This was by far the wirst experience ever with uhaul and customer service was just as worse. The truck i wanted wasnt at the other loaction having me to still pay for more mileage and everything. Then when I get to the facility on Victory Dr. It smelled just like cigarette smoke. The owner was rude and dry. When i had to put gas in the truck the gauge would not read causing me to put way more gas in the truck than needed. I was on a strict budget and went over it. When i called customer service noone helped and noone seemed to care.CHRISTINA D.
Customer Reviews for Walts Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul was damaged/dirty. My order was changed without my consent. The representative was unfriendly and unprofessional. Additionally the movers I hired in the area did not show up to do their jobMICAH R.
Quick service trailer ready when expectedARLEN RHEA J.
Manage your equipment better and stop overcharging customers by automatically adding safemove without their permission.KIMBERLY S.
Thankyou all for your excellent service. Quick move, easy to acquire. You were awesome.NATIVIDAD P.
Customer did not leave a comment.MARTY E.
Retrain the guy on customer service because he is racist and feels he can talk any kind of way and call me boy while making demands and yelling. Also threatening to get me from ever being able to rent from uhaulIssiah B.
Drop off was easy, no complaints. Unlike our original pickup location in Brockton, MA. We reserved trk and transporter two weeks in advance, when we got there the manager George , said no transporter, when asked why, his reply was, not my problem. Very arrogant, not helpful at all. Had to call Amanda, in scheduling, to sort it all out. I would never go back to Brocton, if it was your last location in the US.Sindey S.
The main complaint about the location is that it was not near me. It is also impossible to turn left out of there so it adds mileage to the rental because you have to drive around to get to a turnaround spot.Andrew S.
Customer did not leave a comment.RYAN P.
Customer did not leave a comment.Bruce E.
Confirm extra equipment, besides a uhaul, is present during pickup.J'Taiya C.
Customer did not leave a comment.Edward H.
Customer did not leave a comment.JEISA R.
Customer did not leave a comment.PATRICK Y.
Customer did not leave a comment.Ellen M.
Customer did not leave a comment.RYANNATHANIEL C.
Good work installing the trailer hitch. All equipment functioned @ 100%. Thanks, NHNELSON H.
Customer did not leave a comment.CARL H.
Have the representative to be more mannerable and professional. And follow guidelinesREGINAL D.
Good job!ANTHONY W.
I did not enjoy the smoke-filled office at Walt's.Kevin B.
Limited availability. Mud in bed of truck. Can had dirty floor. Unit could not be lock due to lock was in poor condition. A closer location to my residence had plenty of available trucks and we didn't find out until after we had rented. I was told a total price and was not given a choice of add-ins at pickup location.JIMMIE W.
On point.PAUL B.
Customer service and patience and kindnessBridget W.
Customer did not leave a comment.NANCY P.
I had a 26' truck reserved. After being called and told the day before the rental I would have to go to a different location than the one I reserved I was not very happy. I arrived at that location at opening (10am I originally wanted 9am) I was informed they did not have the truck either. I was instructed to call customer service. Then after getting the run around I told them I would take a 20' truck. This location didn't have that either. So I had to go to another location again. I was finally taken care of at walts. However the overall experience was trash to say the least. Walts was great but uhaul, having me run around to three different locations and not having what I reserved weeks in advance leaves me not wanting to use the company anymore.Doug R.
Customer did not leave a comment.Christine T.
The service at Walts Auto was great!!!allan T.
Customer did not leave a comment.Tevita F.
Manager was very helpful and polite.Melanie M.
Absolutely great care. Took great care of me after a long road trip.David M.
Customer did not leave a comment.richard N.
The gentleman that set us up with the u-haul was very polite and accommodating. Would definitely recommend this location to anyone moving.Marion B.
Customer did not leave a comment.WENDELL F.
Customer did not leave a comment.Rebecca F.
Customer did not leave a comment.Jerod M.
This is am Old Auto repair shop and not clean. Relocate to another location. Plus they did not have on board equipment I requestedRonnie K.
CLEANING Trucks before servicing themriver S.
Customer did not leave a comment.Winifree W.
Customer did not leave a comment.LETICIA S.
too far from where I live. I just happened to need it there. I have several closer to me.Mickey T.
Customer did not leave a comment.Jacob T.
Customer did not leave a comment.Newton M.
Customer did not leave a comment.gelacio R.
Customer did not leave a comment.David M.
The only problem I had with the drop of was the first location they sent me was further away then the second and they still charged me over mileage on both places so instead of being over 9 miles we over 10 miles either way the second drop off was way better then the first address they gave meApril R.
Lower your rates...William M.
Customer did not leave a comment.Lee H.
very nice people work thereKYMBRLY M.
Customer did not leave a comment.Kian G.
Everything was very easy. Thanksrobert A.
Customer did not leave a comment.Brandon H.
Customer did not leave a comment.Kimberly M.
I dropped off trailer after hours so I did not talk to any one. Lay out of property made it easy to drop off and park trailer. My experience was very good over all. Pickup went easy, my trip I had no issues with equipment and return was easy too,lance C.
No much, it's an old garage but the staff is friendly and helpful.HUBERT H.
It was grea trichard M.
Rather than say the location was not clean and inviting, I would say that there is room for improvement.chuck M.
Customer did not leave a comment.MARCOS L.
Customer did not leave a comment.Kevin L.
Customer did not leave a comment.SUSAN C.
Will use this location again.SUSAN C.
Customer did not leave a comment.TIONNA E.
The truck was on a half of tank and he's trying to say more gas than what it was was in there I WILL NEVER USE AGAINjemon J.
Older gentle men but very friendly and helpful. Although the location isn't what is expected their service very much made up for itErik N.
Customer did not leave a comment.Carol V.
Customer did not leave a comment.Andrew A.
Customer did not leave a comment.James M.
The truck had alot of ants in it??The guys were nice at the pick up location. The drop off location well one of the young men could use a little customer service training. Tone is everything!Angelia M.
Fast and friendly service. In and out efficiently. Price as promisedDavid T.
Customer did not leave a comment.anthony W.
Customer did not leave a comment.robin G.
I like renting from the unhaul location on 10th Ave In Columbus. I originally placed my reservation at that location online, but apparently all of the reservations was taken. I was sent to Walt's Automotive on Victory Dr. And my overall experience wasn't good at all. If I ever need another unhaul in the future, I will never ever go back there.Lisa D.
The truck was nasty, driving it was awful, running badDavid R.
Well I know they had to pick it up from another location so I can't really say much about this location but the location they picked it up from needs to check out and service their trucks better I had so many problems with that truck on the way up there it suckedDON G.
Customer did not leave a comment.Michael G.
Very nice owner.SCOTT H.
Was able to get the job done. SatisfiedApril A.
Customer did not leave a comment.Jake K.
The people were very friendly and provided excellent customer service, even going above and beyond.Brian W.
Customer did not leave a comment.karen M.
This was NOT the location I made my reservation for. Had to drive almost an hour (to and back) to pick up from this location.Nicole P.
U-Haul changed the rates from my previous use a few weeks prior. If you U-Haul is unable to receive equipment on a Sunday they should not charge the consumer more. I posted the same thing twice just to double my chances of you reading this.Daniel M.
Super friendly!!!WILL R.
Walter and Roger were excellent!!! You'll find no better service or folks more knowledgeable that Walter's U-Haul in Columbus, GA!!Anthony P.
Customer did not leave a comment.ARIEL B.
Customer did not leave a comment.Adam S.
Customer did not leave a comment.Anne W.
Customer did not leave a comment.ron F.
Make sure that the pick up locations have a up todate on what equipment they really have.robert A.
The pay wasnt good. .99 a mile local. It cost me more in miles than than it cost to rent the truck. Maybe the first 15 miles should be free. Cause the mileage starts from pickup and ends at dropoff. The majoriry of my miles were from the truck pickup location to my actual pickup location. My pickup location to my drop off location was 7 miles.SHEERON R.
Classic case of a business taking advantage of military by over charging us. I took a video of everything (to include referencing a date and time just in the beginning of the video just in case they try to say that we couldn't prove when it was dropped off). Everything was fine and within the mileage limit, appropriately fueled at drop off, the cab was cleaned, and there was no damage to the "Mothers Attic." Still charged an additional $130. We were told in Clarksville that we could drop it off at any location in Columbus. Will be takingGregor I.
Customer did not leave a comment.Adam K.
Customer did not leave a comment.Steven L.
Good manTOJIDDIN R.
Friendly and very helpful.Cynthia P.
Customer did not leave a comment.AMANDA L.
Customer did not leave a comment.Courtney F.