Had to drive extra to pick up the truck because another location cancelled my reservation. The app was not working either and had to call multiple times to check in and check out for the truckZACHARY E.
Customer Reviews for Wandas Too
(Distribuidor de U-Haul del vecindario)
Elmhurst, IL 60126
(Unmanned Location Self Service)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 4 p. m.
- Sáb.- dom.: 8 a. m. - 12 p. m.
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Not really a in person Uhaul like the website said it's just a bunch trucks in a parking lot with an abandon restaurant. Not very safe if you're picking up after dark. Since there was no one there checking out the truck took 30 minutes using their website. On top of that I spent 20 minutes oh hold when the truck didn't have the pads I ordered. Their solution was to drive to another location 30 minutes away to pick some up. Won't be renting here again.George D.
El cliente no dejó un comentario.David A.
El cliente no dejó un comentario.Steven D.
Received my rental with less than 3/4 full tank but expected to return with a full tank. Only went 29 miles for entire duration of having rental, wound up having to put in $40 worth of gas for a full tank. Access to key difficult due to worn out letters, making it hard to read.Jennifer T.
It was difficult to do the remote check in. For example the picture showing where the lock boxes were located was incorrect (the boxes had been mounted on a wall and the picture showed them mounted on a truck). We were assigned a truck that had been given to someone else and there weren't any moving pads in the truck as ordered. Someone from uhaul happened to come by and helped us obtain the truck. We never got the pads and have been billed for them. We are still trying to get a refund for the pads.Lana L.
This was the worst experience I've ever had with a company. I am hesitant to give any constructive criticism as it might give this company a chance at success however I doubt anyone will listen to my advice. So on the off chance your current leadership is fired or falls off a building here are my recommendations: The online experience is horrendous. When I rent something I want to interact with a person. Checking the car in online took far too long and was increasingly complicated when the website gave me incorrect information. I couldn't find the location! There is no sign for the dealer and really no way to tell that that is where I should get the car. The location did not appear on the map when I searched it online and I had to ask a nearby U-Haul dealer for the prober location, this caused me to be significantly late. The websites are not transparent about the costs and without a person to ask questions or an open phone line to call I was left on the dark about unanticipated fees. I sincerely hope someone considers these remarks, yet, weather or not anyone does will not impact me as I will never be renting from or recommending U-Haul ever again.Benjamin F.
Gravel lot. Lockbox wasn't easy to find. The buildings nearby seem abandoned. I only picked up here because I had no other choice.Sadia B.
The location is just a spot in the parking lot of a strip mall. The signage is minimal and, what's more, the address given is incorrect. The address given is for a barber shop on the other end of the strip mall. After going to the listed address, I found the drop off location only by searching around, eventually stumbling upon it around the corner at the far side of the strip mall when I noticed a few U-Haul trucks parked and a small sign (about 3'x5') on the wall next to a mattress store. Also, there was nothing offered for locking the cargo container to prevent theft of rented items like blankets and dollies. Lastly, although not specific to this particular location, the U-Haul return process on the website needs improvement. It does not permit uploading previously taken photos. More disconcerting is that the process on the website ended without acknowledging that the return process of complete. It didn't even include instructions to leave the keys in the drop box (granted, dropping the keys in the drop box is the obvious thing to do, but instructions should be included as part of a complete process for returns).Michael G.
Attempted to pick up the vehicle using the self service App. Was not able to complete the process with the app. Louis promptly showed up to the self service lot and released the vehicle to me. He was courteous and knowledgeable..Dino S.
El cliente no dejó un comentario.Rogelio T.
I ordered moving blankets, it said they would be in the vehicle at pickup and they were notRachel F.
The guided online check in took too long. I was â€œpending approvalâ€ after uploading my documentation for awhile. And it wasn't processed until I started a convo with the agent via the texting feature. This was a waste of time. The keys were NOT where the instructions stated they would be. Both the description and the photo of where the keys could be found were incorrect. This always again, a waste of time. Then when I found the keys and tried to complete the process online I was given an error in regards to â€œno photos being foundâ€ when I wanted to upload a picture of the odometer. Luckily there was a nice gentleman there who was picking up a truck himself. He instructed that the error happens every time. If it hadn't have been for him I would've called in and wasted more time. So even though I was on time to get the truck, I got a late start. All of this could've been avoided with improvements on your end.Jaclyn S.
Very disappointment the way was communicate to rent and get the key to the vehicle. I had to spend one hour outside the van to be able to get the keys.Anastasios A.
El cliente no dejó un comentario.Zorica J.
El cliente no dejó un comentario.Mario S.
Wanda was very kind and helpfulIlyas A.
El cliente no dejó un comentario.Monica B.
It was very convenient,easy and fastManuel P.
What else can you do, except help move. Lolalfred C.
We ordered a dolly but there was not one in the truck when we got it. Tried calling but got no answer. Still have no answer on whether we are going to be reimbursed for it.Amanda A.
Inaccurate address/truck location info.Kevin F.
First the Pros - The cargo van was in great shape, in fact it was new and had less than 300 miles. Pick up and drop off was through a phone app, and worked well. Now the Cons - I requested an appliance dolly, and it was not in the van. This is an unmanned site, and no one answered the phone number I called. I called the UHaul "customer service" number. First two times I called I was put on hold and then after a couple of minutes the number disconnected. On the third try I got through, and I explained that the dolly was not there, even though the contract had included it. The woman said "Oh, I'm sorry about that, I'll take it off your contract." I asked her how do I get the dolly? Her response was "I took it off the contract, it's only a dolly." Is UHaul in the business of helping people move? Does she not realize that I needed the dolly to assist in the move? She said "I took it off the contract, and there are no other locations near you that are open. I don't know what you want me to do. I'm not going to sit here and argue with you over a dolly." I had to make a trip to Home Depot and rent a dolly from them for $23 instead of the $10 from UHaul, and then I had to make a special trip back to Home Depot to return it. Very frustrating.David T.
Online I booked an appliance dolly but there was not one in the truck and with being an unmanned site there was no way to rectify it.Jeff C.
Awful non contact set up. U haul app is awful as well. If I have to rent a vehicle with you again I will only do it at a location with persons on site. Phone number didn't work for this location. Locks are rusted. Not worth the 80 bucks simply because of the hassle.Brandon K.
Email final itemized receipt to customer upon drop offScott F.
Need more customer service is too poorJose A.
App didn't work at all. All browser.Brian G.
The address provided for the location is a barber shop. Called the phone number provided for the location and it went straight to voicemail. Call the U Haul customer service number and was on hold for 30 minutes. Extremely confusing process.Robin P.
The truck was extremely beat up. Didn't feel safe. The parking lot it was parked in had so many extremely deep pot holes that made maneuvering the truck difficult to avoid them. Also, the parking lot was very dark, felt unsafe dropping the truck off in the dark.Michelle T.
El cliente no dejó un comentario.Sufyaan K.
This was the fist time I rented a truck on line thru the app. I would definitely recommend the service. It was very easy to use. The van was in very good shape too.Alice R.
El cliente no dejó un comentario.JILL S.
Truck TM59095 had one headlamp not operating The check-in/out on your phone is a real painMatthew G.
El cliente no dejó un comentario.Diana H.
Although the 24/7 check-in was seamless and the process easily presented via the app, in hindsight, I feel it was a lot of extra work on my part. I would rate the experience higher if I had walked up to a counter and had paid U-haul personnel execute the pickup/return regimens, like a concierge in a hotel. I get the labor savings on your end and the added convenience for some customers who like playing with thier phones on issues like this, however I finished the day feeling like I paid for the rental but also had to work for that privledge, instead of just picking up and dropping off keys.Bill M.
Wish equipment check in was easierRandall W.
NA, service great. I used this location twice recently.David P.
I made the reservation through the 800 number. Thr girl was very helpful but ended up giving me wrong information. She told me the 10' trucks seat 3 people, which is false. She also put the reservation in my name even though I told her I was paying but wouldn't be picking the truck up. Thankfully, Luis straightened everything out for us. He was really helpful.Catherine M.
Truck cab was a lot dirtier than I first thought. Garbage under seats. Not a big deal, I thoroughly cleaned before I left.Charles G.
Good helpful peopledavid H.
El cliente no dejó un comentario.Tajah R.
El cliente no dejó un comentario.Jackilyn C.
Website check in is very hard. Louis was greatMark M.
When we picked up the moving truck it would not start. Battery required jumping. We were told that there would be no other issues. My wife and I were moving out of our house, and had an entire truck filled with items before realizing that the truck would not start again. It needed a new battery. When my wife called the location from which we rented she received a text that said nothing other than "At lunch". Horrible service. The only bright spot was the third party company that came out to do the battery change. I will never rent from U-Haul again after this experience.ANGELA G.
Self dispatching was a terrible experience. I was not informed I would be self dispatching until an hour after pick up, this delayed my pickup time 2 1/2 hrs. NEVER AGAIN!LauraMarie B.
El cliente no dejó un comentario.Rosa G.
Their was no office, and the website sucksmaria M.
The staffs were friendly and very responsive. The experience was pleasant and enjoyable!Xinhai Z.
El cliente no dejó un comentario.Kelly S.
The worst experience ever. My reservation was changed twice and the third time the new location was an hour away from Chicago. I was told about the new location to pick up 4 hours before my move out time from my apartment. It took me 2 hours (back and forth) to get the truck and start loading. The truck was disgusting. There was food on the floor, dog/cat hair all over, some oil/grease spill next to the driver seat. The steering wheel was all sticky and there was a rotten food smell( or some kind of weird smell). It took me 15 -20 mins just to clean the inside of the truck. I had to disinfect it as I was not sure if it's Covidd clean or not. When I mentioned to Luis who I spoke over the phone on how dirty the truck was, he said " if you don't want it, just leave the truck and go somewhere else". Driving the truck was even worse as the side mirrors were constantly shaking and it was hard to see back.Jonathan J.
They forgot the blankets. Please refund us for thatMelissa N.
El cliente no dejó un comentario.Abdellah B.
First time using self serve. Happy it is accessible 24hrs. It was easy. I will recommended to everyone.Pablo F.
The had issues checking in online.. Hard to get connected to a live person when I needed help. Took over an hour to get the whole thing figured out.Daron D.
Hi Despite my lack of knowledge using my phone to conduct the transaction, I was very pleased with the Uhaul representative. He was extremely helpful and put me at ease and a smile on my face.Cynthia W.
I absolutely hated having to do everything myself! Picking up the vehicle and returning the vehicle was such a pain! I will never use your facility again.Robert R.
The equipment and the UHaul contact-less check in/check-out was great. The location was just OK. It was well-lit and felt safe because it was high-visibility, but that parking lot and whole area is not well kept and frankly getting to be kind of an eye-sore.David B.
The location address is a barber shop. Since there was no one around to help, I drove around a huge parking lot at the corner of north ave and route 83 where I saw a few uhaul trucks. The app wasn't clear on how to get the key so I had to chat with a rep who had to verify my application and then send me a pic of a truck with a key box on it which I had to assume was near me. I found the box and spent 10 minutes in the rain trying to figure out the unruly lock that was securing the box holding the key. Then all the picture taking and uploading to the site to verify all the info made this seem like an extremely impersonal experience. This process was very unorganized and frustrating.Lee F.
El cliente no dejó un comentario.Joe S.
El cliente no dejó un comentario.Pasquale D.
El cliente no dejó un comentario.Rasoul K.
El cliente no dejó un comentario.Perry F.
The instructions to drop off the keys were very unclear. The instructions stated to drop the keys in the box located outside the facility while there was no facility, just a lot of cars. After searching, I finally found the box on the side of one of the trucks. I would recommend making the instructions more clear. Further, the instructions were unclear on where to leave the truck. The gps took me to a large lot and if there wasn't another truck present, I wouldn't have known where to leave it.Aliuddin A.
El cliente no dejó un comentario.Ryan J.
The mobile process lacks integrity. I received truck with 7/8 th tank and has to return full. Drove only 45 miles and had to put in over $15 in gas. Also I was charged for 88 miles. I drove 42. Essentially I paid double to use your service. I may not use u-haul again and I will only use a shop with an attendant. Very unfortunate. Good news I got what I needed to do done. Bad news I paid $70 more than I should have. Please use this feedback to get better.Michael N.
El cliente no dejó un comentario.Robert D.
I found the pick up process confusing. I don't EVER want to ha w to remember a Uhaul password. Also: I got charged for pads I did I not receive.Michael H.
El cliente no dejó un comentario.Mike A.
El cliente no dejó un comentario.Ashley G.
Bugs with the app need to be fixed and ensuring keys for vehicle are Left in the designated box. Wait time long to get help via 1-800 U-HaulKaren K.
I didn't like the fact that I was initially scheduled to pick up the trailer in a location close to where I wanted to then was switched to a different location the day before and then again switched to the final location for pick up and asked to do it a day earlier.Stephen S.
This pickup location was fine but I am still annoyed that no one told me my original reservation was cancelled and the only reason I found out was because I had to call to see if I could move my pickup time back. Had I not called I would have never known and wasted even MORE time than I already did. Then I had to go around all over IL to find a truck for that day since every single one in Chicago was being used and I only had a certain time window.Brittney T.
the drivers side mirror was gone NOT MY FAULT reportedThomas M.
El cliente no dejó un comentario.J B.
El cliente no dejó un comentario.Eleni B.
The side mirror was broken, but I'm sure that's not your fault. Please tell the people who design your mobile-friendly website to change the instructions for returning the van: the directions said to put the keys in a drop box, but there is none. I should have been told to instead put the keys back in the lockbox inside the van. No biggie, but may as well. Also, the lock on the key box was VERY difficult to manage. My fingers are still sore from opening and closing it.susan R.
Great Service! Thanks for the explanation on how to use the trailer and help in hooking it up.Timothy C.
No personnel or service at this location. Took nearly 90 minutes to pick up my cargo van as this lock to access the key did not work properly.Dan G.
So helpful when I needed support. Will use them again.Mary M.
Your online check in is horrible I will never use it again you should be ashamed as a company to have such a awful online system. I read reviews after I was there so it shows you don't care about customer input or you would have resolved the issues.William H.
When its time for pick up, have pickup instructions on app rather than having to call to figure out where key is and lock combo. Good rental experience though.Justin J.
First off, Wandas Rental Too does not exist. The actual address is a barber shop in a mostly deserted strip mall. You'll see Uhaul trucks parked in a lot behind the mall, but there is no office or storefront whatsoever. Went through the drop-off steps via the app, and was finally prompted to put the keys in the drop-box. Spent the next 30 minutes driving around the parking lot and mall trying to find the dropbox. Had a Uhaul rep on the phone as well, and they were unaware of the current status of Wandas and could not assist in finding the box. Finally, by pure accident, we found the dropbox attached to the side of one of the rental trucks. Why Uhaul or Wandas does not provide direction as to the location of the lockbox is a mystery. Would have saved us a lot of time and energy at the end of a very long day. I will do everything I can to never use Uhaul again. Enterprise Truck Rental is the way to go!Lorne F.
A different business is located at the address listed. There is no U-Haul office. Must use mobile app to pick-up truck, which would be fine, but the trucks are located some distance from the address and it took some time driving around to find them. Then the key was not in the lockbox, so it was over an hour before we finally had the truck.GARY M.
I hated doing this on my phone.Tony R.
Thank you for guiding me through the process.Todd N.
The address for the drop-off location is wrong, and I'm not the first customer who's notified U-Haul of this. Read the comments on-line and there are numerous complaints. It took me half an hour of waiting on hold and investigating the area to finally figure out the correct location. Also, the U-Haul app couldn't find my location even though my phone location is on. Really bad experience, but I'm sure U-Haul will do nothing to fix it.Paul H.
I didn't realize it was a virtual location so I didn't know how to check in. Once I figured it out it was easy to return the truck.Nick O.
Excellent customer service. I couldn't ask for anything moreRON S.
El cliente no dejó un comentario.James F.
El cliente no dejó un comentario.fariborz R.
I was super confused I was going to a location with no one attending the location. It should have been more CLEAR this is how I was renting. Had no problem doing that but was not prepared which led to a frustrating experience!!!!thomas M.
Make it clear that the location doesn't actually have a building that it is a parking lot. Let people know that while the smartphone check in is nice that they should allow 15-30 minutes for check-in. It took me 30 minutes to complete my check-in because even though I had my location services on it kept telling me I wasn't at the location and so I had to call in and have them walk me through check-in on the phone. I was on a time limit to pick up my items and this delayed me substantially.Rhiannon B.
Picking up truck was a nightmare, on line system would not recognize our location. Lewis at Wanda's helped us over the phone to get our truck. He is the only reason we would ever consider renting from U-Haul again. We tried twice to make local reservations and after we received confirmation emails we received new emails saying our reservations have changed and the truck would now be available for pickup at locations nowhere near our home. Called customer service several times and received very little assistance. Called Wanda's and Lewis assisted over the phone to make a local reservations. Your on line system needs some attention!Joseph M.
The gas charge was way too high. There is no way my less than two mile trip cost $17.00Jessamyn K.
El cliente no dejó un comentario.Stephanie D.
El cliente no dejó un comentario.Eva S.
El cliente no dejó un comentario.Frank C.
El cliente no dejó un comentario.Karen S.