Customer Reviews for Walker Tire Truck & Tow Service
(U-Haul Neighborhood Dealer)

Rating:

5.0

I really don't have anything I can add.

Rating:

5.0

Quick and easy drop-off. Very efficient, helpful, and uncomplicated. Good experience that took very little time.

Rating:

4.0

This company doesn't open for U-Haul until 8:30 AM We were scheduled to pick up at 8:00 AM. They allowed us to go ahead an pick up. This is for you reference so you will know in the future. Thank you

Rating:

5.0

Excellent customer service! I will always use this location when renting a uhaul!

Rating:

5.0

Customer service was excellent.... I was very impressed at the walker tire location.

Rating:

4.0

It was a garage,

Rating:

1.0

Walker truck and tire is nothing but a thief as it turns out they stole my car off the side of the road and then proceeded to extort me out of the title just so I could get my things. it was there less than 24 hours I went the next morning and it was gone. Come to find out a random citizen called it in not the city. They had no right. Vultures is what Walker truck and tire is. Extortion which is illegal. I deserved the chance to make it to my vehicle. I did not need Walker truck and tire to take it without giving me the opportunity to retrieve it myself. It was wrong and next time I'll make sure nobody takes advantage of me like this again

Rating:

5.0

Nothing! Great hospitality, the service was awesome.

Rating:

5.0

Everything went great. Can't think of any improvements.

Rating:

3.0

I put more gas in the damn truck than it had then got charged for a little over a mile. Bullshit!!!!!!

Rating:

5.0

i like that there is always a trailer aveliable

Rating:

5.0

Very friendly and helpful i would definitely recommend this location for future rentals. Thank you guys 😊

Rating:

4.0

No person was on site when dropping off truck. Key's were lefted in a drop box.

Rating:

5.0

Everyone there was friendly and helpful! Definitely would recommend them to family and friends.

Rating:

5.0

Let the Laddies in the office handle things. They’re great.

Rating:

5.0

Good service. Friendly staff.

Rating:

4.0

My experience was good.

Rating:

1.0

I made this reservation on Friday, 07/22/2022, for Saturday, 07/23/2022. When I arrived at the Harrisonville location it was closed even though I was assured by Logan(the woman who helped me on Friday) that they opened at 8am and my scheduled time to pick up my rental was 9am. I stressed that I did not want to do the mobile pick up. I called uhaul and they informed me I was signed up for a mobile pick up. I was never notified there had been a change in how I was to pick up my rental. The representative sent me a text message with a link so I could create an account and pick up my rental… After signing up and creating my account, there were no rentals or reservations on my account. I then had to call back and another representative had to enter my reservation twice. I was told I would get $25 off, an extra day and 15 more miles added to the 52 miles allowed… This made it to where I would drop the truck off on Monday 07/25/2022 and would have a total of 68 miles allowed. I received a text message stating the new drop off time but never received a new contract…. When I tried to drop the truck off Sunday night 07/24/2022, my account said I had no rentals or reservations again. I had to call a representative again to drop the rental off and she had to manually enter notes into the account. Now that I have dropped the truck off I was charged 22 extra miles when I was given 68 miles as my mileage allowed. Total miles were 75. Can I please have this resolved?? Robyn Turley robynstewart50@gmail.com 816-565-5444

Rating:

4.0

Very knowledgeable

Rating:

5.0

Awesome experience.

Rating:

5.0

Y’all did a great job

Rating:

5.0

Keep up the good work

Rating:

5.0

The staff here was extremely helpful and everything was handled professionally

Rating:

5.0

Great customer experience. Staff was very professional and friendly. Thanks

Rating:

5.0

Keep up the good work Walker tire

Rating:

1.0

Absolutely horrendous experience. The poorest customer service in the business. All around a monopoly that resulted in the worst rental experience in 50+ years.

Rating:

5.0

same comment

Rating:

5.0

They were great

Rating:

2.0

Fix the gas gauge so you know how much fuel you have. Otherwise it was fine. Woman at the pick up site stopped assisting me to talk to her son and another customer who came in after me. It took almost 30 minutes to get out of there.

Rating:

5.0

The truck bed leaked badly preventing us from moving as we had planned.

Rating:

1.0

The truck we got from here was in poor operation brakes were poor and the rear end went out in the truck causing or move a 4 hour delay.

Rating:

3.0

The entrance could look nicer!

Rating:

1.0

The office is filthy and I wasn’t able to check in on the mobile app because they wanted me to come into the office. No one except me wore a mask. Took us 40 minutes to finally get the keys and then they brought out six pads that were oil stained and full or dirt. I have pics. They didn’t have the furniture dolly. On top of being sent an extra 30 miles to pick up the truck because my reservation was changed. The truck was dirty we had to use cleaning wipes to clean the steering wheel and surrounding area. If you want pictures please just send me and email I have them. I normally have excellent experiences with uhaul.

Rating:

5.0

Could have explained that we were only allowed 110 miles...

Rating:

3.0

There was a short in the lights and they worked on the trailer until it was determined it was my daughter's truck that was the issue. The company worked to find the problem then helped to get alk the components working so we'd have a safe trip back to Warrentin.

Rating:

3.0

Got charged for insurance that I didn't request .. I want a refund 573 881 6222

Rating:

3.0

They were having computer issues. I didn't understand why I made my order at the Nuts and Bolts location and had to pick up at Walker Tire.

Rating:

3.0

The uhaul rental process was miserable. It took over an hour to rent. When the attendant called uhaul for support on their broken website they were completely unhelpful. You need to make your process easier or provide some training.

Rating:

3.0

When making the reservation, be sure that the pick up location is clear. My reservation said the pickup would be in my town, and I ended up having to pick it up 30 minutes away.

Rating:

5.0

Thank you for a trouble free trailer rental. Unit was in good condition and hauled great.

Rating:

1.0

I have experienced this location for other needs in the past. They are usually nice, but very un professional in their establishment. It is filthy, trashy and i often find it spills over into their work. When I went to check the trailer out, it took her forever to get the software to accept my request. The request I submitted online days prior. I did not choose this location, but was sent here after I had already submitted the request for another dealer in town. When I went to hook up the trailer, the employee tasked with check out was un trained. My truck was too tall for the Jack because the trailer was off the road in a dip. I had to provide my own procedure to get it on my truck. The employee was going to give up. Then when I got home and went to load a vehicle on the trailer, it was not properly attached by the employee. He had not latched it on my hitch. It came off, gladly not while driving nor causing any damage. I did call and inform the business, they said sorry, but not much else. Always disappointed with this establishment.

Rating:

1.0

The people there seemed to be inconvenienced by the fact we wanted to rent anything. We were there for nearly an hour and I had called and confirmed the rental a day in advance. Honestly, if I hadn't been 4hrs and 30 min from home and really needed the tow dolly, I would have just walked out.

Rating:

1.0

Waited over an hour to get the truck because they couldn't figure out how to run the site

Rating:

5.0

Most gracious regarding change of destination and light deficiency. Outstanding service!

Rating:

4.0

No improvement required. They are a friendly and knowledgeable staff!

Rating:

1.0

There was blood in the cab, a used tampon behind the drivers seat that I found when my puts spilled when I tosses it on the front seat to climb after loading my stuff. I was never notified of the change in vehicle, they changed the location to a backwood junk yard, the quoted price of $276 turned into $451 somehow. Took them 20 minutes to even get to me. The truck popped the whole time and ended up over heating. When I had the regional manager called me I was told I was lying that he was there when they cleaned the truck and it was kool-aid then later said he hadn't seen the truck but would go see it later. The truck popped loud enough the customer service lady heard it so it's on their tapes. I just asked that the adjustment to the $276 be made. He refused. I called into customer service to see if there was anyone else I could talk to, while on the phone they said he loaded notes saying he offered to match the quoted price and I refused. This is the most horrible form or customer service I've ever seen. Not only was there literally blood and a used tampon in the truck that was "just koolaid" when he'd never see the truck and admitted that later. That's risks so many contimaniation issues. I work in healthcare where people with feeding tubes get treated. If whoever bled had a disease like TB not only am I at risk of being exposed hit all my patients are now as well. I now have to get get tested for a number of things. And he's going to sit there and lie and say he offered me a price match and never did. This is the worst company I've encountered. Their only saving grace has been their customer service line. Those ladies I dealt with have been amazing. Still will never use or requimend them again

Rating:

2.0

Didn't read voice mail to know where the part was

Rating:

4.0

Very helpful even though the location was a dirty smoky tire shop.