Everything went great
brian c
Customer Reviews for West 10 Truck and Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy location and easy process for picking up/ dropping off. Truck looked like it has been used but pretty clean and kept up.
bob aKeeping trailers in a inclosed area with winter weather helps keep connections and straps clean, dry, and unfrozen.
Nathan JEquipment performed exactly as it should. Trailers a small SUVjust over 200 miles without incident.
Duane GGreat customer service
James SI paid $7 extra for a dolly which was not with the truck. The awesome man at West 10 Truck & Auto gave us his OWN dolly to use. He should be give the $7 as UHaul got paid but didn’t supply. That guy was awesome all the way around. Helped walk me through digital check in & more! Asset to UHaul.
ColleenM TI couldn't complete my return through the app because the location didn't have service which is hard because the app requires you to be AT the location of drop off. So, I wasn't sure if my pictures of the trailer were fully uploaded. It'd be nice if there was another way that I could upload the pictures from a location that has service.
Aaron KThe only issue was the Internet service. Might want to consider upgrading to a faster service package in that area. Otherwise, the owner was very nice courteous and helpful.
amy hNo comment
sondra bGreat service
SHAWN EThe cup holder was sticky. We had to clean it up before getting into the truck.
Donna DGreat experience. Thank you
Dennis WVery friendly even backed in the trailer for me
Jack CAn excellent facility and they were very helpful. We appreciate their service.
JAMES PThey were fast and had me on my way in a matter of minutes.
Doug BBoth the owner and his son were friendly and helpful. I will 100% be using this service again when the need arises.
Marcy NVery efficient and professional
Cindy GMake check out available at the return site through a computer verses phone only..
Kyle GNothing
Kenneth LAsked where he wanted the trailer, he told us in a location that was way too small and clearly it would not fit. Then got upset when we suggested moving the smaller trailer to make room, said he has nothing to move them with. He then walked away.
Jeremy CAwesome help
Arnold HTrailers brake light/tail light wasn't working. Maybe we picked the wrong day or time to reserve the trailer but it was total chaos inside and no one bothered to make sure that the lights were working before I left
Russell CThey never clean out the trucks and it's nasty
Littisha HExcept for the one truck not being ready on time ( totally outside the control of the location) everything went extremely well. They went out of their way to see that I got the equipment asap.
Sharon SMake sure that the reserved equipment is at the pick up location when promised.
Sharon Sgive clear instructions and location as to where and how to return. cell phones dont always work,fyi
BENJAMIN LN/A
Douglas HInternet service at site is poor. Difficulty processing check-in from previous day delayed new rental (15-20 min). Drivers license scan required - took 15-20 minutes due to lack of internet. If local internet cannot upgrade, would suggest in-store hotspot to allow quick-connect.
James FWe have rented this same 12 foot covered trailer and it both times the lights don’t work and they have to work at getting them functional again. The owner is a great guy. He is very accommodating! We have rented from him for ever.
JANE HGreat service
Richard GWhen a customer request a 15 ft a month a head there should be a truck there not for me Togo different spot I have no car uhaul gave me 26 ft Im moving to lansing downtown the truck was way to big and asked for dolly didn't have one
pamila mGreat people to deal with, they make checking in simple and easy
Rodney YCustomer service they where nice people but didn't know the system that well
AARON CAll good
RONALD LThey even hooked me up. Friendly and efficient.
GREGORY Alocal was dirty but the manager was very helpful and polite
JANICE LThe truck had no brake lights it turn signals. No air conditioning, and there were engine issues. Did not seem to be running on all cylinders. It was not a good day….
SYLVIA AMake sure truck is road ready It did not run well, hesitating No tail, stop or interior box lights Windshield inside was dirty/sticky, had to clean myself Blankets were strewn all over floor
JAMES PFenders on trailer were all mangled up. Wiring to Taillights were all cut up. I had to repair taillights.
Bernard VVery satisfied with service and assistance from this location!
EDWARD MTook over an hour to check in when I already had a reservation online. Charged insurance when I never asked for it. Price was different than they said on phone. Computer was slow as it was raining. But the man is nice. He is a reasonable man.
JANE H