The vehicle was quite dirty on the outside, but both of the ladies that helped me - check-in and check-out - were so easy to work with and professional. The van was clean on the inside and all was in order. Overall a great experience.Lynda M.
Customer Reviews for Watson & Taylor Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Tyler J.
El cliente no dejó un comentario.JOSEPH G.
Extraordinario servicio al clienteHUMBERTO M.
The nicest people ever at Watson and TaylorROB A.
El cliente no dejó un comentario.Kaori S.
El cliente no dejó un comentario.ROB A.
El cliente no dejó un comentario.Retauth N.
The lady who assisted me from start to finish was perfect. She helped me reserve/book the exact truck I wanted, she followed up with me, she went above and beyond what was needed. She was flexible with my rental when I turned it in as well as offered useful items for me move. I would recommend this location above anywhere else. Personally want to thank her!hank G.
El cliente no dejó un comentario.CARLA A.
El cliente no dejó un comentario.MICHAEL M.
Nothing friendly handled very professionally CourteousKaren C.
El cliente no dejó un comentario.Becky Y.
Katherine was great!Allan A.
Everything was great actually. Very friendly young lady helped me with everything even my adjustments. It was a pleasant experienceAnthony J.
We returned the trainer to a place around the corner. It was NOT a drop off location. At 1 am my daughter and I hooked up the trainer and drive it across town. I wS NOT told there were only a few locations that had late night drop off locations.Sharon L.
El cliente no dejó un comentario.Eddie L.
El cliente no dejó un comentario.Josh S.
I love renting from this location Catherine is the best!Infinite P.
El cliente no dejó un comentario.Robyn Y.
The truck smelled like cat piss and catKadarius R.
El cliente no dejó un comentario.Andrew K.
El cliente no dejó un comentario.Zachary S.
We use this location all the time as it is very easy checkout and staff are very nice and professional.Robert M.
El cliente no dejó un comentario.Gene J.
El cliente no dejó un comentario.Timothy J.
El cliente no dejó un comentario.Elaina D.
El cliente no dejó un comentario.Marvel M.
El cliente no dejó un comentario.Timothy W.
Catherine Buckner was our customer care rep and she was very helpful.Patricia H.
This entire process was easier than I thought it would be. Was nervous dealing with a 1-800 number and then going to a local location. Not to worry, they were well connected and it worked well. Thanks.Mark B.
Excellent service!!lori R.
Very easy to rent and return rental.Norman A.
No complaints. U-Haul was easy, staff was friendly.Raymond S.
El cliente no dejó un comentario.Desmond O.
El cliente no dejó un comentario.hellen R.
El cliente no dejó un comentario.Todd E.
Great location, great staff, can't say enough good things about my experience.kevin O.
El cliente no dejó un comentario.Maria C.
El cliente no dejó un comentario.Cynthia G.
Katherine was fantastic. She had a great attitude, was welcoming and helpful.Seth D.
Great customer service.ignacio M.
El cliente no dejó un comentario.Valina H.
The young lady was very friendly and she provided a fast and good service.... love to receive service like this, happy to spend my money with the companyIvan R.
El cliente no dejó un comentario.Corey M.
Their access was limited due to construction. That wasn't their fault; however, their staff couldn't give the proper directions to enter from their alternative entrance. I wasted 15 minutes driving around looking. The driver's door wouldn't close properly without having to slam it. The vehicle also had no windshield washer fluid and the wipers were terrible. Given that my rental was for a cross-country rental, one would think that there would have been the simplest of maintenance performed. Not a good location at all.Bob V.
Katheryn was great!. She made the whole experience easy and amazing. ¡Gracias!Thomas P.
El cliente no dejó un comentario.Alexander K.
Very difficult to determine where to turn in the vehicle. Never found the Officesteve M.
Outstanding serviceDawn P.
El cliente no dejó un comentario.John J.
El cliente no dejó un comentario.Brandy A.
El cliente no dejó un comentario.Jason G.
El cliente no dejó un comentario.Jesus S.
El cliente no dejó un comentario.Neal L.
continue the excellent service.Delroy E.
Very nice customer service and the office smells so good...Alyn D.
El cliente no dejó un comentario.Megan M.
El cliente no dejó un comentario.Joshua S.
El cliente no dejó un comentario.Samuel A.
I worked with Catherine and she was absolutely incredible! She was very kind and patient with me. Every question was answered (even ones that I didn't think were necessary). This is definitely one of my top three customer service experiences (ever)! I have recommended this location in Addison to all that have asked me about my move.Eugene B.
The people at Watson & Taylor are fantastic. They've always treated me well and I will continue to rent U-Haul vehicles from them. This was my first experience with a van rental and it was very nice. Well done, U-Haul and Taylor & Watson.Thomas M.
El cliente no dejó un comentario.Tiffany F.
El cliente no dejó un comentario.Rick G.
El cliente no dejó un comentario.Adena H.
Customer Service was very very Excellent. They are efficient. fast and friendly obviously caring about the customers needs.Charles H.
The cargo van was very dirty. Everything else was fine. They fix the billing due to an error. The receptionist was great! The dirty is an easy fix. Just has to be consistent. GraciasChelsea L.
Kathrine and Melissa are A#1 in my book. It would be hard to improve the great job they do.Wayne H.
Excellent customer service. I really like how professional the representative was. She made sure all my questions were answered and she was available anytime to make sure my u-Haul needs needs were met. I highly recommend this u-Haul locationNate B.
Very good serviceAbreham H.
Kathrine and Mellissa absolutely ROCK. Friendly and helpful in every way possible. Even with other U-Haul locations closer to me... I will drive a little for the Top Notch Service provided by these two ladies.Henry W.
That the employees were polite and friendly added to the positive experience.George C.
Excelente antencion por la muchacha que estaba trabajando ahÃ y muy buen servicioMagdiel L.
The inside of the trailer had a lot of dirt and grease in it which got onto our things. The service rep we met with was great though. She was quick but thorough. Just didn't think to check the inside.Crystal F.
The people here are great.John G.
Catherine is great!Christopher P.
El cliente no dejó un comentario.Jeffery M.
Watson & Taylor has great people and their location is very conveniently located.Thomas M.
Did not make arrangements for where I would drop the trailer after I arrived in Dallas. I called them, they said bring it, and less than half an hour later everything was done and I was on my way. Couldn't ask for better.Dean C.
Fast friendly professional folks. Its been urs sinve I needed a uhaul and the process is much faster and convenient than I remember.Robert K.
Very friendly, had everything ready right on time and also very eager to help. Will use them exclusively from now onLarry J.
El cliente no dejó un comentario.Kim L.
El cliente no dejó un comentario.Damon L.
El cliente no dejó un comentario.Gordon G.
El cliente no dejó un comentario.Son D.
Great experienceMichael T.
Nothing! Fantastic customer service! Fast exit, the best uhaul experience I've had.Steven B.
El cliente no dejó un comentario.Chisom E.
The location is hard to find and on my first trip there, I found it confusing as to how to get into the store to rent the vehicle. Subsequently in trying to reach the personnel with questions about my rental, I never received a call back even after leaving messages. Apparently the space is on a storage facility lot. When I did reach someone at Watson Storage, I was referred to another location at Marsh Lane and Belt Line. However, I drove there to the Watson Storage location to complete my business. The persons onsite were great and satisfied everything I needed in terms of customer service. Cars seem to be safe when left there.Alice S.
Good help! Easy no hassles! They rockDylan P.
Outstanding service and very friendly people.PATRICK P.
El cliente no dejó un comentario.Paul B.
Just a little hard to find other than that everything was fine.phillip H.
Broken windshield wiper and it poured all day.Roy S.
Service was GREAT & I appreciate the lady who helped me, though I still had to redo much of the paperwork I had done online to reserve the truck. The truck ran GREAT, but it was in rough shape externally (scratches & dents, etc.). Also, the windshield on the inside was terribly & distractedly dirty & streaked from some previous failed effort to clean it. Still, I would rent here again for sure.Terry C.
El cliente no dejó un comentario.Joshua S.
El cliente no dejó un comentario.Pal P.
El cliente no dejó un comentario.Edward H.
El cliente no dejó un comentario.John M.