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Our pickup experience was exceptional. Location is in an industrial area but the service was absolutely above and beyond. If we ever needed UHaul again in the Waco area, we would go back to this location in a heartbeat!
Not the best area. There are better locations to get to and feel safe.
Please clean deeply your truck especially with Covid season. Also have the maintenance of your truck. Breaks is not good.
Paid twice for the truck
Never met anyone and no one ever answered the phone even during business hours.
First of all I was oversold on the truck I needed. I was told there was not any smaller trucks. When I got to the location there was smaller trucks not being used. Then the truck I was suppose to pick up wasn't there. I had to wait another hour and a half on the phone for UHaul to assign me another truck. My main concern is they charged my mom's credit card for the final bill. Several different made up charges. I was charged $19.80 for one mile over. Since my pick up time was later in the day (due to the original truck not being there) I was charged for an extra day. ALSO the location I returned the truck to didn't even show up on GPS. I wasted a bit of gas finding the drop off location. So the final bill was an additional $260.58 which they charged my mother for. I disputed most of the charges thru email but had no success. I finally got a hold of customer service thru there 800 number and was told I would be receiving a $40 reimbursement through u.s. mail by check in 2 weeks. I never received it. I called the 800 number back after two weeks and was told the check was never sent. I was then told it would be easier to put the money back on the credit card. But my mom has canceled those credit cards due to this situation. So they were unable to issue back on card. I was told to wait two business days for a phone call and never received one. I've called back and have been told to wait another two days for a phone call. NOW I feel like the $40 is very insignificant but I want to get at least what i was promised.
This is a drop off location, self help and has no interaction with the customer.
They guy was great! Told me how i could return the truck at anytime and how to do it. It was contactless as well!
We did not get our truck at guaranteed time and Manager was very rude in helping out. We never got $50 back since our first time to pick up was 9 and we didn't get truck til 11:30ish.
Scary neighborhood. Lot/ building in extremely poor condition. Felt very unsafe especially since it was unmanned. Lock wouldn't open. Took almost 20 minutes to get help to get a truck that the lock worked. The no contact procedure was more of a pain than going in and talking to a human.
I had to guess the combination on the lock in order to get my keys to the vehicle. The doors didn't close very well on the truck.
My experience was a complete nightmare! I was not told I was being sent to some abandoned lot where I would have to spend 1 hour using phone internet in order to sign up for an account and go through the insane maze puzzle that was trying to figure out how to find my truck. I ended up stranded in an abandoned "do it yourself" Uhaul parking lot, 7 months pregnant, in 100 degree heat. I thought I was being sent to a regular Uhaul office where you have air conditioning and sign some papers and are on your way. Then to find I was essentially doing their job (inspecting the truck, taking pictures, uploading pictures of documents and photos of myself) in 100 degree heat while still paying full price?!?!?!?! I had to pay over $30 I didn't have to Uber myself back home so I didn't die of heatstroke in a parking lot. They put me and my baby's life at risk, and I am appalled at my experience.
Location was fine. Online rental/pickup was abysmal. Sent all of the requested photos from the comfort of my car. Get out into the summer heat and stupid app asks me to repeat everything I have already done. Take a selfie, take picture of license (both sides) then asks me to do it all over again. Prefer a actual location with actual employees rather than this klunky automated stuff.
It looks like a dangerous abandoned store. No one was around.
it would have been nice if there were some kind of attendant there, who could at least witness if any issues arise.
No office, just a parking lot
Trucks ac was not working properly. Other than that the experience was great.
Smell of back of trailer could've been better
Went to facility listed on contract, was advised to go to another facility which was a closed-up. Met a rep there and handled everything on his phone. Had I needed to get tape, blankets, etc. I would have been out of luck. Suggest cleaning the outside of truck and windows before giving to next customer. Truck looked like it had been just returned, interior was clean however.
Service was excellent!!!
Need to better identify this as a self serve location. The owner happened to be there and managed my reservation , which would have been difficult for me to handle without him. He was very nice and very helpful!
Was uncomfortable revisiting this location, felt like I was in a junkyard. Instructions for dropping off truck were not coser. App did not work.
Was deserted and unusual neighborhood. Didn't feel very comfortable in the location.
Received internet confirmation and key access to vehicle but was told by an on site employee we were not authorized to depart. spent an extra 30 minutes waiting until wife contacted our internet contact and he convinced the person we could leave.
Could not finish rental by app due to phone not settings not accessible for app.
Have an actual person at that location that knows what the heck they are doing. I will never use that location again. The website doesn't work half the time. You can't reach anyone by phone. I was not able to return my truck via the web I just locked it and left the keys in the box. Then I was charged 16.99 more dollars then quoted. Not a good experience at all.
I do not like the new smart phone pick up procedure.
Noone was at this location was given a cell phone number to call when I was there to drop off the u haul noone answered. Rushed my move because I was told someone else needed this truck that day only to find out it didn't even get checked back in until the following morning. Moving is a frustrating already things like this should not happen.
I was directed to this location after Uhaul changed my pick up location from near my house to across town. I do not like the 24/7 pick up concept. No one there to answer questions. I was texted a phone number from uhaul after they changed my res to this address. I called while there. No answer. Left a message. A day later, the van returned, I still haven't heard from the number uhaul sent that I called.
The letters were fading and it was hard to find. I had to call personnel three times to get directions.
This location is not even open for business just an overflow lot no Dropbox looks like there was a miscommunication between U-Haul and the participating U-Haul location
