Customer Reviews for West Coast Self Storage Costa Mesa
(Distribuidor de U-Haul del vecindario)

371 comentarios

2059 Harbor Bl   Costa Mesa, CA 92627
(On Harbor blvd Between 19th st and Hamiltonwest side of Harbor)

(949) 200-8241

Horarios de la ubicación

  • Lunes a sábado:
    9:30 a. m. - 12:30 p. m. / 1:30 p. m. - 6 p. m.
  • Domingo:
    10 a. m. - 12:30 p. m. / 1:30 p. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(949) 200-8241

2059 Harbor Bl
Costa Mesa, CA 92627
(On Harbor blvd Between 19th st and Hamiltonwest side of Harbor)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes a sábado:
    9:30 a. m. - 12:30 p. m. / 1:30 p. m. - 6 p. m.
  • Domingo:
    10 a. m. - 12:30 p. m. / 1:30 p. m. - 5 p. m.
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Ji Hyun K. 
Clasificación:
5.0

Renting this van from U Haul couldn't have been easier and Jackie was so helpful and informative.

Andrea E. 
Clasificación:
5.0

Excellent service and the truck was in excellent shape it was easy peasy to rent and drop off

jerry C. 
Clasificación:
4.0

The Ladies in the office are very nice, courteous and helpful my only disappoint is the truck that I rented was one of the old ones the odometer added like 10 miles more because I drove to my storage twice which is 10 miles per way and to Costco for gas in the most case scenario I'd say I'd drove between 50 to 55 miles ( No freeways ) I had to pay for 64 or 65 miles I don't have the contract with me right now but I remember is was to much .. I like do business with U-Haul from now on I only would take very modern vehicles .. seems stores from corporate renew their fleet often over all the independent contractor I used this time was very efficient and helpful .

ANA G. 
Clasificación:
2.0

poorly marked, so very hard to find. No parking makes pickup and dropoff difficult. The staff are wonderful, but often juggling too much.

Tyler H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willis F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALISA C. 
Clasificación:
2.0

Some of the equipment I had scheduled far ahead of time was giving away. Made it impossible to move. Received the truck with an empty tank of gas.

Sarah W. 
Clasificación:
5.0

The lady in charge was awesome, very helpful and efficient! Two thumbs up for her!!

Carlos P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID I. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim F. 
Clasificación:
5.0

Inside was clean but the windshield was very spotty. Great customer service and easy to pick up & return.

STACY M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFFREY Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

Great Place!

ROBERT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
3.0

Ensure all extras reserved are delivered or inform the customer back. The reserved dolly was not in the truck upon pickup.

Robert V. 
Clasificación:
4.0

El cliente no dejó un comentario.

HILARY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE T. 
Clasificación:
5.0

Garbage from prior renter was left behind in the drivers and passenger side doors, seats needed to be vacuum, no windshield wiper fluid, the windows were dirty and hard to look through. We could't use the AC, as there was an awful smell coming through. The steering wheel was sticky.

SHELLY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hanna Y. 
Clasificación:
5.0

The lady running the store has been so very nice. She has improved my opinion of Uhaul. I used uhaul yeats ago several different locations and the service was most often not so great. The lady at this store was absolutely great.

Ronald W. 
Clasificación:
3.0

Easy drop off

KAELIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra I. 
Clasificación:
3.0

The 24/7 self check in didn't work. I tried calling uhaul's customer service line because the store wouldn't open for another 2.5 hours, but was left on hold for a very long time and never ended up talking to anyone. I ended up having to reschedule my move with multiple people for hours later when the store opened. The store worker was helpful but because of uhaul's defective website and nonexistent phone help, I would never recommend you to anyone. 1/10.

JASON C. 
Clasificación:
5.0

Love this new location that I found. Very nice people and excellent service. ¡Gracias!

Christien C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
4.0

i ordered a 10 foot truck online and I got a smaller one.

Lorri W. 
Clasificación:
4.0

Keep going the way it is.

ADAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Remigijus M. 
Clasificación:
1.0

They changed my reservation without telling me so my drop off point was far and they wanted to charge me 200 dollars to leave it where I originally reserved to drop it

LUCY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
5.0

Lady at the counter was awesome.

STUART G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARIENNE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerad F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiffany C. 
Clasificación:
5.0

Great customer service , friendly and very helpful . Would definitely recommend this place to friends and family.

EMANUEL R. 
Clasificación:
4.0

All good.

Bernie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAUREN H. 
Clasificación:
5.0

Great service

Carina A. 
Clasificación:
4.0

The site manager Cameron went beyond his duty to provide the best customer service possible very professional would definitely recommend people to go there and as well I would go again thank you so much Cameron

Tracy N. 
Clasificación:
5.0

The manager of that location is just awesome. I will go back to that location specifically every time I use U-Haul

Jeff P. 
Clasificación:
4.0

El cliente no dejó un comentario.

paul B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derrick D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia R. 
Clasificación:
5.0

van was really dirty and i believe i was charged for cleaning fee which was not told to me upon checkout

Greer G. 
Clasificación:
3.0

El cliente no dejó un comentario.

KYLE K. 
Clasificación:
5.0

Customer service staff was friendly and made the process seamless.

Jessica F. 
Clasificación:
4.0

El cliente no dejó un comentario.

christopher A. 
Clasificación:
3.0

Location was good. Service to pick up vehicle was poor. Because of technical issues in the website and nonsense that was asked for by the online vehicle approval release service I was late to my assignment by an hour. Unacceptable.

Gabriel E. 
Clasificación:
5.0

Gal that helped me was great!

sherri C. 
Clasificación:
5.0

Great location and no issues, will use again. Thanks CC Carson

Charlton C. 
Clasificación:
5.0

Jackie was so friendly and helpful, even when we needed to change our reservation so many times! Definitely appreciate the service

Sophia G. 
Clasificación:
5.0

Jackie the operator at the rental shop was awesome!

robert M. 
Clasificación:
5.0

No improvement needed. I'm very happy with the service & will definitely referred to a friend if they need to rent. Keep up the Excellent job & service!!!

Miles B. 
Clasificación:
5.0

Already have recommended. The Lady Manager is one of the nicest, honest and helpful persons I have met in a very long time. Same with the assistant Manager. A wonderful experience.

Rex B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tonny M. 
Clasificación:
4.0

Have a bit of a discrepancy on the total amount billed when i returned the vehicle. Other than that,, the staff was friendly and flexible

Daryl S. 
Clasificación:
5.0

Wonderful service with a smile!!

Jeff G. 
Clasificación:
3.0

Could have been friendlier and on time.

Kari L. 
Clasificación:
5.0

Everything was excellent including Xavier

Carter F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley B. 
Clasificación:
5.0

Great customer service ... very professional and went out of his way to provide us with latex glove ... thank you

Luis F B. 
Clasificación:
5.0

The manager and her team were super nice, educated and friendly. The Manager even Lysoled down the steering wheel and console before I hopped in. Great Management and inventory for small truck rentals.

Don B. 
Clasificación:
1.0

The store was closed and I took mine a long time to make the final arrangements over the phone to be able to take possession of the truck. I reserved a dolly which was not inside the vehicle by the time I was at the store so I had to go to a different location for a dolly and spent a long time explaining my situation to the manager in order for him to give me a dolly.

Arturo A. 
Clasificación:
3.0

The pickup process with the app is not straightforward. I was charged for fuel and miles. I didn't make a note of the exact fuel level before I took the truck, and nobody told me what it was. I put 3/8 tank when dropping off, which is close to where it was when I grabbed it (only drove 15 miles). How is that enough info to determine what my fuel charge should be?

Sarah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shea R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentin W. 
Clasificación:
5.0

vans are always dirty but service is great

George L. 
Clasificación:
4.0

More parking

Charles B. 
Clasificación:
4.0

Parking lots was full when I came back after-hours. Perhaps advise what to do - I was about to park on the side somewhere, but luckily someone left the storage part so all was fine.

Ankur J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
1.0

Equipment was not in the vehicle when we arrived to pick it up using the “self pickup with phone app” option. The location wasn't open so we spent over 45 minutes trying to get what we had paid for. Customer service reps on the phone hung up on us in the process. Eventually the location opened & we were able to get our equipment but not without much frustration.

Katie S. 
Clasificación:
4.0

The yard/location is tiny, so maneuvering was a bit of a pain. Otherwise it was a great renting location!

Thomas N. 
Clasificación:
5.0

My second truck rental at this location in the last 2 years and I will return. Thanks so much for the easy transaction.

Eric F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy M. 
Clasificación:
5.0

Jackie ( I think that was her name) was great. It looks like she loves her job....always smiling...

Douglas C. 
Clasificación:
1.0

After hours drop off. Owner was actually on site and had blocked off a significant amount of parking with personal vehicles. I still found a place to park that was not obstructing cars, the gate, or any storage. The owner still insisted I move the truck. When I tried to indicate I was in the middle of the drop off procedures, he waved me off and said "Don't worry about that I'll take care of it." I parked the truck where he wanted me to inside the gated area. When I left the gated area and approached him about handling the drop off, he refused and said "I was just doing damage control so I wouldn't be inconvenienced later". Because I'd left the gated area I could not get back in to finish the after hours drop off process, so he basically cost me $20.

Mark M. 
Clasificación:
5.0

This store is great, customer service is way awesome, kind & helpful...

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT D. 
Clasificación:
5.0

The girl who I worked with was super kind, very helpful, and was so easy to help me change an order. Best customer service I've had in years.

Adam Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

Iliah T. 
Clasificación:
4.0

Return should be when the time you got the truck, not based on reservation time. We had to wait while another customer was being helped. About five minutes wait. What if we had to wait longer.

JC E. 
Clasificación:
4.0

The mileage that we were charged for was incorrect! We called the location and they took car of it! Great experience overall!

Ryan H. 
Clasificación:
3.0

Uhaul was very dirty and smelled horrible in the cab.

Spencer K. 
Clasificación:
3.0

just make sure the truck is clean. The windshield was very dirty along with the passenger side of the vehicle I rented. You couldn't even touch the door opener without getting dirty. Make sure there enough moving pads there wasn't any there for that truck. And was told I could drive to another uhaul to pick some pads up, why would I want to do that when I have to pay for gas and miles. Nobody was there to accept the keys and for me to find out what my total bill was going to be. So now I have to just trust that I won't be overcharged, that never seems to work out. Your store hours said open at 930 am , I was there until 950am and nobody showed up.

PATRICK G. 
Clasificación:
3.0

Prices were high. Higher than I thought they would be. You advertise $20 a day in town but that is just the rental fee. I could have rented a pickup from Enterprise or another car rental agency for probably less (or at least for about the same amount) and had the car for an entire day with no extra cost for mileage. Almost 80 bucks to go 60 miles in 4 hours is pretty steep. It was convenient and easy with the mobile check in and return so there is that and the van I rented was nice, well maintained and almost brand new which was nice.

JonPaul S. 
Clasificación:
2.0

The passenger side mirror was loose and we had to duck tape it so it wouldn't come off. Someone had to ride in the passenger seat to constantly readjust the mirror as it would jiggle out of place. Very unsafe and annoying.

Laurel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy L. 
No se han enviado comentarios para esta ubicación.

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