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Konstantin K
Customer Reviews for Wallet Wise Wheels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was ok but it seemed that the contactless/app rental did not line up exactly with what the location could provide. I was charged for the furniture pads because I rented 6, that were apparently not in the back of the truck because I was also charged for the bags I opened in the back of the truck. The app did not work on my android so I had to use my wife's phone to pick up the truck. Also, when I returned the truck, I was charged an additional $15 just for paying with a credit card... which is the only way I could pay for the contactless pick up. This was a hidden fee added only after I rented the truck. I would like it refunded.
Peter SDaniel was very nice and helpful
jose aIt was the worst truck I have ever rented from uhaul (I rent about twice a month every month sometimes more). The truck had a leak in the exhaust so it was loud and which in turn consumed more gas, which means I spent more than usual. There were other trucks at the location but somehow this was the one allocated to me. The location was closed due to unexpected reasons which I understand was due to a family obligation (totally understand that, unexpected things happen). Since the location was closed I didn't get a chance to exchange the truck to a different one. However when I called uhaul to complain about the truck, the lady I spoke to, responded as if I was wrong to be complaining. Not helpful at all, in fact borderline rude.
DAMMINT SThe only thing that I was frustrated with was the last minute change of where to pick up my truck. The communication could've been better. Overall, my experience was very good.
Thomas SN/A
Gilbert MMy experience went very well
CUSTER JThe lady wasn’t quite knowledgeable to complete the pick up, she had to call for assistance, even though the transaction was paid for in advance it took over 40 minutes to receive the truck.
edward DMake sur that the interior of the truck is clean.
ERNESTOALBERTO DThey were so professional, friendly and accommodating. A pleasure to work with.
DEBRA VThe employee was verry helpful and knew his job verry well thankyou he made my stressful day a lot easier thankyou verrymuch because I always had heard horrible stories about extra charges but it was better then l expected have this guy train new u haul reps thankyou i will be back james dwyer
james dNo improvements needed! This was an excellent location, very easy to get in and out of and the representative was fantastic!! Extremely helpful. I will be a repeat customer and will definitely recommend to others!
Kyle FThe location was wonderful. Having said that, the reservation process and getting answers/assistance from customer service and scheduling was downright impossible. I got put into a hold circle several times instead of being helped
Sharon SGreat staff , would recommend
KYLE BMake sure that the email and text message confirmation location match!
Linda BGreat location!! Best staff and great service . Will be back
KYLE BThis experience was perfect every step of the process! Dan is the best! The truck was spotless. We will be back
walter pI am very upset with Uhaul. I was charged 2x for this transaction which in turn put my checking account in a negative balance.
dave pThe owner was very accommodating and helpful. He was able to provide us with a 15 foot truck on a very short notice. Thank you Kyle!
Frank SHave smaller trucks in the area.
James NA live Agent (Agent had given birth) vs. Customers having to contact Agent over cell phone to complete transaction. Though Uhaul has 24 hr. pickup at this location, an hr. was lost
DAVID DTruck was not ready had to wait to get keys, uhaul was of no help on phone, worthless
william bThis location was amazing. We found the service quick and courteous. They honored the contract and exceeded our expectations in supplying the extra days we needed to complete the move. No hassles and customer service that you rarely see. You were a God send. Keep it up. Many thanks.
Tarsha SI would definitely rent again from Wallet Wise Wheels. Had a great experience renting from them.
STEVEN TCharged me 21$ for gas I didn't use!!!
JERRY CThey are good sales people.
maged gTo begin with the bad experience I was there at 10:00am, that was the time of my reservation, and the office was closed. I waited outside in the freezing yard until someone showed up at 10:44. The worst part was the rental itself, the truck had no ramp. It was the most difficult moving and it never occurred to me that a moving thrum didn’t have a ramp. I will never rent from your company and I definitely will not recommend it to anyone.
Luz Ithe rental was extremity high, I did not expect to spend so much money on this project, $0.79 per mile is an outrage price.the facility and the service is ok. it is the price of the rental that it is totally inconceivable.
Luis MDon't triple book an order and send me fifty miles further away. Dont tell me you triple booked five minutes before the end of the day when every other option is closed. AFTER confirming the same morning
Tim MTell customers they have to return blankets before they get them...and not consider a cup in the cupholder "a dirty vehicle" and charge $30
Charles GPeople are great there..very helpful
paul c??
CAMERON CTHEY WERE VERY NICE
GRETA WStaff were very friendly and helpful. This location was very service-oriented.
Eileen LPICK UP AND RETURN WAS A GREAT EXPERIENCE
robin l