Customer did not leave a comment.Mark S.
Customer Reviews for Walkers Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Gary D.
Truck was dirty and hand truck was not available. The associate working was very nice and helpful.Paul C.
Customer did not leave a comment.John B.
Customer did not leave a comment.Douglas H.
Customer did not leave a comment.Shirley V.
Front desk lady just didn't have great customer service. Didn't greet us (only ones in the store). So much awkward silence even though we greeted her. Didn't even try to help us understand why I had to get on the broken internet on my phone to upload an ID photo when she could just scan it herself. Your website made it seem like the online upload was optional. But it made it very frustrating, and she didn't explain or reassure at all.KAYLEE S.
This location's customer service was terrible. Before I had even got there to pick up my rental I called in to make sure everything was set. The man involved charge would not let me speak and hung up on me because I was asking questions about my reservation! I got there and had an issue with the quote I was given. He tells me I can call uhaul directly to see what can be done, so when I go to ask for the number he says â€œyou can't look it upâ€. While I'm on hold during the call, he proceeds to still ask for my card and ID to take payment. Uh hello!! We have a discrepancy here, why are you reaching for my card to take a payment?? This location is terrible!!debrai R.
(1) faulty wheel strap at the front of the trailer; had to tie my own strap in order for it to work; told the lady at the beginning of the trip and when I returned the trailer; was told that HQ was over those types of repair and they didn't seem to care.Keith H.
Customer did not leave a comment.MILTON L.
Yard with trucks and trailers organized and good inventory but the inside of the office is old, dark, and dirty. Old lady at the desk did not advise me about the on line return process and only instructed me to drop keys in box on return which created a stressful situation when I got home and read my texts and attempted to return my truck. Thankfully the young man at the call center took care of me and all was well. Loved the ease of using the 10' box van. It's the perfect size.MARILYN DIAN S.
The sign on the door said that it opened at 8 but the old man sitting there said that it opened at 8 thirty meaning that a second trip back was requiredEDWARD S.
Customer did not leave a comment.JEANINE G.
Customer Service. When I requested help from the older woman sitting at the desk she rolled her eyes and stated â€œI guess I can helpâ€. It's unfortunate we have people in customer service roles who are annoyed in helping people who need it, especially when I'm giving them my business. I won't be renting from this location again.Tsanni C.
The pouch for the moving quilts was empty.Donna S.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Makeda F.
The checkout person was amazing.Jamel K.
Customer did not leave a comment.RAYMOND V.
Customer did not leave a comment.ALEXANDER V.
Customer did not leave a comment.Cortney H.
Ensure that your system is accurate with what is actually on or in the vehicle. I was told that the truck was on full and that I needed to bring it back on full. The mileage was over already from what it said i was starting out at. So if you go here please CHECK everything and take pictures like i did. So on my return I filled it up just to find out that the truck wasn't on full when i got it. Yes I checked it before taking off, however the gauge could have been broken so i found out that it wasnt after i filled it up, and of course what they tell me? We can't do nothing about getting you your money back for the gas you put in. Ok so I'll call cooperate then.Cornelius D.
I have NEVER had someone be so mean to me. The lady in this office was so rude and down right hateful. I would hire a team of Alaskan sled dogs to drag me and my things around before I'd ever step foot in Walkers again! As far as the van goes, whatever they used to clean the windows was like wax. When sun came towards me I had to quickly and safely pull over and wipe the windshield so I could see.JYNIFER B.
Customer did not leave a comment.Clark T.
Customer did not leave a comment.JOHN J.
Customer did not leave a comment.Randy G.
The return process was horrible and took almost 30 minutes. I was unaware that it would be so difficult .DIANE H.
Customer did not leave a comment.susan A.
Customer did not leave a comment.ANDREW M.
Customer did not leave a comment.REGINALD J.
Customer did not leave a comment.Christopher M.
The office needs a makeover. The people operating the office were friendly.SUSAN W.
Customer did not leave a comment.Keenan T.
The online process was not as quick as I expected. I am also concerned that my credit card has been charged twice for the actual cost, but I am hoping that it will be corrected without me having to call and fix it.Laura B.
Customer did not leave a comment.claressa T.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.WILLIAM B.
Customer did not leave a comment.Alex H.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.Dylon C.
Customer did not leave a comment.THERON W.
No one at location to help with heavy trailer. It was also not chocked and rolled on my husband which pulled out his lower back when he had to stop the 1000+ lb trailer from rolling when he tried to lift it to put on his hitch. Because he pulled out his back he was unable to help us move and has been suffering for the past 3 weeksSteve H.
No Improvement... Barbara was very pleasant, and a true pleasure to work with in our moving endeavor.RONALD B.
Truck had the driver side headlight out. Even when I called after returning the truck to report it, they didn't seem to care.Catherine W.
Friendly staffKENNETH E.
Customer did not leave a comment.Jamie B.
Customer did not leave a comment.ROBERT S.
Tires on trailer we're bald. Need better checks and maintenance.MICHAEL W.
The service was great Called at the last minute needed van. Vehicle was very clean although there was an odd smell that could have stemmed from the heat from the rubber Matt's. Although I fir to gas up I was allowed to refuel van the next business day.Angela D.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Antonio M.
Customer did not leave a comment.David V.
EXCELLENT STAFF. THEY ARE PROFFESSIONAL COURTEOUS AND FRIENDLY.KENNETH E.
The woman that was at the drop off was very disrespectful and just hateful. We asked if she was going to do a walk around and she said no. She said I needed to bring the blankets in. I am 71 years old and couldn't do it. We did not sweep out the truck and she charged us 75 dollars where I was told before it would cost 25. She also had my daughter go out and get the odometer reading. My daughter did that and the woman hatefully said â€œ I said the odometer reading.â€My daughter who is 37 said that is the odometer we went back and forth and finally the woman said I guess I need to do some calculations. After that we left. Not a happy or calming experience.mary S.
Customer did not leave a comment.Alejandro C.
The lady gave away my clean folded up cloths to the guy after me when I went to get the truck; and told me it didn't make a difference, and to grab the unpackaged ones on the other side. I didn't want to say anything because I really didn't want her to get in trouble, because something could have been going wrong in her life.DAPHNE G.
No complaints Only needed for a few hours and returned to same location. Will rent here again if need arisesMARY R.
I was double billed and still trying to get the money back. There should be a second person to help the woman who works there.Orien L.
Customer did not leave a comment.NATHANIEL B.
The 5x8 trailer was free of debris, but had significant stains on the walls. Otherwise it was clean. Had brand new tires and towed easily at up to 70 mph. Easy to connect to my truck's hitch. Plenty of parking room at Walker's Auto and easy to pull through the lot. Very efficient check-out and customer service.David W.
The man and woman who worked there were not very helpful. I was not shown the truck or how it worked. I had to get the supplies myself (no help) and I was by myself. I did not expect to not be helped at all. They first told me that they had to utility dolly though I had reserved one and only had 18 blankets (when I had reserved more). I was very disappointed in this experience.Deborah L.
There were roaches in my truck and it was very dirty,the transmission on the truck was messed up and shifted gears really hard.I feel like I was overcharged on miles too.JOSEPH W.
This is run by an older gentleman that seems to hate everyone. He comes in late. Takes his time setting up. Makes it clear that he has no respect for anyone. Has a big sign that tells you to turn off your cellphone. Even though it is required to use the app. He manually entered a drop off time 45 minutes earlier that the 48 hours. He also put in a mileage that was not possible to make. I did get these 2 things changed by calling U-Haul toll free number. But it was a 25 minute wait. The gentleman in change takes 2 phone calls before the first customer. He does not answer any questions or solve any problems for those 2 calls. He just tells them how busy he is and to call back in 30 minutes. I believe he does this just to intimidate the waiting customers. He could easily just ignore the phone calls since he has no intention of helping anyone. I could say so much more. If you get shafted into a pickup here, I would change it or go to a competitor.Tom J.
Customer did not leave a comment.EDGAR C.
Mr Walker was charming a welcoming. He made my day.Ann Marie B.
Customer did not leave a comment.Michael H.
Everything was fine.Shirley H.
Was double booked, double charged, took an hour to get in a truck. Next day booking was lost. Older Male was rude to several customers. Never againJOSHUA B.
Excellent staff, courteous and very helpfulKENNETH E.
Charged multiple times, couldn't find keys to truck. Wasted an hour getting served. Reservations were lost.Josh B.
This location needs to hire employees who are able to assist with attaching trailers and detaching trailers. My experience at this location was so horrible I will probably never use UHaul again. I literally had to get guys who were cleaning the road to assist us because the person in the office was NO HELP.Lorita F.
like myself which i am older has a hard time doing everything on a phone or laptop. some way to get the process done at the site.LARRY S.
Customer did not leave a comment.AMANDA S.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.John H.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.Ashley T.
Excellent location, staff and U-Haul units to select. I will definitely use U-Haul for all of my future moves.KENNETH E.
Customer did not leave a comment.JOSEPH H.
Drop off was easy. All kickboxers were marked and good to go.Shaun B.
When I picked it up the lady wood real rude and told me to shut up because I was talking to someone else said she could not think and listen to eight people at one time but I am the only one she said anything to I am not happy about it and hopefully I'll never have to come back there again I will go somewhere else and rent a differentJOHN L.
Very unhelpfulPETER K.
Terrible customer service from the older lady in the office (not Barbara). Whole place smells like urine and mold. Would not recommend this location. The cargo van was fine, the rest of the experience was 0 out of 10.KAYLA S.
Everything was great.Shirley H.
The women who run this office are extremely rude and blatantly judge mental. When they ask me for my card number and I needed a second to get it you could clearly heard one of the women say â€œmy god, come onâ€. When my friend and I walked in to pick up our rental, there were demeaning comments made towards our race. The uhaul itself was in great condition!SYJANAE F.
Customer did not leave a comment.Mark K.
Customer did not leave a comment.JOHNATHAN S.
Walkers Auto is always friendly and helpful; they are my first choice for Auto Hauler.JERRY G.
Customer did not leave a comment.RICHARD T.
The truck I drove was not cleaned after the last use. It had a very heavy sweaty, grimy, excretal smell in the cabin. It was impossible to drive it without opening the windows. The vehicle was also very poorly maintained. The transmission kept shifting and making loud noise when accelerating as soon as it reached around 70 mph. I don't speed. It was only necessary to get around the big 18 wheelers and RVs on the road that travel at much lower speeds on the busy highways of SC. The payload area was also filthy. I had to clean it put down moving blankets because the floors looked very dirty and I didn't want to wash because that would have taken an hour to scrub and waiting for it to dry. Not a great experience overall.Rajesh D.
Make sure the battery works and the customer service is better. The lady was nonchalant and was only worried about leaving at 3 but it was only 2:45WILFORD B.
Becky was an awesome help! She made the process so smooth! I'm recommending all my friends this location!XIOMARA A.
Customer did not leave a comment.Donald L.
The front seat/ area was very Dirty, Dusty and Smelly. Especially where your hands suppose to touch ðŸ™„ But the back of of truck was Clean thoughðŸ'ŒVALERIE R.
I was disappointed that I-haul did not offer any kind of military discount on their rentals. Customer service at this location was very good.MICHAEL I.
Customer did not leave a comment.JEFFERY J.
You remain my 1st choice in partnership after 40 years... Much Respect...MORRIS L.
Firstly, the woman at the front desk is very rude and unprofessional. She was not friendly at all, nor did she take the time to explain the process. She was very short and seemed like I was bothering her, honestly. The location closed super early, so it is very hard to get in contact with them if needed.Randisha C.
Customer did not leave a comment.RICHARD H.