Customer Reviews for Voss Rentals
(Distribuidor de U-Haul del vecindario)

374 comentarios

118 S McLean St   Ottumwa, IA 52501

(641) 682-4468

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 8 a. m. - 11 a. m.
Horario especial
  • 9/21/2021 - 2/1/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(641) 682-4468

118 S McLean St
Ottumwa, IA 52501

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 8 a. m. - 11 a. m.
Horario especial
  • 9/21/2021 - 2/1/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything is perfect.

NATHANIEL L. 
Clasificación:
5.0

Drop off location notice an issue with left tail light. Brought a tester out and confirmed issue was with my vehicle, not the rented trailer.

Roland E. 
Clasificación:
3.0

Guy was very rude and wanted to argue

Sara T. 
Clasificación:
3.0

For contactless online; set up authorization prior to picking up the equipment. Would make for a better overall experience.

Gregory S. 
Clasificación:
3.0

El cliente no dejó un comentario.

FATEH E. 
Clasificación:
3.0

El cliente no dejó un comentario.

CARSON H. 
Clasificación:
1.0

The guy working at this location is very airigent and disrespectful. This is my second time renting a truck from him and I will never go back to this location.

Lecretia A. 
Clasificación:
3.0

The truck bounced a lot when driven on hard surface roads. Voss Rental property is very junky looking and inside the building is even worse.

Ernest D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
3.0

This location is a mess, items everywhere, in aisles etc. Lighting was terrible and the place is dirty. The clerk was accommodating but not overly friendly. On a bright note he knew right where everything was...which was a miracle in my opinion.

ROBERT J. 
Clasificación:
5.0

Very dirty.

LAURA R. 
Clasificación:
2.0

This location needs to clean up the junk and be more organized and presentable. It looks like a junkyard.

BRANDON E. 
Clasificación:
5.0

Very good customer service. I will use this location again for my hauling needs

KRISTY M. 
Clasificación:
5.0

We have never had any problems at this location. So please just keep our local store open!

MYRA H. 
Clasificación:
3.0

The rental was good but having to drive the added 56 miles was terrible for us

JULLIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTY D. 
Clasificación:
3.0

Convenient for the area. This is the only U-Haul point in the southeast section of the state.

JEANNIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG V. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSEPH N. 
Clasificación:
5.0

All was good more professional than other places I have rented from.

Mitchel C. 
Clasificación:
1.0

The place was filthy. The guy was very rude.will probably drive a little farther next time just to find a different agent.

TAMMY G. 
Clasificación:
5.0

Nothing. Boss Rental in Ottumwa, Iowa was great - very friendly - customer oriented.

ROLAND E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

MELISSA S. 
Clasificación:
1.0

Horrible rental. The front bumper cover came off before I'd driven a block. Several miles later, the engine malfunctioned and it became undrivable. I parked it at the rental location and was scolded by the agent the next morning. I reported my issues to 1800 UHAUL but still have not received any resolution. Very disappointing experience.

MELISSA S. 
Clasificación:
3.0

This is an update from an entry a week or so ago about an overcharge on a cargo van. I don't even see my original post. I'm not surprised since it was scathing about an overcharge. At least I think it was but no one from U-Haul will talk to me. Apparently a manager called me but I didn't answer so he went ahead and certified my charges. He supposedly called on 2/11/2021 which was a Thursday, a work day, when I'm unable to answer my phone every time it rings. He left no message or callback number, or the name of a person to talk to so I couldn't get back to him. He was just going through the motions with no real concern about whether my problem was correctly addressed or not. In other words, U-Haul management doesn't care about their customers as long as they get their money. So I'm another dissatisfied U-Haul customer who will discourage others by word of mouth from using U-Haul services. If U-Haul is alright with that I'm fine with it.but it's not good business practice. I am again requesting that a caring representative from U-Haul call me or contact me via email and explain why the cargo van cost me so much more than I was quoted. Leave me a callback number and name of someone I can talk to if I am unable to answer the phone. That is not too much to ask as a customer to a business. Just explain my charges is all I ask. It doesn't have to be so difficult but they won't communicate.

Crystal R. 
Clasificación:
4.0

Needs a alignment very bad .

RICHY C. 
Clasificación:
5.0

I have rented from Voss many times. Always helpful and the equipment is in good working order.

Brenda C. 
Clasificación:
5.0

All are well.

NATHANIEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAYAMIS T. 
Clasificación:
5.0

Friendly help at this location - made a quick turnaround while also digging out from a snowstorm. Was greatly appreciated!

Travis A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dennis J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRELL C. 
Clasificación:
3.0

The gentleman working at the counter was not very helpful. This was my first time renting a U-haul. I did the self rent. When returning my U-haul I went in to ask where to park the truck because the lot was very busy, there was three other trucks in the lot. He told me I was a self rent and I should have just returned it to the street where I picked it up. The instructions I read told me to park it in the lot. He then called me within a few minutes of leaving asking me where I had put the keys. I let him know I had them in the lock box as directed. He seemed irritated with me and said I should have just left them in the truck and now he would have to ‘walk all the way to the lock box to get the key.' I will never rent from that location again. He definitely needs to work on his guest service!

Angela O. 
Clasificación:
5.0

Awesome customer service!

JILL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS S. 
Clasificación:
3.0

Easier way for pick up after hours i had to reschedule my pick up for next day when pick up location was open and when dropping back off we swept back out but drop off location said we didn't sweep out cuz of some dust he wanted us to mop it out so charged us 25.00 for cleaning fee.

JENNIFER T. 
Clasificación:
1.0

The uhaul experience in itself was fine, the owner of the premises was courteous and professional, but the location was a complete dump. Inside the store there was trash and junk lying everywhere. I even saw sitting on the shelf a half glass of what looked like coca cola, but it looked like it had sat there for months, disgusting!! When i booked my uhaul i had asked for another location in my town as I had used Voss rentals a few years back for an equipment rental. Back then I said i wouldnt use them again because the place is unhygienic and dirty, well its gotten far worse. Maybe a Uhaul representative should go look at the premises and see for yourselves. Do you really want customers entering property like this, especially during a pandemic.

Matthew M. 
Clasificación:
2.0

Hours to drop off was ridiculous. Unloading a 3bdr house was not able to accommodate the 4 hrs they were open after losing almost 5 hrs to get equipment and back to where we needed to load. Had to call the customer service line to be instructed where to park the truck and trailer as they were not open when we got there and place is completely fenced in and no way to leave it safely. Then I was trying to ge Charged an additional $40 for it being 30 min late trying to make the 11am drop off to do the online check in. I had to call customer service instead to have it checked in.

Joseph M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LESLEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

The service was the best I've seen!!!!!!

SHAWN B. 
Clasificación:
5.0

Very friendly and helpful

HEIDI W. 
Clasificación:
3.0

Man that was working the counter was rude from the moment I walked in the door. I was interrupting his day! I even asked him a number of times if he would rather I go get a truck somewhere else! Was rude the whole transaction! Remembering why I hadn't been there in years!!

Cory A. 
Clasificación:
3.0

The truck and supplies were fine. The location for pickup was ok. It would have been nicer to have been able to pick up the truck closer to home but there seems to be not many trucks to go around in the area. The cost for a 15 foot rental for 24 hours being almost $500 is an absolutely ridiculous amount of money in my opinion. My problem was have to drive an extra 2 hours to get the truck adding mileage that we ended up paying extra money for because there wasn't a closer location available.

Mary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM JOHN M. 
Clasificación:
1.0

Check equipment before it goes out. Lights, tires, damage and etc. When reservation has been made and it's the only one from my town to where I'm going and back 287 miles there and back. Ask if you have the right receiver before you get there. Worst experience I have ever had with u haul

Gary T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trisha D. 
Clasificación:
5.0

El cliente no dejó un comentario.

bill M. 
Clasificación:
3.0

Location was closed. It was the weekend.

SONESE F. 
Clasificación:
2.0

Was really dirty and unkempt

fran L. 
Clasificación:
2.0

Having the truck available at the time I reserved it for. The reservation was for 8 am and didn't get the truck until almost 10:45am. Lost about 4 hours total of packing and had to pay rent an extra day. Completely unprofessional for them not to be in the office to check the vehicle out. I should get a discount reimbursed back since it cost me a day of rent.

EZEKIEL M. 
Clasificación:
5.0

The gentleman who checked me in was friendly and very efficient, had me on my way in minutes.

primo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORI T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa B. 
Clasificación:
3.0

Trailer was not fully inspected before rental.

WAYNE G. 
Clasificación:
5.0

I only would rent from this place . the man that run it has the best costumer server there is with Uhaul

BETTY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

bill M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW G. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFFREY C. 
Clasificación:
5.0

Thumb's up

Todd S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara F. 
Clasificación:
1.0

The building is full of old used food and drink containers just thrown in several piles on the floor throughout the building. Couldn't walk behind counter if you wanted to and it was piled full of nasty trash. The guy that owns it was sleeping when I got there, took him at least 20 minutes to start to check me in. Told him about trailer I rented not pulling right and he blew me off. Health department should close that building down. Yes it's that nasty

Robert C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tobi P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cheyenne K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damon S. 
Clasificación:
2.0

The guy is very professional and informs customers well. The cleanliness of the rental place definitely was not the best. Piles of stuff everywhere, ceiling tiles falling out of the ceiling, smell of mildew from a leaky roof.

Chance M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dixie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

William M. 
Clasificación:
3.0

Clean up inside of store; it was total chaos!!

James M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mari S. 
Clasificación:
5.0

Friendly service, would use again!

Lesley M. 
Clasificación:
5.0

The owner was nice, efficient, and to the point.

Joyce M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
2.0

Store attendant was extremely rude.

Arlene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff D. 
Clasificación:
2.0

The man at this location was rude and acted like a smart a$$. We have rented a lot of U-Hauls in the past 5 months. This was by far the worst experience.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANNIE Z. 
Clasificación:
5.0

He was so nice but dealing with uhaul I'm chicagi they left me in tears

Mildred B. 
Clasificación:
3.0

Was overcharged like I always am when I rent a U-Haul, You take a customers debit card and charge what you want, After this happened to me twice I'll be renting from Budget, or Hertz, I would rather leave my things behind then renting a U-Haul, Dishonest company U-Haul is! I'm thinking the Better Business Bureau needs to investigate the way U Haul does business!

Sarah H. 
Clasificación:
5.0

N/a

Rodney M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine H. 
Clasificación:
5.0

Thank you for all of your help. Voss Rentals was easy to find and they had everything we needed to have an easy moving experience. The truck performed beautifully and made our move affordable. The overnight return was so easy to do. Thank you Voss Rentals and U-Haul!!

Kevin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer G. 
Clasificación:
5.0

Very pleasant and helpful.

gordon W. 
Clasificación:
5.0

I rent tools and equipment here often. It's a good place and the owner is helpful.

Brenda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

darcu J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tammy C. 
Clasificación:
5.0

Very professional,had a new van to use for what we needed. Nice owner that treats you respectfully and appreciates the business.We have used this dealer before and haven't been disappointed. Would recommend to anyone in the area that wants a dealer that cares about a customers needs whether a business or a walk-in.

Michael A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark A. 
No se han enviado comentarios para esta ubicación.

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