My complaint isn't in regards to the location itself but rather on the Reservation Manager, Tammy Longoria out of Abilene, Texas. She called me two days prior to my rental pick up date stating that there were no trucks available in my town for me on the day I reserved roughly a month ahead of time. As you could imagine, I was shocked since I made a reservation almost one month in advance. I did state my disappointment with her but instead of simply apologizing and asking what she could do to help she was extremely rude, implying that I was the problem and I was inconveniencing her by asking her what she could do for me. Ultimately, she gave me a measly $50 credit for driving almost an hour to pick up a truck the day before my family and I moved across the country. That didn't even cover the fuel cost to get me there then drive the U-Haul back to my house... plus I had to take UNPAID time off of a scheduled work day to just pick up a truck since U-Haul couldn't come through with what I reserved and where. I was extremely disappointed in the way Tammy Longoria treated me over the phone and I will no longer conduct business with U-Haul because of that. People, beware that U-Haul will change their pick-up location last minute on you!Mason W.
Customer Reviews for Wade Satellite Systems
(U-Haul Neighborhood Dealer)
Fritch, TX 79036
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Viernes:
9 a. m. - 12 p. m. / 1 p. m. - 4 p. m.
9 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Open on time I waited over a hr to drop offBillie B.
El cliente no dejó un comentario.HAROLD A.
El cliente no dejó un comentario.Robin L.
El cliente no dejó un comentario.RAY G.
El cliente no dejó un comentario.MELANIE C.
Muy amables y excelente servicioOscar S.
El cliente no dejó un comentario.Tim G.
El cliente no dejó un comentario.Erica G.
El cliente no dejó un comentario.Chris C.
El cliente no dejó un comentario.CLAUDE B.
Very professional and friendly glad to have them so close.WESLEY H.
I put the keys in the box before I new pictures were necessary. Make sure this is emphasized in the instructions. Thanks.Ronald S.
Thank you. we had a short notice to move son's pickup. and everything worked out perfectly Thank you again RHROXIE H.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.WANDA T.
El cliente no dejó un comentario.LANCE D.
Everything was perfect. Experience was good. Lorna was the best in helping and explaining how the rental worked as it was my first time to rent a uhaul.PATRICIA R.
El cliente no dejó un comentario.Shane D.
Ramp locks were broken/missing. Lights did not work on left side.RYAN R.
El cliente no dejó un comentario.Dustin I.
Love the lady! She is so sweetKaneshia J.
Instructions on where to drop off lock upon pickup should be more clear.Jesseca C.
Lorna has always been very helpful and easy to do business with. I am really satisfied with all she does. Thanks again LornaRichard O.
El cliente no dejó un comentario.Carl F.
Was greatSTEVE H.
El cliente no dejó un comentario.Jeanne S.
El cliente no dejó un comentario.melissa D.
El cliente no dejó un comentario.DEBRA V.
El cliente no dejó un comentario.SUE B.
El cliente no dejó un comentario.Delta R.
Nothing the service was outstandingkatherine W.
El cliente no dejó un comentario.Ezequiel E.
Hard workerErnest W.
El cliente no dejó un comentario.Jonathan J.
Just maintain the service and attention that you people have as a standard which is excellent.Jesus A.
El cliente no dejó un comentario.Fred F.
Lorna was so helpful and knowledgeable in what we wanted and needed. She made it easy to get things done.Eric B.
El cliente no dejó un comentario.John W.
You need a military discountBRIAN R.
El cliente no dejó un comentario.Shane D.
El cliente no dejó un comentario.Jimmie R.
El cliente no dejó un comentario.MARK R.
El cliente no dejó un comentario.Eric S.
The people at both the pick up and drop off locations were wonderful! However, the online experience was horrible. I couldn't get things to work correctly and the link to upload a driver's license picture expired before I could take the picture and upload it. The next time I need to rent a UHaul, I will deal directly with real people at the location.THOMAS C.
El cliente no dejó un comentario.Kent S.
El cliente no dejó un comentario.Lou C.
El cliente no dejó un comentario.ethan B.
They was excellent to the customer. Friendly, kind,helpful.Betty W.
El cliente no dejó un comentario.Kristy S.
El cliente no dejó un comentario.Jack E.
Highly recommended! Everything was easy and fast.marrnell H.
El cliente no dejó un comentario.Kenneth K.
El cliente no dejó un comentario.STEFAN F.
Very easy returnGary A.
El cliente no dejó un comentario.Ja'Miah B.
El cliente no dejó un comentario.Jennifer R.
Wonderful and caring staff. Great service.HELEN S.
El cliente no dejó un comentario.DOROTHY C.
While I picked up this trailer in Fritch, TX, that was not the original plan. The trailer I reserved was not available when I needed it, so it was up to me to drive 40 miles away to get the trailer. Not awesome customer service, but this appears to be how it's done at UHaul.lynne G.
El cliente no dejó un comentario.BRANDON K.
El cliente no dejó un comentario.NANCY B.
El cliente no dejó un comentario.myrl C.
El cliente no dejó un comentario.michael M.
El cliente no dejó un comentario.Mischelle T.
I only dropped off the truck in Fritch, since that location was closed when I got unloaded in Borger . At the location in Borger (Moore Space) Yolanda was very helpful and friendly and was able to rent me a space to store my things temporarily.Belva N.
Had difficulty find ing an available truck in Amarillo, Texas. Had to drive an hour to pick up truck in small town Fritch Tx. Had to drive extra 30 minutes to return truck to Round Rock Tx when there was a location only five mintes from me in Leander Tx. Would have cost an extra $68.00 to return truck to closer location.Jackie M.
El cliente no dejó un comentario.Dave W.
El cliente no dejó un comentario.Dave W.
El cliente no dejó un comentario.Lisa K.
El cliente no dejó un comentario.STEPHAINE J.
El cliente no dejó un comentario.Dave O.
El cliente no dejó un comentario.HAROLD R.
El cliente no dejó un comentario.Jacob B.
El cliente no dejó un comentario.ASHLEY H.
El cliente no dejó un comentario.brenda C.
El cliente no dejó un comentario.LOVIE A.
El cliente no dejó un comentario.DENNY R.
El cliente no dejó un comentario.DW E.
Lorna, at Wade Satellite Systems, where we picked up 2 of the 3 trucks we need, has been very helpful in every way. We highly recommend this location. Larry HamiltonLARRY H.
El cliente no dejó un comentario.SHARON B.
El cliente no dejó un comentario.VINCENT G.
El cliente no dejó un comentario.MARY K.
Nothing, the service and lady representative was extremely enjoyable. Would use and recommend this location at all timesBILLIE SUE M.
El cliente no dejó un comentario.RUTH S.
El cliente no dejó un comentario.ALVIS A.
GET THE CORRECT INFORMATION ON CLIENTSBetty E.
El cliente no dejó un comentario.CLIFTON V.
El cliente no dejó un comentario.JASON H.
Representative was extremely professional and helpful. Highly recommend this location to everyone.JORDAN J.
El cliente no dejó un comentario.DON F.
El cliente no dejó un comentario.MIKE M.
El cliente no dejó un comentario.MITCHELL P.
they were very helpful in our needs to rent the u-haul. the only thing that was different was paying for miles used.ETHEL O.
El cliente no dejó un comentario.MELISSA C.
El cliente no dejó un comentario.GARY S.
When we got their there was no one at the location and we lock the truck and put the keys in the drop box and left. So we had no contact with anybody in this location.rick V.
Make sure that the people at the locations are knowledgeable about the equipment and how to use it. Our trailer was only hitched and not tightened causing the trailer to come off hitch while driving almost causing an accident. Trailer lights weren't working properly only one light was working and didn't realize it until after we were already on the road.MARY F.
El cliente no dejó un comentario.Gary J.
Give discounts on the next rental,MIKE C.