The tire monitor system said it needed to be checked when we picked it up that day. I hope it was checked for the next person. Also, the last time we rented from this location we were told we could return it after hours and it would be no problem. This time we returned it after hours and we were billed double the rental charge and insurance.Jason L.
Walton Security Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The Representative at location was rude first of all. SECONDLY, I only had the truck an hour...returned it right back, the lady came out with her clipboard..like she was going to inspect the truck at point of return...instead she went back inside...never checked the truck out...i got the truck at 10:30 am...returned at 11:40 am...on a full tank, as I received it...they didn't send me a receipt of checkout until Monday morning...when the truck was returned...during open hours Saturday morning...I kept trying to call the number after I returned the truck, to see what was taking her so long to check me out...seems like she took the phone off the hook, bc I kept getting a busy signal...then receive a bill back Monday morning...with a gas charge of $7.00...when I took a picture of the gas showing full and odometer reading upon return...will never get a uhaul from these people again...called the 1800 uhaul number...several times Saturday morning in regards to her not checking the vehicle back in...and they didn't understand why, she hadn't checked the vehicle in upon arrival as well....Ruberta J.
Vehicle had a very low/leaking left front tire and the check engine light remained on throughout...However, service was very helpful, location and facilities were greatJames M.
El cliente no dejó un comentario.KERRY B.
El cliente no dejó un comentario.Hai T.
Not sure of anything. Very satisfiedMichael H.
El cliente no dejó un comentario.Rick S.
Ms Ruth was the best, I was there at opening and everything was clean and ready, Ms Ruth was friendly and professional. She is why I will use this location again and recommend it to my friends.Roland P.
Ruth was friendly and the rental process was painless and quick.Timothy B.
Great experience, everything went quick and smooth all the way. Will definitely do business with Uhaul again.Bruce A C.
Did not have blankets and I wanted somebTommy C.
El cliente no dejó un comentario.Adrienne B.
El cliente no dejó un comentario.Matthew C.
Don't double charge peopleBrittany H.
El cliente no dejó un comentario.Richard M.
Just pay attention to every customer needs to help.Evette M.
The van we were given had an idling problem. I put it in park, but left it running so I could get out to open a gate. Before I could pull through, the van died. Then after pulling in, doing the same thing so I could close the gate behind me, it died again. Driving down the road if you take your foot off the accelerator, it idles down like you're braking, but you're not. Just wanted to let someone know.Alicia C.
No one there to assist with unhooking trailer and clerk very very rude had to get another customer to help with unhook why your trailers have no jack is bryound me very disappointedRICHARD D.
El cliente no dejó un comentario.Elizabeth R.
Post prices, so that people will not go in thinking they are going to pay twenty dollars for a truck. Sixty dollars is a long way from twenty.Tonia B.
My original reservation was for a uhaul location in Winterville - when I got there they did not really have the equipment. They edited my location to Monroe which as another 45 minutes of driving.Stephanie R.
Need more uhaul equipment and moving suppliesDavid W.
Very friendly and helpful staffGretchen T.
There was a question about the fuel level upon return. I asked her to move the truck to the level ground and check it again, she did and it actually had slightly more than when i rented it. She corrected the charges. Superb customer service.James W.
The staff was pleasant, knowledgeable, and helpful. Enjoyed renting from this location.Mike G.
Very nice customer serviceCarla B.
El cliente no dejó un comentario.Cheryl K.
El cliente no dejó un comentario.Parkietha R.
i reserved online and when i went to the location to pick up it took at least a hour, what is the purpose of reserving online..Angela L.
El cliente no dejó un comentario.Latasha L.
El cliente no dejó un comentario.Marie M.
When putting gas in to take back to 1/2 tank, the fuel hand would not move and suddenly jumped to full. I contacted them and explained what happened and asked for a fuel credit. They said someone would call but never did. Did not get credit.brenda A.
All expectations were met!!RUDOLPH M.
El cliente no dejó un comentario.Elizabeth P.
El cliente no dejó un comentario.Brenda R.
El cliente no dejó un comentario.Diane M.
El cliente no dejó un comentario.philip S.
Great experience my first time renting and if I had to move again. I would come to you guys first no question.Steve F.
El cliente no dejó un comentario.Nancy S.
The people were nice but no one came out to inspect the truck with me. It had a lot of physical damage but they said not to worry about it because I took the insurance coverage. As an owner of an insurance agency, I was shocked to hear their answer. ALSO: The truck didn't have one drop of oil in it.BRUCE W.
Everything was excellentantwuan S.
El cliente no dejó un comentario.Mary Lou M.
This office location was closed at arrival. A young guy did come to the fence and gave me instructions on how to leave truck and put key in drop off slot in office door.DONNA P.
There will never be a next time.CINDY T.
El cliente no dejó un comentario.Steve C.
El cliente no dejó un comentario.Chris B.
I was charged 5 days and only had it half a day on Thursday and returned it on Saturday morning.Kevin A.
El cliente no dejó un comentario.James A.
Person on site need to trained in dealing with public ! I asked a few simple Questions and was told she was U HAUL and told me I had a ATTITUDE !! I am not that type of PERSON ! I worked with public all my life , in retail sales, law enforcement and owner of a retail store . She was rude and disrespectful !! I am 78 yrs old and I have seen a lot , this type person does not need to representing major company !!Walter C.
El cliente no dejó un comentario.Edwin H.
Great experience!james D.
Great customer service! Friendly staff!Matt J.
Before I was given the price the representive swiped my card. I was charged $74.00 that was an expensive amount. I was told before I arrived that I would be getting the smallest uhaul.BERNITA C.
El cliente no dejó un comentario.Edwin H.
They left before 3:45 no one was there . There Web site says 5:00. We did drop key in box but 3:45 Sat afternoon there should of been someone there. That is not good customer service.Josh S.
manager was not helpful with showing how to connect trailer to truck. had to connect it myself without helpJohnny F.
El cliente no dejó un comentario.John H.
Very nice customer service...explained everything easy fast service picking up uhaul and dropping off the uhaul...excellent overallCherry R.
My original reservation was somehow changed by Uhaul. I received a text the evening before informing me that the truck would be available for pick-up at 5:15 PM the next day. My original pick up time was 1:00 PM. I informed them that this was unacceptable. The manager gave me a number to a person higher-up. Before I could reach him the manager called me to let me know that she had made arrangements and my truck would be available at my originally scheduled time. Excellent service!Mike G.
Great experience for monroe. Friendly and very helpful staffJAMES S.
Do not charge for 2 days if only used 1.ashley T.
Natalie was fantastic and a great help setting things up, as well as working with me to extend the rental for another day. THANKS!Tim S.
El cliente no dejó un comentario.ROBERT K.
I went to get the tow dolley. The employee at the location was very unhelpful.She was more concerned with telling me her personal affairs than taking care of the rental.She explained to me how she cut the head off her daughters stuffed animal and how she was up all night playing video games.Im not the least bit interested in her life I was there to rent a Uhaul product.After I returned the tow collect to a different location Uhaul Store Conyers Ga which was 10/15 miles out of my way since the employee told me they no longer had soon for the Dolley at that location I must take it to Conyers the employees there at Conyers location informed me I should have gotten a discount since I was hello g Walton Storage.I called back to Walto. Storage that employee began screaming on the phone telling me that Uhaul is crazy and she was not refunding any money to me. I just don't understand the complete unprofessional manner which this was handled.RONALD E.
Great service .Great staff.REBECCA H.
El cliente no dejó un comentario.AMY N.
El cliente no dejó un comentario.Sylvester E.
The people at this location were very polite and helpful. I am very happy with that experience but not with the U-haul experience. My reservation was at a Loganville site for a 17' truck. In Loganville I was told they had no truck for me. They helped me find a truck but I had to drive to a different location and settle with a smaller truck. With the smaller truck I had to make more trips moving which ended up costing me more money. I also had to go almost immediately to the gas station because it was at 1/4 tank at pickup. Then I had to sweep out the truck before I could even start loading because it was so dirty. I was happy to get a truck, but in an already stressful situation I feel like the experience with u-haul added to the stress and was just very inconvenient overall.Lisa H.
Owner was rude and not helpful at all. Did not have the utility dolly I reserved even though I reserved my items well in advance ONLINE. Very unprofessional.Billie J.
El cliente no dejó un comentario.Jeanne G.
Overall a excellent experience renting a pull behind trailer. Staff friendly and accommodating.Jack B.
El cliente no dejó un comentario.Dennis S.
El cliente no dejó un comentario.MIKE C.
El cliente no dejó un comentario.julie W.
The lady that works there is fantastic and provides great customer service!SUMIT P.
Ruth couldn't have been better. She was extremely helpful and went above and beyond the call of duty several times.Glenn V.
El cliente no dejó un comentario.Kerry B.
El cliente no dejó un comentario.JOSH C.
El cliente no dejó un comentario.Wade J.
The Lady at the front desk, her name was Ruth. Was unfriendly and rude, Both over the phone and in person. She did not show us the truck nor did she tell us our drop off time. She gave us no information at all.Doyal K.
Treat them the way you did me. Thanks for a awesome experienc..KARISSA N.
Ruth is the best. She really takes care of her customers and we appreciate her!MARGARET F.
The lady was very rude to my husband. We rented the truck on Friday 07/29/16 for 24 hours. I have confirmation. When they went to pick it up, The lady at emc rental told my husband the people online don't know what their doing and to bring the truck back by 5:30 which was impossible. She then told them to have it back by 8:00 that night because we were going so for. When I called and reserve the truck, the gas mileage was suppose to be .40 a mile. She was trying to charge us.99.The lady on the 800 number quoted me the gas mileage and the 15ft for $19.99 because they didn't have a 10ft truck. Because of the time we had to bring the truck back, We had to spend more money to get another truck to finish moving our furniture from Alabama(which wasn't easy at the last minute). I am so unpleased. I really need to speak with a manager. This is the worst experience I've ever had with U-Haul. Please contact me at 706-818-1256.nickey L.
My MAJOR complaint was with the changes to my reservation. The truck size & pickup time were changed by U-haul after closing time the night before pickup. It caused major problems with our move. I will look into a different truck rental source in the future.Mike D.
Very easy Thank you Scott Bradberryscott B.
First, they did an excellent job making the reservation. Then Uhaul took it upon themselves to switch the pickup location almost 50 miles away (a one hour drive distance) without discussing it with me beforehand. I went back to the original location 15 minutes mutes after getting that call and they said that was crazy, the truck was sitting there. They also said someone had cancelled my reservation. They then told me I could pick up truck as scheduled originally. I showed up the next day to pick up truck, it was unavailable. I had to take a smaller truck, which meant my wife had to drive a separate vehicle to hold the overflow items which was unplanned and caused us to leave three hours later than planned. The drivers side rear view mirror was partially disabled and could only show the ground about even with the rear bumper, you couldn't see traffic overtaking you. I showed it to the agent when I picked up the truck and he said it couldn't be fixed. I also reported it to the location where I turned it in and they made a safety report on it. So other than getting jerked around on my reservation, having to work around too small a truck at the last minute, and drive a 189 miles not knowing what was behind me in traffic, it was a stressful experience made much worse by your company.HERBERT M.
El cliente no dejó un comentario.Roger S.
Customer service was excellent and her name is Ruth!!!!!Kristie W.
El cliente no dejó un comentario.Richard R.
El cliente no dejó un comentario.EDWIN G.
The lady was very professional and courteous. I wish I could remember her name. I will definitely use their services in future moves.MARY K.
El cliente no dejó un comentario.Edwin G.
El cliente no dejó un comentario.Adrienne M.
Please offer one price rentals. The .99 per mile is a bit much. The bigger truck not avail, so we moved in a 15' truck and had to make 2 trips. Extra cost that I was not counting on. A bit disappointed with that. The staff at location was very friendly, and helpful.Sheri M.
They were very helpful, even called us when the trailer arrived and was available. They were pleasant to work with and I would use them again.arkley L.