Customer Reviews for Violet Ave Shell
(U-Haul Neighborhood Dealer)

71 reviews

340 Violet Ave   Poughkeepsie, NY 12601

(845) 232-2380

Office Hours

  • Mon-Sun: 7 am–7 pm

Services at this Location:

Contact Us

(845) 232-2380

340 Violet Ave
Poughkeepsie, NY 12601

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They didn't have any computer print out of receipt but they sent it in an email sometimes it's nice to have your name on a piece of paper receipt if you have to deal with any situations

John Charczuk 
Rating:
5.0

Customer did not leave a comment.

Tatiana Sarandi 
Rating:
5.0

Customer did not leave a comment.

Jasper Cunneen 
Rating:
5.0

I struggled with uploading the proper pictures. I scanned my driver's license but the camera wouldn't capture it. I had to find another method using my phone camera.

Michel Morse 
Rating:
5.0

Customer did not leave a comment.

Victor P Genao Jr 
Rating:
4.0

Customer did not leave a comment.

William Horn 
Rating:
3.0

Customer did not leave a comment.

Casey SeGraves 
Rating:
5.0

Customer did not leave a comment.

Beverly Dunn 
Rating:
3.0

Customer did not leave a comment.

Thomas Morelli 
Rating:
5.0

Drop off involved a human being.

William Abbot 
Rating:
5.0

Excellent service

Matthew Sahawneh 
Rating:
3.0

This was the second lcation I tried. The first one did not haveenough wifi to upload the required images for remote pick up. I wasted an hour and a half first trying to upload the photos, then going to another location.

CHRISTINA GUEVIN 
Rating:
2.0

I filled out everything online and then had to wait 25 minutes to get my truck. the person who checked me in had trouble with entering the credit card information. Very slow on the return also.

STUARTWILLIAM GROW 
Rating:
1.0

Absolutely

kasimbi hassan 
Rating:
5.0

Customer did not leave a comment.

Ralph Kalma 
Rating:
3.0

Customer did not leave a comment.

David Cabornero 
Rating:
3.0

This location was fine for dropping off the truck. I cannot rate it as a pickup location.

John Ziegler 
Rating:
3.0

Customer did not leave a comment.

Michael Burgen 
Rating:
4.0

Customer did not leave a comment.

Nick Diieso 
Rating:
5.0

Excellent service

Matthew Sahawneh 
Rating:
5.0

Customer did not leave a comment.

Robert Miller 
Rating:
3.0

Customer did not leave a comment.

Josue Bautista 
Rating:
3.0

Furniture pads were not available.

lauren hann 
Rating:
1.0

This was one of the worst rental experiences I e ever had. The couple was rude. They required more information than I’ve ever had to provide for any previous rental or the rental I had the very next day. They are racist and should have their ability to rent revoked. They even attempted to double charge me when I returned the truck. I will be sure to tell everyone I know not to rent from them. And the truck was junk. It was scratched and damaged inside and out. And it had every check engine warning light on along with two low tires.

Tiffanie Duncan 
Rating:
3.0

Customer did not leave a comment.

Cathleen Crowell 
Rating:
5.0

When I select a pick up location on the internet make sure that truck is available at that location...the call back to find out the truck isn't there and I'd have to drive 10 miles further to pick up and drop off was annoying and expensive.

Ebenmarshall Marshall 
Rating:
1.0

The location I booked the rental was open but the person handling the rental called in sick so they could not provide me the vehicle I needed. This is disgusting. I had to drive to another location which incurred mileage, fuel and tolls to my rental. Not to mention the time I lost with the vehicle to complete my moving . Nothing has been offered to me as compensation.

rob piegari 
Rating:
1.0

rotten food and empty drinks were found in cab. Attendant took 45 minutes to complete the rental transaction. Asked for items I had already submitted online plus additional relatives and sibling information.

davi Schuster 
Rating:
4.0

Didn't have any issues really though I was expecting to be able to just pick up the truck without going inside. I thought that's what the mobile check in was all about. I had to go inside, wait in line, show my ID, wait for the guy to get the furniture blankets, etc. Really the same process had I not chosen the mobile check-in option. Maybe it's because this location is just a gas station and not an actual U-Haul business. Generally pleased though. Guy I dealt with was pleasant, truck was clean and location was convenient. I'd definitely use them again.

Andrew Dykeman 
Rating:
5.0

The person running the operation was professional /no problems

Kenji Fujita 
Rating:
4.0

Customer did not leave a comment.

Valerie Valente 
Rating:
1.0

Staff had no idea how to rent out the vehicles. Has to try communicating with someone on the phone from Uhaul. I never got a contract or confirmation from this location

Hogan Popkess 
Rating:
1.0

I reserved the trailer ahead of time and they had no idea how to process the order. Someone should give them some basic training. I had to show them how to hook it up and check the lights.

David Meyerson 
Rating:
5.0

Customer did not leave a comment.

Kimberly Hartmann 
Rating:
5.0

Customer did not leave a comment.

SHIRLEYMERCEDES SERRALLES MARTINEZ 
Rating:
1.0

My account was over charges based off a lie made by the attendant at the gas station

Kiara Vinson 
Rating:
5.0

Customer did not leave a comment.

Natalie Eva Swank 
Rating:
5.0

Customer did not leave a comment.

todd jicha 
Rating:
3.0

The attendant at the gas station was unfamiliar with the drop off process and has to call a manager. I was expecting some receipt or confirmation that the rental was received. I called the UHaul place where I picked up & followed her instructions to take pictures of the mileage and the truck interior to show it was clean.

Caroline Ferrara 
Rating:
1.0

I set it up for mobile pickup and had to go inside anyway. Truck was dirty inside and out leaving me to have to clean extra dirt out when I was finished with it. I ordered a new rental for the weekend after, figured I would give them another try. When I called to change the time of pick up to the next day, they said they gave away the truck I had already reserved and person on the phone was very rude. Will never use this facility again. Poor reflection on UHaul as well.

STEPHENCHRISTOPH WOODCOCK 
Rating:
4.0

Customer did not leave a comment.

Ramses Cruz 
Rating:
3.0

Customer did not leave a comment.

Jonathan Ramos 
Rating:
5.0

Customer did not leave a comment.

CARLMATTHEW LINICH 
Rating:
5.0

Customer did not leave a comment.

MARELLAC RODEWALD 
Rating:
4.0

Customer did not leave a comment.

KIMLOUISE STUETZLE 
Rating:
5.0

Customer did not leave a comment.

Reynaldo Correa 
Rating:
4.0

Customer did not leave a comment.

Marella Rodewald 
Rating:
1.0

Do not let this establishment have uhaul capabilities. He was rude, unhelpful, and just a jerk all arpund.

Malik Lesuer 
Rating:
3.0

Mobile check in process was very difficult. Requiring two alternate phone numbers and calling both parties live for confirmation before releasing the vehicle was cumbersome, unexpected and caused unnecessary delays and frustration.

KRISTIN BATEMAN 
Rating:
5.0

I will use this location again even though it is farther from my house. Great people, plenty of easy parking, easy to contact.

SHANAZR DASS 
Rating:
2.0

Customer did not leave a comment.

CHRISTOPHERDAVID PARRINELLO 
Rating:
3.0

Customer did not leave a comment.

Tremaine Thompson 
Rating:
1.0

I asked to not be charged for cleaning the ALREADY DIRTY U-Haul that i received. It was dirty. There were used masks on the floor and when loading my mattress in the back it became filthy from all the dirt on the floor. I explained this to the Worker and i was still charged for the cleaning. I’ll definitely be using a different moving service next time and I’m going to tell my friends and family not to use U-Haul. Overpriced and not worth the headache.

Alexa House 
Rating:
1.0

Receipt not legible, I was over charged

JANET DIAMANTE-KOCH 
Rating:
5.0

Customer did not leave a comment.

Paula Wilson 
Rating:
4.0

Customer did not leave a comment.

Andrew Greco 
Rating:
5.0

Customer did not leave a comment.

Tittle Patrick 
Rating:
5.0

I do not agree with the mileage charges when I returned the van. And I have been trying to get through to customer service to no avail. My phone number is 845-475-6569

Vincent Logan 
Rating:
3.0

Customer did not leave a comment.

Dina Pinera 
Rating:
4.0

Customer did not leave a comment.

Jannette Cotes 
Rating:
5.0

I did not like having everything Odeon line. What is the CDW charge of 10$? I have insurance for rentals via my own auto insurance.

david tooker 
Rating:
4.0

Overall my rental experience was positive. Employees at this site were friendly and efficient. I would not hesitate to rent here in the future.

Dennis Dickey 
Rating:
3.0

Customer relations...

Vaccaro Joseph 
Rating:
1.0

This pick up location was changed to 45 miles away from my house when it was supposed to be a location 2 miles from my house.

David brewer 
Rating:
5.0

Great, pleasant service. Very friendly. Vehicle was comfortable and well maintained. Great price.

Christine Oberrieth 
Rating:
3.0

My pick up location was supposed to be at Briggs Auto in pleasant valley on route 44. They were closed. I waited and went home. I called and they rescheduled for the above location. I then had to get a ride there. Extreme inconvenience. They said the gas tank was full. After I left I noticed it was 3/4 and took a photo of it as proof.

Christi Battistoni 
Rating:
5.0

Customer did not leave a comment.

Luke Sukunda 
Rating:
3.0

Customer did not leave a comment.

David Tamburrino 
Rating:
3.0

Made reservation 2 weeks in advance, they confirmed by text then said wasn't confirmed till 24 hours before, then changed location on us, I asked for closer location which they found but still 45 minute drive. then 10 minutes before we arrived at location got call that trailer wasn't available so location picked it up from another , we had to wait an hour for them to show up with the trailer, then found out location where it was picked up from would have been much closer to us.

Avelino Moura 
Rating:
3.0

Customer did not leave a comment.

Michael Glover 
Rating:
1.0

The representative for your company was extremely rude and was late for the check in. It made me not want to ever use your company for anything in the future whether it be moving or storage. I would rather pay a little bit more money to deal with a less rude person who actually lives up to the appointment times made during reservations.

Dennis Hilerio 
No reviews have been submitted for this location.

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