Customer Reviews for Wayland Do It Best Hardware
(U-Haul Neighborhood Dealer)

662 reviews

415 Reno Dr   Wayland, MI 49348

(269) 509-4222

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–3 pm

Services at this Location:

Contact Us

(269) 509-4222

415 Reno Dr
Wayland, MI 49348

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was easy and good, I'll be back when I need a trailer. The only annoying thing is the getting hounded for the insurance fee. I understand asking once. The local people were nice, and asked once. The scare tactics when I was checking in on my phone was annoying. The fact that the price dropped from $8 in store to $5 online makes it seem like a scam.

Brad Landman 
Rating:
5.0

Customer did not leave a comment.

ROB MCGAHAN 
Rating:
5.0

Customer did not leave a comment.

Edwin Justice 
Rating:
4.0

Customer did not leave a comment.

Kathleen Gipson 
Rating:
5.0

Customer did not leave a comment.

Osbaldo Henderson 
Rating:
5.0

Very friendly customer service.

Douglas Healy 
Rating:
5.0

Customer did not leave a comment.

paul haywood 
Rating:
5.0

Very nice and professional location and people.

Robert Busk 
Rating:
5.0

Customer did not leave a comment.

Barry WEINSTEIN 
Rating:
5.0

Customer did not leave a comment.

Anthony Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Daniel Gerhard 
Rating:
5.0

Customer did not leave a comment.

STEVE HALE 
Rating:
5.0

Reconsider rates! The customer service and convenience was 10-out of 10 A++ customer service. However I think that a one way trip during the week for a 15’ truck for $140 plus putting $30 worth of fuel in it So -$140 +$30 = $170 For a 60 mile trip….$2.83 per mile??? Just a little much. All in all thank you for helping me with a last minute rental on the spot!!

BRENT SLATER 
Rating:
3.0

The employees at the U-Haul location in Wayland are also a bit ... unfriendly. My original call to pick up trailer there was a bit unhelpful. The owner was short in answering questions I had. He acted like I was bothering him. With my experience of doing business there for 13+ years -- not super friendly. The two owners (mom and son) are a bit unapproachable and have many rude comments to customers. They just are not friendly individuals. A few of my friends have said the same thing so it is not my imagination. Maybe a bit if a "superior" attitude. I would recommend using them but I think they need to work on their customer service skills in friendliness.

Marty Shepherd 
Rating:
5.0

Accept cash. Was very inconvenient to not be able to use cash when paying. Some people don't have a debit or credit card.

Andrew Berg 
Rating:
4.0

They said I should file complaint. Took truck out of service

Michael Townshend 
Rating:
3.0

Owner could be a little nicer to those returning equipment. Very crass and unwelcoming.

Edward Skiba 
Rating:
5.0

Customer did not leave a comment.

Chris Bendick 
Rating:
5.0

Customer did not leave a comment.

Chris Bendick 
Rating:
5.0

Customer did not leave a comment.

Brian Drewyor 
Rating:
5.0

Customer did not leave a comment.

Lauriel Smith 
Rating:
5.0

Very easy process. Complete satisfaction

Amy Creswell 
Rating:
5.0

Nothing.

Donna fritz 
Rating:
5.0

Nothing

Tim Eller 
Rating:
5.0

Customer did not leave a comment.

JASON PETERS 
Rating:
4.0

Awesome team. Exceptional service!!

Lesley Burton 
Rating:
5.0

Customer did not leave a comment.

Wayne Seiler 
Rating:
5.0

Customer did not leave a comment.

Robert Holdridge 
Rating:
5.0

Very good help at this location and professionalism and friendly.

Daniel Gerhard 
Rating:
5.0

Customer did not leave a comment.

Sally Agner 
Rating:
3.0

Staff a little unfriendly and trailer needed new tires

jason garcia 
Rating:
5.0

Customer did not leave a comment.

eugene skalsky 
Rating:
5.0

We were constantly extending our rental due to family issues. The staff were understanding, helpful and worked with us thru difficult circumstances. They deserve whatever recognition you can give them. They were fantastic.

Debora Thompson 
Rating:
4.0

This was an easier drop off. Wish it wasn't $100 for using the truck for 2 hrs. Seemed a bit steep since it noted $19.95 for local use. We only drove 25 minutes south.

Kendra Lefere 
Rating:
5.0

Simple paper work very friendly awesome value.

DAVID ALLEN 
Rating:
5.0

Customer did not leave a comment.

Robert Flutur 
Rating:
5.0

Nothing, excellent customer service

MURRAY CHARLES PEARCE 
Rating:
5.0

Always have well maintained equipment - their help explained everything so completely. Highly recommended them

terry THORINGTON 
Rating:
5.0

Nothing

DAVID HENRY CONRAD 
Rating:
5.0

Customer did not leave a comment.

James Scobey 
Rating:
5.0

Customer did not leave a comment.

jeff burnes 
Rating:
4.0

Customer did not leave a comment.

FORREST KIMMEY 
Rating:
5.0

no comments - it was easy from the person I called and spoke with directly at UHaul (she was awesome) to everything in the process - went like clockwork.

David Scott 
Rating:
4.0

Leave the rental and reservation process to this location. We were fine and on the same page until the corporate people got in the middle and totally screwed things up. If it was t for the Wayland team going back to what we originally planned I was ready to find a new place to rent from. Thank you Wayland team

KEVIN LINCOLN 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SHOUP 
Rating:
3.0

Don’t charge unnecessary charges. U-haul is getting greedy! I’m not happy! I will never use U-haul again!

Peggy Eastman 
Rating:
2.0

What difference does it make nothing will change the people are rude

michael james 
Rating:
5.0

Customer did not leave a comment.

Rick Quick 
Rating:
5.0

Quick, easy, accommodating, I will always rent from this location going forward!

Autumn King 
Rating:
5.0

Customer did not leave a comment.

Kristen Shirley 
Rating:
5.0

Roll up door was very difficult to operate. Steering was very loose and truck wandered excessively. I put 45 miles on the truck and put 6 gallons of fuel in it. I was charged an additional $8 for 2 gallons of fuel. This means that this truck only gets 5 1/2 mpg!!! Something doesn't seem quiet right.

Theodore Budzilek 
Rating:
5.0

Customer did not leave a comment.

JOSHUA HINELINE 
Rating:
5.0

Customer did not leave a comment.

Joshua Diamond 
Rating:
5.0

Service was prompt and courteous. Trailer was shoveled out for us, and Jeremy hooked everything up for us, and showed us how to do it ourselves.

charles murray 
Rating:
5.0

They even had the car warmed up for me when I got there. Everyone is always so nice.

Melody Plescher 
Rating:
5.0

Excellent experience

Joyce LlanoMontoya 
Rating:
5.0

Customer did not leave a comment.

Michael Schumacher 
Rating:
5.0

My pick up location was fast and friendly in helping me get my move underway.

Andy Carpenter 
Rating:
5.0

Exceptional service and very quick.

GARY Edema 
Rating:
5.0

Customer did not leave a comment.

Jason Latreille 
Rating:
5.0

Customer did not leave a comment.

David Vankirk 
Rating:
5.0

The service was outstanding a wonderful place to rent a trailer

doug forbes 
Rating:
5.0

Customer did not leave a comment.

Bruce Dempsey 
Rating:
5.0

Everything was good and will get another truck again soon from there when I move into my new place

Matthew Braybrook 
Rating:
5.0

Customer did not leave a comment.

Gregory Knapp 
Rating:
5.0

Customer did not leave a comment.

Cal Tuinstra 
Rating:
5.0

Customer did not leave a comment.

JOHN EDISON 
Rating:
5.0

N/A

VICTOR HANSBERRY 
Rating:
5.0

Was expensive for a same day trip. Maybe a discount for "same day returns".

JARROD VANNESS 
Rating:
5.0

Customer did not leave a comment.

Clark Brigger 
Rating:
5.0

Customer did not leave a comment.

TAMARA PARKS 
Rating:
5.0

Nothing! Everything was quick and easy, clean equipment, and friendly associates.

Peter DeMann 
Rating:
5.0

Rental was well organized! Usage went great! Return was efficient!

kevin vandenbosch 
Rating:
5.0

Customer did not leave a comment.

Jeff Kibler 
Rating:
5.0

Jeremy was very helpful and accommodating.

lisa DELAAT 
Rating:
5.0

This location is fantastic!!! Their customer service is 10 plus. This is the second time we have used this location and will continue to use this location in the future and will recommend to friends and family.

Brian Krupiczewicz 
Rating:
5.0

Customer did not leave a comment.

Kenneth Collison 
Rating:
5.0

Customer did not leave a comment.

Rhonda Parsons 
Rating:
1.0

This truck was a train wreck as far as ride. The vehicle has 96,000 miles on it and does not appear to have any suspension left. I brought this up to the dealer and was told that is uhaul’s problem not ours. The vehicle needs serious suspension work completed. Moving is hard enough but when the truck drives like a homemade go cart it makes it miserable. Never again

Stephen Mulanix 
Rating:
5.0

Customer did not leave a comment.

Janet Muir 
Rating:
5.0

The Wayland Team was great to work with.

James Johncock 
Rating:
4.0

Some of the packing blankets we received were disgusting. One smelled like cat pee so bad in almost threw up. Others had dead bugs all over them. Not the biggest issue in the world, but I could tell that they we're never looked over/inspected much less cleaned.

Adam Bair 
Rating:
1.0

They are trying to charge me for a truck that I reserved&was for someone else&it was put in his name&he signed for it bit charged me app$45 dollars on mu card&saying I owe $101.00 when they were supposed to get Ken sinkler who rented it card info.not mine&I wouldn't recommend the stare to anybody &I worked for a local uhaul dealer foe 10-11yrs&would have never dis a transaction Like that

kenneth SINKLER 
Rating:
5.0

Customer did not leave a comment.

Dave Bushey 
Rating:
5.0

The computer system (ipad) for renting the trailer was SLOOOOOW.

Jason Kramer 
Rating:
5.0

Nothing to improve; Jeremy was extremely helpful and thorough with the rental process

richard declercq 
Rating:
5.0

N/A

William Barbret 
Rating:
5.0

Nothing!!!!

Tim Eller 
Rating:
5.0

Vicki was so knowledgeable and helpful!

Judith Brodock 
Rating:
5.0

Customer did not leave a comment.

Chris Bendick 
Rating:
5.0

Very friendly and helpful.

James Dietz 
Rating:
3.0

Customer did not leave a comment.

suzanne parker 
Rating:
5.0

Customer did not leave a comment.

Katrina LaViolette 
Rating:
5.0

The staff was very nice and helped me with any changes or additions and kept me on my schedule that was challenging. Thank you all.

THIOMAS BIRON 
Rating:
3.0

Customer did not leave a comment.

James Kurtz 
Rating:
5.0

Customer did not leave a comment.

JAMES NEIL DUNCANSON 
Rating:
5.0

Customer did not leave a comment.

Heather Parkin 
Rating:
1.0

Customer did not leave a comment.

Jessica Kolakowski 
Rating:
5.0

This store is friendly but I'm still never going to use uhaul again.

Joshua Dale 
Rating:
5.0

Customer did not leave a comment.

Douglas Blakemore 
No reviews have been submitted for this location.

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