Customer Reviews for Wayne 2378 Associates LLC
(U-Haul Neighborhood Dealer)

337 reviews

2378 Hamburg Tpke   Wayne, NJ 07470

(862) 377-6069

Office Hours

  • Mon-Thur: 9:30 am–5:30 pm
  • Fri: 9:30 am–1 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(862) 377-6069

2378 Hamburg Tpke
Wayne, NJ 07470

Services at this Location:

Office Hours

  • Mon-Thur: 9:30 am–5:30 pm
  • Fri: 9:30 am–1 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Only if you plan on renting equipment when the office. It was a total disaster doing a rental on a Sunday.

John Opuda 
Rating:
5.0

Customer did not leave a comment.

James Savage 
Rating:
5.0

Great friendly and professional service. Plus site was clean.

Farhan Aslam 
Rating:
5.0

Customer did not leave a comment.

Jorge Fiallo 
Rating:
4.0

Customer did not leave a comment.

Alaa Bahlol 
Rating:
5.0

Customer did not leave a comment.

Julie Obrien 
Rating:
5.0

Nothing agent did a great job.

Gregory OGavazzi 
Rating:
5.0

Customer did not leave a comment.

Sandra Reilly 
Rating:
3.0

My original request for size of truck was confirmed and then, an hour later, not available unless I made an additional 24 mile round trip. I settled for the smaller truck. Then I was told I could pick up at 8 am, was changed to 10 am, then was called again and told they didn’t open until 9:30. Turns out they opened at 9 am! Nobody at Uhaul scheduling seems to know what they are doing! And the trucks front end stinks! Truck was all over the road and difficult to steer! Terrible!

mark ciasullo 
Rating:
5.0

Customer did not leave a comment.

Louis Luchetta 
Rating:
5.0

James was phenomenal

Jodi Foy 
Rating:
5.0

Very good service,👍👍👍

ANDI KAVAJA 
Rating:
2.0

The trailer was missing the hook up lead for the lights. I then had to drive to another location to pick one up before i could leave. This added an hour to my pick up time

John Hedges 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER VASQUEZ 
Rating:
5.0

Customer did not leave a comment.

Jason Felts 
Rating:
5.0

Make getting the key a bit easier/faster.

Denise Paulson 
Rating:
5.0

Customer did not leave a comment.

Jose Algarin 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Vazquez 
Rating:
5.0

The woman assisting me with pickup was very pleasant & patient with all my questions. Overall a positive experience

Judy Ford 
Rating:
5.0

Customer did not leave a comment.

Alberto Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Sandro Suazo-Lopez 
Rating:
3.0

I was told that if i returned the uhaul early that I was going to get money returned - i dropped it off two days early and save 200 miles... when should I expect my rebate?

Adam Troter 
Rating:
5.0

Thank you

Jesusa Asilo 
Rating:
5.0

Customer did not leave a comment.

Donald Kraker 
Rating:
5.0

Customer did not leave a comment.

jeno bibok 
Rating:
5.0

nothing you are good

Luis Torres 
Rating:
5.0

We did 24hr self check in, due to the weather the lock box to get the key was completely frozen shut. Thinking of more accessible/updated ways to access a key when doing self check in.

Eric Tarlo 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH GEARHART 
Rating:
5.0

Customer did not leave a comment.

Ernest True 
Rating:
5.0

Customer did not leave a comment.

Harold Smith 
Rating:
5.0

Keep up the excellent pro actively service oriented staff. They are great.

Hugh Moore 
Rating:
5.0

Amazing customer service, friendly, quick and simple rental. Would highly recommend We went here the morning of our original rental at Americar in Haskell NJ. Americar stiffed us when we came to pick up the truck, NO TRUCK, NO WARNING, and NO APOLOGIES. I suspect they do it all the time to people and U-Haul should reconsider suspending their business there to save their reputation. Bob could not have cared any less that he left us hanging on our reservation on moving day. GO TO THE WAYNE UHAUL FOR WHATEVER YOU NEED. You won’t be disappointed there.

peggy prekopa 
Rating:
5.0

Excellent pick-up and drop-off experience

Laura Piano 
Rating:
4.0

The truck at the original drop off location was not available. There was not an office just a lockbox with code for which did not have a pin. I had to sit in my car and call uhaul only to find truck, although there parked, was technically not returned or available yet. So they sent me to another location and offered me a $50 discount which I have not seen on my account so I guess it’s on me now to follow up on that. The experience threw us more than an hour off our move schedule. I’d suggest it be made clear first of all that some pick up locations are simply lock boxes with keys,, not offices, we had no idea what we were doing, thankfully a guy from another business nearby pointed us to the box, that we then couldn’t get into!

Judith Carey 
Rating:
5.0

Get better trucks

Edward Yucis 2ND 
Rating:
5.0

We had an good experience with all that was offered to us . I would recommend it to anyone

DAVID SINKE 
Rating:
5.0

Customer did not leave a comment.

ANDREW DEMICCO 
Rating:
5.0

Customer did not leave a comment.

JOSE RAIMUNDICK 
Rating:
5.0

Nice gentlemen at the counter

Richard Sasson 
Rating:
5.0

Customer did not leave a comment.

gabriel szozda 
Rating:
5.0

Customer did not leave a comment.

Robert Papa 
Rating:
5.0

Customer did not leave a comment.

Timothy Oconnor 
Rating:
5.0

Customer did not leave a comment.

Pablo Rosa Jr. 
Rating:
5.0

Customer did not leave a comment.

kathleen lockwood 
Rating:
5.0

Customer did not leave a comment.

april delacruz 
Rating:
5.0

If arrangements could be made directly with you to pick up a truck before 9am instead of having to do it online. The staff was friendly and very helpful.

Band Pete Stern 
Rating:
5.0

Kid at the front counter was very friendly knowledgeable and quick. There was a bunch of people there and he did not get overwhelmed.

Silvana Ferreira 
Rating:
1.0

Everything was great and clean until I realized that the truck was letting in water on one side and soaked our mattresses. We understand that water can obviously be tracked in and out during the rain, but this was significant pooling which led to the mattress absorbing close to 12 inches of water on one side. You can measure by all the staining it caused. Still waiting for my call back regarding issue

Christian Knox 
Rating:
5.0

Customer did not leave a comment.

Raymond Morro 
Rating:
5.0

This location was great, the overall uhaul experience sucks.

Wesley Williamson 
Rating:
4.0

The back of the uhaul was very dirty and filled with dirt. Would have been nice if that had been cleaned out prior so I didnt have to do it myself. Also the truck clearly has transmission issues and I'm not sure why that hasnt been addressed before renting the truck out again. If I had to take the truck a longer distance than I did, it might have become an issue. Overall though my experience wasnt bad, just not quite as good as it could be.

Jamie Howard 
Rating:
3.0

But I am not up todate with new vehicles. Could not start the van, key would not move. There is a trick to it. I walked around the van looking for the gas cap before stopping at the station, as I came back then I seen it is by the door. I think it might be a good idea to go over the operation of the van. since I think alot of people do not drive vans to often, like me.

Eileen Kitchell 
Rating:
5.0

Customer did not leave a comment.

Walter Villalta 
Rating:
4.0

Customer did not leave a comment.

William McDonald 
Rating:
5.0

Customer did not leave a comment.

Matthew Duer 
Rating:
5.0

Customer did not leave a comment.

Andrea Prezwodek 
Rating:
5.0

Customer did not leave a comment.

JASON GALANTE 
Rating:
3.0

Customer did not leave a comment.

Mary Makinajian 
Rating:
5.0

quick and easy !! great staff

RICKEY AMUNDSON 
Rating:
5.0

Customer did not leave a comment.

olivia bishop 
Rating:
4.0

Customer did not leave a comment.

Sandra Santos 
Rating:
1.0

renting the uhaul through the app was terrible. It wouldnt work.

Rachel DeGraw 
Rating:
5.0

This was not the location I had reserved from. When I arrived at the store I had reserved from, and it had been confirmed, there was no van. The manager had to call to connect me to an alternate location. Everyone was very nice and professional, but it was a huge time waster having to go to 2 locations, then have to reregister for the van, even though I had already done everything on line a few days prior.

Mary Hall 
Rating:
5.0

The digital login process was clunky and a huge pain in the ass. The location did a great job.

GEORGE MORRIS 
Rating:
1.0

When They gave me truck the guy said the gas in the tank is 3 quarters no it’s not I was in rush after I am done moving I filled the gas and returned truck back he charged me again $7 for gas

Bhoopal Erasani 
Rating:
3.0

Equipment was old and somewhat beaten up, so not really comfortable. Location is well run but small with little choice

Nicola Roube 
Rating:
5.0

Nothing! Was great!

Terrence Daly 
Rating:
3.0

Upon returning rental, I stopped to fill the gas tank. It cost me approximately $10.00 for about a 17 mile round trip. Upon returning the vehicle to U-Haul I told the agent that the amount of miles I traveled using the rental should not have equated to a $10.00 tank refill. He agreed that the prior user obviously did not refuel the vehicle upon return. Therefore I paid for fuel for my usage as well as the former renter. That’s a problem. Doesn’t anybody check to see if rental return policy is observed? Apparently not!

Orlando Bonilla 
Rating:
3.0

Customer did not leave a comment.

John Leifer 
Rating:
5.0

Customer did not leave a comment.

RAYMOND BOSSARD 
Rating:
5.0

Customer did not leave a comment.

Richard Vazquez 
Rating:
5.0

Equipment was super clean the attendant was super helpful and knowledgeable

Gary Hoffman Jr 
Rating:
5.0

Customer did not leave a comment.

Frank Garcia 
Rating:
1.0

U haul set me back 3 hours on my move I had it arranged to pick up my truck between 7 and 730 am the day before I had surgery on my eye didn't get to emails till late in the day to find out you switched location to a place that opened hours later we rented two trucks one for me one for my girlfriend out of long ranch nj moving while I'm on the phone with horrible customer service I got an email and a text email says I'm picking up original location text says the place I was switched to several people told me not to use you should of listened part of the reason besides the time it was in walking distance to pick up had to spend more money on a cab to get other truck moving is stressful enough you would think you could trust a name like u haul never again and will talk people out of using you

Joe Nolan 
Rating:
5.0

This location I have no problems with whatsoever. Excellent service from start to finish. But as a note for the record in general, the website allowed me to make a reservation at B&T storage in Bloomingdale for 2pm, and their hours for the day are 9-1, so I had to change to this location at the last minute. Thankfully it wasn't a major issue.

Michael Mccoy 
Rating:
5.0

nothing at this time

Leonard Christopher 
Rating:
5.0

Great customer service

Alecia Giddings 
Rating:
5.0

Customer did not leave a comment.

Robert Brandwood 
Rating:
5.0

Very polite staff. The entire transaction was flawless!

MICHAEL COSSARI 
Rating:
4.0

The process UHAUL has to pickup & drop-off the rental was great BUT I had no idea what to do when I went to pick up the truck. No one from Columbia Storage ever called or texted or emailed me on what the process would be to pick the truck up. I picked it up on a Sunday which the facility was closed. The truck was there but only after I went online to the UHAUL "LIVE CHAT" did I know how to retrieve the key and get my truck. GREAT job by UHAUL the process was east but VERY disappointing service by Columbia Storage......By the way, when I called there phone number I got there voicemail and never received a call back. When I called there EMERGENCY number that they had posted on the door the voice box was FILLED.....REALLY!!

Philip Campana 
Rating:
2.0

The price for one way is very high should have e diferente price for few hours sometimes lot of people don’t need a 24 hour

Emiliano Cosme 
Rating:
5.0

Fill up with Gas.....Got at a bit above half and used for 12 miles ? Guessing ? filled it up with $10 and returned it !...Shooting in the dark...just guessing....Better to give it to the customer FILLED UP so that THEY RETURN IT FULL....Simple.

yanal kazan 
Rating:
5.0

always outstanding and Maria the service person is superb

joseph Santiso 
Rating:
5.0

Customer did not leave a comment.

JAIME CABAN 
Rating:
5.0

Customer did not leave a comment.

Nicholas Minton 
Rating:
4.0

Customer did not leave a comment.

AMY MILLER 
Rating:
4.0

Everything was great, location and how they handled everything was just right. The only bad thing is that the U-haul was quite expensive for the amount items I had to transport. A moving company would have been the same price and I wouldn't have had to do any of the work.

TIVAKORN NILMEESATAYA 
Rating:
5.0

Customer did not leave a comment.

Connie Gonzalez 
Rating:
5.0

Everything was great.

harvey kirchheimer 
Rating:
5.0

van cargo area needed to be swept out

steven fox 
Rating:
4.0

Truck interior was dirty. Furniture pads were left rolled up on interior floor wet.

John Vanore 
Rating:
5.0

Key transmitter fob not locking doors. Need replacement.

steven fox 
Rating:
5.0

Roof leaked and ruined some of my belongings

Donald Kraker 
Rating:
5.0

Customer did not leave a comment.

Arthur Krizni 
Rating:
4.0

Truck is getting old and the ride was pretty bumpy( shocks?) Brakes were really squeaky. Everything in the back of the truck was great.

Janet Furness 
Rating:
5.0

Customer did not leave a comment.

Orlando Bonilla 
Rating:
5.0

The location itself (not UHaul specific staff) was well maintained and local staff was exceptionally helpful because the overall UHaul experience went very POORLY otherwise. UHaul failed to notify us that there was in fact no truck at the location when we arrived. We wound up going to 3 other locations further inconveniencing the movers we had also hired to help with the move. UHaul was not responsive and it took us nearly 30 minutes to even get anyone on the phone. Apparently this happens alot. Furthremore, the equipment, which we had ordered and prepaid for, were unavailable. The whole UHaul experience was a mess.

Elizabeth Andrekovich 
Rating:
5.0

Very good facility.

Michael Chlasciak 
Rating:
4.0

The only complaint I have is the back of the truck was completely wet and the blankets that were provided were completely soaked and unusable. Other than than it was a good experience.

Ronald Mulville 
Rating:
5.0

Don't need to improve anything very professional . I would recommend family and friends to go to this location.

GERALD SCILLIA 
No reviews have been submitted for this location.

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