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peter r
Customer Reviews for Waldwick Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was perfect thank you
James SQuick and easy process. Convenient location.
Jonathan Dwill do again.
Phillip NI rented a cargo van to move some furniture and it only had 8000 miles on it. It worked out very well. My only concern was the mileage charge of $1.28 per mile which I think is highly excessive. The owner of this location, Ken, was very helpful and friendly.
mike kBest rental experience I have had in a long time. Professional, clean and friendly. Excellent !
CHRISTOPH KGreat service!!
Christopher LGreat customer service. Quick easy.
Robert NBest customer service even had it warmed up for me seven stars out of five
derek oWaldwick Auto is always great!!!!
Tom BThe gentleman that helped me was so friendly and very knowledgeable, I would definitely come back to this location, best uhaul experience I've ever had and I've rented many!
Jessica OPeople at the location was great
kevin fNothing. The service was prompt and the use of the equipment was thorough.
Javier OHandled well Charge for mileage was excessive
Michael CNot a thing. Great people! It was a pleasure!
Eric Sthe overall best uhaul experience i have ever had...simply and clean
Thomas PThe truck was not equipped for iPhone connectivity which wasn’t fun on a long drive. And there was no backup camera which was a bit challenging.
Andrew YVehicle was clean and ready. Check in and check out was easy.
Vincenzo PAssure that the correct pickup location is assigned. This location was incorrect. Additionally, make sure that the key works well within the truck. Lastly, the car should be cleaned - I found garbage within the truck.
Martin SVery courteous and professional team. Explain everything.
Harry WIt was a long confusing drive to get there from my apartment.
Charlie TNothing, everything was great. Friendly staff, super informative and helpful.
Michael SThe only negivtive comment is that the physical location is different then the address listed on you website , one mile different . The agent was helpful , the truck was clean and the rental process went very smoothly
GENE ZGMC Van was totally dirty on the outside and all the inside windows. Was very difficult to see through the windshield!
KURT HWell Done! Will definitely use again.
RICHARD NNot much. Quick and easy here. Superb service.
PAUL Fthe gentleman checking in for Uhaul was inexperienced and clueless. It took 45 minutes for me to get the truck. Once I got the truck it had no gas, so I had to put $10 gas in before I left. I ordered a furniture dolly, they didn't have one so when I returned, I asked for a refund. Not surprisingly the gentleman didn't know how to issue the refund. This was a very poor experience - even though it's most convenient for my location, I would never rent from this place again.
Christine VAll good with this agent! 100%
Thomas BStarting with a full tank of gas instead of only a 1/4 tank would make it easier to return the truck with the amount of gas you started with instead of guessing and over filling to U-hauls benefit to avoid an extra fuel charge.
Janice RTHIS WAS A GOOD FIRST TIME EXPERIENCE
JOHNROBERT PSecond time renting from Mr Meyer at Citgo on Franklin Ave (your posted location is not accurate.) He's incredibly helpful. It's easy to top up the tank right at the location. All in all a trouble-free experience.
DANIEL RMake sure customer knows to go directly to the Citco on Franklin Turnpike in Waldwick first. That's the location where the trucks are housed and Ken Meyer is the person with whom you should speak. He is awesome. I stopped by Waldwick Auto on 25 W Prospect St Waldwick, NJ 07463 first. They were nice and told me the location to which I should go. Everything else was wonderful. Thank you. Drew Deraney
Andrew DGreat service.
JOSEPH CExcellent service and equipment. Ken and all of the guys there were very helpful and accommodating.
Roy KGreat Customer Service
JAMES DGreat experience all around!
brett kNo a thing.
JOSEPH CGreat friendly and knowledgeable people
ken mThe station and the owner Ken were terrific.
Michael RAlways an easy experience at this location. Knowledgeable, considerate and professional.
Christopher NThis was our second time renting from this location. Both times the staff was friendly and accommodating. The equipment was clean and new. Very professional. Easy to deal with. Highly recommend.
DONNA LVery user friendly!
DANIEL EGreat service and friendly helpful people
KENNETH MAnything
DEBRALYNN MGood experience overall
Vincent Awebsite (and this email) should properly refer to the real place for service and pickup which is a different address on Franklin Turnpike in Waldwick. The 25 W. Prospect address is not correct.
John GA pleasure doing business will look forward to using them again. Thanks 👍
william lOne of those unexpected great experiences. Professional, easy and accommodating. Made a mundane experience, typically fraught with frustration and disappointment a truly enjoyable event
lance sWHAT IS THE CDW CHARGE OF $25.00.I ASKED FOR NO COVERAGE.
PETER CI did not ask for the insurance. I specifically refuse insurance. But end of the a rental I was billed for the insurance
SHAILESH PGive the proper address. 25 W Prospect St is not the address of the rental site.
Daniel BJust clarify the actual address where the rental can be picked up. The online ads provide 2 different locations about a 1/2 mile apart.
Matthew MMy actual charges were more than 1/3rd higher than my rental fee, with no explanation provided on the bill or contract. I’d suggest either start explaining your charges or stop stealing. Tough to ever use or recommend U Haul given that experience. Also, regarding this location, their attendant doesn’t wear a mask, so appears to have no regard for the health of the customer.
clifford g