob PAs so much is now online- remind the customer that they input any damage into the text message. It is wonderful that there is after hours drop off, even though I did not need it. Realizing I am responsible for reading the details, it would still be nice if when the customer asks about it that they are told it is possible but there is a charge. I discussed this on the phone with a gentleman before getting the van.
VICKIE Tnot many opitions for rent, place to small for the kind the busness
WELLINGTON DIt did the job. The pick up and return process was easy. The only thing is the cleanliness of the truck. Especially with the pandemic going on, I was expecting a clean truck but when I got it the inside was really dirty and the cover sheets are all over the place. Then I have to clean when I returned it so I won’t get an extra charge. Seems unfair since I got it dirty. The experience could’ve been better if it was clean. Make sure to clean your trucks before renting out.
Ivan FHire staff that cares. When I dropped off the uhaul, no one was there. There was a sign on the entrance saying " will be back at 12:05. However, the employee did not arrive until 1:00. My husband and I called uhaul customer service line because we were concerned that we would get charged an additional day. The employee that lent us the U-Haul stated that we had to return the U-Haul at the exact time that we picked it up. We learned that we were misinformed when customer service told us that we had until 10:00 p.m. to drop off the U-Haul. Going back to the day we dropped it off, once the employee finally arrived, she was very irate with my husband. Her approach to us as customers was very unprofessional. I do not think that company would want to be represented in the aspect she portrayed. She stated to my husband that she did not have to do anything. She spoke to my husband in a loud, abrasive manner. We stated at the time she arrived she was well passed the time as stated on the employee manually inputted sign on the entrance. She stated with inappropriate mannerism that she did not have to do anything and that she was at the bank. Uhaul is a big company and I don't feel that a woman like that should be representing a franchise where customers spend good money. This woman was more concerned about taking care of her needs on company time.
Elizabeth BI first booked the uhaul 10" at the 307 87th st daly city. but the reservation was screwed up. i wasted 30 mins figuring it out and ended up at the 1001 e market st location to pick up a uhaul from there. Total 1 hour wasted just to start the move. The helper at 1001 e market was helpful and was able to rent one for me the same price. And gave me 6 hours rather then my 3 hours appointment.
KELVIN CHave vehicle properly maintained. Air pressure in tires. Personal items removed.
CLIFFORD LThe customer service was excellent. Jasmine was fast, knowledgeable and very helpful. However, the truck had some purple liquid spilled in the back left area. We mistakenly assumed it was dry and started sliding a couch over it and the purple junk got all over that item. Also, we drove off with the truck and halfway up the hill the flashing “tire warning” light stayed on and the digital message read something about “tire service.” Wed just had a flat tire on our Yaris so when we got home with the truck we called Jasmine and she said it was alright — the tire was fine and they just needed the mechanic to fix the light. That was unnecessary stress as we had planned to drive over 200 miles the next day & ended up driving 180 which cost us $421.00. We think for that amount of $$ it would’ve been nice to have a clean, serviced truck. That said, we would recommend this Uhaul sight to our friends and again, Jasmine’s professional demeanor made you look good.
PATRICIA AEverything was great
JONATHAN EThe vehicle was really dirty in the back
PATRICIA CI am being charged for fuel when i returned the vehicle with more fuel than when i recieved it. Tjey want to charge 100 dollars of fuel with no reason what so over. See the pics from before and after. Obviously they are desperate to over charge for any reason.
Rodrigo AThe Assistant Manager do not have customer service skills.
REYNALDO BUnfortunately uhaul charged my credit card more than it was when I returned the truck
Maria GStaff member present was very good at his job. Deserves a raise!
Michael LThey get you with the “19.95” This is sooooo expensive. I ended up paying $230 for 3 hours. Horrible horrible will never use again
ezzia gThe on-line "virtual check-in" process DID NOT WORK. The app said that the truck would not be ready until 9 even though it parked out front and my reservation was for 8am. I was on the phone with customer service for nearly 40 minutes and then once I finally got through to someone they got me to the online check in which FAILED. This experience was BEYOND Unacceptable...if not for someone who worked at West Coast Storage I wouldn't have been able to get the truck.. She was very nice and helpful but UHAUL's app and service is HORRIBLE. I would NEVER use Uhaul again!!!
BRIAN Pthis is the second time we had a bait and switch experience. We booked a one way truck for 8am. We never got an email with any notification of a change. We get a message before pickup that the confirmation was for 10am? Hmmm? We have workers scheduled at 8am we have to pay for those hours. THEN, we arrived and were told the truck was not one way and we'd have to drive it back 65 miles to the original location, which at .99 a mile made our $145 rental equal $350, which was ridiculous. We could have hired movers to do the whole thing for us, no hassle, no long drives, no misery in the heat... I'm going to reach out to my credit card company to declare fraud. You can't trick people into a cheap rental, and then leave them stuck. I should have never used them. We had a similar experience a month before but I thought it was a fluke. Clearly NOT a fluke. And during the pandemic, try calling Uhaul...you will be on hold likely for 60 minutes to 2 hours before you get a human. Unbelievable. NEVER AGAIN
Vincenzo SMaybe park the 15' truck facing toward the street so the customer do not have to do a T-turn in a short space.
EDWARD YBe clearer on what your after-hours time is.
Ross SGood spot for pick up. Just took a while cause the truck was inside the gate and I had a hard time getting the car
mary r