Customer Reviews for West Arab Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Fast easy transaction, will do business at this location again

Rating:

5.0

Great customer service

Rating:

5.0

This place was excellent they went above and beyond what I expected

Rating:

3.0

Tell this guy to stop being a Dick and stop making people wait a week before allowing them an appointment to rent a uhaul

Rating:

1.0

The associate was extremely rude and attempted to make me wait, until 9:30-10. His exact words, “you were late, now you wait. I’m like a doctor during flu season, everyone wants my attention.” I said “sir, I am moving my mother to Ohio, I was five minutes late. The situation I am working with is not ideal, can you have some compassion?” HE HUNG UP!!! I called the 800 number for Uhaul, they were changing our pick up location and he called as soon as we pulled out of the parking lot and came back.

Rating:

5.0

Trailer appeared a little older that trailers I've used before, the method for attaching straps to the wall required me to remove hooks and tie the strap. Only had rings in the corners on the floor, so couldn't use them to secure my belongings. I was able to make it work, but took a little longer than usual. Couldn't use bungy cords, so used rope instead.

Rating:

1.0

I had the truck for 2 hrs and never even raised the back. But, I was charged $257. I put 40 miles on it and filled back with gas. What happened to $39.95 a day?

Rating:

3.0

There is inadequate space to maneuver larger sized trucks. When I entered I attempted to drive around the storage buildings only to find that the facility did not have adequate roadways and clearance to turn the 26 foot truck. I ended up have to back up and then have my son ground guide me as I made an extremely tight turnaround.

Rating:

4.0

I have used U-Haul in the past with a lot of bad experience. This place was not the norm.

Rating:

4.0

Knowledgeable and helpful

Rating:

4.0

The woman who handled check-in is exceptional in know-how and efficiency.

Rating:

5.0

Easy transaction and friendly staff

Rating:

5.0

I am NOT happy about the changes that were made to the pick up location. I did not receive a notice in time to know where to go. (the email was time stamped 8 am monday morning, I had left my house to head to the dealer at 7am ) .

Rating:

5.0

Tires looked very aged, but otherwise the equipment was in good shape. I assume that was why we blew a tire

Rating:

2.0

Try have employees be at the location or answer the phone when called never did get a call back saying they received the equipment and my email is tazz3404@yahoo.com no other you sent emails to my brother

Rating:

5.0

My experience with renting a Uhaul from John Robles at Arab Ministorage

Rating:

5.0

The online check in was tedious.

Rating:

5.0

Nothing great job very friendly

Rating:

5.0

Keep doing what your doing

Rating:

4.0

I rented a 6x12 Cargo Trailer and I have a 2019 Chevrolet truck with a factory towing package , the brake lights and blinker lights both worked on the trailer but that was all of the lights that worked . We were moving this past weekend so some of the move it was dark and I was unable to utilize the trailer after dark.

Rating:

5.0

The app didn't work and didn't upload pictures. So had to use mobile site instead

Rating:

1.0

Didn't receive the 100$ i got told I was gonna get back from using a prepaid card

Rating:

5.0

I made a non-contact reservation that allowed 50 miles and paid on my phone as I checked in. I was forced to go inside the building as there were no further instructions after check in. The man at the desk said that since I had driven to a further location I was allowed 20 more miles to make up for the drive. He then told me I owed more money. I told him I had just paid and showed that it was in fact taken from my bank. He stated that he did not know what the charge was for and I had a balance of $40. Turns out he forced me to have insurance on the truck and trailer which I had said NO to on my online reservation. He also changed my 50 miles to 30. I went over by 18 miles and was charged an extra day because the drop off location is a dead zone for my cell phone! No one answered the 1800 number to help with my return either. Now I’ve been charged almost $300!! It was supposed to only be 150. Absolutely ridiculous.

Rating:

1.0

I made a non-contact reservation that allowed 50 miles and paid on my phone as I checked in. I was forced to go inside the building as there were no further instructions after check in. The man at the desk said that since I had driven to a further location I was allowed 20 more miles to make up for the drive. He then told me I owed more money. I told him I had just paid and showed that it was in fact taken from my bank. He stated that he did not know what the charge was for and I had a balance of $40. Turns out he forced me to have insurance on the truck and trailer which I had said NO to on my online reservation. He also changed my 50 miles to 30. I went over by 18 miles and was charged an extra day because the drop off location is a dead zone for my cell phone! No one answered the 1800 number to help with my return either. Now I’ve been charged almost $300!! It was supposed to only be 150. Absolutely ridiculous.

Rating:

5.0

John was very friendly and helpful. Moving is stressful and he was able to calm the situation with helpful assistance.

Rating:

5.0

Very nice guy to deal with

Rating:

5.0

These people make a point of offering a variety of U-Haul equipment . I highly recommend either location.

Rating:

5.0

Easy all the way around

Rating:

4.0

My experience was problem free. I was late picking up the trailer but the guy was still super nice to me and so helpful. Pulled it from Alabama to California and never had a single problem. When I dropped it off in California i didn't even have to get out of my car. Was great.

Rating:

5.0

The lady that waited on me was very prompt and helpful.

Rating:

5.0

The rental associate was awesome however, again the system is broken I rented vehicle and tow dolley same day same location upon completion of my move I was told that I owed for being late with one of the 2 pieces of equipment so does that pass the common sense test? no!!! The associate at this location took initiative and fixed the problem. Again Uhaul for as big of a company and moving reputation needs to up their technology game there os obviously glitches in the software and definitely no command verification. This is a Corporate issue and not a local one.

Rating:

4.0

My problem was not with the vendor, they gave excellent service. I had difficulty with the online reservation

Rating:

5.0

Make sure the picking up address is the site that it said it is. It was a problem for us and we was a hour late because of the address that was sent wasn’t correct or updated. Luckily I finally got a person at a u- haul place that helped us.

Rating:

3.0

Rented a tow dolly, Link on emergency chains for car Needed repaired and the rubber pieces were missing.

Rating:

1.0

Because I haven't gotten my refund back an very irritated about it

Rating:

5.0

I couldn’t get the return process to verify my location, however, this proprietor was very helpful in assisting with getting it done.

Rating:

2.0

Keep your equipment maintenance and service better. The trucks only good for in town it's not good for a long haul like all the way to Orlando like had to drive it it had wind noise oil light was on it was a piece of crap

Rating:

4.0

None. These folks do it right! LMA

Rating:

4.0

The problem was not with the location, but with uhaul.com. I had reserved the truck in Albertville, Alabama but had to drive about 20 minutes away to Arab, Alabama. I was not aware of this until I checked my account and it had my pick up location listed at both of these locations. After about 30 minutes on the phone dealing with at least 2 agents who had no idea what was going on, I was told Albertville did not have any available trucks. When we arrived to pick up the truck in Arab, the gps would not recognize that we were at the location through the 24/7 link. After calling uhaul and spending about another hour on the phone, we were finally able to get the truck, but only with the assistance of the location's owner. We were to pick up at 7, but it was after 8 before we were able to. After hanging up with uhaul we realized there were no handtrucks on the truck. The owner explained they did not have any at that location. There were moving blankets that we did not request. I proceeded to spend another hour on the phone with uhaul attempting to locate a handtrucks at another location. By the time I was able to reserve a set that location did not open for another hour and was located on the other side of town. By this time we already had begun loading the truck and had no way to pick them up. Based on this experience I would not use uhaul again.

Rating:

4.0

The employee that handled my rental at the highway 69 location was very nice and answered all of my questions a very friendly and helpful

Rating:

1.0

Terrible customer service, late to the office, call to get service, very rude, didn't care about me the truck or nothing. I will not use uhaul ever again. You would really have to try to change my mind.

Rating:

5.0

got a reservation on a holiday and didn't realize it. This man left family and friends and a full smoker to get me what I needed. He went above and beyond the call of duty. Uhaul needs to fix the reservation system to prevent this. Had I realized what was happening I would have gladly canceled and rebooked for another day. You don't pay this guy enough!!!!!!

Rating:

5.0

Very friendly, accommodating, compassionate staff. No improvements needed as this was my best experience of the many times I have needed a uHaul truck.

Rating:

5.0

Was unable to use the 24/7 pickup. It kept telling me I was not at the right location. I was standing right in front of the office for West Arab Mini Storage. Luckily for me the owner was on site and we did it the old fashion way.

Rating:

3.0

Was very helpful and concerned when my husband fell off the back of the U-Haul.

Rating:

4.0

The location manager was extremely helpful. But the online pick up, which I attempted to do before hours, was not successful. I have successfully utilized this option in the past, but on this occasion, my location could not be verified; therefore I could not proceed to the next step. After I explained to the manager, who had arrived early, what was going on, he called customer service, and I was finally able to leave with the truck about 45 minutes later than planned.

Rating:

1.0

We had to wait almost 30 minutes for the owner to show up. Once we got the uhaul their were finger nail clippings in all the cup holders and around the dash. Also the latch on the door wasn’t working properly. It kept getting stuck and it was a struggle to get it down and to latch properly. Overall we will use u-haul again, but will find another dealer to rent from.

Rating:

5.0

Wonderful drop off. They checked the truck while I was there, said everything was good and emailed me a receipt. I always use this location when I use uhaul. Very friendly and helpful.

Rating:

3.0

Truck had mud all over the ramp and inside the box was full of mud and dirt. The ramp did not want to come out completely. Once we were able to get it out, we couldnt get it to go back in for well over an hour causing a delay in our moving. Due to this our second trip was done without the ramp which was very difficult because the deck was very high on the truck. Overall, this experience with a uhual was horrible compared to past experiences.