Customer Reviews for West Ashley Motors
(U-Haul Neighborhood Dealer)

146 reviews

1963 Sam Rittenberg Blvd   Charleston, SC 29407

(843) 556-4294

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(843) 556-4294

1963 Sam Rittenberg Blvd
Charleston, SC 29407

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat-Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Sherika Washington 
Rating:
3.0

Customer did not leave a comment.

Jackie Darrington 
Rating:
1.0

DON'T RENT FROM HERE. I ordered my truck online only to have the truck not filled and the lock still on the back with no combo. Luckily, I caught the lock before I departed. The equipment I ordered wasn't on the truck, and I ordered the truck at least a week in advance. The staff wasn't that great and had me switching between personal cellphones talking to the actual boss that wasn't even in the office.

Thomas Tanner 
Rating:
4.0

Very good option for moving

Neicar Gonzalez 
Rating:
1.0

The owner ran out as I was completing my 24/7 ride share yelling at me that he has no room although my drop off was set to the location. Lot was very tight and unapproachable.

Chance Roe 
Rating:
3.0

Dropped off 15' van before West Ashley Motors had opened for the day. Parking lot was crowded by was able to fit 15' van. Recommend alerting drop-off customers as to location of drop box.

James Howe 
Rating:
5.0

Customer did not leave a comment.

Dean Fowler 
Rating:
3.0

We were not told a lock box at pick up . We did not receive directions had to call was on phone with 3 different people . Went to pick up truck 22 miles away when there was a place within 5 with trucks people and close . Went 22 miles to get truck 22 miles to park k truck and then went to our destination. . Then got charged for over mileage . Picking it up was not. Good experience . Dropping off was great !!! We didn’t get truck out of lot till 4:46 and we dropped it off early at the other spot . Mileage and lock box and it didn’t work with 3 codes . Just was a hassle and if i didn’t have a smart phone and be able to handle all the online directions we would of never picked up truck ! Sad that this is the way it was. Other location was open with people and was OPEN !!!!

karen gomez 
Rating:
5.0

Need Some One in office On line is soooo hard to get all info.

Donna Foster 
Rating:
4.0

Customer did not leave a comment.

Leonard Cottrell 
Rating:
3.0

My appointment was 10:00 AM. The agent called after 10:30 to let me know that she would be an additional 10 minutes late. The truck had big boxes left in it that I had to dispose of and the parking lot is too cramped to get in and out of. The only good thing is that it was convenient to my location.

Elonda ONeill 
Rating:
5.0

Booking online is easy, but the customer service at the location is not something that I can give a good a report on because no one was their on the day that I went to go and pickup the truck. It was within business hours but no one answered the phone nor returned my call. I was lost for a good minute, then I called the online customer service and they were able to guide me through the pick up process. It's a nice person less system, but it would be nice if they are in the office between the office hours or available to answer or return calls for people that needs the help.

Damaine Clarke 
Rating:
3.0

Customer did not leave a comment.

Alicia Jonescu 
Rating:
5.0

Customer did not leave a comment.

Donald Barden 
Rating:
4.0

Customer did not leave a comment.

NANCI SALZER 
Rating:
2.0

My truck was scheduled to be picked up at 10m but noone was there. I tried calling other locations and the phone just rang. I then had to call the 800 number to get someone out there so I could get my truck. I did not get my truck until almost 11:30. I then had to call the movers to change my schedule with them. When I finally got in the truck it was pretty dirty. It was a stressful day in the first place and the chaos trying to get my truck made it even worse

Kathy Sherry 
Rating:
5.0

Customer did not leave a comment.

Steven Pavlushkin 
Rating:
4.0

The U-Haul was clean the only problem was it felt like it was stalling. I think the U-Haul just needs a tune-up. All in all I was very pleased

debbie jourdain 
Rating:
4.0

Customer did not leave a comment.

TIWANNA SCOTT 
Rating:
5.0

The young lady at the desk was very sweet and helpful

Norman Gray 
Rating:
1.0

They drove the truck I returned to them after I dropped it off and then UHAUL charged me additional for mileage overages and additional gas they used.

DAVID ALBRIGHT 
Rating:
1.0

Nothing your business is very poor.i will not recommend you. I rented a truck for 24 hours and was charge for 3 days. I want my money back

barbara gordon 
Rating:
5.0

Website kept freezing up, it's horrible, luckily the dealership team showed up and were able to get me checked out. They were great!

Gary George 
Rating:
5.0

Staff provided excellent service and made sure all questions were answered.

samuel mcpherson 
Rating:
3.0

Great Rep.

Michael Silver 
Rating:
5.0

Customer did not leave a comment.

DAWN LARIDON 
Rating:
1.0

This location did not have any equipment as advertised!! I requested a dolly to come with my U-haul truck but the location didn’t have any. The clerk told me that I should call around to find one. That is a huge inconvenience for customers who are already so busy with other things.

Shanice Page 
Rating:
5.0

Customer did not leave a comment.

Andrew Kelly 
Rating:
5.0

Great person at desk and spoke English well.

tina moore 
Rating:
3.0

Very small lot with no real parking for customers.

debra boulware 
Rating:
4.0

Customer did not leave a comment.

JOSEPH MARTIN 
Rating:
3.0

Customer did not leave a comment.

Austin Ault 
Rating:
5.0

Customer did not leave a comment.

Anthony Whaley 
Rating:
5.0

Customer did not leave a comment.

Edward Jackson 
Rating:
5.0

Very good customer service

Philip Massado 
Rating:
4.0

Customer did not leave a comment.

Beverly Cosslett 
Rating:
5.0

Customer did not leave a comment.

Erica Tally 
Rating:
2.0

I had many issues with this uhaul location, tire pressure light was on and they told me don't worry about it, the truck wouldn't take gas so I was told I wouldn't be charged for it and when I got my bill I had a gas fee the customer service was sub par and I would not recommend this location

Jackson Austell 
Rating:
5.0

Customer did not leave a comment.

Waheed Dey 
Rating:
5.0

Customer did not leave a comment.

GREGORY THROCKMORTON 
Rating:
5.0

All went very smoothly and great service from Dale!

ALAN LEWIS 
Rating:
5.0

Customer did not leave a comment.

Nina Wilson 
Rating:
3.0

The lot is very small. Not much room to turn around in.

Hugh Berry 
Rating:
3.0

Customer did not leave a comment.

Jordyn Ross 
Rating:
1.0

I checked in and they told me the fuel level was fine. Then they charged me 29 dollars for fuel. I will be reviewing on google, yelp, and Facebook as well.

James Kilfoil 
Rating:
5.0

Nothing.. customer service was excellent and the truck was clean. I would definitely recommend them to friends. Everyone and everything was on point!!!

tami treen 
Rating:
3.0

I have rented UHaul many times in the past and I don't ever remember having to pay for cleaning, a $75 fee and $6.75 rental tax?. I could not check the truck in because of after hours and location service issue. I can understand the $20 check in fee because that is stated. I do have pictures of the truck inside and out. I guess this location deside's its own fee's.

TIMOTHY HALL 
Rating:
5.0

After being notified of original place was full I was given a place not in my town so called U-Haul and given this place and when arriving the gentleman said he was full as well but shifted things around just to allow me to drop off. Stand up guy!

steven Gaddy 
Rating:
3.0

Customer did not leave a comment.

david adoff 
Rating:
4.0

Customer did not leave a comment.

Andrew Riley 
Rating:
2.0

My first impression I was like pulling into a junkyard. The young lady that was the greeter at the front desk was very friendly and efficient ; however, the truck windshield was in need of a thorough cleaning, inside & out. I am not sure if 62,000 miles is considered to much for a UHaul truck but this trucks suspension was horrible .

JOHN DAVIDSON 
Rating:
1.0

Customer did not leave a comment.

hunter webb 
Rating:
3.0

Not a criticism of the drop off location, it was closed at the time, but a criticism of the process. When I picked up the truck we picked the option to select our specific drop off location later. Without my input, U-Haul selected a drop off location that was not convenient to me. The online app did not allow me to change it. I’m disappointed with trying to contact U-Haul phone customer service. I spent 20+ minutes on hold, then waited over an hour for a callback. When the rep finally called me back we got disconnected and I was sent back to the end of the line. Do not direct me to use the app if the app can’t do what I want or at least answer my question.

vincent mancano 
Rating:
5.0

Customer did not leave a comment.

Roger Lobitz 
Rating:
3.0

The charges were in error and it took me several hours to get it corrected. They would not correct the overcharge for gas at the location. I drove 12 miles, had it in 2 gallons of gas and they charged me an extra $30 service fee and also put I. 2 gallons.

Harris Nadler 
Rating:
4.0

Customer did not leave a comment.

James Dias 
Rating:
3.0

Customer did not leave a comment.

Ronald Locke 
Rating:
4.0

Convenient location with very courteous customer service. Wish it was bigger but for the space they are doing a very good job.

John Rackliffe 
Rating:
4.0

Customer did not leave a comment.

Francis Mikell 
Rating:
2.0

Trucks block the drive way and owners do not answer phone or return messages.

Timothy McMeeken 
Rating:
3.0

fill tank up completely at start. my tank listed at 3/4 but actually wasnt. returned veh with same level of gas as when i started but wifes credit card was charged an additinal 23+$ for gas

clinton smith 
Rating:
5.0

Customer did not leave a comment.

Julian Clark 
Rating:
4.0

Customer did not leave a comment.

John Rackliffe 
Rating:
2.0

They gave me a really hard time. Told me I would be charged for 2 days because they truck was late. Then they told me I didn’t put enough gas in the truck I put the gas back where it was when I got it. Now I’m getting a bill for another $113. How could that be for 5 hours. I rent Uhaul all the time and this was the worst experience.

JEROME GILLISON 
Rating:
5.0

Customer did not leave a comment.

Sonta Holmes 
Rating:
5.0

Customer did not leave a comment.

Gregory McKenzie 
Rating:
2.0

The truck had multiple issues, including a driver's door that was dang near impossible to open and close (even came open while driving) and it was very difficult to get the key into the ignition. Additionally, I was charged $44 for gas when I put a total of 8 miles on the truck.

Andrew Gordon 
Rating:
5.0

Customer did not leave a comment.

Emily Novak 
Rating:
5.0

Customer did not leave a comment.

Chance Wagner 
Rating:
5.0

Customer did not leave a comment.

Andrew Aloisio 
Rating:
4.0

Customer did not leave a comment.

Harris Nadler 
Rating:
5.0

Staff were great and stayed late as we worked through some vehicle to trailer connection issues!

Heath Wright 
Rating:
5.0

Customer did not leave a comment.

Gianna Florez 
Rating:
4.0

Customer did not leave a comment.

Jeff Harris 
Rating:
5.0

Customer did not leave a comment.

Casey Gibson 
Rating:
5.0

Customer did not leave a comment.

Joel Pelletier 
Rating:
5.0

Nothing

FLORINE POWELL 
Rating:
5.0

Customer did not leave a comment.

Regindena McNeil 
Rating:
4.0

Customer did not leave a comment.

Mark Trinoskey 
Rating:
5.0

Customer did not leave a comment.

Taylor Leinenbach 
Rating:
5.0

Excellent customer service!

Doris Owusu 
Rating:
5.0

Customer did not leave a comment.

GERALD HOLFORTY 
Rating:
5.0

After a super horrible experience renting from uhaul I was pleasantly surprised to find not ALL dealers are the same. This location was top notch Thank You

DAVID HAWES 
Rating:
5.0

Customer did not leave a comment.

Bob Mantini 
Rating:
4.0

Employee was 30 minutes late, however was very helpful and friendly as he helped us.

J VOGL 
Rating:
5.0

Customer did not leave a comment.

YVONNE SMITH 
Rating:
2.0

This facility is a used car lot. It only had one trailer in the back and is difficult to get to and not well marked that it is a Uhaul facility. The owner told me he didnt know much about the Uhaul stuff since his wife did most of it and she was out. He told me to use the app. When I asked about the app he said he didn't know much about it either. Yesterday I received an additional 109$ charge with know real explanation why in the missing / damage section. I paid for insurance and I did not rent any equipment. so I do not knw why I was charged. I filled the tank more than I had received as well.

MAURITS COPPENRATH 
Rating:
1.0

Wouldn’t recommend this place the so called owner is very unprofessional of arguing with customers. Pick and choose to be nice too certain people. She needs a course in management and she over charged me. This makes uhaul look bad. Also phone services sucks no one answers either phone especially the phone number on the business card.

Keisha Bellany 
Rating:
5.0

The guy who took care of us, it was his first day and we were his very first customer. He was awesome and nervous all at the same time. His boss helped him too. It was a very good experience and I will always use uhaul, always have because the customer service is always up to my standards. Definitely a future choice and I will definitely refer anyone who needs a moving company

RHONDA MILLER 
Rating:
5.0

Customer did not leave a comment.

Max Blanco 
Rating:
5.0

The trailer was delivered on time and I got a free upgrade to a bigger trailer.

Zackery Beard 
Rating:
5.0

Customer did not leave a comment.

JOSEPH RIDDELL 
Rating:
4.0

I paid for a small square dolly and was not provided one. I reserved a 15 foot truck at king street location and ended up going down the road and getting a 26 foot truck. I am very grateful I got a truck but it was WAY too big and hard for me to drive. The pick up was by my phone and the location and pick up were great. Except no dolly.

Juanita Marra 
Rating:
3.0

Customer did not leave a comment.

BEN MOORE 
Rating:
4.0

Customer did not leave a comment.

David Devane 
Rating:
1.0

Terrible experience. Rude employee and truck that I reserved was not available and after pushing to not take a truck that was 30% larger than I wanted magically the truck I reserved became available after waiting 30 minutes past my reservation time. The employee was unbelievably rude, aggressive and beyond unhelpful. I will not use this location again not recommend it to others.

Andrew Davis 
Rating:
5.0

Customer did not leave a comment.

Victoria Carpenter 
Rating:
5.0

Easy drop off for our truck and trailer.

SAVANNAH CARPENTER 
Rating:
5.0

Customer did not leave a comment.

BRIAN TERRY 
Rating:
2.0

Customer did not leave a comment.

CALEB EBOCH 
No reviews have been submitted for this location.

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