All are well.NATHANIEL L.
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DAYAMIS T.
Friendly help at this location - made a quick turnaround while also digging out from a snowstorm. Was greatly appreciated!Travis A.
El cliente no dejó un comentario.Dennis J.
El cliente no dejó un comentario.DARRELL C.
The gentleman working at the counter was not very helpful. This was my first time renting a U-haul. I did the self rent. When returning my U-haul I went in to ask where to park the truck because the lot was very busy, there was three other trucks in the lot. He told me I was a self rent and I should have just returned it to the street where I picked it up. The instructions I read told me to park it in the lot. He then called me within a few minutes of leaving asking me where I had put the keys. I let him know I had them in the lock box as directed. He seemed irritated with me and said I should have just left them in the truck and now he would have to â€˜walk all the way to the lock box to get the key.' I will never rent from that location again. He definitely needs to work on his guest service!Angela O.
Awesome customer service!JILL H.
El cliente no dejó un comentario.DOUGLAS S.
Easier way for pick up after hours i had to reschedule my pick up for next day when pick up location was open and when dropping back off we swept back out but drop off location said we didn't sweep out cuz of some dust he wanted us to mop it out so charged us 25.00 for cleaning fee.JENNIFER T.
The uhaul experience in itself was fine, the owner of the premises was courteous and professional, but the location was a complete dump. Inside the store there was trash and junk lying everywhere. I even saw sitting on the shelf a half glass of what looked like coca cola, but it looked like it had sat there for months, disgusting!! When i booked my uhaul i had asked for another location in my town as I had used Voss rentals a few years back for an equipment rental. Back then I said i wouldnt use them again because the place is unhygienic and dirty, well its gotten far worse. Maybe a Uhaul representative should go look at the premises and see for yourselves. Do you really want customers entering property like this, especially during a pandemic.Matthew M.
Hours to drop off was ridiculous. Unloading a 3bdr house was not able to accommodate the 4 hrs they were open after losing almost 5 hrs to get equipment and back to where we needed to load. Had to call the customer service line to be instructed where to park the truck and trailer as they were not open when we got there and place is completely fenced in and no way to leave it safely. Then I was trying to ge Charged an additional $40 for it being 30 min late trying to make the 11am drop off to do the online check in. I had to call customer service instead to have it checked in.Joseph M.
El cliente no dejó un comentario.LESLEY M.
El cliente no dejó un comentario.ROBERT M.
The service was the best I've seen!!!!!!SHAWN B.
Very friendly and helpfulHEIDI W.
Man that was working the counter was rude from the moment I walked in the door. I was interrupting his day! I even asked him a number of times if he would rather I go get a truck somewhere else! Was rude the whole transaction! Remembering why I hadn't been there in years!!Cory A.
The truck and supplies were fine. The location for pickup was ok. It would have been nicer to have been able to pick up the truck closer to home but there seems to be not many trucks to go around in the area. The cost for a 15 foot rental for 24 hours being almost $500 is an absolutely ridiculous amount of money in my opinion. My problem was have to drive an extra 2 hours to get the truck adding mileage that we ended up paying extra money for because there wasn't a closer location available.Mary B.
El cliente no dejó un comentario.WILLIAM JOHN M.
Check equipment before it goes out. Lights, tires, damage and etc. When reservation has been made and it's the only one from my town to where I'm going and back 287 miles there and back. Ask if you have the right receiver before you get there. Worst experience I have ever had with u haulGary T.
El cliente no dejó un comentario.Trisha D.
El cliente no dejó un comentario.bill M.
Location was closed. It was the weekend.SONESE F.
Was really dirty and unkemptfran L.
Having the truck available at the time I reserved it for. The reservation was for 8 am and didn't get the truck until almost 10:45am. Lost about 4 hours total of packing and had to pay rent an extra day. Completely unprofessional for them not to be in the office to check the vehicle out. I should get a discount reimbursed back since it cost me a day of rent.EZEKIEL M.
The gentleman who checked me in was friendly and very efficient, had me on my way in minutes.primo G.
El cliente no dejó un comentario.LORI T.
El cliente no dejó un comentario.Teresa B.
Trailer was not fully inspected before rental.WAYNE G.
I only would rent from this place . the man that run it has the best costumer server there is with UhaulBETTY R.
El cliente no dejó un comentario.bill M.
El cliente no dejó un comentario.ANDREW G.
El cliente no dejó un comentario.JEFFREY C.
Thumb's upTodd S.
El cliente no dejó un comentario.Sara F.
The building is full of old used food and drink containers just thrown in several piles on the floor throughout the building. Couldn't walk behind counter if you wanted to and it was piled full of nasty trash. The guy that owns it was sleeping when I got there, took him at least 20 minutes to start to check me in. Told him about trailer I rented not pulling right and he blew me off. Health department should close that building down. Yes it's that nastyRobert C.
El cliente no dejó un comentario.Tobi P.
El cliente no dejó un comentario.Lori B.
El cliente no dejó un comentario.Cheyenne K.
El cliente no dejó un comentario.Lisa H.
El cliente no dejó un comentario.Kenneth M.
El cliente no dejó un comentario.Damon S.
The guy is very professional and informs customers well. The cleanliness of the rental place definitely was not the best. Piles of stuff everywhere, ceiling tiles falling out of the ceiling, smell of mildew from a leaky roof.Chance M.
El cliente no dejó un comentario.Dixie C.
El cliente no dejó un comentario.William M.
Clean up inside of store; it was total chaos!!James M.
El cliente no dejó un comentario.Bruce W.
El cliente no dejó un comentario.Mari S.
Friendly service, would use again!Lesley M.
The owner was nice, efficient, and to the point.Joyce M.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Jennifer H.
El cliente no dejó un comentario.Michael A.
Store attendant was extremely rude.Arlene S.
El cliente no dejó un comentario.Jeff D.
The man at this location was rude and acted like a smart a$$. We have rented a lot of U-Hauls in the past 5 months. This was by far the worst experience.Kevin H.
El cliente no dejó un comentario.JEANNIE Z.
He was so nice but dealing with uhaul I'm chicagi they left me in tearsMildred B.
Was overcharged like I always am when I rent a U-Haul, You take a customers debit card and charge what you want, After this happened to me twice I'll be renting from Budget, or Hertz, I would rather leave my things behind then renting a U-Haul, Dishonest company U-Haul is! I'm thinking the Better Business Bureau needs to investigate the way U Haul does business!Sarah H.
El cliente no dejó un comentario.Patricia O.
El cliente no dejó un comentario.Catherine H.
Thank you for all of your help. Voss Rentals was easy to find and they had everything we needed to have an easy moving experience. The truck performed beautifully and made our move affordable. The overnight return was so easy to do. Thank you Voss Rentals and U-Haul!!Kevin F.
El cliente no dejó un comentario.Jennifer G.
Very pleasant and helpful.gordon W.
I rent tools and equipment here often. It's a good place and the owner is helpful.Brenda C.
El cliente no dejó un comentario.darcu J.
El cliente no dejó un comentario.Tammy C.
Very professional,had a new van to use for what we needed. Nice owner that treats you respectfully and appreciates the business.We have used this dealer before and haven't been disappointed. Would recommend to anyone in the area that wants a dealer that cares about a customers needs whether a business or a walk-in.Michael A.
El cliente no dejó un comentario.Mark A.
El cliente no dejó un comentario.CAROL G.
El cliente no dejó un comentario.GREGORY Y.
Make sure the customer is taking care of and not over charge them.and when you say your gonna have a supervisor call then you should have them call and resolve the issuesAnna C.
El cliente no dejó un comentario.Joan S.
Lower price for military and law enforcementJerry L.
El cliente no dejó un comentario.WILLIAM H.
El cliente no dejó un comentario.Ronald P.
Very friendly and very helpful i will rent from Voss i the future.FLASPOHLER S.
El cliente no dejó un comentario.Jeff D.
El cliente no dejó un comentario.MICHAEL M.
El cliente no dejó un comentario.Donna B.
El cliente no dejó un comentario.Ben M.
All went well; no changes needed.TERRY B.
El cliente no dejó un comentario.AARON S.
The owner of this UHaul has a bit of an "edge" to him. I have rented about 3-4 times now from him and he has always been this way. For example, when I brought the 9' Cargo Van back with 10-15 minutes to spare, I told him that all I needed to do was get my stuff out of it and do a quick cleaning of the inside. I was informed by the owner that I couldn't clean the van on his property. He said that I would have to remove the van from his property to clean it because once the van is on his property, he charges a $25.00 cleaning fee. I thought this was rather odd---and extremely picky. Since I only had a short time until the rental time limit was up, I quickly went outside, get my stuff out, and did a very quick tidying of the inside of the van. The van only had about 500 miles on it and it was already super clean. I just wasn't sure how fussy he was going to be. There were no further problems or issues. I was not charged with a cleaning fee.Debra T.
I did not appreciate reserving a vehicle online, getting a confirmation and then upon arrival being told when I got to this location that they didn't have what I rented and I would be upcharged for a larger vehicle!!!! This is my first experience with U-Haul and I've never seen anything like it. I will be pursuing other options next time.Allan H.
I really liked the ability to check in and out on my phone.David B.
First time dealing with this group and will definitely do it again!Donna B.
Craig was very hospitable and flexible concerning our individual circumstances. He provided a great customer service.Joe M.
El cliente no dejó un comentario.JASON V.
El cliente no dejó un comentario.David S.
I got charged for a whole extra day even though i drooped the truck off before the location closed but he didnt check it in until the next day, also had a dolly and bag of furniture blankets THAT I DID NOT WANT OR USE in the truck that i couldnt take out without getting charged for and i actually think i got charged for 2 days use of the dolly when there was no seal on it when i picked up the truck, had to take truck back to this location even though i had a location in the town i lived in so i got charged mileage for that and extra gas cost between the rental truck and personal vehicleStephen B.
El cliente no dejó un comentario.JAMES B.
Place is not take care of he ripped me off of $426 and change in charges I am not sure I'll rent from Uhaul again after this experience I have used Uhaul for 40 years plus to make my moves. I have called Uhaul and a representative on this whole mess!! Waiting for thier answer on the situation.Christine H.
Nothing as everything went smoothly with pickup and drop off. The manager was very courteous and helpful.Micheal O.
El cliente no dejó un comentario.David I.
He was very, very, very hospitable and polite. Great guy, great service, and helped us complete our check-out quickly and efficiently.Fred A.
U-haul.com needs to inform local pick up of online reservation.Philip C.
arrived late. no way to drop off u haul by phone! had to recall uhaul to tell us what to do with vehicle. we spoke to a gentleman named Owen he was helpful both times we called him. also only had the vehicle for less than 7 hr. 200.00 plus dollars was way to much to charge. really was expecting some kind of price cut for the inconvenience and the over charge.ronnie S.
El cliente no dejó un comentario.Doug S.
Try not to be condescending and rude. Felt like I was going to pop my tire in the lot because of the mess.jason R.