Customer Reviews for Wes Stor Mini Storage
(U-Haul Neighborhood Dealer)

339 reviews

7 Elmata Ave   Pawcatuck, CT 06379

(860) 599-9736

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/31/2024: 10:00 am - 11:00 am

Services at this Location:

Contact Us

(860) 599-9736

7 Elmata Ave
Pawcatuck, CT 06379

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/31/2024: 10:00 am - 11:00 am
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Andrew Brown 
Rating:
4.0

Customer did not leave a comment.

Edward Whittemore 
Rating:
5.0

Nothing

Kathy Johnston 
Rating:
5.0

I used to be a mover and I’ve been using Wes stor for years for private jobs. This is my first time back in a while cause I had to pickup a couple couches but just as I remember Still the Best location in the area hands down by a long shot. I like the fact that I go there and it’s not just customer service very down to earth people running the place instead of the a typical corporate robot sitting at a desk trying to sell you on everything under the sun. Moving isn’t fun and the product is going to sell itself but the personality is what will keep you coming back and leave a lasting impression. At least it did on me so Wes stor will continue to be my choice for years to come guaranteed. If I could leave a better rating I would.

Mark Johnson 
Rating:
5.0

Woman working there was very nice, I didn’t catch her name but she asked how our drive was and took care of putting our keys away for us.

CONNOR WILMAR 
Rating:
3.0

Customer service at this location was great. Gentleman working was very helpful.

William Carson 
Rating:
5.0

Customer did not leave a comment.

Dylan Goins 
Rating:
5.0

very flexible staff who make concessions. I definitely recommend this location.

Dzmitry Khitryk 
Rating:
4.0

I needed to delay my pick up due to a snowstorm, and that was no problem. I arrived the next day and the trailer was out of storage and ready for hook up. The hook up went easy and the trailer towed well for 1100 miles !

Richard Rylander 
Rating:
5.0

Nothing! This is my 4th UHaul rental and Ashleigh at Wes Storage in Pawtucket CT is so caring, professional and goes above and beyond with customer satisfaction! It's always an easy-breezy transaction! Ashleigh is the sweetest and kindest person ever! THANK YOU DEAR HEART ❤️💚🧡💛 AAAAA*****

Carol Welch 
Rating:
1.0

Field where my van was kept was flooded

Matthew Chalon 
Rating:
5.0

Customer did not leave a comment.

john labriola 
Rating:
5.0

Customer did not leave a comment.

seth saltzman 
Rating:
4.0

Customer did not leave a comment.

mark wingate 
Rating:
5.0

Customer did not leave a comment.

Groffrey Dressler 
Rating:
5.0

Every time I rent a UHaul 10' truck.. everything is always PERFECT! JOANNA at UHaul in New Haven, CT is just the sweetest, kindest, most caring person ever! TOP NOTCH and oh so friendly and professional! THANK YOU JOANNA!! ❤️❤️❤️

Carol Welch 
Rating:
5.0

Easy to find

Cathy Ndungu 
Rating:
1.0

The app for the reservation didn't work, I was definitely overcharged for gas. I rented a van and used it for 28 miles and was charged over 80 bucks for the gas....the gas was never explained to me...I was given a piece of plastic and he said this is for the gas mileage...it was so disorganized and there were dogs that stood in the way of the entrance, that were the worker's dogs, before I was even able to get the van into the lot.

Haley Kratochwil 
Rating:
2.0

Jade to call uhaul 800 number to get ahold of anyone. Then the person who lives on site finally showed up and didn't know host use their computer system. They had to call uhaull 800 number themselves to get myself and another customer processed and out the door, an hour late.

JOHN JUHREN 
Rating:
5.0

Customer did not leave a comment.

Paul Cornelius 
Rating:
5.0

Excellent as always!!

Peter Morrone 
Rating:
5.0

Customer did not leave a comment.

George Joseph 
Rating:
5.0

Customer did not leave a comment.

david hebert 
Rating:
5.0

Ashley and staff is awesome!

Donta Baker 
Rating:
4.0

I don’t want to use my phone at all when dropping off a vehicle. I just want to drop the key and vehicle off and leave. And get rid of the fee for verifying the condition or whatever that is

Curtis Richmond 
Rating:
5.0

Always helpful and accommodating.

Jarred Hill 
Rating:
3.0

Easy to find and drop off after hours.

Norman Russell 
Rating:
5.0

Covenient location and a huge inventory of rolling stock. Returning vehicle was quick and easy. Nice staff as well.

Reed Erskine 
Rating:
5.0

Customer did not leave a comment.

Angelica Rodriguez Munevar 
Rating:
3.0

Returned the truck well before the due date and they forgot to check it in. On top of that, I was charged for fuel when I made sure the fuel was returned to the original amount from the start of the trip. So somebody used it and I was charged because they forgot to check in the truck.

Rachel Coons 
Rating:
5.0

Customer did not leave a comment.

Richard Varnum 
Rating:
5.0

Customer did not leave a comment.

Gene Pfeifer 
Rating:
4.0

Customer did not leave a comment.

Richard Varnum 
Rating:
5.0

Customer did not leave a comment.

Joe Hutchinson 
Rating:
5.0

Very clean and accessable, Ashley is a pleasure to work with and is always friendly and helpful.

Cameron Lynch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Brown 
Rating:
5.0

Customer did not leave a comment.

Jeremy Socha 
Rating:
5.0

The location was fine, everything needed was there. Would really help if uhaul allowed more of the online stuff to be done away from the location. I was asked to provide references (??) while I was sitting there. Took 10 minutes doing things I could've done at home while sitting there at 6am with a friend who gave me a ride.

Samuel Ashley 
Rating:
5.0

Thebox ttruck I rented this last weekend sounded like it was going to drop the transmission. Passenger side mirror had a star pattern crack. I rented a van a month before and loved it. Definitely renting from here again, but requesting a van or updated truck. Very friendly staff, adorable bulldogs.

Audrey Terranova 
Rating:
5.0

Customer did not leave a comment.

THOMAS Mitchell 
Rating:
5.0

This drop off location was also an easy & pleasant experience. Friendly gentleman & his dog. Very helpful.

Troy Biery 
Rating:
5.0

Customer did not leave a comment.

Sean Welch 
Rating:
5.0

Customer did not leave a comment.

Ron Rendeiro 
Rating:
1.0

I returned the equipment on a Sunday - called first said they are open - dropped trailer off never got a receipt - said they would email it never got one - I get emails like the trailer wasn't returned - went back to drop off location and was told they were closed when I returned it - lady had a bad attitude no greeting just lip - when we dropped it off she was playing her keyboard and was tow busy to deal with customers - she may not work for Uhaul but she did a poor job representing them

Michael Bigica 
Rating:
4.0

Customer did not leave a comment.

James Mitchell 
Rating:
2.0

Ashley was unavailable and not responsive. There was leak during the time of my stay that’s was I addressed one unit was vacant (46) since July but I was charged for August and it has not been credited I spoke with several employees in person, emailed and called and have not recieved a response. 46 and 49 are vacant.

Marie Hunter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gene Pfeifer 
Rating:
5.0

Thanks!

Jennifer Berg 
Rating:
5.0

The wrong location was put on your BOL and the boxes were sent to the wrong place. The employees in Lebanon attempted to scan the boxes upon their arrival and it didn’t work so they JUST LEFT them. They were considered lost until Joe in New Haven and Tara in Bedford NH figured it out. I am livid with Uhaul for the cost and lack of compensation for the trouble and time it took to have the boxes delivered. Certainly will not ever use Uhaul again. For the money I spent on these your services should be much better.

Kyle Brancoforte 
Rating:
5.0

The man at this location was wonderful and accommodating with our need to drop the trailer on Sunday. So nice to have such nice customer service!

roger perry 
Rating:
5.0

Customer did not leave a comment.

Christopher Storer 
Rating:
4.0

Easy to find location and clear instructions for self - drop off.

David DAngeli 
Rating:
5.0

Thanks for accommodating our needs while our truck was having the liftgate installed and all of the delays we experienced!

Jarred Hill 
Rating:
5.0

Customer did not leave a comment.

LUIS ROMAN 
Rating:
4.0

Customer did not leave a comment.

Alexander Theologus 
Rating:
1.0

Charge customers correctly.

Zack Tedeschi 
Rating:
4.0

Customer did not leave a comment.

James Nahas 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Sapinski 
Rating:
5.0

Customer did not leave a comment.

Frances Gibbs-Kail 
Rating:
1.0

Clean up the place

Linda Christina 
Rating:
1.0

Rented a unhual trailer to hitch on the back on my car. The uhaual trailer didn’t connect with my car, uhaul had me driving to different uhaul and they all said the same thing.

David Burton 
Rating:
5.0

Customer did not leave a comment.

Ed Mckearnan 
Rating:
5.0

Again. Very helpful. Made the return process easy.

Terence Ambrose 
Rating:
5.0

The customer service at this location in Pawcatuck Ct is Outstanding!!!

Michelle O'Neill 
Rating:
3.0

Customer did not leave a comment.

Brendan Hylan 
Rating:
5.0

Customer did not leave a comment.

Stephen Kelley 
Rating:
5.0

Very friendly great customer service I will recommend to all my friends & people I know

Jamal AL 
Rating:
4.0

Friendly service, good trailer and a great price. I will definitely go back for future rental needs.

Frank Muller 
Rating:
5.0

Have no complaints. The people were friendly. The experience was quick and simple.

Audra Pezza 
Rating:
4.0

Customer did not leave a comment.

seth saltzman 
Rating:
5.0

The first time stopped over here very friendly great customer services trucks very clean I will tell all my friends we used to do Home Depot rental but I won’t be doing it any longer I like u haul service better specially this location 2 minutes from my house

Jamal AL 
Rating:
5.0

Another great experience. Ashley is the best!

STEVE BORGHESI 
Rating:
4.0

Customer did not leave a comment.

Dan Sullivan 
Rating:
5.0

Customer did not leave a comment.

Brian Ehrlich 
Rating:
5.0

The service was great and top knoch

David Waterhouse 
Rating:
5.0

Couldn't have I couldn't have asked for a better group of people to work with,westore knocks it out of the park

Brad Richards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Hoover 
Rating:
5.0

Ashley once again helped us out with a last minute rental. Great service, great location!

STEVE BORGHESI 
Rating:
5.0

Chris did a great job getting us the equipment we needed.

STEVE BORGHESI 
Rating:
5.0

Very friendly No hassle easy in easy out

Phil Pace 
Rating:
5.0

Customer did not leave a comment.

Jared Rawlinson 
Rating:
4.0

Customer did not leave a comment.

Robert McGeary 
Rating:
4.0

Truck size we rented had a problem at pickup Check engine light on. They handled it well and we received a truck in place so we had no inconvenience

Susan Dietz 
Rating:
4.0

Customer did not leave a comment.

katie barber 
Rating:
5.0

Chris, Ashley and Jim are great to work with. We won’t even consider using anyone else!

STEVE BORGHESI 
Rating:
5.0

Best Uhaul location around!

Stephanie Finlay 
Rating:
5.0

Great customer service, equipment was available, clean and well maintained. Highly recommend.

Jonathan Hardin 
Rating:
5.0

The uhaul app needs to be updated I didn't receive a code to open the lock box for the key.

ricky trujillo 
Rating:
5.0

If I could rate my experience higher than 5 I def would! The employees very helpful in getting my rental in spite of issues I had with my bank. The van was clean. Ashley, Jim, and Chris made an otherwise stressful situation for me easier. I also needed a storage unit which I got into quick and easy. Thanks you guys!!

Ixmucane' Vader 
Rating:
5.0

Customer did not leave a comment.

Ellen Walker 
Rating:
5.0

Customer did not leave a comment.

Pat Colucci 
Rating:
5.0

Nothing to improve at all! The team there, Ashley, Chris and Jim went above and beyond with customer service. All three people exceeded my expectations with their professionalism, knowledge and service. Not only were they all considerate but each person there was kind and sincere. I highly recommend this location because of the warmth and friendliness. I felt very comfortable and I knew I was is good hands. THANK YOU!!!

katherine goodridge 
Rating:
4.0

The staff was unbelievably accommodating. Jim was always welcoming and helpful. Great experience and thank you so much!

Lisa Kerman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan Ceres 
Rating:
5.0

Customer did not leave a comment.

Jim Lakey 
Rating:
5.0

Customer service was amazing. Young women was very helpful!!

John Plouffe 
Rating:
5.0

Customer did not leave a comment.

Justine maria Figueroa vidal 
Rating:
5.0

I was in and out in 5 minutes. She was so pleasant and helpful to work with!

Osman Kurtulus 
Rating:
2.0

Customer did not leave a comment.

Nikolaus Droukas 
Rating:
3.0

Customer did not leave a comment.

AnnaMarie Stewart 
Rating:
4.0

Customer did not leave a comment.

Ken Ferria 
Rating:
5.0

Manager and staff we both awesome to work with before, during, and after my need of a truck. The location is well accessible for anyone. I guarantee going forward I will be using this location for all my rental needs.

Frank Church 
Rating:
4.0

We received conflicting information up front, but due to extra administrative care it all worked out.

Emery Young 
Rating:
5.0

Customer did not leave a comment.

Tony Froncillo 
Rating:
5.0

professional and friendly

Loretta Aitken  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Knight  |  Overall Experience 
Rating:
5.0

My experience here, was great! I would recommend them to anyone who needs storage.

Lisa O'Meara  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Alter  |  Overall Experience 
Rating:
5.0

Love the staff here, they were so kind throughout our entire experience. Our unit was right next to the shop and I felt it was very secure the whole time.

Abby Motycka  |  Overall Experience 
Rating:
5.0

Ashley is a delightful business woman. Very helpful and accommodating. I highly recommend WesStor.

JEAL BRECKENRIDGE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jo cavalier  |  Overall Experience 
Rating:
5.0

Staff at West Stor are very helpful The driveways are a little rough, but the spaces are clean and well maintained. Good value. Convenient location near the Highway.

John Burkhardt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHASE LAROSA  |  Overall Experience 
Rating:
5.0

The staff here is absolutely amazing!! They went out of their way to help and accommodate my needs. I highly recommend Wes Stor to anyone in need of storage!!! I am very thankful I chose them.

Sean Heald  |  Reservation 
Rating:
5.0

The employee was super welcoming and accommodating, even though we arrived just before closing time. He was helpful and helped us find the right size unit we needed.

Danica Warns  |  Reservation 
Rating:
3.0

Storage unit needed to be swept as the base was covered in dirt. Employees were very nice and helpful.

Alexander Finestone  |  Reservation 
Rating:
1.0

I actually moved out in April in notified them this is a horrid place and I wouldn't recommend it to house dirt

BRENDA DEGRAY  |  Overall Experience 
Rating:
1.0

No one was on sight even after phone call day prior to check on office hours . Appearance was not clean not safe

Privacy Request  |  First Impressions 
Rating:
4.0

People were very nice and helpful. Good prices.

Privacy Request  |  First Impressions 
Rating:
3.0

Horrible. Never answered phone when I called multiple times on the day I was scheduled to rent. I showed up at 445pm.... Office was locked up and no one there, but gate was wide open for anyone to com

Privacy Request  |  First Impressions 
Rating:
4.0

Facilities are dated. Look past this. Can`t find better rate! I know that the owners haven`t changed rates in decades. Be friendly and these people will go above and beyond for you.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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