Customer Reviews for West Coast Self Storage Costa Mesa
(U-Haul Neighborhood Dealer)

437 reviews

2059 Harbor Bl   Costa Mesa, CA 92627
(On Harbor blvd Between 19th st and Hamiltonwest side of Harbor)

(949) 200-8241

Office Hours

  • Monday - Saturday:
    10:30 am - 12:30 pm / 1:30 pm - 5:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(949) 200-8241

2059 Harbor Bl
Costa Mesa, CA 92627
(On Harbor blvd Between 19th st and Hamiltonwest side of Harbor)

Services at this Location:

Office Hours

  • Monday - Saturday:
    10:30 am - 12:30 pm / 1:30 pm - 5:30 pm
  • Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Gabriel was informative, helpful and punctual. I would recommend this store.

FRANK CHLARSON 
Rating:
4.0

Customer did not leave a comment.

Alexis Blastos 
Rating:
5.0

Jennifer is the best. So helpful and went over and beyond to accommodate.

Jan Layton 
Rating:
1.0

Ordered and was charged for a dolley and wasn’t on the truck. Said they would reimburse me but didn’t. Got the truck with 40 miles till empty. Got confusing calls saying my car wasn’t available and to pick up at different location cause not available then it was at original location. Horrible experience and will never use U-Haul again

Ashley Dowling 
Rating:
5.0

The gentleman, Mike, who helped us with our rental was professional, courteous, friendly and had a great attitude. We really felt taken care of! He is a great asset to your company. The truck was almost brand new, and was so easy to use. Great experience!

David Fitzmorris 
Rating:
5.0

Guy came out within seconds of me arriving and was very helpful.

JONAH IMMEGART 
Rating:
5.0

Customer did not leave a comment.

Norman Beres_SEE NOTES 
Rating:
4.0

Friendly, professional and helpful service!

Lisa Kingman Baird 
Rating:
5.0

Customer did not leave a comment.

chris Gomez 
Rating:
5.0

Michael was very efficient and friendly. Office is very clean and organized. I received an excellent customer service. Thank you

Felicitas depante 
Rating:
5.0

I don’t have any issues with the location but I do have issues with being overcharged for equipment sbb no d rental

Dione Michael 
Rating:
5.0

Customer did not leave a comment.

volkan ozkan 
Rating:
3.0

Many problems with this experience. Truck reserved wasn’t available at the original place I reserved it so had to travel further to pick up. Location didn’t have the same business hours so I had to wait until they opened to get the truck. Had less than 1/2 tank of gas so couldn’t travel as far without refueling. Also got charge for extra mileage, but since I had to travel further to get the truck my estimated mileage wasn’t correct.

Anthony Symmes 
Rating:
5.0

Customer did not leave a comment.

Sydney Elliott-brand 
Rating:
4.0

Customer did not leave a comment.

wengang li 
Rating:
2.0

I deliver the truck with the same amount or more of gas and I have how to proof.

Robson Loureiro de Negreiro 
Rating:
5.0

Customer did not leave a comment.

ROBERT CUELLAR 
Rating:
5.0

Customer did not leave a comment.

Benjamin Geupel 
Rating:
5.0

Extended late hours

Jennaca Clark 
Rating:
1.0

I was charged more for mileage and was charged for fuel, even though I did fill it up. Very upset Had to call several times to solve the issue, sent pictures proving I was right. Have to wait 72 hrs for any response

Leandro Do Livramento 
Rating:
5.0

My contact at the site was amazing and went above and beyond to ensure great service

Edward Knight 
Rating:
5.0

Customer did not leave a comment.

Danny Sullivan 
Rating:
3.0

The guy I spoke with at the service center was really polite and very nice... Unfortunately, the vehicle was filthy. The interior was covered in dust - the seats and steering wheel wear sticky and gross. the windows were so dirty I couldn't see out of them. The entire truck was covered in black dirt. The back cargo area had moving blankets and trash on the floor and the dolly was detached from its holding lock and slamming around inside the cargo area as I drove. I pulled over and reattached the dolly after i heard the slam. I rent Uhauls a few times a year - this is the first time I have ever had a bad experience... I'm sorry to write such a bad review, I do not like being negative. (I have pictures of the vehicle and the grime)

darren madrigal 
Rating:
5.0

The gentleman at the counter was kind, honest, helpful. He made my moving project easier.

Marc Jebousek 
Rating:
5.0

Everything was great

Cortez Davis 
Rating:
1.0

No parking, poor communication, overpriced.

Jordan Condarez 
Rating:
3.0

Customer did not leave a comment.

Hajeh Najdawi 
Rating:
5.0

Customer did not leave a comment.

Stephanie Gamber 
Rating:
5.0

The online check in to retrieve your truck off hours could be faster. I prefilled out everything I could prior to my arrival. Still, I needed to wait almost 10 minutes for my rental to be approved. This seems way too long. When I tried the chat feature, I received no response. I tried to call, and the wait was ten minutes. Approval final came through while I was on hold for a customer service agent.

Bradford Farmer 
Rating:
5.0

Customer did not leave a comment.

Maricruz Alvarez 
Rating:
3.0

I did not go 20 miles over the allowed mileage, I was not given a receipt at drop off or I would have caught this, but other than that, drop off was very simple.

michael bokser 
Rating:
5.0

Customer did not leave a comment.

Amanda Roberts 
Rating:
5.0

Customer did not leave a comment.

Rebekah Fuly 
Rating:
5.0

Great customer service by Jake!

Aimee Johnson 
Rating:
5.0

Jack he s help full everthınk thanks alot

volkan ozkan 
Rating:
3.0

Missing the dolly when I went to pick up the truck. Then the U-Haul representative told me to go to a another near by location(2550 Newport Blvd). That location didn’t have the dolly which the representative said they had. Had to drive all the way back to where I originally picked up the truck to get my dolly. I should be compensate for both the gas and the mileage going back and forth.

MOHAMMAD ALI 
Rating:
5.0

Whoever was working when I picked up deserves a raise. He was awesome. Took care of me and handled a rude customer that came in right after. Thank you and I will be using UHaul again because of this man.

Joseph Obryan 
Rating:
5.0

Nothing as Josh does his job very well. I will be baclk for storage due to his help.

Ethelyn Wilson 
Rating:
5.0

Customer did not leave a comment.

gorge Soufan 
Rating:
5.0

Customer did not leave a comment.

Kaylee Brockamp 
Rating:
5.0

Customer did not leave a comment.

paula garcia 
Rating:
4.0

Customer did not leave a comment.

Jennifer Buck 
Rating:
4.0

Friendly and helpful. An all around great service

James Person 
Rating:
5.0

The guy at the counter (I'm sorry, I don't remember his name) was great! He was very nice and professional.

Jerry Dino 
Rating:
5.0

Just keep doin what you're doin. Uhaul vehicle and storage rental services are THE BEST in the country! So, just keep doin what your doin and THANK YOU 🙃🇺🇸😊

JOHNE PIZZINI 
Rating:
2.0

Not enough parking spaces

Keri Dickens 
Rating:
5.0

Acquiring and returning the vehicle couldn't have been easier. The guy who helped me(sorry I don't remember his name) was nice and got me in and out very fast. Would definitely recommend this location.

Nathaniel LeBeauf 
Rating:
5.0

Customer did not leave a comment.

Danyielle Williams 
Rating:
5.0

Customer did not leave a comment.

Stephen Lin 
Rating:
5.0

Customer did not leave a comment.

NinaRichie Alday 
Rating:
5.0

The salespeople were great. The location was a little hard to find.

MARK NELSON 
Rating:
5.0

Newer truck. Very helpful staff definitely use them again

david anderson 
Rating:
5.0

Customer did not leave a comment.

Raul Rodriguez 
Rating:
5.0

Jessi was amazing. Everything so quick & easy. Truck was clean. Process was seamless.

ingrid rivera 
Rating:
5.0

The associate was so friendly and helpful, it turned into a very fun experience, was able to deliver my small load and return in time to return and thank her!

james brough 
Rating:
5.0

Trina’s customer service - and her refreshingly- friendly personality! - was fantastic so thank you! This said, the truck did the job (I needed it to do) but it was very old and “no tech” - no a/c nor even power windows!? - and it did not seem to be very clean.

kevin kroft 
Rating:
1.0

Our pick-up time was 10 am and we were running late and got there at noon and the only truck was a 10-footer vs the 15-footer we wanted. Your attendant had the nerve to say, "WE CAN'T RENT YOU A TRUCK WE DONT HAVE." Inappropriate. Practice better customer service skills. And don't rent out a truck that is already reserved.

mauricio gomez 
Rating:
5.0

Customer did not leave a comment.

Mac Yasuda 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA SELGA 
Rating:
5.0

Great job!

Cesar Colin 
Rating:
5.0

Jackie was a pleasure to work with!

MITCHEL SCHIEWE 
Rating:
5.0

Fast and easy

Ashleigh Gaffney 
Rating:
5.0

Customer did not leave a comment.

Lucino Salgado 
Rating:
5.0

Customer did not leave a comment.

Shikira Paul 
Rating:
5.0

Customer did not leave a comment.

PATRICIA FREDRICKSON 
Rating:
5.0

Customer did not leave a comment.

DEBORAH TEKLER 
Rating:
5.0

Customer did not leave a comment.

Ji Hyun Kim 
Rating:
5.0

Renting this van from U Haul couldn't have been easier and Jackie was so helpful and informative.

Andrea Ells 
Rating:
5.0

Excellent service and the truck was in excellent shape it was easy peasy to rent and drop off

jerry colarusso 
Rating:
4.0

The Ladies in the office are very nice, courteous and helpful my only disappoint is the truck that I rented was one of the old ones the odometer added like 10 miles more because I drove to my storage twice which is 10 miles per way and to Costco for gas in the most case scenario I'd say I'd drove between 50 to 55 miles ( No freeways ) I had to pay for 64 or 65 miles I don't have the contract with me right now but I remember is was to much .. I like do business with U-Haul from now on I only would take very modern vehicles .. seems stores from corporate renew their fleet often over all the independent contractor I used this time was very efficient and helpful .

ANA GAYOSOFEBRES 
Rating:
2.0

poorly marked, so very hard to find. No parking makes pickup and dropoff difficult. The staff are wonderful, but often juggling too much.

Tyler Holcomb 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY CAHILL 
Rating:
5.0

Customer did not leave a comment.

Willis Fisher 
Rating:
5.0

Customer did not leave a comment.

ALISA CHU 
Rating:
2.0

Some of the equipment I had scheduled far ahead of time was giving away. Made it impossible to move. Received the truck with an empty tank of gas.

Sarah Welsh 
Rating:
5.0

The lady in charge was awesome, very helpful and efficient! Two thumbs up for her!!

Carlos Provenza 
Rating:
5.0

Customer did not leave a comment.

DAVID IWAMIYA 
Rating:
5.0

Customer did not leave a comment.

ANDREA FALCONI 
Rating:
5.0

Customer did not leave a comment.

Kim Fischer 
Rating:
5.0

Inside was clean but the windshield was very spotty. Great customer service and easy to pick up & return.

STACY MCINTOSH 
Rating:
3.0

Customer did not leave a comment.

JEFFREY ZIELINSKI 
Rating:
5.0

Customer did not leave a comment.

John Portwood 
Rating:
5.0

Great Place!

ROBERT GUILD 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LILLEY 
Rating:
3.0

Ensure all extras reserved are delivered or inform the customer back. The reserved dolly was not in the truck upon pickup.

Robert Victor 
Rating:
4.0

Customer did not leave a comment.

HILARY WEAVER 
Rating:
5.0

Customer did not leave a comment.

DANIELLE TASTET 
Rating:
5.0

Garbage from prior renter was left behind in the drivers and passenger side doors, seats needed to be vacuum, no windshield wiper fluid, the windows were dirty and hard to look through. We could’t use the AC, as there was an awful smell coming through. The steering wheel was sticky.

SHELLY BULLOCK 
Rating:
5.0

Customer did not leave a comment.

Hanna Yorke 
Rating:
5.0

The lady running the store has been so very nice. She has improved my opinion of Uhaul. I used uhaul yeats ago several different locations and the service was most often not so great. The lady at this store was absolutely great.

Ronald White 
Rating:
3.0

Easy drop off

KAELIN SALAZAR 
Rating:
5.0

Customer did not leave a comment.

Sandra Ibrahim 
Rating:
3.0

The 24/7 self check in didn’t work. I tried calling uhaul’s customer service line because the store wouldn’t open for another 2.5 hours, but was left on hold for a very long time and never ended up talking to anyone. I ended up having to reschedule my move with multiple people for hours later when the store opened. The store worker was helpful but because of uhaul’s defective website and nonexistent phone help, I would never recommend you to anyone. 1/10.

JASON COSS 
Rating:
5.0

Love this new location that I found. Very nice people and excellent service. Thank you!

Christien Cazarez 
Rating:
5.0

Customer did not leave a comment.

Gary Lyles 
Rating:
4.0

i ordered a 10 foot truck online and I got a smaller one.

Lorri Walker 
Rating:
4.0

Keep going the way it is.

ADAM CLARK 
Rating:
5.0

Customer did not leave a comment.

Remigijus Mikulevicius 
Rating:
1.0

They changed my reservation without telling me so my drop off point was far and they wanted to charge me 200 dollars to leave it where I originally reserved to drop it

LUCY MACALISTER 
Rating:
5.0

Customer did not leave a comment.

MICHAEL FISHER 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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