Very good service. Easy to work with.SETH H.
Vista Service Towing
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The u- haul is always on pointChristopher H.
El cliente no dejó un comentario.ISMAEL H.
El cliente no dejó un comentario.Mike S.
At the moment nothingERNEST M.
My final load after so many, thank you Ashley and your team for your service. It almost felt like I was saying good bye to friends! Tammy GrollTammara G.
The staff was friendly and knew what they were doing.Dessie K.
I like the people at this office, great help and fast getting you in and out. I do think you can upgrade their trucks a bit.SHARON F.
Love working with this office. Friendly fast and very covid concious. Only thing I didn't like was being charged 25.00 for them to sweep it out. I think that's a little high.SHARON F.
El cliente no dejó un comentario.KELLEY B.
El cliente no dejó un comentario.Michael C.
Ten stars for this u haul address and it's employees! I had a horrific time picking up a truck via the app! Veronica from Vista came through and worked with me after I was so frustrated I lost it! I had people lined up and scheduled to help move me, she saved the day! She found us a truck and let us know ASAP! I can't thank her and her staff enough! Kudos fir saving the day! ðŸ¤©Tammara G.
Great thanksERIC F.
Thank goodness for Veronica! She saved the day that was turning into a fiasco and stressful! Can't say enough good things about this sweet woman and her crew! She saved the day for me! I'm forever greatful, thank you so much! Tammy GrollTammara G.
El cliente no dejó un comentario.GREGORY G.
El cliente no dejó un comentario.WILLIAM S.
El cliente no dejó un comentario.CAROL T.
To rent via uhaul app online was the biggest hassle. It stopped working in the middle of it so we had to call the site to come down and rent it in person. The app wants pictures, verifications etc that is in my opinion unnecessary. Face pictures of drivers, licenses etc when you input the information already. Then you have to talk to a safe drive agent to be approved for the Insurance. Avoid the apps and just rent in person!!JASON EVERT P.
El cliente no dejó un comentario.TAMMARA G.
great people, wonderful serviceRONALD F.
These guys were absolutely amazing!CHRISTY W.
El cliente no dejó un comentario.Chenia F.
El cliente no dejó un comentario.GAYNOR LYNN E.
El cliente no dejó un comentario.Alexis P.
Caroline is awesome and very patient ðŸ˜„JEREMIAH M.
Great customer service, super nice people! :)Nea B.
El cliente no dejó un comentario.KARLA SIGRID B.
My billing was screwed up, I was charged way more than it should have been. I was charged for 2 dollies when there was only 1 in the back and in the picture. I was charged for gas when it was in the same spot as when I got it. I was charged an after hours fee even though my return date was Sunday, and that business is closed on Sunday. The lady that answered my call is working to fix it but those words should not have happened! Displeased with the electronic return!!Traci S.
El cliente no dejó un comentario.STEVEN KENT A.
El cliente no dejó un comentario.Jaclyn B.
Nice friendly staff. Took no time to get and return truck. Grfeat experience.sharon F.
Caroline and the entire crew, do an absolutely awesome job. Professional and well organized, NEVER any problems ! JackJACK R.
Super nice lady, very helpful, will definitely use them again.Nancy F.
I was black listed for reasons I believe to be racially motivated by the the U-haul of north Lynnwood back in Feb 2020. As A results this made my rental experience future rental experience very difficult and felt humiliated by the dealer in Moses lake.Fritz V.
Self serve return was terrible. Could not verify my location and got charged after hours fee. Attempted several calls for help and waited over 30 mins and still no answer for help. Terrible customer service from the Uhual website and help line.Omar R.
El cliente no dejó un comentario.Shaun D.
El cliente no dejó un comentario.Dennis D.
For Uhaul company: Have a 26 foot truck available. I felt I made my reservation far in advance and I do not believe it is appropriate to expect the customer to drive over an hour to pick up the truck. If there is no way to get around this, give the customer more than a day's notice so that plans can be made for transportation, etc.Therese B.
Friendly, prompt and efficient. Thanks.MICHAEL SHAWN W.
Slow to check in and slow to return. Computer problems. Otherwise customer was OK, trailer was good and worked well for us.WILLIAM G.
Unhaul employees over charged me then ran my debit card 3 times and charged my bank account and I final paid with cash When I went home I check my bank account and they charged $105.15-3 times even thou I paid cash.i went back to the uhaul in Moses lake and told the manager. The way she treated me was so disrespectful like if I was stupid. The manager suggested that I call my bank and there was nothing she could do. I sat out side the business in the hot sun on the metal bench for 20 minutes on the phone talking with my bank . I have polio, RA , high blood pressure plus iam moving cause my husband died. This was Worst day with this uhaul business I have ever gone too. It wasnt until I told the manager my bank had said if they didn't put my money back they were going to file fraud charges, that the manager got up from her chair, and reverse charges and put back the money in my account. As of today 09/07/20 the money is still not in my account.VELMA A.
El cliente no dejó un comentario.Leann H.
El cliente no dejó un comentario.Warren C.
The service was very friendly and i received awesome customer service. The interior of the truck was dusty, hadn't been sanitized re COVID and luckily I brought my own disinfectant wipes and it took several to clean the interior. Mirrors were dirty, windows dirty, etc. Transmission issues with truck.Susan M.
Staff was very helpful when I arrived getting me hooked up with a trailer and on the road in short order. On return I was greeted upon arrival at the facility, staff disconnected the trailer, asked if there were any issues and sent me on my way within 5 minutes.Brad A.
El cliente no dejó un comentario.DAVID K.
I don't like the fact that I had to rent round, I had no choice but to do that.Sy D.
The actual pick-up of the equipment wasn't an issue, the general reservation process was. Most of what U-Haul does is logistics. This is the third time I've reserved a truck/trailer with U-Haul, only to get a phone call the night (or no call at all) before letting me know that the equipment I rented would not be at the location, but 1hr+ out of the way. U-Haul, please do not let someone reserve equipment unless it can be guaranteed that it will be there.Gabriel B.
Caroline at Vista made both the reservation & the pick up easy and smooth. I thought turning in the truck online would be a hassle, but it was also easy & quickly done. Will use this UHaul provider again if/when neededELIZABETH M.
Did not provide any customer service. Caroline or whatever her name is is super rude. Would not recommend this location. Love othersDalw W.
The girl was rude up until she was done then it was have a nice day. Wouldn't recommend it to anyone.JEFFREY OWEN J.
Caroline was very helpful. When I showed up to pick up the truck, they could not find the keys. They looked everywhere, Caroline got another truck transferred from a different UHaul place in town. I had to drive across town to get it. It was not clean. But Caroline did everything she could to help me with the situation.APRIL L.
El cliente no dejó un comentario.KERRIE P.
Good for what it is. Good service, good prices. See you next time!Aaron R.
El cliente no dejó un comentario.paul P.
El cliente no dejó un comentario.James R.
Nothing Customer service was goodLUIS SILVERIO G.
El cliente no dejó un comentario.EDWARD G.
El cliente no dejó un comentario.Angela D.
El cliente no dejó un comentario.HRAIR G.
Customer service was excellent! Extremely hassle-free experience!MICHAEL N.
El cliente no dejó un comentario.CRAIG RUSSELL F.
El cliente no dejó un comentario.DALLAS W.
El cliente no dejó un comentario.ALAN DONALD B.
The training on how to use the Auto Trailer was overwhelming. I was scared to touch it. But after watching the video and few times, I got the hang of it. More training on how to use the auto trailers would be useful.KIMBERLY R.
El cliente no dejó un comentario.Patrick W.
El cliente no dejó un comentario.Randy G.
Very customer oriented! I would use them again!NANCY LYNNE H.
El cliente no dejó un comentario.JOHN A.
El cliente no dejó un comentario.JASON K.
El cliente no dejó un comentario.FREDRIC G.
El cliente no dejó un comentario.Jeannie K.
El cliente no dejó un comentario.kevin W.
Pre ordered a 26' truck. Received a phone call a couple hours before pickup that it was no longer available and could only get a 15'. Since that didn't work they said they could do a 17'. Drove to another location to pickup the truck and they had the wrong lock box on the 17' truck and had to take the 15' truck. Waited on hold for over 15 minutes and no one responded to my issues for pickup. Also paid for aN appliance dolly that was not in the truck I received. Over all a very BAD experienceSteven B.
El cliente no dejó un comentario.DAVID JAMES C.
I think I left a fanny pack with personal check book and items in truck. I ask for help in locating this truck and was not given a solid answer. I called a phone number that I was given but no one returned a call I shall try again today to see if it was located. Not their fault that I lost this item. I was told the truck was sitting in there yard. but it was not. it was sent to east coast.... Thank You Les.Leslie B.
Super nice employee walked out and met us as we were starting the mobile return process and kindly offered to assist and get us on our way faster. I believe his name was Andy, thank you!Shannon K.
No issues with the rental. Customer service was wonderful.JAMES R.
Everything was great, especially the customer service!DARIN B.
El cliente no dejó un comentario.GLENN ALLEN H.
El cliente no dejó un comentario.Richard M.
Awesome customer servicemike Y.
El cliente no dejó un comentario.Stanislav P.
El cliente no dejó un comentario.Ronald R.
El cliente no dejó un comentario.Ernestina H.
El cliente no dejó un comentario.Juan A.
Good customer service and good rental options.Carlston B.
El cliente no dejó un comentario.Dawn D.
FriendlyRANDALL DEAN R.
El cliente no dejó un comentario.Trent C.
El cliente no dejó un comentario.Frank C.
I called asking about charges to my account because I was over charged. I was yelled at, called "kid" although I'm 28, and told that they cant help me and I need to call my bank to deal with it. Then my bank bassically told me that they are either lying about the charges or just dont keep track of what they are doing. Horrible experience.John L.
El cliente no dejó un comentario.Douglas B.
Increase speed in processing paperwork/picking up truck. Ensure the price quoted on phone is realistic-we paid almost twice what was quoted.BARRY M.
El cliente no dejó un comentario.Ronnie M.
El cliente no dejó un comentario.Ron P.
El cliente no dejó un comentario.Frank M.
Friendly staff that always take care of me promptly. I have used them exclusively for several years.Sherry M.
El cliente no dejó un comentario.TED S.
El cliente no dejó un comentario.Cheryl V.