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Jon Burnett
Customer Reviews for Virgin Valley Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was perfectly fine and exceedingly convenient. But the truck was clearly not cleaned and the gas level had been run down to 4 miles to empty. (Fortunately, the location is a gas station, so it was easy to fill up. But getting a truck with 4 miles to empty was startling to say the least.) I had to wipe down the inside of the cab to get rid of what seemed like a large amount of dirt.
Maurice VerStandigLuke was excellent!!!friendly ..professional and extremely helpful 👍
OSCAR MCDEVITTGreat
LeAnn RolingEverything was GREAT!
Cesar ReyesGreat customer service and quick
ANCIL MURRAYI never really had any interaction with employees other than handing the keys over to a counter employee. There weren't any "surprises" on the vehicle return so I am happy about that.
steve ThomasBest service
Jose CerdagudinoCustomer service was amazing….thank you to Candice Teerlink and crew in Mesquite Nv. at Virgin Valley Food Mart for a stress free experience…..
Kathleen BaylorExcellent service thank you
jorge jimenezwasn't able to pick up the uhaul till the next morning after i went at 8 pm did the online check-in and they had the keys locked up for the night
DAKOTA MCCLUREOnly issue was the ramp grease and oily residue on it needed pressure washed
adrian McElfreshDespite it being busy, the young man was friendly and professional, making sure he had all the information he needed before I left.
Natasha LopezBecause uhual was charging 3500$ for a 20’ truck, I rented on from Beaver UT - and then was allowed to pick this location to pick it up for 778$. Even with the 1$ per mile overage it cost me about 1050$ total. This was an absolute Predatory move by Corp Uhual and border line price gouging. In the end, I had to waste my valuable time to save 2500$ from the greedy Corp Uhual leadership.
David GelderNothing I can see, it was pain free.
Jonathan RapsHave drop hitches with 2 5/16” ball
edwin bechtelI did not catch the name of the person that helped me check out the vehicle, but I believe he went above and beyond to make it a fantastic experience start to finish. Give that dude a raise, my experience was awesome
Andrew HarrisClosing time to 5pm
Robert MurphyIt was a convenient store gas station very busy
Dee BurwellVery responsive and willing to assist in any way.
Stephen HernandezGreat Customer Service from this store. I use this store for Propane and knew I had to use them for my U-Haul truck. Thank You for the great service.
Allegra AmotoVery nice people and easy to drop off.
Joel LengyelVery easy drop off . From beginning to end it was great .
Barbara DeuterPlease don't move them from Reno to Mesquite
Terrance BerlandBetter signage so people know to go to staff in the convenience store.
Richard HunterEric was a HUGE help with disconnecting the trailer. Could not have been done without him.
Alan PearsonHad no issues renting here. Thanks to everyone there
Spencer AriasLuke was knowledgeable, very nice and super efficient!
Joshua DavisKeep being you and thank you for doing business with me! Been using uhaul a long time
JESUS GARCIA-MANZOMy experience renting from UHaul in Mesquite was excellent- everyone was friendly and the process from pickup to return was great. Only comment - truck steering was loose and pulled to the right a little - but not unmanageable
GILBERT NIIMIGreat service, helpful in disconnecting trailer
David FarrellEnded up not doing the virtual return. Ended up going inside the gas station for help
sarah bozerthI would recommend the location and Gill for the job she did but I would NOT ever recommend your 24/7 setup!!!! The whole experience was horrible. It never sent me the correct contract to complete. Thankfully Gill helped me even though she was not trained yet and they were closed but she is the only reason we were able to get a truck. We were given the wrong code number for truck assigned. Mia never updated it or sent me the correct one so everything was wrong!!!!
Christopher McConnellThis location was great, but I had to drive 1.5 hours to get there since the location I had my reservation with didn’t have my truck when I needed it. So yes these location was fine but it cost me 3 hours to go get the truck. So over all I’m disappointed with the service
Wyatt CarmanVery comfortable thank you. We by
Veronica Munozi hauled a trailor for you, at my gas expence, waiting for you to reimberse me for a safe delivery
Tony HardmanThe agent help me his job was excellent
miguel haddadWe liked that the guy walked out to us and grabbed our keys so we could get going quickly.
Jasmine CorreaNo improvements necessary.
Curtis SmithOther than the app telling me it couldn’t find my reservation, everything else was great.
David NewmanThe man was very helpful, had a truck on lot I could rent immediately locally. The milage was wrong by 4 miles going out, minor. I rented for 2 days but returned it a day early that i did not need it for. I had it less than 24 hours of use. i was told I would get a refund after for one day 24 hour I did not use it for. I should be only charged milage, one day rental. My deposit needed to be returned as well. I have rented several times over the past couple decades from Uhaul. on several moves I have done. I like uhaul. overall.
Debra salo-allgierBetter locations in town.
Jerry KlinzmannHe was super helpful two different times for us.
TIMOTHY TVEITUpon pick up keys were not locked in truck box like told they would be. At return had to go inside due to app not working and reps acted like I was bother them
Gilbert StevensThe issue was shameful when Shamika from uhaul accused me of truck theft vs calling the drop off location Shameful
Erryn AlterwitzWas an easy drop off. Got in town and was tired and the gentleman that helped us was fast and friendly.
mark bennettAll was great. Thanks
JOHN THEODORE BIRD