Customer Reviews for Weber Company And Storage
(U-Haul Neighborhood Dealer)

974 reviews

8140 Mayfield Rd   Chesterland, OH 44026
(1 mile West of Route 306)

(440) 729-2173

Office Hours

  • Mon-Thur: 8:30 am–4:30 pm
  • Fri: 8:30 am–4 pm
  • Sat: 8:30 am–11:30 am
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 4/13/2024: Closed

Services at this Location:

Contact Us

(440) 729-2173

8140 Mayfield Rd
Chesterland, OH 44026
(1 mile West of Route 306)

Services at this Location:

Office Hours

  • Mon-Thur: 8:30 am–4:30 pm
  • Fri: 8:30 am–4 pm
  • Sat: 8:30 am–11:30 am
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 4/13/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The truck was not checked in properly - i have been charged for 99 miles when i only went 45 and for 4 gallons of gas when i put 5 gallons in before i turned it in. I have no picture of the dashboard so no way to prove it other than my word.

Pamela Schwarz 
Rating:
5.0

Customer did not leave a comment.

Jeff Baker 
Rating:
5.0

The service agent at the pickup location was extremely helpful!

William Skidmore 
Rating:
5.0

Great van and nice people.

Charlotte Harris 
Rating:
5.0

Customer did not leave a comment.

James OConnor 
Rating:
5.0

Customer did not leave a comment.

Zachary Steinberger 
Rating:
3.0

Tires were bald on the truck and it was very unsafe to drive. Absolutely ridiculous they rented it out that way. We also had reserved extras and didn’t give us a thing. It was a mess in my opinion.

Christopher Gravink 
Rating:
5.0

The staff was very friendly and their prices are extremely fair. I will definitely come back.

Joseph Kaser 
Rating:
5.0

Customer did not leave a comment.

EVA HANSEN 
Rating:
5.0

Extended Open hours would be appreciated or the ability to pickup unit on weekend for Monday usage without Saturday/Sunday charge.

ROBERT MARANO 
Rating:
5.0

Customer did not leave a comment.

Kat Torok 
Rating:
3.0

Have someone there to help with the trailer if needed.

Mandy Bartolovich 
Rating:
5.0

The staff was friendly , helpful, and courteous. I would do business with them again.

DANIEL CICORA 
Rating:
5.0

Customer did not leave a comment.

Amanda Graeter 
Rating:
5.0

Unfortunately the app wasn’t easy to use regarding 24/7 pickup. We didn’t realize that we each needed a phone for verification so we had to give an alternate number who happened to live across country, wasn’t expecting a call at 4am. Needless to say, we had to drive back to the house to retrieve another phone.

Richard Tolman 
Rating:
5.0

Great service overall, we'll definitely rent again when the need arises!

Patti Peko 
Rating:
3.0

Van was muddy inside and the window was left open on the passenger side, which it had rained and was presently raining when picked up.

gene fritzsche 
Rating:
5.0

Customer did not leave a comment.

Kathryn Blaszak 
Rating:
5.0

Customer did not leave a comment.

Bret Martell 
Rating:
5.0

Nice people...smooth transaction.

Charlotte Harris 
Rating:
5.0

Customer did not leave a comment.

Michael Previte 
Rating:
5.0

Customer did not leave a comment.

Kostyantyn Kolomiyets 
Rating:
1.0

Sent the wrong U-haul photo waited a hour until u-haul was finally found. Very unprofessional. The least y’all can do is send the correct photo to your customer. Customer Service line was great tho

Wynter Holsey 
Rating:
5.0

Air pressure incorrect and tire severely out of balance. Weber was great - no fault on their part.

Michael Cuiksa 
Rating:
5.0

People were very pleasant and organized. Also, the movers from World Wide Movers were really great

Charlotte Harris 
Rating:
5.0

Customer did not leave a comment.

Jerry Ning 
Rating:
4.0

The owners were really nice. Excellent customer service.

Zubair Ahmad 
Rating:
5.0

Customer did not leave a comment.

William Dunn 
Rating:
3.0

Customer did not leave a comment.

Emily Gicewicz 
Rating:
5.0

Customer did not leave a comment.

BARBRA PRINKEY 
Rating:
5.0

Such a pleasant experience! It was a seamless process! Everything went so smooth!

Gina Rotsky 
Rating:
5.0

The folks at Weber company & storage were wonderful. Very pleasant experience.

Mitchell Pike 
Rating:
5.0

Great people, best experience I’ve had with uhaul. I rent trailer 4-5 times a year with you but will always be going to this location from now on.

DANIEL SPRENGER 
Rating:
5.0

Great customer service!

Priscilla Richardson 
Rating:
4.0

We did not receive the blankets as ordered. The mobile pick up and return were cumbersome.

Michael Grabowski 
Rating:
5.0

Truck was ready for the reservation. It was in excellent condition and spotlessly clean. Staff person was friendly and helpful as she explained everything clearly and efficiently. Will definitely use this location when the need arises in the future.

John Yost 
Rating:
5.0

Customer did not leave a comment.

Roger Blackstone 
Rating:
4.0

The app return process was very slow to upload photos. Otherwise it worked fine.

Kurt Ohlrich 
Rating:
5.0

The family at Weber Company are always a pleasure to rent fro, and I will use them in the future.

Mark Bayzath 
Rating:
5.0

Dropped off on a Sunday snd called the 833 phone number and the person walked through the verification of truck easily

Lois Sumegi 
Rating:
4.0

Customer did not leave a comment.

William Whitely 
Rating:
4.0

I didn’t like that I was charged for 2 days

David Wolfley 
Rating:
4.0

Customer did not leave a comment.

ED RACICH 
Rating:
5.0

Best U-Haul pick up and drop off experience ever-( I’ve used u haul numerous times and this is the best location I’ve ever dealt with…)

JEFFREY BARROW 
Rating:
5.0

Customer did not leave a comment.

Erin Fenoff 
Rating:
5.0

Customer did not leave a comment.

DANIEL MURPHY 
Rating:
5.0

I will definitely be using this location from now on. They were very friendly and the equipment was perfect. Thank you.

Andrew Shupp 
Rating:
5.0

Very friendly, good customer service and easy return of equipment. Would highly recommend them to anyone.

KENT ROZEL 
Rating:
3.0

The vehicle was clean enough-but the cab was in need of being wiped down and vaccumed. The real problem I had is that I requested and was charged for furniture pads, but they were not provided. I am requesting the charge for this be reversed.

chad Simpson 
Rating:
5.0

Very pleasant to work with. Even with loss of power at their location was able to attain the rental, will definitely use again if needed.

robert duncan 
Rating:
5.0

Customer did not leave a comment.

RUDOLPH TOMSICH 
Rating:
5.0

Customer did not leave a comment.

Christopher Dobeck 
Rating:
4.0

Front window needed to be cleaned inside. The button for the rear dome lights didn’t work

JOSEPH ROGAL 
Rating:
5.0

Customer did not leave a comment.

Steve Baldini 
Rating:
5.0

Customer did not leave a comment.

David Trask 
Rating:
5.0

This location was great! I parked the truck and went to the door. The lady who answered just had me give her the key and she said she would take care of the rest.

JOHN REITER 
Rating:
5.0

Customer did not leave a comment.

Harry Hawkes 
Rating:
2.0

The customer service experience of this location was sub par. Signage was not clear/legible and the receptionist was not very friendly.

John Sevastos 
Rating:
5.0

Easy scheduling, picking up and dropping off. Reasonably priced for a short move.

John Bobango 
Rating:
5.0

I have used this location several times in the last year

Robert KENNELEY 
Rating:
5.0

Customer did not leave a comment.

Edward Downey 
Rating:
5.0

It is always a pleasure to deal with the great staff here at Weber Company

Henry Bailey 
Rating:
5.0

Customer did not leave a comment.

Nicholas Pinto 
Rating:
5.0

Customer did not leave a comment.

James Lape 
Rating:
5.0

Customer did not leave a comment.

Eileen Koach 
Rating:
5.0

Check the latches that close the back door of the larger trucks for ease of opening. Sometimes they stick and it's hard to open.

Madeleine Dautartas 
Rating:
5.0

Owner went out of his way to get me the truck I needed. Excellent service.

Chesane Meakin 
Rating:
5.0

Customer did not leave a comment.

Joseph Roman 
Rating:
5.0

Customer did not leave a comment.

JACK JONES 
Rating:
5.0

Fast and friendly. Able to help multiple customers simultaneously while providing top notch customer service

Mike Gold 
Rating:
5.0

Very fast and friendly service. Couldn’t ask for more!

Mike Gold 
Rating:
5.0

Fast, friendly service.

Mikhail Nemirovskiy 
Rating:
5.0

Customer did not leave a comment.

Robin Maver 
Rating:
4.0

Customer did not leave a comment.

Robert Miklavcic 
Rating:
5.0

Customer did not leave a comment.

Nicholas Abdallah 
Rating:
5.0

Katelyn and her family are always accommodating, friendly, and fast! We usually NEVER have a reservation, but they ALWAYS take good care of us. I won’t rent anywhere else.

caleb mills 
Rating:
5.0

Everything was Wonderful. I feel the truck windows and the 20' foot interior compartment could have been a bit cleaner. I always leave things cleaner than they were and when I swept out the main compartment it was pretty full of dust and some debris that wasn't mine, otherwise I'm not complaining. Thank you

Hugh Russell 
Rating:
5.0

Used online system to return. The online instructions were easy to follow.

Arilene Hernandez 
Rating:
5.0

Customer did not leave a comment.

David Weber 
Rating:
5.0

Customer did not leave a comment.

Jordan Scharf 
Rating:
5.0

Friendly service good trucks, great place.

Dana Onyshko 
Rating:
5.0

The return process was simple and easy. Very good location.

Paul Rochette 
Rating:
5.0

Able to find the proper trailer and check out quickly always heavy duty equipment ready to rent reasonable rates also

JOSEPH THISTLEWOOD 
Rating:
3.0

Issue with the pick up process and keys, had to call support and the person was very condescending on the phone. The video on how to get the keys did not match the type of box lock so it made it very confusing. The truck was not swept out from previous users, lots of dried mud in the back and also floor of driver’s side.

Cassandra Morse 
Rating:
1.0

The drop-off was a bigger mess. The reservation was deleted, and reinstated with incorrect dates.

Mark Mikolanis 
Rating:
5.0

Customer did not leave a comment.

Alexandra Jorgensen 
Rating:
5.0

Customer did not leave a comment.

Michael English 
Rating:
5.0

Customer did not leave a comment.

Deb Gretchko 
Rating:
5.0

Customer did not leave a comment.

Jason O'Brien 
Rating:
5.0

Everything was good

Michael Threat 
Rating:
5.0

Great customer service and friendly staff!

Ken Sloan 
Rating:
5.0

The agents at this location could not have been better! Really friendly and knowledgeable. We needed a little extra assistance and there was an auto parts store on the property where there is a good relationship and they were able to step in and help. Would absolutely recommend this U-Haul location!

Kelley Thompson 
Rating:
5.0

Customer did not leave a comment.

Charles Koach 
Rating:
5.0

Customer did not leave a comment.

roger hering 
Rating:
5.0

The crew at the rental office were amazing and wonderful (Weber and Company). Thanks!

Ryan Conlon 
Rating:
5.0

Customer did not leave a comment.

Robin Siktberg 
Rating:
5.0

The only thing we can think of is having a ramp to help load and unload. I’m not sure if we overlooked adding it to our rental. Great location and service!

LINDA PRITCHARD 
Rating:
5.0

Office personnel was very polite and friendly! The u haul was available on short notice which worked out, I rented a 15ft van and it was just right! Chesterland u haul was a good experience.

Robert Kaschalk 
Rating:
5.0

Customer did not leave a comment.

Madison Park 
Rating:
5.0

Very friendly people. Made it easy to return my truck and trailer.

James Washam 
No reviews have been submitted for this location.

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