Comentarios del cliente para W&W Produce

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de W&W Produce

Grado total:

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brent C. en

Grado:

El cliente no dejó un comentario.

Janice W. en

Grado:

I was charged for extra mileage!! I gave them the miles that would be driven and it wasn’t put in correctly!!! Thanks

Bedric J. en

Grado:

Not much, unless you would provide a free lunch.

Joe S. en

Grado:

El cliente no dejó un comentario.

John G. en

Grado:

El cliente no dejó un comentario.

connie M. en

Grado:

El cliente no dejó un comentario.

andrea L. en

Grado:

Check up on and clarify hours of operation. Good effort by employee, thank you.

Amy C. en

Grado:

The employee was new and gave me one quote but when received my equipment it was $40 more than what I was quoted over the phone for what I needed. Once I left with my rental it came disconnected from my vehicle causing me to drag trailer by safety chains and have to pull over safely to attempt getting it hooked up by myself. Once I came to a stop the trailer SLAMMED into back my vehicle and loosen my tailpipe and cause me to have this constant noise/issue with rear of my vehicle. Had to call the uhaul store and have employee come help me get trailer hooked back up due to the weight I couldn't do it myself. He said I would be taken care of with the fees (basically free rental) and use it as long as I need it. I am hoping he holds true to no charge for my rental due to his mistake and any money off my card gets refunded upon turn in.

MATTHEW B. en

Grado:

El cliente no dejó un comentario.

Bruce R D. en

Grado:

El cliente no dejó un comentario.

Cynthia B. en

Grado:

El cliente no dejó un comentario.

lawrence B. en

Grado:

El cliente no dejó un comentario.

Seth S. en

Grado:

El cliente no dejó un comentario.

roger B. en

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El cliente no dejó un comentario.

brian A. en

Grado:

El cliente no dejó un comentario.

Keith N. en

Grado:

El cliente no dejó un comentario.

Richard B. en

Grado:

El cliente no dejó un comentario.

amanda W. en

Grado:

El cliente no dejó un comentario.

Emily A. en

Grado:

El cliente no dejó un comentario.

Lisa H. en

Grado:

El cliente no dejó un comentario.

lawrence B. en

Grado:

I have rented from this location before, and will definitely do so again. Dave is fast, friendly and efficient.

terry D. en

Grado:

Great customer service at pick up location

HENRY I. en

Grado:

Dave made the experience of renting a motorcycle trailer very easy. Dave is informative, friendly and very helpful. Many thanks to a perfect experience. I will definately recommend this location to others in the future. Thanks, Henry.

Zane G. en

Grado:

I was supposed to pickup in Martinsville VA. I got there and they said the trailer had been stolen months ago and I world have to call Uhaul and straighten it out. I then went to Uhaul site at boost mobile in Collinsville Va to see if they had a trailer. There was on sitting there but the girl working told headquarters it was snowed in and they couldn't get to it, which was a lie. I was looking at it! So headquarters then sent me to a town 45 mins away to get a trailer. This all cost me an extra 4 hours after I had driven 3 hours from out of town. The Stuart VA location was wonderful! I would not recommend picking up a Uhaul rental in Martinsville, Va!

Jeff N. en

Grado:

Great customer service ,good clean equipment well maintained very reasonable prices definitely rent again

KURT B. en

Grado:

Very helpful dealer. Prompt service.

robin H. en

Grado:

El cliente no dejó un comentario.

George H. en

Grado:

rental went smoothly

linda H. en

Grado:

Dave, who handles all our needs with U-Haul, is great to work with and goes out of his way to see if he can be helpful. We really appreciate the type of service and consideration he has always shown us. We really like the 10 foot truck. . . .

terry D. en

Grado:

Put a sign on the door that the office is NEXT DOOR... I stood at an empty building waiting for someone to show up. I finally called U-haul customer service number & they could not reach anybody. I finally walked next door to see when the U-Haul office opens. Come to find out, they were the office. There were NO signs up stating they rented U-Haul. The address is not correct.

robin H. en

Grado:

El cliente no dejó un comentario.

Justin B. en

Grado:

When I drop off the uhaul, the lady inside didn't come to look at the uhaul or tell me of any extra balance I might have owed for mileage instead she just said to me ok and to have a nice day. So now Uhaul is charging extra late fees for a balance owed that I was told nothing about when I dropped it off.

Patrick P. en

Grado:

El cliente no dejó un comentario.

Pam P. en

Grado:

El cliente no dejó un comentario.

Norman J. en

Grado:

Nothing really to improve. U-Haul guy there "Dave' was right on point and took care of everything we needed. if I need something locally I would definitely go back and talk to Dave again.

lawrence B. en

Grado:

David Hughes does an outstanding job; he is the kind of person that is good to do business with.

Glen S. en

Grado:

The vehicle wasn,t where uhaul had told me it would be. Had to travel 30= MILES TO PICK IT UP.

Brent L. en

Grado:

El cliente no dejó un comentario.

alan J. en

Grado:

The national reservation line was a disaster...we knew more about the trailer than the lady working for UHaul. The local dealer was excellent.

Jordan O. en

Grado:

El cliente no dejó un comentario.

Richard I. en

Grado:

El cliente no dejó un comentario.

lawrence B. en

Grado:

The U-Haul folks at WW are really top notch

Robert W. en

Grado:

El cliente no dejó un comentario.

Kay B. en

Grado:

The uhaul dealer was kind. However getting the rental was a complete nightmare. We got emails saying our trucks we're guaranteed and they weren't so the girl gave us a discount for our trouble but we were supposed to get a uhaul at 9am and got one at 8pm an hour and a half away. It's a horrible fleet system and really ruined our move. We have two autistic children and this uhaul experience ruined so much for their day too. It's horrible. I'll never recommend uhaul and want a full refund for this mess. Who guarantees trucks and doesn't have them? Uhaul.

Andron W. en

Grado:

It was an hour out of my way to pick it up but they tacked on extra mileage to make up for it with no extra cost, overall great experience and really good people to work with

Sean M. en

Grado:

Never contacted for final details. Received email stating that Uhaul would guarantee truck available at a location 35 minutes away from me. There were 0 trucks at that location. Uhaul dealer called the customer service center, when I spoke to rep she was asking me to pay more than I had set up the reservation for and to drive 45 minutes in the other direction to get a 26' truck. We finally came to an agreement after walking her through the customer based reservation and showing her the pricing difference. Drove to get truck...I had reserved a hand dolly as well...location had no hand dolly. Unbelievable. I personally believe that Uhaul should refund my entire balance paid. This will be the last time I use Uhaul and I will make sure that I tell everyone the deplorable customer service that I was given.

THOMAS J. en

Grado:

El cliente no dejó un comentario.

brian B. en

Grado:

El cliente no dejó un comentario.

DAVID F. en

Grado:

El cliente no dejó un comentario.

mike S. en

Grado:

Great experience, No changes needed!

astrid C. en

Grado:

El cliente no dejó un comentario.

Gary R. en

Grado:

keep doing what you atre doing. Pleasant experiece. Excellent equipment fair price and helpfull from pick up to drop off.

Anna D. en

Grado:

They were not aware I was dropping truck off. They were of no help when I told them I was an out of town move and they charged me for extra miles. This location is better than the first but overall serious attention needs to be given to these places.

Brian R. en

Grado:

El cliente no dejó un comentario.

David J. en

Grado:

everythingbgreat

Dave L. en

Grado:

El cliente no dejó un comentario.

teresa S. en

Grado:

El cliente no dejó un comentario.

Joel H. en

Grado:

It couldnt have been any easier.

RON M. en

Grado:

Dave was so helpful from start to finish what a great U-Haul experience. I have rented from U-Haul a lot and this was the best person I have rented from. Thank you Dave.

Michael W. en

Grado:

El cliente no dejó un comentario.

Cynthia J. en

Grado:

We've used this drop-off location twice now and both times have been good experiences. The staff is friendly and helpful, making the process painless.

audra T. en

Grado:

The rental rep at W&W was efficient, organized, respectful, thoughtful and engaged. He is the only reason I would go through Uhaul again. Equipment was clean but tie down rails inside were missing bolts making them partially unusable for tying down furniture. The issue was not obvious until we tried to use them and the Rental rep did not know prior to our rental. Uhaul (the company) changed my reservation 6 hours after my pickup for no reason and changed my drop off location and payment amount without my consent. I’ve had issues with Uhaul (the company) every single time I’ve rented from them. If it weren’t for the local reps who actually rent the trucks and do all the work for them I wouldn’t use Uhaul again. You can trust W&W produce to rent from and I highly recommend them. But Uhaul as a company sucks donkey balls and doesn’t deserve to benefit from the hard working local reps who have to continually fix the mistakes the company makes. Get it together Uhaul.

RICHARD L. en

Grado:

El cliente no dejó un comentario.

RICHARD H. en

Grado:

El cliente no dejó un comentario.

Bruce R D. en

Grado:

El cliente no dejó un comentario.

Jeffery P. en

Grado:

El cliente no dejó un comentario.

pete Z. en

Grado:

Not a thing! All was most inviting.

Brian R. en

Grado:

El cliente no dejó un comentario.

Misty S. en

Grado:

El cliente no dejó un comentario.

MICHAEL D. en

Grado:

El cliente no dejó un comentario.

MICHAEL D. en

Grado:

El cliente no dejó un comentario.

MICHAEL D. en

Grado:

El cliente no dejó un comentario.

Donald C. en

Grado:

Terry was a great person to work with when I dropped the truck off.

LINDA H. en

Grado:

El cliente no dejó un comentario.

Gary R. en

Grado:

Very friendly and nice guy!

Harriet M. en

Grado:

El cliente no dejó un comentario.

John W. en

Grado:

El cliente no dejó un comentario.

tracy W. en

Grado:

El cliente no dejó un comentario.

tracy W. en

Grado:

El cliente no dejó un comentario.

billy W. en

Grado:

El cliente no dejó un comentario.

GREGORY H. en

Grado:

El cliente no dejó un comentario.

Diane E. en

Grado:

Very simple return process. Friendly staff.

Lara P. en

Grado:

El cliente no dejó un comentario.

Natnael N. en

Grado:

Please try to have some one more experienced and who know how to process the procedures to the whole process so that they wouldn't have to go through what I did.

anusaya S. en

Grado:

I booked Blacksburg pick up location to move my daughter's stuff from college. I ended up had to pick up the equipment from Stuart which is 60 miles away and took me 1 and a half hours driving because we had to drive through mountains. And another 2 hours back to Blacksburg, wasting almost 4 hours just to pick up the truck. The stuart people were nice but overall i had a really bad experience with uhaul.

bertha S. en

Grado:

The person I was supposed to turn it into was not even there there was not working for the weekend so technically I didn't turn it in I turn it into a child. I called Uhaul representation when I got home to let them know that I had turned it in at 8:55 on June 3rd even told him that I took a picture of the mileage and I did not go over to mileage and of course I picked it up and return it on the very same day thank you hope you have a wonderful day but this location does need to have more than one person working just my opinion.

john T. en

Grado:

I decided the ride with the 6 X 12 trailer was so rough, I would turn it in locally(Stuart, VA) . At check in locally the cost was much higher. Local operator tried to get the bill reduced to no avail. No good reason for additional charges !! Never again .

Wayne W. en

Grado:

Was well pleased with my experience, but on the trailers I would recommend that they would be inspected as far as tire tread and axles. But, like I said my experience with the first time renting a trailer was great! Oh! and put a sticker saying when they were last inspected.

COY B. en

Grado:

El cliente no dejó un comentario.

patricia B. en

Grado:

El cliente no dejó un comentario.

jennifer F. en

Grado:

El cliente no dejó un comentario.

LAWRENCE B. en

Grado:

El cliente no dejó un comentario.

Jennifer K. en

Grado:

I received excellent service from U-Haul. It made moving a lot of easier.

WALTER T. en

Grado:

El cliente no dejó un comentario.

Marc S. en

Grado:

W&W Produce's U-Haul representative Dave is totally customer-oriented. He is friendly, engaging, and devoted to taking care of each customer's needs. He had my trailer and equipment ready to go when I arrived, and promptly completed each step of the contract and hook-up process. In no time, I was on the road.

ROGER O. en

Grado:

El cliente no dejó un comentario.

Dorinda C. en

Grado:

El cliente no dejó un comentario.

larry G. en

Grado:

El cliente no dejó un comentario.

william S. en

Grado:

El cliente no dejó un comentario.

Sharon L. en

Grado:

I have been totally happy with the service from all UHaul representatives that I dealt with in person at pick-up and drop-off locations and with all with whom I spoke with over the phone. Outstanding customer services which helped to make the onerous job of two moves bearable. Way to go UHaul. Great service Dave, Thank you.