Customer Reviews for Wash & Win 688
(U-Haul Neighborhood Dealer)

Rating:

1.0

The back of the truck had broken cabinets inside. The worker told me to empty it and put the garbage by a locked gate around a dumpster. Then a lady from the fas station came out yelling at me because I put garbage by their dumpster. The worker just stood there, not wanting to be involved. Also, there was a trailer attached to the truck. The worker told me I had to unhook it myself. Horrible customer service! I got to clean their truck, unhook equipment, and get yelled at.

Rating:

5.0

Fast friendly service

Rating:

3.0

The rep's tell you one thing and do another

Rating:

5.0

easy

Rating:

5.0

Tim was so helpful with getting my car off the transport. Kind, helpful, great customer service. Thank you!

Rating:

4.0

N/A

Rating:

4.0

Very clean and friendly. Easy pick up. Doesn’t have quite as many supplies as other locations I’ve been to, but still very nice.

Rating:

5.0

Drop off location, staff was contacted by phone and very helpful. Call drop off information was done via phone call with staffing no internet needed, which was get because I was having some connection problem with my phone service.

Rating:

5.0

This location performed very well and unknowingly saved us through an emergency. Thank you!

Rating:

5.0

the equipment was clean but the a/c wasn’t working so we were dying of the heat, and loading things, carrying up and down stairs… we get in the truck and it’s an oven! We BADLY needed an oasis! We were literally borderline heat stroked… The a/c doesn’t even blow, at all! we called and they said to roll the windows down! that was it! thanks a lot! we knew that! but what will you do about it‽ apparently nothing. I asked twice more after that and got little response. this was serious!

Rating:

1.0

Nobody was freaking there!! I showed up at 1pm (I was on time!) and attempted to do the online checkin. I was never given a key box number or code. I tried to go inside and the door was locked! No sign on the door other than the stated hours of 6am-11pm. Again, it’s 1pm and not a sole is around. I call u-haul not once, not twice, but FIVE times. Every time I am told there is an area rep that is approx 5 minutes away. I waited and hour and was lied to numerous times. Seriously, is “the rep is 5 minutes away” your standard BS line??? I shouldn’t have to pay a penny for this screw up or yours!!!!! Not only was I screwed out of my originally rsvp truck that was reserved 4 weeks prior, I had to get 2 trucks, pay a one way fee, and pay miles. What a JOKE! U-Haul should be ashamed!!! I was a business owner myself for nearly 20 years and would have been mortified if a single customer of mine was treated the way I was treated………nonsense!!!!!

Rating:

5.0

Staff was very nice and helped us get the trailer hooked up. Answered all our questions. Thank you.

Rating:

1.0

Just dropped the Uhaul off and was charged for an extra day, still waiting for someone to contact me. The whole experience was painful from start to finish. From incorrect information to having my account charged an extra $100 dollars after Patty gave me 2 extra days. The only thing positive I can even dig up to say is that all of the people I spoke with were friendly. This was my first and last time using Uhaul.

Rating:

5.0

On 2 in person (since I live up the street) both staff were great. Organized, pleasant, and professional on all fronts. It was the smoothest move I’ve had and I’ve used Uhaul a number of times in the last 30 years. Thank you and take care.

Rating:

5.0

Cab needed some febreeze. Otherwise everything was ok

Rating:

4.0

The UHaul rep was very efficient and pleasant. My "out of the box" issue did not throw her at all (since the vehicle I wanted was not available, I was told I would get a larger one but at the same rate as the smaller one). Checkout and checkin were fast and easy ... actually a pleasant experience!

Rating:

5.0

It was there at the time we needed it& we were loaded & read to leave Macomb by 11 or 11:30.

Rating:

3.0

I like them, Nice serviced !

Rating:

5.0

All good ! The customer service representative was wonderful !

Rating:

4.0

Instructions on key drop-box were confusing and didn't match instructions on phone. Personnel was great in helping me return truck.

Rating:

3.0

Upon returning the truck and trailer the woman said “ugh why couldn’t you come tomorrow?” because she didn’t know how to park the trailer. She asked me to back the truck and trailer into a parking spot, which I’ve never been asked in the 5 times I’ve rented Uhauls. I picked them up connected and intended to return them connected. I attempted it once and knew I couldn’t back it into a spot without damaging another car. A gentleman nearby backed it up upon her request (which is against my uHaul contract as I was the only registered driver so if he had hit something it would have gone against my contract?) Then the woman asked if I would disconnect the trailer from the truck which, again, I was not shown and I picked up the equipment connected and intended on returning them connected to avoid any issues. Very weird return experience and she clearly wasn’t trained on how to receive these trailers.

Rating:

5.0

Great service

Rating:

5.0

Super I like that type of service

Rating:

4.0

The girl filling out the application for me was very good an explained everything I just don't agree with putting gas back where I got it when ur charging 1.19 a mile ur double dipping for real

Rating:

2.0

When I dropped off the truck I was told the pick up place should have told me the slide scale for gallons of fuel they did not. The truck was dirty and smelled bad. But the girl was nice and polite

Rating:

4.0

If you want or expect the equipment to be returned in clean condition it should be clean when it goes out!

Rating:

5.0

Customer Service is outstanding

Rating:

1.0

The hours of operation on the window and your website were arbitrary, as I went there on 2 consecutive days during listed working hours and nobody was there. The lady showed at 10 am, instead of the 8 am on your website and 7 am on the window. My car was poorly secured to the trailer, my front bumper ripped off when dismounting my car from the trailer. I have to take the vehicle to a bodyshop for repairs and additional expenses.

Rating:

5.0

This guy was really friendly. I loved his green nails. I love happy people.

Rating:

5.0

Nothing, this we smooth and easy!

Rating:

5.0

none

Rating:

5.0

The representative was friendly and got our rental processed without errors

Rating:

5.0

The young men who served us (from within the laundromat) one had yellow hair and one had curly black hair. Both men were extremely helpful and professional. They made the experience easy and one which I would recommend to anyone in need of a uhaul.

Rating:

1.0

My reservation was completely wrong after I confirmed multiple times. I reserved my truck for 8am on Saturday and the reservation was changed w/o my knowledge to 4pm and then it was still late. I would prefer receiving some compensation for the immense inconvenience I had to endure.

Rating:

1.0

Staff member was very rude, told me he was “unable to help and the best he could give me was a phone number.” When I called the number, the customer service said he could have corrected the issue in “2 seconds.” The when I went back in I asked if it was okay to drop off the trailer and he just replied “Give me the equipment number.” Just very rude overall.

Rating:

5.0

The exhaust was so loud...fumes in the cab made me sick! Engine light was on the girl said it should not of been given to us had a work request...it was not pleasant...feel we should get money back! The one we got from Burlington, Iowa was awesome!

Rating:

5.0

All's Well

Rating:

5.0

Employee was nice and helpful.

Rating:

3.0

I was charged and paid for a utility dolly that was unavailable when I arrived. I was told I would be refunded, but never received any notice of such. The online check-in was a difficult process, leading me to lose 30 minutes of rental time. I was never provided a combination to access the key myself, instead I had to request the key from a maintenance person inside the building. It was not convenient at all to check in and go.

Rating:

1.0

We got our truck almost an hour late as the the opener was late

Rating:

5.0

Really and convenient

Rating:

5.0

Nothing

Rating:

5.0

Awsome

Rating:

5.0

If was a bit difficult lifting the tongue to attach the trailer to my vehicle. A jack would be nice.

Rating:

4.0

I wish I would have been able to avoid a 75 mile drive from Springfield to find a basic 5'x 8' trailer for a one-way rental back to Texas. But otherwise, it was fine.

Rating:

5.0

Make sure you charge people with right amount of gas. Our was a half tank but you charged us for 3/4 tank.

Rating:

4.0

No comment.