Customer Reviews for Wee Willys
(U-Haul Neighborhood Dealer)

151 reviews

1190 SE Jesse Jewell Pkwy   Gainesville, GA 30501

(770) 531-5142

Location Hours

  • Mon-Thur: 8 am - 7 pm
  • Fri: 8 am - 8 pm
  • Sat: 8 am - 7 pm
  • Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(770) 531-5142

1190 SE Jesse Jewell Pkwy
Gainesville, GA 30501

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 7 pm
  • Fri: 8 am - 8 pm
  • Sat: 8 am - 7 pm
  • Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

After I returned the truck I never received my final contract?

Duane M. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
1.0

The address of 1190 SE Jesse Jewell Pkwy is the incorrect address to return the truck. You should update the address to the correct location. Only way I found it was thanks to the Store owner at this address who told me "this happens all the time". By far, my worst experience EVER with your company.

Sharon L. 
Rating:
2.0

Customer did not leave a comment.

Debbie M. 
Rating:
4.0

Set up a "How to rent a U-Haul ttuck, step by step" on the front of your website, so new customers arent flykng blind when the start tbe process.

Eldon L. 
Rating:
1.0

The location is disorganized, confusing and a mess.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Customer did not leave a comment.

Jessie W. 
Rating:
4.0

Customer did not leave a comment.

Alexis A. 
Rating:
5.0

Customer did not leave a comment.

DAFFNEY B. 
Rating:
1.0

U-Haul had a perfect record, every thing I asked of U-Haul was not done. If you refuse to listen to the customer, you won't have any.

Fred V. 
Rating:
5.0

The back of the moving van looked like a trash can

Scottie M. 
Rating:
5.0

Customer did not leave a comment.

SALVATORE A. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY O. 
Rating:
5.0

Guy was very nice and accommodating. location easy to find.

PATRICE M. 
Rating:
4.0

nice

TAMMIE S. 
Rating:
5.0

I ordered 12 blankets and blankets were not available.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

EVARISTO H. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRA G. 
Rating:
3.0

Customer did not leave a comment.

charles M. 
Rating:
3.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
2.0

Cleanliness..

steve M. 
Rating:
1.0

I returned my U-haul to this location. I COMPLETELY FILLED UP THE TRUCK. My receipt from U-haul shows a charge for fuel. I asked the girl at the counter if we need to review the truck together. She said no just give me the key and it is all good. I told her that I just filled it up. This fuel fill up was also completed at this location. I should have taken a picture ot the fuel amount but I regret that I did not.

Nanci M. 
Rating:
1.0

Provide all supplies that customer paid for

Noble W. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
3.0

The is dirty and smell bad

OTTOE R. 
Rating:
5.0

Customer did not leave a comment.

Jesus M. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
1.0

Nobody was even THERE and it was barred up and disgusting. Looked like a crackhouse. Even the roaches avoided this place

Preston P. 
Rating:
2.0

Keep track of your equipment. If you don't have it to rent it should not be available for rent on the website.

GAWAIN B. 
Rating:
4.0

This actually went better then I thought. It was quick and professional The young Man that checked me in the day of the rental was also the man that checked me back in the next morning. He explained everything and got me in and out in no time. Truck over all was nice did the job I rented it for. I would rent from them again when needed. Please thank that young man for making this rental go so smoothly.

Donald S. 
Rating:
2.0

Customer did not leave a comment.

Alana B. 
Rating:
1.0

The rep was very rude when picking up and returning the truck. When I ask him for his name he refused to give it. He was a short bald white man.

Heather C. 
Rating:
3.0

Customer did not leave a comment.

ROY T. 
Rating:
4.0

Make sure truck are clean. covid 19 conscious

Diane D. 
Rating:
4.0

Customer did not leave a comment.

Julius H. 
Rating:
5.0

Customer did not leave a comment.

Kris N. 
Rating:
1.0

The station was filthy. They didn't have any ice. No receipt paper in the gas pumps. It was one of the most poorly run stations I've ever been in.

Tommy W. 
Rating:
3.0

Clean but not well maintained, I rented a box truck because I needed to move appliances and the truck I rented didn't have a loading ramp and so I had to leave half of the stuff I went to pick up. Really disappointed.

Elizabeth L. 
Rating:
3.0

Customer did not leave a comment.

Dellie H. 
Rating:
2.0

From the moment I arrived I became alarmed. I handed the clerk my DL & Debit Card. He stated that my card was declined for the deposit I told him to use the card I handed him, I do not use the same card I reserve anything with , even when booking hotels. He stated that they do not take debit cards, because the customers come to them to complain about the service, but it is U Haul that they need to take any issues to not them. Little did I know I was being set up for the end game, that apparently after reading 90 reviews this is a common practice for this location, so they can upcharge the customer. I was charged for a number of miles that is impossible to do locally in Metro Atlanta, unless you drive in circles They charged me for gas. However, I have a receipt for the gas I put in at the Quiktrip right up the street from them. They gave me a dirty vehicle then charged me for cleaning. I intend to file a complaint against this location & U Haul I am a Paralegal and this will be my pleasure to litigate.

Harrell C. 
Rating:
1.0

They tried to up charge me. They didn't have the equipment I ordered. I had to call U-Haul and get my reservation switched to mobile pickup just to avoid dealing with them.

Ashton H. 
Rating:
5.0

The agent that booked our services initially was good, however, when we called back to confirm our booking, that second agent did not complete everything properly. We were first of all given a truck for a studio apartment and not a one bedroom apartment as they were told, so we had to rent a dolly. Upon arrival at our destination, after driving over twelve hours, only to find out that she did not book our complimentary storage unit either! They had us driving all over Fort Lauderdale to find an available storage, and when we finally did get one...We were given a unit for a studio and had to source other places to store the rest of our stuff. Then they had the nerve to charge us extra for going over the mileage, and when we complained about our experience was told it would be reported and someone would call us within 72 hours! WELL.... THAT REPORT WAS DONE 12.31.2020! TODAY IS 01.08.2021! WE ARE NOT HAPPY WITH U-HAUL!

Lorrine D. 
Rating:
5.0

Easy process to book truck, pick up truck & return truck. I will be using this same location & process again when I have to move in May:-)

Dianne A. 
Rating:
3.0

Customer did not leave a comment.

Trever D. 
Rating:
3.0

I rented a small 10ft truck for my business as it was an emergency. I am thankful for the convenience and the quickness of getting a truck. However I was quoted a price of $19 a day for three days and my final bill ends up being $210. I probably put about 70 miles on the truck and I filled the gas tank. I am disappointed on how you are told a price and then you get the real bill. Not good business....I will not be using u-haul or recommending it to business colleagues in the future.

shane S. 
Rating:
5.0

The guys at Valero, where I rented my Uhaul, were very friendly, very helpful, and answered all my questions. I will recommend this place to anyone needing to rent a Uhaul.

Jay D. 
Rating:
5.0

Customer did not leave a comment.

cody M. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH B. 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
1.0

Customer did not leave a comment.

Wayne P. 
Rating:
4.0

Customer did not leave a comment.

DRUECILLA W. 
Rating:
5.0

Thank you for making everything really easy and contact free. :)

Matthew B. 
Rating:
4.0

Customer did not leave a comment.

Katherine C. 
Rating:
3.0

It was quick and easy and able to get gas there as well.

Regina B. 
Rating:
3.0

My biggest issues with this rental and my previous one had to do with submitting info online prior to picking up. The online process failed each time and the pick-up location didn't have all of the details needed for the rental.

Cindy H. 
Rating:
1.0

Terrible customer service I told him I did not Want the insurance and was charged for it anyways and they are still trying to charge me for another $19 after I returned it already paying $80 and I only had the truck for two hours I will never use U-Haul again. And will refuse to pay the $19 they are still trying to charge me I have used U-Haul in the past this experience was terrible for such a short time of usage

James B. 
Rating:
5.0

The truck i rented the windshield leaked when it rained did inform store mgr

Stacie C. 
Rating:
3.0

Customer did not leave a comment.

Mercedes B. 
Rating:
3.0

Customer did not leave a comment.

Sean W. 
Rating:
1.0

Didn't have the equipment needed upon arrival, no fault to location . Person was very nice and informative about another location to get what we needed ...

Anita J. 
Rating:
4.0

Customer did not leave a comment.

Rodney Q. 
Rating:
3.0

I requested an appliance hand truck and they did not have one. Also the address given for the location was wrong. Come to find out there are 2 Valero gas stations with the exact same address but miles apart.

Jennifer M. 
Rating:
4.0

Customer did not leave a comment.

Dawn S. 
Rating:
3.0

Customer did not leave a comment.

Julio C. 
Rating:
3.0

Customer did not leave a comment.

Ryan N. 
Rating:
2.0

Have better customer service! Nightly staff was awesome, day staff was very rude

shilo D. 
Rating:
3.0

Customer did not leave a comment.

Julie B. 
Rating:
2.0

Just not a convenient location

Rachel T. 
Rating:
3.0

How long it took me with employee

Sarettalara L. 
Rating:
3.0

Customer did not leave a comment.

Jeffery M. 
Rating:
5.0

The online reservation and getting the key without a person was a little difficult but luckily I got the U Haul during business hours and they were open on Sunday. Other than that, the process was easy.

Bethany B. 
Rating:
4.0

UHAL CHANGED MY LOCATION 3+ TIMES BEFORE I WAS ABLE TO PICK UP MY TRUCK WHICH WAS A HUGE PAIN, BUT THE MAN THERE WAS VERY EASY TO WORK WITH.

Geneva G. 
Rating:
3.0

Customer did not leave a comment.

George L. 
Rating:
2.0

Front desk rep was nice, but did not know how to issue a rental. She called someone, who issued the rental remotely. I rented the equipment around 12:30, and did not receive the pre-rental paperwork and equipment verification until 3:30.

EUGENE M. 
Rating:
4.0

I had a very negative experience, not with the location, but with the picking up and dropping off process online. When I picked up this truck, I indicated that the fuel was wrong and submitted a photo. I actually put in MORE gas than was in it when picked up and was charged $66 for fuel. The location couldn't do anything and said I had to call uhaul. I have called THREE times and I just get hung up on. Will never use UHaul again.

Alexandra N. 
Rating:
5.0

The staff at Valero was very helpful. I originally was using Penske. When I arrived at the Penske truck pickup, I was "upgraded" to a truck any bigger than my needs for "no charge ". For some this would have been acceptable, for me it was not. I did not have much too move and didn't want to bother with a bigger truck. In my desperation. I called U-Haul. I was nervous about doing my reservation online. The staff at Velero were very understanding and encouraged me to try it. It was a piece of cake!! When I arrived the truck I needed was there and ready to go. I was even able to return the truck sooner than scheduled. There was additional assistance needed the next day as my returned vehicle wasn't registering. The staff at Valero gladly corrected the error. Excellent experience!!

Alexandra T. 
Rating:
4.0

Customer did not leave a comment.

Harry M L. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
3.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
3.0

Did not check equipment or provide assistance unhitching.

Kenneth S. 
Rating:
3.0

I had a horrible experience with the return process because the drop off location wasn't properly listed. The rep was very nice, but the process was screwed up and it took 45 minutes and a lot of frustration.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
1.0

Clean trucks...and cashier needs to let customer know BEFORE running debit charges what total is just in case customer has different amount like I did....cashier ran my card for 33.17 more than what the charge was...took just about all in my bank account.

David H. 
Rating:
4.0

Easy to reserve on line but the lady working the counter had no clue. Once the manager came it went quickly. The other problem was that whoever rented it before us left a mess. Blankets were everywhere and a mess on the floor including broken glass

Warren B. 
Rating:
3.0

Customer did not leave a comment.

Timothy W. 
Rating:
1.0

I filled that truck exactly as it was when I received it and uhaul still charged me for more fuel. Poor service.

Larry F. 
Rating:
5.0

Customer did not leave a comment.

Necolia P. 
Rating:
5.0

Customer did not leave a comment.

Shadondria H. 
Rating:
5.0

Easy and fast to rent.

Debbie S. 
Rating:
3.0

Customer did not leave a comment.

selena C. 
Rating:
3.0

Was not a good experience overall. Two hours before pickup they changed pickup location. Then u-hauls server was having problem and would not except my debit card. Found out their next customer had same issue. Not what I expected from U Haul

Freddie S. 
Rating:
5.0

That was my second pickup location. The place i was originally suppose to pick up was closed. I was told this may have happened several times before. That was Wsshington street

Mike S. 
Rating:
2.0

I reserved a truck, an appliance dolly & 10 blankets. This location rents only trucks and never has the other items. I had to drive to another town the next day to get them, thereby putting my schedule back a whole day.

Anne M. 
Rating:
5.0

Customer did not leave a comment.

DONNIE C. 
Rating:
4.0

Customer did not leave a comment.

Christipher T. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
No reviews have been submitted for this location.

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