My Move and U-Haul were never on the same page. U box was not where U Haul sent the My Move group. My Move crews were not good at returning calls. My Move ended up in Dunedin without any help. The driver and I had to do it all. That's not what I paid for. I know these contractors are not part of UHaul, but they were recommended by U Haul and the whole experience was ruined by by U Haul's incompetence of managing the process.
STEVE HOLLIS
Customer Reviews for WCR 15 Boat and RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great old school polite friendly location I use them regularly never ever dissatisfied always same great service!!!!
MERRITT HINMANLet customers know you guys charge or have a hold on the account
Taylor ArellanoNothing
Paul FletcherI wouldn't change a thing Thank you
Luis MartinezTravis did a great job of hooking me up and explaining the basics. Like that the location is on the edge of town and easily accessible
George DelGrossoOverall service is good, but couple of my furnitures got damaged during the transit, seems like it got bulged because of the cold temperature.
Santhanam ElumalaiThe original location I rented from and had a confirmation from did not have my vehicle appropriately loaded for me. I had to call customer service and drive 20 miles away to the closest ready vehicle. Shame on them for not doing their job
Sarah petersonI’ve been going to the same location for many years. It’s got that great family feel an excellent service.
MERRITT HINMANConvenient location for me and staff are great to work with. Praying they never leave!!
KATHY WITTMANThe equipment was cleaned and well maintained, very easy access. The attendant was very pleasant and informative. Overall great experience.
clint NEBEKERThe location was fine, it’s dealing with U-Haul that was bad. I found out the morning of that the location next to me didn’t have the trailer I reserved, and I had to drive 30 minutes to go pick it up. They also said they’d put a credit on my account for the inconvenience, but when I picked up the trailer the guy didn’t see any credits on my account. I’ll definitely look elsewhere next time I move
Jason CrispellThe lady at this location was very accommodating and cordial and a pleasure to work with. Made the process of renting the trailer painless and easy. Will always come back to this location for my U-Haul needs in the future.
Edward Audet[This comment is for UHaul corporate, not this specific local location: Please communicate that Uboxes CANNOT be scheduled for delivery while in transit. No one communicated this to me when I booked my Uboxes originally, instead I was told that delivery could be scheduled at any time, which did not turn out to be true (as they cannot be scheduled during the transit window).] Luckily, this Dacono location was super helpful and communicated with me through the process to ensure my delivery would be seamless. Thanks!
Rachel HemlerExcellent customer service, efficient staff and large storage, parking and storage space.
Amanda MaxwellExcellent and friendly staff, always helpful and understanding...we have used WCR 15 several times now. This was the first time with a ubox container and the experience went perfect. Not a single hiccup from Southern Arizona, to storing it here...even bringing it out for us to pull some needed items out and put it back in storage for another month. Even helped me fix my mistake in reserving a 10 foot truck and made it ok to return the truck after hours, no problem. Excellent people to work with...they bust their ass for you and are friendly about it the whole time...don't see too much of that anymore. Thank you guys!!! For always helping out!!!!
Wayne NagelThey were very helpful getting the trailer hooked up and making sure everything was good to go.
Rick BurrellNot a thing, you guys are the best.
Perry McDonaldCustomer service was excellent. Equipment was very good.
JOSEPH WILMETTIThe customer service provided by Kathy was great and if I need Uhaul services in the future, and it's a convenient location I would definitely use their services!
Gerardo RodriguezThe staff at this location was very friendly and helpful.
Sherry ChoiThe staff was very friendly welcoming and on top of helping me with my trailer rental. The staff made quick work of getting me setup and out the door with my trailer rental. Thank you for making my experience with U-Haul great!.
RICHARD MONCAYOEasy and friendly
Jose RiveraFriendly and fast service, very helpful.
Jeffrey WardellThis location is good
Christopher KellerMy cell service would not work there to do the online drop off. So I just left my keys in the dropbox.
Jill SchmidtWas very pleased will absolutely consider next time I need a rental
eric dynnesonTeam here were friendly and accommodating. Easy to get large vehicles in and out.
Mac MooreTreated very well with great service. Thanks so much. Tracy Lott
TRACY LOTTTravis was great! He made rental quick easy and was hands on and very knowledgeable about trailers and equipment I rented. Thank you Travis, I will definitely use you again.
Alfred RitzThey were closed at drop off.
Laura RieselThe estimator on the website estimates below the of number of unboxes needed.
Thomas PlottEasy in and out. Customer service was top notch! Highly recommend and I will be using them again ina few months when I need to rent an Auto Transport again.
Bryan HolmesWould love to speak with a manager about the total experience. I have sent many emails asking for someone to reach out
jeremy johnsonRental equipment was covered in dirt & mud. Was instructed to visit website & rate if equipment was acceptable. Accessed web site when arriving home, & was informed that web site had expired.
Charles WilliamsDid not have app and employees on phone helped with the service everyone was very nice
raquel rivas de loidBest service in town!
Richard CraddockTravis was awesome
Michele SimpsonDropped off truck with even more gas than I picked it up with, but was charged a fuel charge. I will be disputing this charge with my credit card company.
James OlsonThe check in process is a pain, especially having to provide a reference at the time of check in. This is difficult early on a Sunday morning when everyone is asleep. This step will prevent me from renting from Uhaul again.
MELISSA RISHNothing, place was ready and service was fantastic!
Jeffrey DixonNo comment.
Gerald MagersI had to drop my trailer off after hours. There was a lot of snow in the parking lot and it was dark. So to be fair, the location was just fine. Thank you.
ted CoulsonThis was great! My first time using a U-Haul truck, I couldn’t have asked for a better experience. My mom wanted to hug the truck it did such a good job from Colorado to Alabama! Very happy and pleased with the experience.
Ron EskewEasy, friendly staff, would rent again!!
KATHY WITTMANvery efficient
Steve LloydGreat little spot, friendly staff with great customer service!!
MICHAEL COYLEClean out the truck beforehand. Watched them blow out the back of someone else's truck, then not mine. Food in the cab. Super outdated truck
Stephanie KincaidBetter lighting for the key boxes for pickup in the dark. I appreciate them extending my rental and will use this location again
Mike MacDonaldThere is no improvement needed for this facility. The rental was a breeze, the staff were accommodating, and the service and invoicing were carried out so smoothly. I have no thoughts for improvement, but wanted to make sure that management is informed of what a great location this experience has been. It truly is a blessing to have such a great resource so close to home. We are renting again soon. THANK YOU SO MUCH!!!
KATHY WITTMANEverything was great!
Ernest NelsonTravis was so kind and helpful!
Shannon Boyle | Overall ExperienceOverall good communication and experience.
Timothy Miller | Overall ExperienceVery friendly and helpful staff.
Lori Pierson | Overall ExperienceThe staff was very friendly and helpful and I was able to easily access and unpack my UHaul Box. I would highly recommend this location to others.
Kathryn Boyd | Overall ExperienceExcellent service, friendly, helpful, courteous Thank you!
PHILIP ALSPACH | Overall ExperienceWCR 15 RV Storage was professional and very helpful throughout my moving process. I would recommend them to anyone!
Hannah Smith | Overall ExperienceGood!
Ling Chun | Overall ExperienceCatherine and Joy were awesome! Tyler in Lincolnshire, IL was fantastic too. The Moving Helpers were great on both ends. Most everything else about my experience was terrible, and I wouldn’t do again.
Helene Linton | Overall ExperienceThe older gentleman who delivered my POD was extremely friendly and made the moving process so much easier. Kathryn who set up scheduling for me over the phone was also very prompt and helpful.
Roger Hyde | Overall ExperienceThe box was not big enough for what I needed so I had to cancel/
Privacy Request | First Impressions