Customer Reviews for Wallaceburg Pioneer
(U-Haul Neighborhood Dealer)

53 reviews

63 McNaughton Ave   Wallaceburg, ON N8A1R9

(226) 419-0061

Office Hours

  • Mon-Sun: 8 am–10:30 pm

Services at this Location:

Contact Us

(226) 419-0061

63 McNaughton Ave
Wallaceburg, ON N8A1R9

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–10:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Lady at the desk was pleasant and helpful

Nicole DaSilva 
Rating:
3.0

N/A

Meghan Jones 
Rating:
3.0

In rural Ontario there are few options. We could not spare the time to drive to another city to get the correct sized truck.

Ann Hoffer 
Rating:
5.0

Customer did not leave a comment.

Lynda Hamilton 
Rating:
1.0

Booked truck for 1 and the guy had no clue what he was doing and even after I cleared up the licensed driver and brought them into the store it took well over an hr in the store just to get the truck because the guy had no clue what to do and how to do it then upon returning the truck it took another hour in store just to return the truck because the guy didn't know how to do the return and had to call and be walked through so out of my rental time I lost time to move my stuff because didn't walk out with the key until 2:30 even though I showed up before 1 to get the process done to get the keys so paid for time I did not even get because the guy in the store wasted over an hr of my rental time because he didn't know how to do his job !

ALISSA FICKLING 
Rating:
5.0

Customer did not leave a comment.

Mike Chase 
Rating:
5.0

Customer did not leave a comment.

Rick Vanderwerf 
Rating:
1.0

The truck was dirty in the back and leaked water in back of truck and ruined my mothers stuff that my mom has passed. I lost over $500 with my mom stuff.

DAVE JOHANSON 
Rating:
5.0

This was my first ever U-haul Rental the understanding for the situation was awesome for me Thank you

Roberta Aquash 
Rating:
3.0

Customer did not leave a comment.

Jaime Birkle 
Rating:
4.0

Customer did not leave a comment.

paul hanson 
Rating:
1.0

I would never recommend to guys ever again

jodie Dubuque 
Rating:
5.0

With the overall fees and the cost of gas it would be cheaper to pay a moving company. 120 km move ended up being over 500 dollars. Will not be a return customer

Blake Taylor 
Rating:
3.0

I ordered an appliance dolly and it took them an hour to find it !! That was an hour wasted for my day to get ready to move !!! When you order the equipment it should be ready to go !!

Jason Hooper 
Rating:
5.0

Customer did not leave a comment.

DAVE SHARPE 
Rating:
5.0

Customer did not leave a comment.

Abimbola Kolade 
Rating:
5.0

Nothing customer service went well over the usual needs and the folks at uhaul went over and above to assist. Can’t say enough good things about this experience. Will definitely be back.

TRACY HOULE 
Rating:
4.0

I had no problems with the station I rented from but with uhaul in a whole ridiculous....very expensive. Even supplier was shocked at how much I actually had to pay.

Tmmy Lamarsh 
Rating:
3.0

Customer did not leave a comment.

Mark Sybrandy 
Rating:
5.0

Customer did not leave a comment.

Zedra Waucaush 
Rating:
5.0

Customer did not leave a comment.

Michelle Lang 
Rating:
5.0

Customer did not leave a comment.

DARSHAK PATEL 
Rating:
5.0

Uhaul computer was slow to book the trailer had trouble reading information.

Dave Chainey 
Rating:
4.0

Customer did not leave a comment.

Dianne Schwab 
Rating:
5.0

We didn't have any issues at all with this location.

Geoffrey CAMERON 
Rating:
5.0

Great service!

Beth Ann Cook 
Rating:
5.0

Customer did not leave a comment.

Ann Cook 
Rating:
4.0

Customer did not leave a comment.

Teresa Cheff 
Rating:
2.0

I am not happy with the fact I was made to fill out all the documents online and I was told there would be no transfer of personal information however your Canadian system is not working I wasted time on picking up my trailer and I had to give all the information again. And when I dropped it off the attendant was useless I had to shout at him continuously to stop the trailer from rolling and hitting my truck I eventually took a rock and placed it in between the wheels of the trailer. Completely unsafe and I could of been hurt or pinned between the truck and trailer. This needs to be resolved as its a major safety issue. I will be reporting this issue to authorities or osha or someone that needs to come the this location to make sure this doesn’t happen again

Keith Naicker 
Rating:
5.0

Customer did not leave a comment.

Rhonda DeBaeremaeker 
Rating:
5.0

The staff were wonderful and extremely helpful!

Rhonda DeBaeremaeker 
Rating:
5.0

Customer did not leave a comment.

James Irvin Johnson 
Rating:
3.0

Customer did not leave a comment.

William Turner 
Rating:
5.0

Tell the truth and follow thru with what you say. I was blown away after hearing my total owed after a number was given to me the day before. I feel that i was taken advantage of because the price was changed not once, not twice but 3 times. I was ready to walk out without paying, however my hopes are that higher management will figure this out in the end. I truly hope I hear from someone outside the Wallaceburg(Mc Naughton) site. $45.00 to $265 to $143.

Steven Sands 
Rating:
5.0

No improvement necessary

Chris DeRoeven 
Rating:
5.0

Christina was very helpful, friendly, informative, and responsive; so, the staff ate great. The lot was also big and spacious... I don't think I have any comments to improve that.

Alyssa Freitas 
Rating:
3.0

Same no one to help remove the trailer; extremely heavy, this could end up hurting someone.

JAMES ROTHERY 
Rating:
5.0

Customer did not leave a comment.

Cristopher Ramcharan 
Rating:
4.0

Customer did not leave a comment.

william turner 
Rating:
1.0

Hire people with a brain

kevin hugget 
Rating:
5.0

The tank was only at quarter tank when I picked it up.. which I figured it would've been full tank... the inside of the truck in the cab was absolutely filthy mud everywhere and the back of the truck was disgusting with dirty socks everywhere... my mom had spent a couple hours cleaning it all...

CassieMarie Newns 
Rating:
1.0

They have not returned my $100 deposit. I got a reciept stating it is returned but it has not been and I've checked with my bank. It has been almost 2 weeks now. This is a lot of money to throw away I wish for it to be returned please I need this especially after the holidays.

Graydon Jock 
Rating:
4.0

. Contract stated the truck had nearly a half tank of gas. It only had a quarter tank. Rates are higher than the website says.

Alberto Mota 
Rating:
3.0

Employee was very nice but had no knowledge of returning a uhaul. She had to call uhaul to do the return. But still was fine

CHADB CORNELIUS 
Rating:
3.0

Customer did not leave a comment.

JAMES WHITNEY TREECE 
Rating:
2.0

Customer did not leave a comment.

Brianna Delaey 
Rating:
4.0

Customer did not leave a comment.

JOSEPHS CIURKO 
Rating:
5.0

Customer did not leave a comment.

Patti-Jean Russell 
Rating:
2.0

I think this is a new location, the staff mentioned that they have received no training.

Derek Hare 
Rating:
5.0

Customer did not leave a comment.

Alex McDonald 
Rating:
3.0

Submitted a note in disagreement with charges but have had no response. But transaction was processed anyway. Poor business

Joe Dedecker 
Rating:
4.0

It would be better, if the employee could speak better English. Hard to communicate. Thanks So Much. We finally got everything worked out.

SUSAN PATTERSON 
Rating:
1.0

Employee was not knowledgeable about the procedure and took forever to complete the transaction. no-one was available to check vehicle over and transaction was interrupted by serving other customers. I would not go to this location again.

MIKE CARR 
No reviews have been submitted for this location.

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