El cliente no dejó un comentario.Wendy R.
Customer Reviews for Water Mart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Be prepared for changes to the size of truck and to the locations for pick up and drop off. Having changes to all three had added extra stress to the whole moving experience.Mae W.
Quick, painless and had after hours key drop-off so I didn't have to keep the truck longer than i needed to.. Highly recommended.Scott B.
Convenient location and great customer service.Byron R.
El cliente no dejó un comentario.Charles H.
Efficient and friendly service.Mark H.
El cliente no dejó un comentario.Alistone S.
Family members have used this location in the past, which is why I chose it this time when I needed a truck to move some furniture.Brad C.
El cliente no dejó un comentario.Andrew P.
El cliente no dejó un comentario.Melvin B.
Very easy return - as it should be. The location's parking does not easily fit a large truck, but has plenty of space for you to park it.Igor B.
El cliente no dejó un comentario.Ed L.
Staff is professional, helpful and friendly. Renting from u-haul has been an excellent, hassle-free experience. Keep it up and thank you very much for outstanding service!William Bill B.
El cliente no dejó un comentario.Ernestina F.
I ordered 12 blankets and a dolly, neither of them were in the truck when i picked it up. I also got charged twice for the same truck rental. Not pleased at all.Jeff B.
El cliente no dejó un comentario.Narendra J.
El cliente no dejó un comentario.Gunter H.
Great location, had issues booking online (it changed my reservation to another week and a city 300km away), so I ended up booking directly through the location. Super easy to book and friendly staff. Would recommend this location for sure!Krysten M.
El cliente no dejó un comentario.Omaion B.
Very personable and helpful. Very quick interaction, appreciated in this time of COVID.Tim C.
Stop trying to rip people off with your online booking, It purposely wanted me to go to the east end of Ottawa to pick up a truck going west. At least 35 km further. It did it on my first booking as well made me drive 10 miles past a dealer that had plenty of vehicles I wanted. It even changed my drop off location, there is a location within one mile of me, and it wanted me to drop it off at least 18 km away. Its just not rightDayton L.
El cliente no dejó un comentario.Susanne Y.
It was very nice and friendly people and they serve has very fast everything was excellent and thank youMehrajuddin A.
El cliente no dejó un comentario.Carlton F.
All good ,good experience with no issuesRon M.
Cab was dirty ie. pet food under seatBruce W.
El cliente no dejó un comentario.Miguel M.
El cliente no dejó un comentario.Denise R.
El cliente no dejó un comentario.KAREN I.
First time renter. I dropped off the keys in a drop box before verifying the truck. I couldn't take a picture of the odometer or inside the cab afterwards. Oops.Matthew O.
Have truck available in all your locationsClinton M.
El cliente no dejó un comentario.ROSS M.
El cliente no dejó un comentario.Allen A.
The driver and passenger area has unpleasant smell when entering the truck , it requires attention to improve the smell and make it smell fresh .Maher G.
El cliente no dejó un comentario.Alexandre Q.
Bigger sign, couldn't hardly see the u-haul storeDenis C.
Great serviceNikolas R.
Super friendly staff!Mariyam C.
El cliente no dejó un comentario.DARRYLPATRICK S.
No improvements necessary.barry L.
El cliente no dejó un comentario.Doug K.
Awesome, hassle free, fast, electronic, touchless experience. Thanks to my neighborhood watermart location.JAGJOT D.
Was charged for a utility cart I didn't receive or get to useLisa B.
There was what looked like an exploded can of soda in the cab and was a messTravis D.
El cliente no dejó un comentario.michael B.
El cliente no dejó un comentario.Chris H.
El cliente no dejó un comentario.colleen K.
The online way of giving back the truck kind of sucked. We should be made aware that we have to do it on site and in the car. And please someome pick up the phone there... I needed the truck for like an extra hour and I called many times and no answer. That kind of sucked. But aside from that the guy was nice.Pamela G.
El cliente no dejó un comentario.Jeffrey K.
Good serviceSedonie N.
Everything was as per my reservation, pick up and drop off really easyJana G.
Keep the wonderful employee that dealt with us.Anne M.
El cliente no dejó un comentario.Mark D.
We did not have the additional equipment we had ordered and returned the truck 1hr later. We also had a great deal of difficulty in obtaining the truck via the app. The app did not function and we had to call customer service..getting approval was painfully long and confusing. And to finish things off the padlock on the truck was not explained and we had to take approx 4 attempts to figure it out. And finally I got charged 60 dollars plus for a job I was not able to do. I find the entire experience aweful and hope that I never have to deal with U-Haul , which was always my first choice.Robin S.
Dirty interior. Severe vibration when braking. Ran out of windshield washer fluid after three usage.Daniel P.
El cliente no dejó un comentario.Mark N.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.Eyas H.
They didn't have the utility cart or dolly I reserved - why wasn't I told ahead of time?Anna C.
You should always rent a vehicle with a full tank of gas so that the customer doesn't put more fuel into the tank than they used when they top it up, something that is easy to do.Lawrence K.
Manque de grattoir de neige!JEAN C.
El cliente no dejó un comentario.Nabil H.
I rented my truck on the evening of Dec.18th. The truck that was given to me had a thick sheet of ice on the windshield while all the other trucks on the lot were cleared. It took me 15 minutes to clear it. The truck only had 1/4 tank of gas in it and with -20 degree weather I think the trucks should have it least a half a tank. Not impressed and will rent elsewhere for future.Lesley M.
I had issues upon returning the truck, in that, there was a balance owing. I attempted to use my Visa debit to settle it, but, it wasn't accepted. I went to the dealer during business hours to deal with it, but, had to involve Customer Service to rectify the situation. Everything was resolved, but, it just seemed like a lot of hassle to get it done.Jeffrey P.
El cliente no dejó un comentario.Don A.
This location saved my day. The location I was supposed to pick up my U-Haul from gave my truck to the person ahead of me in line, who did not have a reservation on a truck. This location came through when the one down the street royally screwed up.Emithyst M.
El cliente no dejó un comentario.Edward V.
El cliente no dejó un comentario.Sergii B.
Hello , The amount that was shown in the receipt is not what is deducted from the credit card. Please review this issue because the amount deducted from the credit card is higher than the in receiptMohammed S.
El cliente no dejó un comentario.SELMA M.
Very nice and friendly service at this location, would use them again.Scott P.
Best U-Haul experience I have had yet.Erin D.
El cliente no dejó un comentario.willie M.
You just charged me $30 for cleaning. The truck was clean and when i took it it was not that clean. This is a good way to steal people's money. I would not recommend this location.MOULOUD A.
El cliente no dejó un comentario.Jeffrey P.
Very polite and attentive.James H.
I noticed that right hand (passenger side) mirror did not maintain the setting. bumps moved the mirror and looked at he pavement! Even after adjustment it wert AOL! Otherwise great truck!!!!! igorigor T.
U-Haul manager at Water Mart in Bells Corner, Ottawa is very friendly and easy going gentleman. It was a very pleasant experience to rent the U-Haul truck. And trust me - I know what I am saying - because before I went to Water Mart location, I've been to another two U-Haul places in the area (I won't be naming them). If I have to - I will rent here again. Cheers!ros M.
Water Mart is always extremely friendly and professional- always a pleasure. That being said, every time I rent a uhaul there is always so much confusion about where the pick up location is. I don't know what needs to be done, but I feel the online bookings should be clearer.Matthew M.
The gentleman made is easy to drop the truck off - service with a smile.Rebecca S.
The truck was generally clean (no garbage), but clearly, with constant use, the cab area doesn't see a regular cleaning. The box section of the truck was clean, although the rails/runners for the back door hadn't seen oil in a while, so a few squirts of WD-40 solved that issue ---- again just constant use. Generally....happy.william D.
El cliente no dejó un comentario.Joe V.
El cliente no dejó un comentario.mika A.
Great Service and Great Job Peter! Very very appreciate.Alexander T.
The service was excellent! Our reservation was accurate and easy to confirm. The man helping us at the pickup location was very friendly and personable. He started a long day off with a smile!Kirran I.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.Keith A.
El cliente no dejó un comentario.JUAN M.
one small problem was that someone before me was smoking in the van and the smell was quite bad, maybe a NO SMOKING sign in the cab. Thanks.Susan B.
El cliente no dejó un comentario.Stephane D.
The staff was very helpful.Scott M.
The truck was dirty inside, I had to sweep it out and get rid of small rubbish, the guy that served us is a liar, he mad a promise about it being ok to return the truck an hour late, then even when I saw him and spoke to him, he made the same promise to my face, half an hour later the e-invoice arrived and he had charged me an extra day. DON'T MAKE PROMISES THAT YOU HAVE NO INTENTION OF KEEPINGStephen T.
El cliente no dejó un comentario.Jacalyn F.
El cliente no dejó un comentario.Chad D.
The rental experience was fine, but returning wasn't: I returned the vehicle a day early but THEY DIDN'T CHECK THEIR KEY BOX, so I got charged for two days instead of one. When I called, they said "Oh, we didn't see it, call UHaul". Terrible service experience.Peter W.
El cliente no dejó un comentario.Kevin B.
El cliente no dejó un comentario.Peter V.