Customer Reviews for Vins Auto
(U-Haul Neighborhood Dealer)

Rating:

3.0

Have staff actually working

Rating:

5.0

Exelent services

Rating:

5.0

I love it thank you so much .. very convenient

Rating:

5.0

Great friendly staff! Very helpful and no problems! Moving anything is always stressful.

Rating:

5.0

Huge shout-out to Pam for the help. The experience of picking up and dropping off was made super easy thanks to her detail instructions. I plan on renting from here again if I ever need to.

Rating:

5.0

Great customer service

Rating:

4.0

There was an issue with my check-in. Apparently the trucks got mixed up. The days following I received messages from U-Haul, that were a bit forward. About getting their vehicle back, but I had already returned it. So I had to take a few breaks from work to answer these text messages as they were extremely important and couldn't wait to the end of my shift.

Rating:

5.0

Something was really smelly in the van.

Rating:

5.0

I am a very happy U-Haul customer at the Revere location. Pam is an awesome Clerk/Attendant. She is friendly, respectful, knowledgeable. and she is accurate and quick with the reservation process. Me, personally, I don't have any comments about improvements, as the Revere U-Haul location is great just the way it is. The service provided to me by Pam, was excellent.

Rating:

2.0

This location charged $100 more than my estimate on line.

Rating:

1.0

The right side rearview mirror was attached by string when I picked up the UHaul. I didn't think much of it before I started driving, but it fell off quickly after I started driving. I had to stop the UHaul on the road and pick up the broken mirror. I tried to tape it back on, but that didn't help. I had to drive a 20 foot UHaul with ONE rearview mirror on 9/1, the busiest moving day in Boston.

Rating:

5.0

This specific locational was amazing!!!!! However I would never ever recommend UHAUl to anyone as it was noted about a rental being given up if only 15 minutes late.

Rating:

5.0

Great experience with them at this location they treat really well.

Rating:

3.0

Me recargaron a mi cuenta 3 galones de gasolina a $5 y solo corri el truck 4 millas. Y yo puse un gallon y medio de gas. No es justo

Rating:

5.0

Van was in great shape. Service was quick and courteous

Rating:

5.0

The staff was kind and courteous. Vans were in great shape

Rating:

5.0

The customer service representative was wonderful. The van engine, water, etc. lights were on the entire time.

Rating:

5.0

prompt service and vans very clean

Rating:

5.0

Outstanding service - thanks

Rating:

4.0

Make sure all supplies are in the truck. Needed togo back for the hand truck.

Rating:

2.0

Made paid to much for just 30miles

Rating:

2.0

B

Rating:

5.0

Informative and kind staff. The front counter assistant did a great job at detailing exactly what was expected of me and all the "just-in-case" scenarios. Will 100% recommend this location to friends in Eastie looking to move in the future.

Rating:

5.0

I was pleased with the help I got at front desk, the process was easy & smooth enough. Very convenient spot. The reception could definitely get a refreshment, but other than that, really appreciated.

Rating:

5.0

Keep up the good service and attention to customer. Much appreciated.

Rating:

5.0

It’s a great customer service.

Rating:

4.0

The truck was returned late, so it was not available for me at the time I was supposed to get it. As a result, it was not thoroughly checked for cleanliness. The tire pressure alerts were on. I think the people at this location were friendly and helpful, but I was disappointed. Despite getting it 45 minutes late, I rushed to have it back before closing (2 hrs later and 15 minutes before closing). Once I put gas in it they took the vehicle, checked the back, got the mileage, and parked it; however, I didn't get my receipt until today. I would have been more comfortable returning it after hours and taking the pictures of the gas gauge, odometer, and uploading everything from that location, since I left with no documentation that I even returned it.

Rating:

5.0

Everything was okay

Rating:

1.0

The truck was trash and you guys are terrible

Rating:

3.0

Make sure you take pictures of your mileage and your pick up and return gas gauge. I filled the tank to where it was supposed to be filled to and they charged me 20$ extra dollars saying I didn’t return it with gas. I had the receipt from their gas station proving I did get the gas. I called them and told them this, they said they would look into it and call me back and never did. I’m not saying they weren’t nice there or I wasn’t happy with the truck. But I shouldn’t have been charged extra $ for no reason and I deserved a call back!

Rating:

5.0

Pam was friendly, helpful, and professional. I will rent from Vin's again when necessary. Thank you. One thing I will say is that the van said a tire had low air, but this was not the case. If you have a faulty sensor for the tire, it should have been fixed by now. Also, there was low windshield washer fluid. Please check these issues and have them corrected when necessary.

Rating:

5.0

Store representative very kind and helpful would definitely recommend this place

Rating:

5.0

Thanks

Rating:

5.0

N/a

Rating:

4.0

Interior of cab and of truck bed were both dirty/hadn’t been cleaned from previous user. Truck storage had leaves and trash. Interior of cab had shells from peanuts and other trash on the floor, seats, and in cup holders. I cleaned it before returning to make sure I didn’t get billed for someone else’s mess. Receptionist was nice and helpful.

Rating:

5.0

Excellent service! Dee dee got us up and going in our rental (2 hours early even!) Adam came to our rescue (twice) don’t know what would have happened has he and Jeff not helped us with a couple problems. Great customer service

Rating:

5.0

Wasn't thrilled that I was given a truck with only 1/8 of a tank of gas. Luckily, the location has gas pumps or I wouldn't have been able to get anywhere for gas. Checking gas levels before it is given to a customer and maybe making sure it has at least half a tank of gas.

Rating:

1.0

Was not told about all charged I figured $55 for rental got charged $75

Rating:

5.0

The 24/7 pick up was not good required multiple items for check out to be completed. These items should have been asked about at set up not when I was at location.

Rating:

1.0

To expensive, you guys charge me $89.00 just to make the reservation plus $206.00 for the time and mileage I used the truck and today I find out you guys charge me extra 14 dollars?

Rating:

5.0

very good services,nice employee

Rating:

2.0

Need to reply back to costumers inquires and stop Charging extra for things that they should not. They charged me 100 on gas which it is insane as I did put gas myself to the level I was suppose to be I have pictures as proof

Rating:

3.0

I lost two hours trying to get a truck ordered on 6/7/2022 at the first location. This location was the one where the scheduling manager found the truck. I lost money and time because this location is far from my place. The truck was probably the oldest one a person can find. It generates many weird sounds. One of the blankets was fully in machine oil. The staff is nice, that is why I gave this location 3 stars.

Rating:

5.0

the ladies that are at the front desk are awesome, so nice and helpful

Rating:

2.0

Truck was in rough shape. Vibration while driving was brutal. Check engine light was on near the end of the trip. 180k miles

Rating:

2.0

I ordered a dozen furniture pads and I not received!

Rating:

1.0

Get it together.no one seems to know what their doing.i was overcharged and had to give a $100 deposit and u haul doesn't want to give it back..

Rating:

5.0

Make it easier to get the access code. It took us over an hour to figure it out.

Rating:

2.0

Despite decking insurance coverage as we have a COI on file, DISHONEST CHEAT AND UNSCRUPULOUS UHAUL and it’s employees and franchise’s keep charging for insurance which we have to waste time to get a refund. DISHONEST AND CHEAT UHAUL - take corrective measures immediately or you will be kicked out of business VERY VERY SOON. Want to try again to cheat us?

Rating:

3.0

Applied for a truck almost a month in advance and upon arriving they failed to deliver and had to give me a larger truck which caused me more financial constraints over the drive such as gas and tolls.

Rating:

1.0

The truck is disgusting!! I will never rent from this location again!

Rating:

5.0

The person who helped me was so helpful. We found a small dent in the van and the attendant was very responsive to make sure it was marked.

Rating:

5.0

The beautiful lady who attended me was very sweet and kind .. don't need to change anything at all 😊 everything was great

Rating:

3.0

Location was great and helped solve the problem. My uhaul had zero oil in it and they told me it had just come back from being serviced. Luckily the employee was able to fill it up with oil so I could make my trip.

Rating:

3.0

Trunk was dirty