Comentarios del cliente para Warnerville Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Warnerville Self Storage

Grado total:

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Erika A. en

Grado:

El cliente no dejó un comentario.

Joan G. en

Grado:

This location is I expected it to be. Small, local drop-off location. Not their main business and I we were treated like we were out-of-towners and would never be back. I understand this attitude but it isn't very inviting.

Dave L. en

Grado:

El cliente no dejó un comentario.

larry f. en

Grado:

muddy yard...

Victor G. en

Grado:

Had no issues service went great I didn't have the right size hitch ball and one was loan to me you can't beat service like that thanks again

Gary Y. en

Grado:

When a customer pays the full day rate dont call at 7 am ... And when furniture dollys are rented2 ... Dont provide 2 hand trucks that werent even useable for the operation and due to timeline and appropriate rented equipment being provided 1 worker was injured . The U-Haul rep was courteous ... But that face remains your company has now had 2 out of 2 rentals a disaster ... As this is the 2nd time of failures . 2 different locations and these are the results... I don't believe any further business will be conducted with your company. Recommend sending people to various locations periodically to go through the entire rental process and provide feed back to corporate and vendors as these static failures will net reduction of company profits .

Helen P. en

Grado:

I am awaiting a representative to listen to the voice recording of a conversation. Apparently nothing was in writing. I was charged one extra day. When I was assured I would not be charged for a whole day providing the truck was back before 8 am...So the specialist this am was not helpful and a bit rude....But the overall experience was wonderful.

Heidi B. en

Grado:

El cliente no dejó un comentario.

GILBERT C. en

Grado:

El cliente no dejó un comentario.

CHARLES M. en

Grado:

El cliente no dejó un comentario.

Daniel L. en

Grado:

The service was fine, but before we reserved this truck we got a call, and we were told that there was not trucks available. That was crazy and wrong.

PETER S. en

Grado:

El cliente no dejó un comentario.

Daniel G. en

Grado:

El cliente no dejó un comentario.

JOSEPH R. en

Grado:

The location was an alternate location from the one at which I reserved the truck. the change of locations added over two hours to the length of my drives and to my already long day. This is the fault of the location operator. It was a failure of the central network.

Gerry W. en

Grado:

El cliente no dejó un comentario.

Sarah W. en

Grado:

After the Cooperstown and Oneonta locations canceled our trucks, we went to Warnerville to pick up our 15 footer. They were super nice, despite us being a little late (it was farther!) and the truck was great. The pads were not included, but he took them off our bill so we had no problem at the other end and said to call him if there were any problems. Good communications, very helpful.

Mark W. en

Grado:

He went out if his way to help and provided us a larger vehicle than we had reserved at no extra charge. Good customer service practices. I'll use this location again in the future.

Lucas J. en

Grado:

El cliente no dejó un comentario.

Alexander J. en

Grado:

Cliff was very helpful and took care of the rental in a timely fashion.

Diana C. en

Grado:

Nobody was at the location when I dropped the trailer off, but I was able to speak to someone when I called the number located on the window of the office. I unhitched the trailer myself, which was not a big deal. I am happy to have locations near where I live to be able to drop off uhaul trucks and trailers, so I am fine with the fact no one was there.

Melissa C. en

Grado:

I can't think of anything you can do to improve my experience. The people at this location were amazing. From helping me get the trailer connected to the ease of my return. Thank you

Michael M. en

Grado:

El cliente no dejó un comentario.

Sandra B. en

Grado:

Your Website said I could check I & pre-pay the day before pickup. But that is incorrect. I was given a choice of where to return truck on Website. Then you tried to charge me $3.00 more because YOU wanted me to return truck to a different location 40 minutes away!

Lisa C. en

Grado:

This was by far THE WORST rental/moving experience. From the beginning, uhaul was lacking in communication. I was not told that the location that I chose to pick up did not have my truck. Days later, I was told on a Saturday night before my move that I would have to pick up my truck over an hour from my house. After calling numerous times and being on hold over 30-40 minutes each time, they changed to a slightly closer location and told me to call at 7AM the day of my move. A truck was found the day of my move. However there was a discrepancy over the return location. It was not the location chosen when the reservation was made. This truck was in horrible mechanical condition. The steering and suspension of this truck was horrendous! I had to drive this truck on the highway with enormous play in the wheel. When I called uhaul to discuss the return location being different, uhaul had yet a third completely different location on file. One hand had absolutely no idea what the other hand was doing. When I inquired if I could drop off at a closer location I was told that would be acceptable since there was a huge discrepancy regarding the return location.. Then I was charged almost one hundred dollars for returning to the "wrong location" when uhaul had absolutely no idea what the correct location was. I would steer anyone clear of U Haul. What a terrible experience.

Kim B. en

Grado:

El cliente no dejó un comentario.

JOE B. en

Grado:

I find that Uhaul is a excellent company to rent from. The problem is with the computer system that is used to reserve a rental. The online system does not work well with the location system. You spend 20 minutes online setting setting up a reservation so that your time at the location is supposed to be (speedy ) but then it takes another 25 minutes at the rental location because the system did not save your information.

Dan Z. en

Grado:

NOTHING, as the U-Haul recipient-owner of the 1532 SR 7, Warnerville, NY business, not only had his 'act' together; but was quick to respond [upon my arrival/turn-in; very pleasant & knowledgeable!!

Helen P. en

Grado:

Greg was very accommodating.

James A. en

Grado:

El cliente no dejó un comentario.

DOUGEASLEY M. en

Grado:

El cliente no dejó un comentario.

Rebecca B. en

Grado:

Extremely convenient and was easy to pick up the rental and get on the road. I highly recommend this U-Haul Location and hope everyone has a great experience as I did !!

Jason G. en

Grado:

With having to leave my car there when I picked up the uhaul for a 2 day event we received 40 inches of snow. Whoever their snow plow person was snow plowed me in. I was luck y that I was able to get out as it was late at night when I returned the van.

Chris B. en

Grado:

El cliente no dejó un comentario.

Laura M. en

Grado:

El cliente no dejó un comentario.

LAURIE M. en

Grado:

was not aware I was coming and were not there. mechanics working in the attached shop were loud, using foul language while I waited for the rep to show.

JESSICA L. en

Grado:

I ended up not needing the storage unit but would use this reservation service again in the future!

Joe R. en

Grado:

You supplied me with the wrong trailer and refused to do anything about it.

Gary B. en

Grado:

I did not like the fact that the one truck had a 1/4 tank, and the other had 1/2 tank of fuel at pick up. That forced me to take the time out of my schedule to fill them before I could start my job. This was very bad customer service on U-Haul's part.

Robert A. en

Grado:

El cliente no dejó un comentario.

Joe M. en

Grado:

El cliente no dejó un comentario.

john o. en

Grado:

El cliente no dejó un comentario.

Monte T. en

Grado:

Accurate billing. Truck returned at 12:15, not 3:00 for an extra day charge. Need credit back

Joanne H. en

Grado:

El cliente no dejó un comentario.

Heather G. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

El cliente no dejó un comentario.

Timothy B. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

El cliente no dejó un comentario.

William M. en

Grado:

El cliente no dejó un comentario.

robert j. en

Grado:

I had reserved a 17 foot truck. Once I got to the loading place for my pick up I discovered they gave me a 15 foot truck. My load hung out the back. Plus the truck was never swipe out. I would think twice before renting from U-Haul again.

Jon H. en

Grado:

El cliente no dejó un comentario.

Amanda Z. en

Grado:

Greg was a great help, got exactly what we needed for the time we needed it for. Thank you

Jeffrey L. en

Grado:

I feel that they were very helpful and no need for improvement

AARON F. en

Grado:

excellent customer service