Customer Reviews for Watson & Taylor Self Storage North Lamar
(U-Haul Neighborhood Dealer)

282 comentarios

11712 N Lamar Blvd   Austin, TX 78753

(512) 257-0372

Horario

  • Monday–Friday
    9:30 a. m. - 1 p. m. / 2 p. m. - 5:30 p. m.
  • Sábado
    9:30 a. m. - 1 p. m. / 2 p. m. - 3:30 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(512) 257-0372

11712 N Lamar Blvd
Austin, TX 78753

Servicios en esta ubicación:

Horario

  • Monday–Friday
    9:30 a. m. - 1 p. m. / 2 p. m. - 5:30 p. m.
  • Sábado
    9:30 a. m. - 1 p. m. / 2 p. m. - 3:30 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Asher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLBAN A. 
Clasificación:
1.0

That's my last time using U-Haul, I will take my business where I'm appreciate. I'm disgusted about how know response to the issue about my complaint.

allen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

marcos R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy R. 
Clasificación:
3.0

I reached out to UHaul regarding discrepancies with my bill, I was charged 2X the insurance I was quoted. I still have not heard back from them. I can not recommend UHaul until this is resolved.

Patrick C. 
Clasificación:
1.0

Truck dirty on inside with muddy footprint.i got charge for a clean up

Averil H. 
Clasificación:
5.0

n/a everything was perfect!

Celica D. 
Clasificación:
2.0

No furniture pads and not stocked

Chris F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria D. 
Clasificación:
1.0

I faced a bunch of problems at this U-Haul facility. Initially, when I came in, they said they gave my truck to someone else. I booked it a week ago. But they still gave it to someone else. I spent 45 minutes out there to just talk it out to see how we can work it out. Finally got a truck, but the truck was all wet with water. It messed up our mattress and a bunch of stuff. When I reached back to the facility, he was like contact U-Haul. I dropped off the truck in two hours where I borrowed it for 24 hours. Ended up getting it from hertz Probably the worst experience I have or had, and then Uhaul charged me for such a shitty experience.

Jatan K. 
Clasificación:
5.0

You are good service

zhefei Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pablo C. 
Clasificación:
5.0

Verygood

baizhan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAKEIA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roger S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvin G. 
Clasificación:
5.0

Juan was so friendly, thank you so much for your help! I will definitely recommend this location to any friends who need a uhaul.

Cameron R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Genesis O. 
Clasificación:
1.0

We waited for an hour to receive our truck and our entire day was very difficult for that reason. It was really unacceptable how long we had to wait. We won't be using or recommending uhaul

Perry C. 
Clasificación:
5.0

We did the mobile pick up for an evening move. Check was less than 10 mins and we were in the go. Very convenient!

Keith C. 
Clasificación:
1.0

My vehicle was not available when I arrived for my reservation. They had just given it to a local renter. I was forced to take a larger truck which was an inconvenience in itself as I had a small load. When I returned the vehicle I was overcharged for the service. I did not get the $75. Reduction for taking vehicle to Los Rios site. So the bait and switch in Austin cost me more money, time and fuel. I expect a refund of at least $75.00.

Bob B. 
Clasificación:
2.0

I was charged for gas when I told the clerk that I left it where it was given to me.

Earvena C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Le C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTINA R. 
Clasificación:
2.0

El cliente no dejó un comentario.

JEFFREY B. 
Clasificación:
4.0

Truck handled poorly. Possibly needs maintenance

ISAAC C. 
Clasificación:
5.0

Excelente

EDISON E. 
Clasificación:
1.0

It took 30 min to check in, I didn't receive conteact paperwork and was overcharged when we returned. My main issue though, was the truck steering was so loose that we it was terrifying to drive at higher speeds. We returned the truck much earlier than needed and asap. The owner refunded the dolly cart charge we didn't rent. Nothing else on the gas overcharge or esp. the truck safety. The Uhaul website pointed me to this location. Beware.

NOAH A. 
Clasificación:
5.0

Easy rental, good experience

RONALD L. 
Clasificación:
5.0

Amazing Staff! Extremely nice!

Alora H. 
Clasificación:
1.0

This guy is a scam artist. He charged me for insurance even though I declined it. Left two different voice mails and never got a call back. Can't email him as the link doesn't even work. He's never there at the facility so I couldn't see him face to face. Incredibly unprofessional, will never use this facility again or any U-Haul provider.

SCOTT L. 
Clasificación:
3.0

Had issues twice trying to pick up before opening hours with mobile option.

RADU A. 
Clasificación:
5.0

Very friendly and welcoming. Please do not change a thing!

Marissa M. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN E. 
Clasificación:
5.0

Convenient to have it attached to my storage unit

Zachary G. 
Clasificación:
3.0

In the initial estimate, only amounts that were presented were $19.95 rental charge and CDW of $20. Ofcourse, I assumed tax. Cleaning charge of $25 - why wasn't that included in the initial estimate?

Preeth K. 
Clasificación:
5.0

Juan was excellent!

PATRICK E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandra R. 
Clasificación:
5.0

storage prices are high

SRIHARSHA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH C. 
Clasificación:
1.0

The u-haul app wasn't working. I think there's an issue with internet in this area. So after many multiple frustrating attempts I finally was able to rent it 30 minutes later. Then the guy left because he figured we were late and had other responsibilities to attend to. Not a good experience. He was nice enough to update our time to 1p.

CHLOE R. 
Clasificación:
5.0

Juan was amazing! He helped me get everything taken care of quickly and efficiently.

Cynthia G. 
Clasificación:
5.0

Muy buen servicio

JORGE O. 
Clasificación:
5.0

Super friendly efficient folks

Jay L. 
Clasificación:
5.0

Una muy buena atencion y profecionalidad del trabajador que me atendio muy contento con el servicio que me brindo muchas grcias

YONAEL M. 
Clasificación:
5.0

Juan was very helpful with my needs and when items/ products were not available at my timeline he searched other locations for me. His customer service was outstanding and made a great connection with me and my husband to make our moving experience an ease.

BONNIE LEE G. 
Clasificación:
5.0

Staff was awesome. Quick and easy.

RUSSELL D. 
Clasificación:
3.0

The gentleman didn't explain anything of prices . He literally checked me in and and gave me keys then come back I ended up paying 50 more then planned

Raven H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
4.0

I dropped it off outside of regular hours so I didn't have an opportunity to meet with any personnel. I did call the office 2 times before the move to ask a question about the drop off. The first call went to VM and the second call did too. I left a message with my concern, but no one ever reached out to me.

Marshelle B. 
Clasificación:
1.0

El cliente no dejó un comentario.

raymond A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAIKEL R. 
Clasificación:
5.0

Facility sign read 'OPEN' and no one was inside. It was not immediately clear that the vehicle return needed to occur online.

Monica E. 
Clasificación:
3.0

Great guy at location was on time and helpful, but he changed my drop off location from Atlanta to Austin

AUSTIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHSEN B. 
Clasificación:
5.0

The only issue was that the driver side door window cranked very hard.

Randall K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Veronica H. 
Clasificación:
5.0

Juan provided great customer service. I will definitely use this location again solely for the service he provided.

RONALD F. 
Clasificación:
5.0

Juan was very helpful, and I liked that he was there, remembered me when I had to call in later with questions. I love it when business have excellent in-person service.

Shannon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMANDO V. 
Clasificación:
1.0

Make sure your vehicles are safe . I was rented a vehicle With the windshield wiper motor broken . If I would have known this I would not have rented the truck because we had rain that day and I almost got killed

BEZHAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE B. 
Clasificación:
5.0

Everything was exceptional. Always prefer U-Haul.

MIKE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RADU A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JASON M. 
Clasificación:
3.0

Explain all fees before getting signatures. $20 fee for after hour return and gas.

Felipe Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita B. 
Clasificación:
5.0

I appreciated how clean the office was.

Elizabeth G. 
Clasificación:
5.0

The rate for my van was apparently 89.00/day and no one said anything about that. I was under the impression that it was 20$, like it says on the truck. I cannot stress enough that NO ONE said "the rate is 89.00$ a day." Antonio, who signed me up, was very nice. But AGAIN. No one told me the ACTUAL PRICE of the service I was buying.

TRESHAIN H. 
Clasificación:
5.0

The guys who helped me out at Watson and Taylor were great! They were very friendly and helpful. They even worked with me to modify my reservation to a larger truck last minute. I would 1000% recommend them and I will only be using them for any austin truck rental needs!

Stephanie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eva O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angeline S. 
Clasificación:
5.0

Our service representative was friendly and helpful and well informed

Rosario M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie H. 
Clasificación:
2.0

When I returned the truck I had asked why I was being charged a higher amount than was on the website and Antonio assured me he would correct my bill and credit the difference.... guess what-wasn't done! He also said they had a 10 foot truck for me to rent so I went right to the location and in the 15 min it took me to get there he said that one had been rented... but it was still in the lot-even when we returned from our short trip...

deol J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK P. 
Clasificación:
5.0

More parking

BRIGHT W. 
Clasificación:
1.0

The employee lost the office keys, resulting in an hour and a half delay of my picking up the truck I reserved. This delay altered the entire moving day schedule. Without the delay, all trips would have been made on moving day. Instead, trip 3 was on the following morning. I was also told not to drop off the truck at the scheduled drop off location. I was told to return the truck to the original location. All these delays, caused by an employee and the alteration of the drop off location, resulted in the truck being turned in 30 minutes late. Noe, it appears I am being charged for additional days. I should not be held responsible for an employee's mistake.

JESSICA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN F. 
Clasificación:
5.0

I returned trailer a day early but was charged still for the 5th day.

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LELA SUE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eileen D. 
Clasificación:
5.0

Antonio was a great help. Great employee

ISAAC F. 
Clasificación:
1.0

My review applies to this location only:- I chose the U - haul self service and when I couldn't find the truck I went inside the office and I met the two most arrogant guys of my life. The first answer they gave me is there is no truck and the truck number I was showing is rented already. Later when they agreed to give me a different truck and were taking my details they literally yelled at me 2-3 times like this : 1st â€"- I asked them to repeat- he put the pen on the table and took both hands above his shoulder and yelled “I am asking for an alternate name and phone number”. 2ndâ€"-This is the second person in the office(the one who is darker skin tone and taller between the two). Now this guy stood up and literally was ready to fight physically until I turned and looked the opposite way and gave a gesture that I don't want to talk to him and will only talk to the other guy(Otherwise he was coming closer). He went back and sat on this chair. It was very difficult for me to realize that this was happening to me for real. The only solution to this is to never go to this location again.

Akhil M. 
Clasificación:
3.0

The online website proceeded my order incorrectly and I was not able to receive the materials I wanted.

Haitham A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen G. 
Clasificación:
4.0

The man who waited on us was very helpful and hurried to get us taken care of.

NEVIN B. 
Clasificación:
5.0

They were real friendly

Kerry W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kendyl D. 
No se han enviado comentarios para esta ubicación.

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