Gentleman at pick up was very nice but he was not knowledgeable in the process of everything being completed online prior to pick up therefore we were not able to "skip line" and pick up keys which delayed us by atleast 30 mins. Not to mention we could not add or upload new pictures of the truck and odometer upon pick up which made it appear as though we were picking up a U-Haul with some type of trailer attached which was not the case. Having someone with knowledge would've been helpful upon pick up. To make matters worse we picked up the U-Haul with under half tank but were told upon return it must be on 7/8 tank "same condition as when picked up" which was also not the case. We know gas prices are through the roof right now but we ended up having to put $97 in the U-Haul to return and drove a total of 44 miles. Ridiculous when we know there wasn't 7/8 tank upon pick just like we knew there was not a trailer attached. At drop off CJ was very nice and knowledgeable but unfortunately as he said, pick up process changed the trajectory of drop off process which was out of his control. Needless to say, next time (if there's a next time) we will skip the online process and complete everything in house because we feel certain the info on our reservation was the prior renters and not ours.Christy G.
Customer Reviews for Wawa Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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