Customer Reviews for Wes Stor Mini Storage
(U-Haul Neighborhood Dealer)

356 reviews

7 Elmata Ave   Pawcatuck, CT 06379

(860) 599-9736

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(860) 599-9736

7 Elmata Ave
Pawcatuck, CT 06379

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: 10 am–2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Perfect for my need!

Annette B 
Rating:
5.0

Customer did not leave a comment.

Ray C 
Rating:
5.0

Customer did not leave a comment.

Paul J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BECK S 
Rating:
5.0

Customer did not leave a comment.

Mark K 
Rating:
4.0

Ashley and the others were great— helpful, friendly, professional and available. These are good units at great prices that don’t keep rising. much better value than the big guys!

Norm C  |  Overall Experience 
Rating:
5.0

Excellent service

MIKE C 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn B 
Rating:
4.0

Customer did not leave a comment.

Alyssa B 
Rating:
5.0

Customer did not leave a comment.

Normand C 
Rating:
5.0

Efficient and knowledgeable representatives. Hooked up trailer, inspected and ready to go in a matter of minutes.

Dean a 
Rating:
5.0

Customer did not leave a comment.

Peter P 
Rating:
4.0

Customer did not leave a comment.

FRANK S 
Rating:
5.0

Customer did not leave a comment.

Stephen C 
Rating:
5.0

I really appreciated that the attendant took the time to switch me to a bigger truck when it turned out that I needed one and wasn’t annoyed.

Sahara B 
Rating:
5.0

Very helpful! I forgot my prescription sunglasses in the truck, they went out of their way to search for them and I was able to pick them up the next day! Thank you so much!!

Traci F 
Rating:
5.0

Customer did not leave a comment.

Arthur F 
Rating:
5.0

Customer did not leave a comment.

Andrew B 
Rating:
4.0

Customer did not leave a comment.

Edward W 
Rating:
5.0

Nothing

Kathy J 
Rating:
5.0

I used to be a mover and I’ve been using Wes stor for years for private jobs. This is my first time back in a while cause I had to pickup a couple couches but just as I remember Still the Best location in the area hands down by a long shot. I like the fact that I go there and it’s not just customer service very down to earth people running the place instead of the a typical corporate robot sitting at a desk trying to sell you on everything under the sun. Moving isn’t fun and the product is going to sell itself but the personality is what will keep you coming back and leave a lasting impression. At least it did on me so Wes stor will continue to be my choice for years to come guaranteed. If I could leave a better rating I would.

Mark J 
Rating:
5.0

Woman working there was very nice, I didn’t catch her name but she asked how our drive was and took care of putting our keys away for us.

CONNOR W 
Rating:
3.0

Customer service at this location was great. Gentleman working was very helpful.

William C 
Rating:
5.0

Customer did not leave a comment.

Dylan G 
Rating:
5.0

very flexible staff who make concessions. I definitely recommend this location.

Dzmitry K 
Rating:
4.0

I needed to delay my pick up due to a snowstorm, and that was no problem. I arrived the next day and the trailer was out of storage and ready for hook up. The hook up went easy and the trailer towed well for 1100 miles !

Richard R 
Rating:
5.0

Nothing! This is my 4th UHaul rental and Ashleigh at Wes Storage in Pawtucket CT is so caring, professional and goes above and beyond with customer satisfaction! It's always an easy-breezy transaction! Ashleigh is the sweetest and kindest person ever! THANK YOU DEAR HEART ❤️💚🧡💛 AAAAA*****

Carol W 
Rating:
1.0

Field where my van was kept was flooded

Matthew C 
Rating:
5.0

Customer did not leave a comment.

john l 
Rating:
5.0

Customer did not leave a comment.

seth s 
Rating:
4.0

Customer did not leave a comment.

mark w 
Rating:
5.0

Customer did not leave a comment.

Groffrey D 
Rating:
5.0

Every time I rent a UHaul 10' truck.. everything is always PERFECT! JOANNA at UHaul in New Haven, CT is just the sweetest, kindest, most caring person ever! TOP NOTCH and oh so friendly and professional! THANK YOU JOANNA!! ❤️❤️❤️

Carol W 
Rating:
5.0

Easy to find

Cathy N 
Rating:
1.0

The app for the reservation didn't work, I was definitely overcharged for gas. I rented a van and used it for 28 miles and was charged over 80 bucks for the gas....the gas was never explained to me...I was given a piece of plastic and he said this is for the gas mileage...it was so disorganized and there were dogs that stood in the way of the entrance, that were the worker's dogs, before I was even able to get the van into the lot.

Haley K 
Rating:
2.0

Jade to call uhaul 800 number to get ahold of anyone. Then the person who lives on site finally showed up and didn't know host use their computer system. They had to call uhaull 800 number themselves to get myself and another customer processed and out the door, an hour late.

JOHN J 
Rating:
5.0

Customer did not leave a comment.

Paul C 
Rating:
5.0

Excellent as always!!

Peter M 
Rating:
5.0

Customer did not leave a comment.

George J 
Rating:
5.0

Customer did not leave a comment.

david h 
Rating:
5.0

Ashley and staff is awesome!

Donta B 
Rating:
4.0

I don’t want to use my phone at all when dropping off a vehicle. I just want to drop the key and vehicle off and leave. And get rid of the fee for verifying the condition or whatever that is

Curtis R 
Rating:
5.0

Always helpful and accommodating.

Jarred H 
Rating:
3.0

Easy to find and drop off after hours.

Norman R 
Rating:
5.0

Covenient location and a huge inventory of rolling stock. Returning vehicle was quick and easy. Nice staff as well.

Reed E 
Rating:
5.0

Customer did not leave a comment.

Angelica R 
Rating:
3.0

Returned the truck well before the due date and they forgot to check it in. On top of that, I was charged for fuel when I made sure the fuel was returned to the original amount from the start of the trip. So somebody used it and I was charged because they forgot to check in the truck.

Rachel C 
Rating:
5.0

Customer did not leave a comment.

Richard V 
Rating:
5.0

Customer did not leave a comment.

Gene P 
Rating:
4.0

Customer did not leave a comment.

Richard V 
Rating:
5.0

Customer did not leave a comment.

Joe H 
Rating:
5.0

Very clean and accessable, Ashley is a pleasure to work with and is always friendly and helpful.

Cameron L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim B 
Rating:
5.0

Customer did not leave a comment.

Jeremy S 
Rating:
5.0

The location was fine, everything needed was there. Would really help if uhaul allowed more of the online stuff to be done away from the location. I was asked to provide references (??) while I was sitting there. Took 10 minutes doing things I could've done at home while sitting there at 6am with a friend who gave me a ride.

Samuel A 
Rating:
5.0

Thebox ttruck I rented this last weekend sounded like it was going to drop the transmission. Passenger side mirror had a star pattern crack. I rented a van a month before and loved it. Definitely renting from here again, but requesting a van or updated truck. Very friendly staff, adorable bulldogs.

Audrey T 
Rating:
5.0

Customer did not leave a comment.

THOMAS M 
Rating:
5.0

This drop off location was also an easy & pleasant experience. Friendly gentleman & his dog. Very helpful.

Troy B 
Rating:
5.0

Customer did not leave a comment.

Sean W 
Rating:
5.0

Customer did not leave a comment.

Ron R 
Rating:
1.0

I returned the equipment on a Sunday - called first said they are open - dropped trailer off never got a receipt - said they would email it never got one - I get emails like the trailer wasn't returned - went back to drop off location and was told they were closed when I returned it - lady had a bad attitude no greeting just lip - when we dropped it off she was playing her keyboard and was tow busy to deal with customers - she may not work for Uhaul but she did a poor job representing them

Michael B 
Rating:
4.0

Customer did not leave a comment.

James M 
Rating:
2.0

Ashley was unavailable and not responsive. There was leak during the time of my stay that’s was I addressed one unit was vacant (46) since July but I was charged for August and it has not been credited I spoke with several employees in person, emailed and called and have not recieved a response. 46 and 49 are vacant.

Marie H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gene P 
Rating:
5.0

Thanks!

Jennifer B 
Rating:
5.0

The wrong location was put on your BOL and the boxes were sent to the wrong place. The employees in Lebanon attempted to scan the boxes upon their arrival and it didn’t work so they JUST LEFT them. They were considered lost until Joe in New Haven and Tara in Bedford NH figured it out. I am livid with Uhaul for the cost and lack of compensation for the trouble and time it took to have the boxes delivered. Certainly will not ever use Uhaul again. For the money I spent on these your services should be much better.

Kyle B 
Rating:
5.0

The man at this location was wonderful and accommodating with our need to drop the trailer on Sunday. So nice to have such nice customer service!

roger p 
Rating:
5.0

Customer did not leave a comment.

Christopher S 
Rating:
4.0

Easy to find location and clear instructions for self - drop off.

David D 
Rating:
5.0

Thanks for accommodating our needs while our truck was having the liftgate installed and all of the delays we experienced!

Jarred H 
Rating:
5.0

Customer did not leave a comment.

LUIS R 
Rating:
4.0

Customer did not leave a comment.

Alexander T 
Rating:
1.0

Charge customers correctly.

Zack T 
Rating:
4.0

Customer did not leave a comment.

James N 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S 
Rating:
5.0

Customer did not leave a comment.

Frances G 
Rating:
1.0

Clean up the place

Linda C 
Rating:
1.0

Rented a unhual trailer to hitch on the back on my car. The uhaual trailer didn’t connect with my car, uhaul had me driving to different uhaul and they all said the same thing.

David B 
Rating:
5.0

Customer did not leave a comment.

Ed M 
Rating:
5.0

Again. Very helpful. Made the return process easy.

Terence A 
Rating:
5.0

The customer service at this location in Pawcatuck Ct is Outstanding!!!

Michelle O 
Rating:
3.0

Customer did not leave a comment.

Brendan H 
Rating:
5.0

Customer did not leave a comment.

Stephen K 
Rating:
5.0

Very friendly great customer service I will recommend to all my friends & people I know

Jamal A 
Rating:
4.0

Friendly service, good trailer and a great price. I will definitely go back for future rental needs.

Frank M 
Rating:
5.0

Have no complaints. The people were friendly. The experience was quick and simple.

Audra P 
Rating:
4.0

Customer did not leave a comment.

seth s 
Rating:
5.0

The first time stopped over here very friendly great customer services trucks very clean I will tell all my friends we used to do Home Depot rental but I won’t be doing it any longer I like u haul service better specially this location 2 minutes from my house

Jamal A 
Rating:
5.0

Another great experience. Ashley is the best!

STEVE B 
Rating:
4.0

Customer did not leave a comment.

Dan S 
Rating:
5.0

Customer did not leave a comment.

Brian E 
Rating:
5.0

The service was great and top knoch

David W 
Rating:
5.0

Couldn't have I couldn't have asked for a better group of people to work with,westore knocks it out of the park

Brad R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle H 
Rating:
5.0

Ashley once again helped us out with a last minute rental. Great service, great location!

STEVE B 
Rating:
5.0

Chris did a great job getting us the equipment we needed.

STEVE B 
Rating:
5.0

Very friendly No hassle easy in easy out

Phil P 
Rating:
5.0

Customer did not leave a comment.

Jared R 
Rating:
4.0

Customer did not leave a comment.

Robert M 
Rating:
4.0

Truck size we rented had a problem at pickup Check engine light on. They handled it well and we received a truck in place so we had no inconvenience

Susan D 
Rating:
4.0

Customer did not leave a comment.

katie b 
Rating:
5.0

Chris, Ashley and Jim are great to work with. We won’t even consider using anyone else!

STEVE B 
Rating:
5.0

Best Uhaul location around!

Stephanie F 
Rating:
5.0

Great customer service, equipment was available, clean and well maintained. Highly recommend.

Jonathan H 
Rating:
5.0

The uhaul app needs to be updated I didn't receive a code to open the lock box for the key.

ricky t 
Rating:
4.0

The staff was unbelievably accommodating. Jim was always welcoming and helpful. Great experience and thank you so much!

Lisa K  |  Overall Experience 
Rating:
5.0

professional and friendly

Loretta A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary K  |  Overall Experience 
Rating:
5.0

My experience here, was great! I would recommend them to anyone who needs storage.

Lisa O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter A  |  Overall Experience 
Rating:
5.0

Love the staff here, they were so kind throughout our entire experience. Our unit was right next to the shop and I felt it was very secure the whole time.

Abby M  |  Overall Experience 
Rating:
5.0

Ashley is a delightful business woman. Very helpful and accommodating. I highly recommend WesStor.

JEAL B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jo c  |  Overall Experience 
Rating:
5.0

Staff at West Stor are very helpful The driveways are a little rough, but the spaces are clean and well maintained. Good value. Convenient location near the Highway.

John B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHASE L  |  Overall Experience 
Rating:
5.0

The staff here is absolutely amazing!! They went out of their way to help and accommodate my needs. I highly recommend Wes Stor to anyone in need of storage!!! I am very thankful I chose them.

Sean H  |  Reservation 
Rating:
5.0

The employee was super welcoming and accommodating, even though we arrived just before closing time. He was helpful and helped us find the right size unit we needed.

Danica W  |  Reservation 
Rating:
3.0

Storage unit needed to be swept as the base was covered in dirt. Employees were very nice and helpful.

Alexander F  |  Reservation 
Rating:
1.0

I actually moved out in April in notified them this is a horrid place and I wouldn't recommend it to house dirt

BRENDA D  |  Overall Experience 
Rating:
1.0

No one was on sight even after phone call day prior to check on office hours . Appearance was not clean not safe

Privacy R  |  First Impressions 
Rating:
4.0

People were very nice and helpful. Good prices.

Privacy R  |  First Impressions 
Rating:
3.0

Horrible. Never answered phone when I called multiple times on the day I was scheduled to rent. I showed up at 445pm.... Office was locked up and no one there, but gate was wide open for anyone to com

Privacy R  |  First Impressions 
Rating:
4.0

Facilities are dated. Look past this. Can`t find better rate! I know that the owners haven`t changed rates in decades. Be friendly and these people will go above and beyond for you.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

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