Customer Reviews for Graceland Of El Paso
(U-Haul Neighborhood Dealer)

98 reviews

5070 N Desert Blvd   El Paso, TX 79912

(915) 317-1916

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: 9:00 am - 1:00 pm
  • 4/1/2024: 9:00 am - 1:00 pm
  • 4/2/2024: 9:00 am - 1:00 pm
  • 4/3/2024: 9:00 am - 1:00 pm
  • 4/4/2024: 9:00 am - 1:00 pm
  • 4/5/2024: 9:00 am - 1:00 pm

Show All Hours

Services at this Location:

Contact Us

(915) 317-1916

5070 N Desert Blvd
El Paso, TX 79912

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: 9:00 am - 1:00 pm
  • 4/1/2024: 9:00 am - 1:00 pm
  • 4/2/2024: 9:00 am - 1:00 pm
  • 4/3/2024: 9:00 am - 1:00 pm
  • 4/4/2024: 9:00 am - 1:00 pm
  • 4/5/2024: 9:00 am - 1:00 pm

Show All Hours

  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Absolutely the owner was courteous friendly and so helpful!!!

Mike Na 
Rating:
3.0

Everything was fine except I was charged for furniture covers and none were provided in the truck

Miranda Breda 
Rating:
5.0

Customer did not leave a comment.

Alfonso Davila 
Rating:
4.0

Customer did not leave a comment.

louis garcia 
Rating:
5.0

Customer did not leave a comment.

Juan Manuel Martinez 
Rating:
5.0

Customer did not leave a comment.

juan gonzalez 
Rating:
5.0

Customer did not leave a comment.

Martiek David 
Rating:
5.0

Customer did not leave a comment.

Kwanghoon rhee 
Rating:
3.0

Vehicle was great. I also rented a furniture dolly but there were none when I picked up the truck. I was still charged for the dolly rental even after I selected no for the equipment not being there.

Victoria Saenz 
Rating:
2.0

Customer did not leave a comment.

David Vandenberg 
Rating:
5.0

Graceland was awesome, equipment drop off went without a glitch, they were in touch the whole time. great customer service.

Rafael Balli 
Rating:
5.0

Claudia is very knowledgeable, helpful and friendly. The truck was fine. No issues. Dropped off 1 day early.

Joseph Matthias 
Rating:
4.0

Great staff!

Wesley Chain 
Rating:
5.0

Customer did not leave a comment.

Kevin Giesalhart 
Rating:
5.0

Due to overall aweful experience with U-haul. The eturning location was great

Efren Rayos 
Rating:
5.0

Good friendly customer service.

Julio Serranoreyes 
Rating:
4.0

Customer did not leave a comment.

Donna Concha 
Rating:
5.0

No improvements necessary. I made my reservation online and use the mobile check-in and out. Easy peezy lemon squeezy

Edward Fonseca 
Rating:
5.0

Customer did not leave a comment.

Doug Watson 
Rating:
4.0

Customer did not leave a comment.

Jared Levitt 
Rating:
5.0

Customer did not leave a comment.

Jared Levitt 
Rating:
1.0

Made appt to pick up trailer at 900am. I arrived at 9:10am, and there was no one at the location. I checked in on line and hooked up the trailer myself. When I returned the trailer the person worker was upset that I took it. I told her I waited 10 minutes more and no one was there. By the time I hooked Up trailer and checked out on line it was 9:30. I didn’t know what else to do. Poor service,

DANIEL GONZALEZRODRIGUEZ 
Rating:
1.0

The girl didn't know what she was doing. I had to hook up a different uhaul trailer to move out of the way to get my trailer. I finally hooked up to my trailer and it was in a shed that took an hour and a half to maneuver out of the space. A manager had to come and drive my uhaul truck for 30 min to get it out. It was poor customer service and I will never use this location.

Jasmine Bueno 
Rating:
3.0

Whole experience was horrible. Pick up location changed 2 times and I was not notified until very late. I was overcharged for mileage. I returned truck a day early an no discount.

Robert Alvarez 
Rating:
4.0

Customer did not leave a comment.

Marco Ruiz 
Rating:
3.0

I didn't have much interaction. I did a night drop. There was hardly any signage to tell us that location is there though. It would be easier to find if there were more signs.

Francisco Lara 
Rating:
3.0

Very small gravel lot. Very friendly attendant!

SYDNEY EDGAR 
Rating:
4.0

Customer did not leave a comment.

Roderick Jackson 
Rating:
5.0

Customer did not leave a comment.

Darrell McCrory 
Rating:
2.0

Assign correct vehicle is a great start.

Adriana Gonzalez 
Rating:
5.0

Customer service agent was wonderful! Would highly recommend.

LESLIE RHEIN 
Rating:
5.0

Customer did not leave a comment.

January Ivancic 
Rating:
5.0

Customer service is exceptional at this location

Juan Gonzalez 
Rating:
5.0

Shes was very friendly and fast to help

Jose Canales 
Rating:
4.0

Customer did not leave a comment.

Juan Carlos Garzon 
Rating:
1.0

The outside of the trailer was so dirty that I was embarrassed to pull it. I took it to a car wash and washed the exterior. It was in the worst condition (cleanliness) of any trailer rental I’ve ever experienced with U-Haul.

John Caldwell 
Rating:
5.0

Customer did not leave a comment.

THOMAS RIEVES 
Rating:
5.0

Customer did not leave a comment.

Bernard Howell 
Rating:
5.0

Customer did not leave a comment.

EDUARDO FLORES 
Rating:
2.0

Necesitaba recoger a las 9:00 am y llego a las 9:30

Angelica Rodrguez 
Rating:
3.0

The drop off was fine, but there was no one there to check in the trailer. In the end it all worked out fine.

KEVIN RHATIGAN 
Rating:
5.0

Your associate at the origination location was a joy to work with along with being very helpful, knowledgeable & informative

FREDDIE VAUGHN 
Rating:
5.0

Very good truck

Jesus Camarillo 
Rating:
5.0

Customer did not leave a comment.

James Noble 
Rating:
5.0

Customer did not leave a comment.

Peter Lehegarate 
Rating:
4.0

Customer did not leave a comment.

VAN PEREA 
Rating:
5.0

Customer did not leave a comment.

MARK LINDELL 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO MENDOZA 
Rating:
1.0

Vehicle broke down on us at 2;38pm, we didn’t get home till 10pm. Representatives tried to assist but didn’t seem to have experience on the situation. Very unsatisfied

JUANITA COOPER 
Rating:
5.0

Customer did not leave a comment.

Juan Mendez 
Rating:
5.0

The store in north Mesa it’s just a mess. Couldn’t help, very unprofessional, the lady on the counter bad language, she only would rent trailer if it was long haul, she wasn’t doing local

Gilbert Hernandez 
Rating:
4.0

Customer did not leave a comment.

Chris Vanderlinden 
Rating:
4.0

Customer did not leave a comment.

Todd Hummel 
Rating:
5.0

Customer did not leave a comment.

PURNIMA SHARMA 
Rating:
5.0

Customer did not leave a comment.

DARIAN FALCON GARCIA 
Rating:
5.0

Customer did not leave a comment.

Jennifer Herrera 
Rating:
5.0

Have some people on your payroll that care about there jobs.

ISAAC ROSAS 
Rating:
5.0

Customer did not leave a comment.

Antowanette Wright 
Rating:
5.0

Customer did not leave a comment.

Greg Alvarez 
Rating:
5.0

I was treated well and the truck was clean and ready for pickup when I showed up. Convenient location.

Andres Tellez Giron 
Rating:
2.0

Making sure the correct information is on the contract as I had a terrible experience trying to return the truck because it wasn't accepting my entries from the odometer and could not complete the return. I was being charge for the incorrect entries and this all could be avoided if the contract had the correct readings.

Mario Ascencio 
Rating:
5.0

Quick and easy. Nice place.

Rick Reynolds 
Rating:
5.0

Customer did not leave a comment.

Sandra Freeman 
Rating:
5.0

Customer did not leave a comment.

Zachary Alicea 
Rating:
5.0

Excellent costumer service, highly recomended.

Marcos Rodriguez 
Rating:
5.0

CLAUDIA WAS AN AMAZING AGENT; I WILL HIGHLY RECOMMEND HER TO ALL MY FRIENDS, SHE WAS VERY POLITE WITH A BIG SMILE, TRULY AMAZING EXPERIENCE!!

Priscilla Yanez 
Rating:
3.0

We dropped off after hours

helen Romero-Johnsen 
Rating:
3.0

Lady was late said she was stuck in traffic so that was kind of understandable but then she was completely unprepared. We didn't leave with our u haul until an hour after we were originally scheduled to pick it up.

Ciara Otero 
Rating:
4.0

Nothing

Christopher Molina 
Rating:
5.0

N/A great Job

Juan Gonzalez 
Rating:
3.0

Customer did not leave a comment.

Teresa Juarez 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Ferree 
Rating:
5.0

500% better than Memphis, TN.

Dennis Mckinney 
Rating:
5.0

Customer did not leave a comment.

Susan Yarman 
Rating:
4.0

Customer did not leave a comment.

Jeremy Trimble 
Rating:
5.0

The manager that assisted me during the process was so fun. Very friendly and outgoing. Thank you!!

Nikki Shaw 
Rating:
5.0

Original drop off was Coronado U haul in El Paso. The attendant was very rude. Told us we were in the wrong location. I commented that that was the location I had requested. He stated that they were full. Never apologized for our trouble. I would not recommend this place.

ROSALVA VARELA 
Rating:
5.0

Customer did not leave a comment.

Erick Prim 
Rating:
5.0

Customer did not leave a comment.

sally filler 
Rating:
3.0

I was given a trailer with no brakes. We did not realize it until our truck was already loaded on it. $200 for a piece of equipment that was not safe. The only solution offered was roadside service?? Horrible customer service!

Charles Hickman 
Rating:
5.0

Customer did not leave a comment.

ROXANA DOMINGUEZ 
Rating:
5.0

Customer did not leave a comment.

Alem Cerkic 
Rating:
5.0

Claudia was extremely pleasant very helpful and made my visit most enjoyable

John Miller 
Rating:
5.0

Customer did not leave a comment.

Juan Moreno 
Rating:
3.0

Small location with just a couple of trucks and trailers -- not a U-haul center. Did not have moving accessories available (tie down ropes)

robert currey 
Rating:
4.0

Very good experience. Claudia was great to deal with.

Linda Vandervort 
Rating:
5.0

Great customer service. Joe was through way to understand and super pleasant. Thank you for great individuals who really want to help people moving forward.

Debra Garcia 
Rating:
5.0

She was very kind and helpful and made sure I understood everything that I was getting.

William Bruce 
Rating:
5.0

Customer did not leave a comment.

Chattar Singh 
Rating:
5.0

Customer did not leave a comment.

Brent Tupper 
Rating:
5.0

Customer did not leave a comment.

Faith Orquiz 
Rating:
5.0

24/7 app would not function!! App kept timing me out when I reached photo of damage to rental. I used a smartphone fully charged and wifi accessible. Had to come back later to pick up truck.

George Cruz 
Rating:
5.0

The service was outstanding,she went above to satisfied my need she even set me up for another location to get a vehicle.

Robert Wells 
Rating:
5.0

Customer did not leave a comment.

Alberto Muller 
Rating:
5.0

Cell phone checkout was easy to use.

Luis Del Olmo 
Rating:
5.0

Customer did not leave a comment.

Roderic Faimalo 
Rating:
5.0

Everything was outstanding!

Dennis Berger 
Rating:
5.0

Claudia was a great person to deal with. It was a superb experience for us to be treated so well by her and making the experience so easy and stress-free. Highly recommended!

Jesus Gonzalez 
No reviews have been submitted for this location.

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