Not a designated place to park after hours or who to contact.Paula G.
Customer Reviews for Watson & Taylor Self Storage
(Distribuidor de U-Haul del vecindario)
Austin, TX 78721
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Viernes:
9 a. m. a 2 a. m. / 3 a. m. a 5 p. m.
8 a. m. - 1 a. m. / 2 a. m. - 3:30 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Make sure to check whether or not moving supplies are available. The stuff I booked online was not there, it was just an empty truck. Other than that, my experience was goodBrian H.
When we returned the truck the gate wouldn't open because there was nobody working in the office even though it was business hours. We waited there a long time, called and called and no answer. Finally someone who has a storage unit went in with their code and we quickly followed. Hate to think how long we would have waited- all day? If the guy had not come to his storage unit.KELLYANN H.
The staff there was a kind and diligent worker, but clearly overworked. He could use a coworker to help him even the load.LARA K.
Unrelated to this location, the hold times when calling customer service are too long! Average on hold time was 15 minutes before speaking with an agent.cathy B.
El cliente no dejó un comentario.SRINIVAS V.
El cliente no dejó un comentario.Amanda G.
This location has a gate that is only open from 8am-6pm and does not allow for after hours drop off. However there was no indication of this when I made my reservation on the Uhaui site. I tried to drop the truck off at 10 pm after being exhausted from moving all day and was incredibly frustrated to have to come back the next morning. Please update this information on the website.Colin M.
El cliente no dejó un comentario.BARBARA ANN P.
El cliente no dejó un comentario.JAZZ W.
Everything was 100%! From the time I pulled up to the gate, to the drop off time.ROLANDO C.
A trailer with ramp always, uhaul representative did explain no ramp!!DELBERT H.
El cliente no dejó un comentario.ALEXIS H.
I can't think of any improvements. It was a very hassle-free transaction. The man running the place wasreally nice and helpful.JOSHUA C.
I was very satisfied with custr service and very easy process of rental.kedrin M.
Staff was very friendly and helpful.john W.
El cliente no dejó un comentario.Georgia S.
Friendly staff and quick service.Stephan J.
The owners were so incredibly kind, helpful, and personable. We will definitely return to that location for our next rental!Kimberly M.
El cliente no dejó un comentario.SALVADORE R.
The person at the location was efficient and helpful.RONALD Z.
Super friendly customer service!ALTHEA L.
El cliente no dejó un comentario.Jose J.
El cliente no dejó un comentario.Roberta L.
The team at this location was incredibly kind and helpful. They were also very diligent in explaining the rental process and answering any questions I had. I will definitely come back for any moving needs.Mason A.
El cliente no dejó un comentario.Sophie G.
The truck was not cleaned. Doing a check of the truck with phone photos does not show the existing damage on the truck. It would be helpful to have the truck I ordered from the location I needed it from without moving my reservation the day prior to my move. This caused additional stress in an already stressful move.Paul M.
Friendly and efficientDEWAYNE W.
El cliente no dejó un comentario.annie E.
Absolute best U-Haul experience ever- fast, clean, and courteous! Owners were prompt, kind, and SO helpful! Have you ever seen someone clean the truck before you take it away? Now I have! Have you ever had someone walk with you around the truck and point out imperfections so you aren't charged? Now, yes! I've moved many times and this was by far the best truck and experience. Watson & Taylor self storage is highly recommended!EMMA H.
El cliente no dejó un comentario.KIMBERLYN T.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Gilbert A.
The employees working here are very friendly and easy to get in touch with. This was the first time I'd ever rented a U-Haul through the app and everything was fast and simple. I think it has been mentioned before, but I'll mention again, if your phone doesn't get a good cell signal, it may be a little difficult accessing the app from this location.Aron T.
The location is great and the owners are so friendly and accommodating. However, UHaul itself needs to properly reflect that 24/7 pickup is not currently available at this location.Emily N.
Horrible. I re-fueled the truck above the 1/4 tank mark and surpassed the guide chart by $2. They are trying to charge me an additional $58.88 for (Ez fuel sales, Fuel fill up service). Never using againSylvia R.
Better internet service. Checking out took longer than necessary because of slow internet service.Tom C.
The whole process from reserving, picking up and returning the truck went off without a hitch. I would definitely recommend renting a uhaul from this location. The only down side right now is all the construction in the area. However the customer service I received made up for that.Roslyn N.
It's good to know that people like that are still around! They are helpful curtious,quick & efficient,and make you feel comfortable while tending business! ( Plus the ice water definitely helped!) Thank you ??Karl D.
When I filled the truck up with gas, gas spewed out of a pipe underneath the truck (near the gas tank). It looked like someone had tried to patch the leak but quite a bit of gas still spilled out onto the ground.Riley F.
Make sure signage and phone calls are easily available.Timothy O.
El cliente no dejó un comentario.Jorge G.
El cliente no dejó un comentario.scott M.
El cliente no dejó un comentario.David A.
The staff here are so nice and accommodating. They made a stressful event very easy. Thank you BJBarbara J.
El cliente no dejó un comentario.Koshy V.
The people were wonderful. Very accommodating after a long trip.Jana R.
Past customer had a dog. Windows inside dirty and not vacumedJerry G.
El cliente no dejó un comentario.Lonnie P.
El cliente no dejó un comentario.Paulina C.
They charged me gas that I was not suppose to be charged and,saying they took picture of gas hand,I put gas above 4th a tank,,lthats what was in truck before I left ,,this is the worst service ever,I AM SUPER PISSED,cherish S.
The dolly wasn't included, but U-Haul did remove the charge for that aspect so I'm happy that that portion of things was figured out. Easy to pick up, and made my move 100% easier.Mark R.
Excellent serviceDale R.
El cliente no dejó un comentario.Casey H.
Very friendly couple than runs the storage facility. Limited amount of trucks available.Matthew G.
Owner was very helpful and friendly.cassidy T.
Be sure to use app to check out the truck if picking up rental from this location.Joshua A.
They were super amazing and I would suggest that anyone in the Austin area go to them. They were so nice, helpful, and accommodating.Jennifer A.
El cliente no dejó un comentario.Shaneal S.
Drive way exit is to low for a trailer. When using a trailer a better exit is needed.Craig T.
El cliente no dejó un comentario.Mark P.
El cliente no dejó un comentario.ARMANDO A.
El cliente no dejó un comentario.subodh A.
Helpful and courteousLEONARD H.
Friendly staff.Aaron R.
Amber was awesome! very courteous and super friendly. I truly enjoyed her customer service.Rochada R.
Everyone was very helpful and so kind! I would highly recommend them to anyone!Imelda M.
El cliente no dejó un comentario.Paul L.
Great management! Thank you for your service, we support our troops! Great customer skills and very pleasant to work with. Should have rented storage here with a higher price rather than Rundberg location.Rigo D.
Truck was dirty, windshield was covered in tree sap and could barely see out of it. Had to take it to a car wash before heading on my road trip. Moving blankets were strewn across the back of the truck. Renter did not walk me around the truck to ensure all damage was marked or give any instruction.katie R.
Great serviceTim H.
El cliente no dejó un comentario.James L.
And I dropped off the U-Haul I wasn't told I was looking for a different business name then the U-Haul so it took me a bit to find the storage business where to Leave the truck.beatrice R.
El cliente no dejó un comentario.Paige W.
El cliente no dejó un comentario.Elizabeth B.
The man and woman working there were extremely nice and helpful with me!Clay S.
This was not my selected location. Neither location that I chose on your website was actually in my reservation. Why even let customers choose when you change them. Very frustrating.Gary M.
El cliente no dejó un comentario.TRACEY F.
El cliente no dejó un comentario.Richard W.