Customer Reviews for Waughs Customs
(U-Haul Neighborhood Dealer)

125 reviews

2610 S Main St   Harrisonburg, VA 22801

(540) 908-2818

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(540) 908-2818

2610 S Main St
Harrisonburg, VA 22801

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Suman B 
Rating:
5.0

Customer did not leave a comment.

Feras M 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
1.0

This location was not open on Saturday. The listing on your website showed them open from 8am to 4pm. No one was on site. There were no directions on how to get the keys to the vehicle. I got an email that said log on to the Uhaul app and click on "pick up your truck". There was no such icon to click on. (I found out later that you had to click on active rentals. Then you have to click on view/edit. Then at the bottom of the screen there is an icon for pick up the truck. Then you have to go through a painful process of reviewing the vehicle and giving a point of contact for verification. Just a mess of a process.) I called the customer service number and no one answered. I was able to request a call back via the app. Someone called back in approximately 10 mins. This was the only bright spot. I believe his name was Ty. He was very helpful. However, the process to be able to get to the keys for the vehicle was a disaster. It took me 20 minutes to work through the requirements on the app. If I had known this was the process I would never have chosen this location. The site/app should have a designation that no one will be on site to assist at locations like this one. Again, the process was no intuitive at all. I can't imagine how it would ever have gotten done without the assistance of Ty at customer service.

James B 
Rating:
5.0

Pick up was flawless and the lady helping was friendly and professional!

Robert M 
Rating:
5.0

Great customer service at this location!

chad g 
Rating:
5.0

Although delivery date was not as anticipated originally, I wholeheartedly recommend U-box. Everything in the U-Box was in perfect condition. You'd never have know it was ever moved. Do download the U Haul app and make certain your details and delivery are as you want. Highly recommended!

Sherie A 
Rating:
5.0

Customer did not leave a comment.

Daniel H 
Rating:
4.0

Customer did not leave a comment.

JEFFREY W 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
3.0

Tell the renter if the location will be closed.

ANTHONY B 
Rating:
5.0

Customer did not leave a comment.

Edward F 
Rating:
5.0

Customer did not leave a comment.

Yoandy R 
Rating:
1.0

Vehicle was good, however had an issue about the fuel, they said it was full when I picked it up, the gauge did show full. They said I needed to bring back at same level. I drove the pickup truck a total of 13 miles, the gauge still showed full, but being an honest person I did refuel it and it took 3.9gals of fuel so apparently it was not full when I picked it up. I made them aware of this and asked for a refund of half my fuel cost which would have been $7, they said they would not refund me, that I needed to contact customer service so I did and explained the situation to them, they also refused to give me a refund. Seems like poor customer service to me for both the location and the U-Haul corporation.

Norman P 
Rating:
5.0

Customer did not leave a comment.

Mark D 
Rating:
5.0

Walked in at 8 am after another site did not have the pick-up truck I had on reserve. They found me this dealer and the service there was excellent. I would use them again, no question. Thanks original Britney !

Bob W 
Rating:
3.0

I did get charge for something and they can’t not answer , I think if I get charge they are responsable to answering because they do the charges

LUISA N 
Rating:
3.0

Customer did not leave a comment.

Les B 
Rating:
5.0

Customer did not leave a comment.

Darryl B 
Rating:
3.0

Customer did not leave a comment.

Robert A 
Rating:
3.0

Very good service.

Elizabeth B 
Rating:
4.0

Customer did not leave a comment.

Shannon T 
Rating:
5.0

Customer did not leave a comment.

ANDREWDONOVOAN A 
Rating:
5.0

Customer did not leave a comment.

Christopher O 
Rating:
4.0

None

Yolanda M 
Rating:
5.0

Customer did not leave a comment.

AMY O 
Rating:
1.0

Satellite office. People who physically worked the site good, but uninvolved since they were following instructions from lady on phone. Lady on phone seemed bothered by call! I was there at appointed pickup time, she was at the vet. Why/how do I need to know that? Signage on door obscure. Physical trailer hookup guy was great!

Jeffrey H 
Rating:
5.0

Give the woman who assisted me a raise. She was graceful under pressure as several customers stood in line as she efficiently helped all of us right at closing time on a Friday. She was great.

John F 
Rating:
3.0

I return the truck 3 days early and was still charged for the three days. I was unable to talk to anyone because the facility was closed on Friday morning.

Steven M 
Rating:
5.0

Customer did not leave a comment.

Vince B 
Rating:
5.0

Customer did not leave a comment.

Charles K 
Rating:
2.0

Craziness..and no discount for my misfortune

Howard N 
Rating:
5.0

They were very helpful!! Thanks Monica!!

Roxann R 
Rating:
1.0

Very rude, told the woman the gas gauge was EXACTLY where it was when I picked it up and she charged us for THREE GALLON of gas!!!! I tried to explain but she was so rude I will NEVER use their location and I’ll make sure no one I know uses that location!!!

Idris S 
Rating:
5.0

The customer service she was so friendly with me i think her name was stifany , whenever i need uhaul i will go back to the same location. Thanks

Hazhar A 
Rating:
1.0

Truck and trailer were rented and DID NOT come with a hitch. I had to buy a $50 hitch.

Jacob L 
Rating:
5.0

Excellent drop off location. Good directions and instructions.

FRANCES S 
Rating:
5.0

Extremely nice and helpful. Notified me that we had left expensive earplugs in the vehicle when turned in. Very friendly and helpful when I went in to pick them up.

FRANCES S 
Rating:
5.0

Great. And I love truck pick up smile

Thomas M 
Rating:
5.0

Customer did not leave a comment.

Les B 
Rating:
4.0

Merchant should perform inspection of vehicle with customers prior to rental and explain key points about vehicle operation.

Lee A 
Rating:
5.0

Thank you

GETNET G 
Rating:
2.0

The lady at waughns customs was extremely rude and unprofessional I had booked my truck for 8 am to 8 pm she told me I had to return it by 5 pm because someone had a book’ing that she needed the truck for. I went to check and the truck was still there until 7 am which is when she called me because she couldn’t find the keys. I followed the instructions for online check out correctly and placed it correctly but she woke me up at 7 am to scream at my mom that they couldn’t find the keys when in reality it was their fault. Horrible people.

Farhana K 
Rating:
4.0

I never received my key access and it took 2.5 hrs of a moving day just to speak to someone. It confirmed my check in but no text or email with code.

Aaron H 
Rating:
4.0

The reservation and check out process was awful. Our reservation was made incorrectly multiple times and we were charged incorrectly

Emily W 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S 
Rating:
3.0

Having the equipment at a town 30 miles from where it was scheduled was incredibly frustrating. The new vehicle was much larger and the staff did not know things like how much gas the tank holds.

Howard G 
Rating:
5.0

Customer did not leave a comment.

ERIC J 
Rating:
5.0

Customer did not leave a comment.

Alicia T 
Rating:
5.0

Customer did not leave a comment.

Shannon H 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L 
Rating:
5.0

Customer did not leave a comment.

Brandon M 
Rating:
4.0

Customer did not leave a comment.

David E 
Rating:
3.0

Customer did not leave a comment.

CLAY D 
Rating:
4.0

An overall good experience, perhaps there is too much reliance on technology. We can't lose sight of "common sense" when conducting business.

John J 
Rating:
5.0

Customer did not leave a comment.

Angel D 
Rating:
3.0

The online return process was also terrible. Had to call customer service to return truck. The entire online process was awful and would not recommend to anyone. Would rather deal with humans.

STEPHENM P 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H 
Rating:
3.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Britney was cordial and politely answered my many questions.

WARREN B 
Rating:
5.0

Self check-in was very cumbersome!!! Highly recommend EVERONE view video before starting. Taking pictures was complicated.

Dennis B 
Rating:
3.0

Customer did not leave a comment.

CASSIE B 
Rating:
5.0

Customer did not leave a comment.

ALDO L 
Rating:
2.0

The check in process was difficult to navigate and failed to provide either lockbox info or combo. Would not rent another vehicle thru the app again.

Michael W 
Rating:
5.0

Customer did not leave a comment.

DENNISALLEN M 
Rating:
4.0

Better signage, better parking. Personnel helpful and pleasant.

GORDONJOHN W 
Rating:
5.0

very friendly people he,lped out were needed

RONALD R 
Rating:
3.0

Customer did not leave a comment.

Gary D 
Rating:
3.0

Since it was a Sunday return the place was closed. There was a bit of a shortage of spots to park the truck. We got the last one.

Robert S 
Rating:
4.0

Better staffing, and if I'm going to be charged another day for being late then stop blowing my phone up wanting the vehicle back!!! They was very rude.

Linda R 
Rating:
5.0

It was a great experience! Easy to check in and out. No issues with waiting and such a nice young lady to take care of everything.

Morina L 
Rating:
4.0

Great an thanks

SHANNON S 
Rating:
5.0

Customer did not leave a comment.

Nicholas F 
Rating:
1.0

I sent a note already to your team but the app was an incredibly poor experience. Didn't allow me to really see the pics (couldn't zoom in) to see if the damage i saw was captured...and then the app didn't allow me to attach a photo give my feedback (button didn't work). In both the pickup and the drop off the app kept restarting the flow I was in and only in the pickup was I able to eventually get through the flow. In the drop off I had to give up after 30 minutes of trying to get it to work. Incredibly frustrating. I would never do that mobile app pick up again and would consider using another truck provider in the future.

Andy L 
Rating:
5.0

Customer did not leave a comment.

KRYSTEN J 
Rating:
3.0

The cab of the truck was absolutely filthy. The engine was not happy and refused to go over 40 mph. It would rev the engine up really high before changing gears.

KIMBERLY M 
Rating:
4.0

Parking lot entrance is a bit rough. Lots of pot holes. Maybe repair them. Aside from that the staff was friendly and professional. Trailer was there as planned for my 3:00pm pick up. They hooked up the trailer to my car and disconnected it when I returned it the next day.

LUCIUS S 
Rating:
5.0

Friendly and helpful staff

DANIELR H 
Rating:
5.0

Customer did not leave a comment.

Benjamin A 
Rating:
3.0

Customer did not leave a comment.

Dennis M 
Rating:
5.0

If it ain't broke don't fix it

HAROLD B 
Rating:
1.0

Reservation for pickup of truck was changed 2 times. We were given a location that was very far from our home and then when we got to the location to pick up the truck it was closed on Saturdays. We also rented a hand dolly and we could not get that wither. We were not credited for our troubles at all. I would not recommend Uhual to anyone moving.

JASONDANIEL P 
Rating:
5.0

Customer did not leave a comment.

Russell B 
Rating:
5.0

Customer did not leave a comment.

Marcos D 
Rating:
5.0

Excellent service and convenience! Thank you.

Leah F 
Rating:
5.0

Thanks girls!

DEBORAH M 
Rating:
5.0

The staff was so very helpful and kind. Very appreciative of their care and professionalism.

Kathryn V 
Rating:
5.0

Customer did not leave a comment.

JENNIFER L 
Rating:
3.0

I wasn’t very impressed by our pick up location. Questions were answered vaguely and our drop of location wasn’t entered correctly, I had to call and adjust it.

KYLE C 
Rating:
5.0

The vehicle was spotless but in need of maintenance— pulled heavily to the right and there is a hole in the front manifold/exhaust which made it incredibly loud

BENJAMIN D 
Rating:
5.0

We were referred to this location after the original location's trailer lights did not work properly. This location worked hard to expidite the change and get us out quickly as we were already late getting going.

Brian C 
Rating:
3.0

Cellphone app.. When I tried to upload photos to app to show present mileage it wouldn’t except it.. I had to call the 1800 number to verify time and reason why I couldn’t update. I wasn’t satisfied with leaving van at another uhaul store that was open in town because of this issue.. van left at location where it was rented after verified with the 1800 number

IRIS D 
Rating:
4.0

Customer did not leave a comment.

Jason W 
Rating:
3.0

Waiting game. Customer should be forewarned of secondary approval. I didn’t appreciate waiting in the cold until I provided a reference and Uhaul to call them. Do that at booking. I already have to figure out how to obtain keys and find truck

Allie T 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B 
Rating:
2.0

Do more to accommodate the customer instead of asking the customer to change and accommodate the business.

KAY N 
Rating:
1.0

Staff not wearing masks, despite recent increase in confirmed viruses in the valley. Brittany claimed I didn’t clean the truck—the truck was swept. She said I needed to mop the truck. I saw nothing in the contract Re: mopping the truck. I was charged $35 for “mopping the truck and folding the moving blankets.” Brittany claimed they needed the moving blankets ASAP, despite the pandemic. You wash these, right?? I will be using a different moving truck company in the future, and not recommending this location to anyone.

ANGELA D 
Rating:
5.0

Customer did not leave a comment.

Kkenneth S 
Rating:
5.0

Customer did not leave a comment.

Edward J 
Rating:
3.0

Customer did not leave a comment.

JENNIFER A 
No reviews have been submitted for this location.

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