Kevin is the best.
Don B
Customer Reviews for W&W Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service and I would use again if I was ever to rent a U-Haul again. Lol 😅
Kevin JNoting at this time.
LYNN MMr Kevin is the best representative for U Haul.
Alex MClean equipment, courteous service.
Harolds Rspeak English take care of customer as they come in
Joey SMoved from NC to Iowa. Had no problems the whole trip. Everything was great!
charles yVery easy process for drop off. Used this location twice in two weeks.
Robert JBe more clear with the rental conditions
Amanda TThe manger was very rude, he wouldn’t give me my deposit back, i rented the truck on a friday at 1:30pm, turned it in the next day at 12:50pm, he stated i kept it two days, which was not true ( he also lied and said i drove 112 miles) i drive no more than 45 miles, i turned it in on time and he will not refund me back my money DO NOT RECOMMEND AT ALL SERVICE IS HORRIBLE AND HE DOESNT CARE ABOUT THE CUSTOMERS CONCERN!!!!!
Tiara SNothing
Stephen FThese guys are the best, told them about antsin thr truck, they said they would take care of them.
jeffrey rI had no problem with this location. A previous rental had not been updated in the system and caused an hour delay in picking up the rental. It was later verified that my previous rental had been turned in a week prior and U-Haul failed to update my status. Total inconvenience.
Marcus TThe truck needs new windshield wipers, driving on the rain was nearly impossible.
john nService Person was very pleasant & professional. A credit to location & Uhaul.
Valante PEvery time I book through u haul system I never have a truck, so I choose to deal with W&W auto center because they usually have a truck for me and they understand that we are a ministry and we need a quality truck at a specific time. I highly recommend using W&W auto center gor all your u haul needs
FRANCES WTruck didn't run truck was damaged on driver side
Brandy CI was confused when the agent in this location told I can bring the truck back to this location without worrying about the mileage, but when I dropped it off I was changed $154 extra unfair
BOUCHAIB MStaff were very friendly and accommodating! Will definitely use this location again
Zachary RExcellent customer service
Christopher BKevin as usual, was very helpful.
Don BKevin is always great!
Don BFriendly and helpful
Kevin GGreat staff!
Michael BIf after hours drop off advise that the gates are closed but can be accessed. First impressions was locked up. Fortunately an employee was leaving and showed us that the gates could be opened, they weren't locked. Otherwise I would have left the truck parked in the driveway right up to the gate.
Daniel LGreat service!
Mark PKevin was great.
wesley wExcellent customer service. Would recommend to all.
Richard SKevin was very nice.
Don Bon site management was very helpful.
Anthony Sgood service no problem
Gerald HThis was the worst experience I have ever had and will not ever use this location again. First off there was no office. We did the paperwork standing outside of a small personal truck while ants were biting us all over our legs and feet... it was very hot and it took 2 hours to get try to get the website to take our card... ended up having to go get cash from a teller machine. After getting cash it still took forever to get the transaction to go through... again while being bit by ants and standing in the hot parking area... i cannot really describe how terrible this was but if i hadn't already had my help lined up for the move, i would definitely have left the location and dealt with another company. This was so unacceptable!
angela bNo problems!
Nicholas GCustomer service was excellent. You have a great representative of your company.
Pamela MNeed a better place to drop off big vans after hours. Leaving it along the road made me feel like I was leaving it wide open to vandalism
sheila pVery helpful and nice. If you change the reservation location you should add more miles to the overall mileage. so you won't be charging extra for just picking up and taking back to the individual home. So you won't be nickel-and-dime customers with extra fees.
Kevin RSee comments for pick up vendor. When I was finished with the truck, I called Uhaul, told my story, and asked if, since I was asked to return the truck in a different place, and I was willing to do it, could I still have my discount. The person I talked to said that wasn't possible, but what he could do was to arrange for drop off at the location I have previously requested. So I took him up on his offer. W&W was surprised, evidently not expecting me, but was very nice and helpful.
Debora MGot me driving on the lot and took care of the return in less than 5 minutes. Very polite, helpful and courteous.
Fred SKevin is very professional. Thank you!
Amanda EI paid online when I reserved the trailer. W and w charged me again and then once I returned it the place I returned it to charged me a third time. The rental was for 2 days. I picked it up on Friday December 29 at 2 pm. I returned it undamaged on Sunday December 31 at 2 pm. Yet I was charged 230$ for an 8 ft trailer rental. Never again
Patrick JNothing. It was a great experience! Phenomenal customer service by W&W Auto Center!
Richard EWe rented in town and wanted to change to a one way after we picked up and the fee to do that was incredibly large and just uncalled for. Don't think I will ever rent again. Terrible customer support.
Jeff MKevin has been above and beyond excellent with customer service. I have used this location three times, and received the same, personal care from him. He is "top notch" with making sure the truck was ready when I needed it, and he made the rental procedures virtually painless. I would recommend this location time and time again.
STEVE Weasy for me to get to. Friendly and kind.
Cheryle HOutstanding customer service!
ALLAIN Casked for 15' truck received a 20' truck, same price, a lot of empty space left over. everything else great.
Howard GEverybody was great, the move went smoothly
charles sYou can tell from my account that I Rented Many pieces of equipment from you guys however KevinFrom W&W In Stedman North Carolina is the best I've ever seen He actually came out and help me hook it up to the vehicle and walked me through the whole process He is great their location needs a raise he needs a raise Today he told me things about the equipment that I never knew
dilly hI informed the check in gentleman who checked me in about the problems with the truck and the transmission. I did ask him if I could expect a call from Uhaul he said probably not. I totally feel I should get a call back on this matter. again 910-705-7288 Pam Vanyo
PAM Voriginal pick up was in supply nc,,i was asssured this location was open..recvd a call from your agent stating this location was not open on this day and had to jump thru hoops to make this happen,,,this upset me greatly,will be renting another uhaul this sat for fayetteville move only,,at least i know the location in stedman nc will not let me down..please make sure your phone representatives are given proper information to pass on to clients...
LYNN NKevin was extremely helpful, often making suggestions for what size truck would be appropriate for our needs as we moved our daughter into her apartment after graduation from college. I highly recommend this site for anyone looking to rent a U-Haul truck.
STEVE W