Comentarios del cliente para Wallace Gas & Oil North Main

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Wallace Gas & Oil North Main

Grado total:

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Lucas L. en

Grado:

Very unprofessional

Don B. en

Grado:

They don’t have a clue what they are doing. Called the 800-go-u-haul number and had everything verified and ready to go. Go to pay for the equipment and was told that it was not going to work and could not rent the equipment. Had to call district manager. Not a good experience.

Kett W. en

Grado:

The staff at UHaul in Lamar, CO (Wallace Oil and Gas) were awesome....helpful, attentive and very courteous. I will definitely use them again.

dalene P. en

Grado:

El cliente no dejó un comentario.

Tom P. en

Grado:

nothing..does not need any improvement!

Steven T. en

Grado:

Only one employee on duty, many customers waiting on assistance. Computer was very slow, took a lot longer to complete contract than normal.

William F. en

Grado:

El cliente no dejó un comentario.

Ray S. en

Grado:

El cliente no dejó un comentario.

DAN K. en

Grado:

El cliente no dejó un comentario.

James R. en

Grado:

El cliente no dejó un comentario.

Amy L. en

Grado:

Friendly service is needed it lacked a smiling face.

angelica D. en

Grado:

El cliente no dejó un comentario.

Scott T. en

Grado:

Very friendly service, great job

Michael B. en

Grado:

El cliente no dejó un comentario.

John C. en

Grado:

Advertise actual fees.

George H. en

Grado:

I reserved and confirmed online a small pickup truck for $19.99 a day plus 59 cents per mile. But when I went to pick it up I was told that the only vehicle that was available was a 15 foot box truck for $29.99 per day and 79 cents per mile. My total bill went from originally about $200 to $370. Not happy

Maurice V. en

Grado:

El cliente no dejó un comentario.

ruth H. en

Grado:

Personell are courteous and helpful.

ruth H. en

Grado:

El cliente no dejó un comentario.

Steven T. en

Grado:

El cliente no dejó un comentario.

Daniel A. en

Grado:

Have the equipment on hand that was reserved for pickup. Be interested in helping the customer. REALLY IMPORTANT! Both individuals on duty seemed more interested in going to lunch than helping us get the trailer attached to our vehical properly. And, making sure the trailer lights worked correctly. I really hate to say it but they just seemed lazy. Not concerned that they did not have the appliance dolly that we needed to load the trailer. No greeting and no apology offered!!! I will not rent from them/this outlet ever.

James N. en

Grado:

El cliente no dejó un comentario.

Malcom S. en

Grado:

Have an attendant that can arrive to work on time and knows what he is doing once he gets there. Very poor service and slow process. Won''t deal with them again as this is the second time I have had a similar experience at this location.

Mitchell E. en

Grado:

I reserved a u haul 2 weeks before I needed to pick it up in Lamar CO at Wallace gas and oil to speed up the process. That wasn’t the case when I got there for my appointment at 9:00am, I had to wait a whole hour for them to process me because the guy who was assigning the u haul had no idea what he was doing. He had to call several people to help him and since it was a gas station he had to help people that were coming in for gas he was the only one working. There shouldn’t be an hour wait if you reserve a u haul two weeks prior to the pickup date

Machelle M. en

Grado:

El cliente no dejó un comentario.

Matthew S. en

Grado:

Not sure, great service. Fantastic very clean truck, my experience was perfect..

leslie G. en

Grado:

The only thing and it wasn't a big deal. I wanted something showing that I dropped the trailer off. I asked and he said that when he put it in the computer uhaul would send me an email showing this and I never got one.

leo A. en

Grado:

El cliente no dejó un comentario.

robert S. en

Grado:

El cliente no dejó un comentario.

Russell A. en

Grado:

El cliente no dejó un comentario.

MICHAEL S. en

Grado:

El cliente no dejó un comentario.

al S. en

Grado:

El cliente no dejó un comentario.

Paula L. en

Grado:

El cliente no dejó un comentario.

circh P. en

Grado:

The guys gave me truck with 3/4 of gas tank and were laying in my face it 7/8 of tank. Had to call Law Enforcer

Michael M. en

Grado:

El cliente no dejó un comentario.

Kelly R. en

Grado:

El cliente no dejó un comentario.

Teresea B. en

Grado:

El cliente no dejó un comentario.

Mary B. en

Grado:

I had an extra charge put on my card. I think maybe gas was added to my card and I filled the truck at the return place. Not sure the young man didn't gas his and charge my card. Please check because I filled it there.

victor M. en

Grado:

El cliente no dejó un comentario.

Timothy A. en

Grado:

They didn’t know how to hookup the trailer I had to show them.

Rudy M. en

Grado:

El cliente no dejó un comentario.

Jennifer R. en

Grado:

El cliente no dejó un comentario.

Sid J. en

Grado:

El cliente no dejó un comentario.

Andrew S. en

Grado:

El cliente no dejó un comentario.

mario C. en

Grado:

The person that helped us was great and helpful however the trailer we reserved had been rented out when we picked it up and the only comparable one was enclosed and not suitable for everything we needed to haul. I will have to make a second trip.

Felix D. en

Grado:

El cliente no dejó un comentario.

JACQUELINE J. en

Grado:

Have the equipment available in Colorado Springs for fast pick up next time thanks

Amber S. en

Grado:

El cliente no dejó un comentario.

Tom G. en

Grado:

El cliente no dejó un comentario.

Stewart O. en

Grado:

El cliente no dejó un comentario.

TERI R. en

Grado:

El cliente no dejó un comentario.

MICHAEL H. en

Grado:

El cliente no dejó un comentario.

Kirstin C. en

Grado:

Lovely customer service. Very well mannered.

Larry O. en

Grado:

El cliente no dejó un comentario.

Les A. en

Grado:

El cliente no dejó un comentario.

John P. en

Grado:

El cliente no dejó un comentario.

Connie M. en

Grado:

El cliente no dejó un comentario.

judy T. en

Grado:

The Sat morning attendant Caesar....was excellent....thorough...and really explained things. Sean was very helpful on the front side when we reserved. It was a short experience only 5 hours of use....

Brent W. en

Grado:

El cliente no dejó un comentario.

Christina R. en

Grado:

El cliente no dejó un comentario.

Rick S. en

Grado:

El cliente no dejó un comentario.

jacob G. en

Grado:

NO ONE THERE WHEN I DROPPED OFF IT WAS A HOLIDAY . THEY CALLED ME DAYS LATER WANTING TO KNOW WHEN I WAS GOING TO DROP OFF.

cary M. en

Grado:

El cliente no dejó un comentario.

Timothy W. en

Grado:

El cliente no dejó un comentario.

Bobby H. en

Grado:

Tire was almost flat when we picked it up but was filled

Shauna S. en

Grado:

El cliente no dejó un comentario.

JOHN D. en

Grado:

El cliente no dejó un comentario.

Dennis H. en

Grado:

El cliente no dejó un comentario.

BONNIE B. en

Grado:

Either close this location down or train everyone at this location. I had an appointment for pick up an expected everything to be ready. Spent over an hour for a simple trailer pickup. Boys there helping did not seem to know how to hook up the trailer. Took them 20 min. to find the chains needed for hookup, they left them dragging on the ground and then I was told to go buy the wiring I needed to make the connection between my car (it was already wired) and the trailer, they didn't have any. Do you mean to tell me I was supposed to drive it without any working lights somewhere to buy, out of my own pocket, the proper hookups? If I had been in an accident due to this U Haul would have been in a heck of a lot of trouble! My husband made one of the kids go buy it (they didn't want to because there were only two of them running the gas station.) Another 25 min. wait for that and then another wait while they got the dolly and pads I rented. Once again, I had an appointment, I did not just drop by and expect it to happen quickly. I requested a call fro the regional manager, but have not yet heard from them. I will be asking for a refund.

JOHN O. en

Grado:

El cliente no dejó un comentario.

Julie S. en

Grado:

I had the worst experience of my life, did not get reimbursed and was told I would money wise only to find out it was to pay the movers! Communication, told one thing by one UHaul and another version from another employee! Time, organization, communication was so poor! Kenny Brogman (719-393-5628), was the rudest person, and degrading man I have ever spoke with! Constantly interrupted, repeated the same things thinking I didn't understand??????????? I was told I was going to be reimbursed money in the amount of $1,000.00, I could have been in several accidents due to the right review mirror was busted off when a tree branch snapped back and hit the windshield and splattered glass, and broke off the review mirror, and windshield wipers that flew off in the middle of a down pour of rain! However, I was able to drive but not very safely at night, had hazard lights on all the way home. I called several times, and never called back, the truck and trailer they did not even assist with, my friend had to go get the truck and put my car on the trailer!!!!!!!!!! Alexis and William did get a second mover to come pack on Saturday night, after the first one was so inappropriate! I was suppose to leave on Friday for my new job in Wisconsin, from Arkansas? I did not leave until Sunday, and started on Tuesday! I returned the vehicle that was on a half tank, the second one? A very young lady, said it was not on 5/8 tank and if I didn't come give that money for that send me to collections!!!!!!!!!!!!!!!! I would never, ever use Uhaul or recommend to anyone!!!!!!!!!!!!!!!!!!!! I can't believe you did not reimburse my money after all of the things that happened, not to mention made my mother a wreck before I left!!!!!!!!!!!!!!!!!!!!!!!!!!

Lora C. en

Grado:

I had to wait 20 minutes for help. He didn't offer to help unhook the trailer from my vehicle, I did it myself. He didn't know how to print off the return sheet. I ended up signing a blank paper and I added the date/time of the return. The process took 30+ minutes.

Sherry O. en

Grado:

El cliente no dejó un comentario.

jaryrl R. en

Grado:

Fast efficient friendly and clean trailer.

Rabecca B. en

Grado:

The employees were polite, courteous, and helpful!

Vanessa S. en

Grado:

Totally different experience. Made sure we left happy.

Thomas E. en

Grado:

No issues with this location

DANIEL G. en

Grado:

Very informative young man, great customer service!

Brian M. en

Grado:

I called the place on Friday may 19 to see what time they closed. I was told they closed at 7 PM. I tried to drop the trailer off a day early on May 19th as it wasn't due back to May 20th. I arrived at the location at 6:45 on May 19th to find out they had closed at 6pm I had to drive an hour just to get to the location and wasted 2 hours going back and forth and a half a tank of gas. When I went to turn in the trail on May 20th. They only had one poor person working and it ended up taking almost an hour just to turn in the trailer. Over 5 hours total time spend trying to return the trailer and almost an entire tank of gas wasted. I will not do buisness with this place again and will advise other people not to as well. Very very poor experience.

Cindy W. en

Grado:

This move has been scheduled for 2 months. I know Lamar, CO is not a big place, but to call 48hrs before I was to pick up the truck and trailer stating, I would have to go over 150 miles to pick up the trailer was insane. I do thank the young lady who called me. She was helpful, with the exception she just kept saying Uhaul does not move their equipment around, and with it being the weekend, no there is no supervisor you can talk to. We will not charge for the extra day or mileage. I have used Uhaul many many times over many years, I will have to think about it, if I use them again. Also, the call center, stated that Wall as has opened at 8am on Sundays, they open at 10am. I sat there, for 2 hrs. The young man was late. Then busy with gas customers, first.

Harrison L. en

Grado:

The young man who was working the day I picked up the auto transport was very nice but knew very little about hooking up the unit. He is a great kid but I would spend some time with him regarding safety and training on equiptment.

Nadelle W. en

Grado:

El cliente no dejó un comentario.

ANIS M. en

Grado:

no other choice

Gary D. en

Grado:

El cliente no dejó un comentario.

janet I. en

Grado:

UHaul somehow had made our drop off destination 2.5 Hours away. Not sure why when there was a local drop off point 0.6 mile from where I was.

CARY M. en

Grado:

El cliente no dejó un comentario.

MICHAEL G. en

Grado:

El cliente no dejó un comentario.

ROBERT F. en

Grado:

El cliente no dejó un comentario.

robert F. en

Grado:

El cliente no dejó un comentario.

Hilton R. en

Grado:

El cliente no dejó un comentario.

verna R. en

Grado:

Good work by Dakota!

cindy W. en

Grado:

I had no idea how to rent a trailer, I kept telling the guys that I had a square hitch under the car for the electric wheelchair (no wheels on the carrier) and Saturday when I pulled up to get the trailer, the guy said, well where's you ball?? I said I don't have one, but I have a square trailer hitch, then he very nicely explained that I need to get a 2 in ball that goes into the square hitch and the all would be good. I had already been warned that I needed wiring for light hookup. I guess women and men still don't speak the same language but they were so very nice and helpful.

JayneAnne T. en

Grado:

El cliente no dejó un comentario.

susan L. en

Grado:

El cliente no dejó un comentario.

Tony C. en

Grado:

El cliente no dejó un comentario.

Thomas A. en

Grado:

Better signage

Debra Q. en

Grado:

El cliente no dejó un comentario.

linda B. en

Grado:

when I tried to drop off my truck this site refused to accept the truck stating I was not in their system, however they looked at all my U-HAUL papers and confirmed, yep you have a truck but we can't take it, I had to drove back to my home that I recently purchased in this town and call a toll free number and they had to press a button that would allow this site to take my truck, I was told my this toll free number representative that this site should have called them not me, very disappointed with the drop off site

Dustin A. en

Grado:

El cliente no dejó un comentario.

Wesley B. en

Grado:

El cliente no dejó un comentario.