When I made my reservation for a truck the uhaul.com operator told me that there were no trucks available in Independence on the date that I needed it. She was going to send me all the way to Claremore, Oklahoma which is 2 hours away to pick up a truck. Thankfully, I called back a few days later and that person was able to reserve me a truck in Independence. That was stressful.robert B.
Customer Reviews for Vining Rentals
(Distribuidor de U-Haul del vecindario)
Independence, KS 67301
(10th and Roosevelt)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 5:30 p. m.
- Sáb.: 8:30 a. m. - 4 p. m.
- Dom.: 8 a. m. - 12 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Communication was very lacking. This was not the site that I requested to pick up the trailer from.CHURCH OF N.
Check-in was quick and easy! Would use this location again.Cynthia W.
Thanks Mr. "V"Berneta V.
Always excellent service at this location.Kerri M.
El cliente no dejó un comentario.Charley S.
El cliente no dejó un comentario.Richard P.
El cliente no dejó un comentario.MARK S.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Misty M.
El cliente no dejó un comentario.Shawn T.
Never had anything to complain about at Vining rental. Randy goes above and beyond to make sure our rental is an easy.process.Kerri M.
Dropped off after hours so didn't speak with anyone but was pretty self explanatory as to what to do with the equipment.SARA S.
El cliente no dejó un comentario.Laurel C.
Randy has always been great when picking up a U-haul. He always makes sure all safety equipment is properly used and that the tow vehicle and trailer will be safe during the journey. Not many like him nay more and always a pleasure to do business with him as a representative of the U-Haul establishment.Gary B.
El cliente no dejó un comentario.Kathy W.
Not sure, I am pleased with the service. Vining rentals was very friendly. Was like we already knew each other.sammy H.
Randy is always a pleasure to work with. Our go-to uhaul guy for our business.Kerri M.
Dropped off Saturday 10/10/2020 at 11:30. Facility was closed. Left trailer by other uhaul trucks.Jerod N.
El cliente no dejó un comentario.Steve E.
El cliente no dejó un comentario.tammie R.
El cliente no dejó un comentario.Christopher F.
El cliente no dejó un comentario.Stacy Jo G.
We love working with Randy. We have used this location for years and will continue to do soKerri M.
Vining Rentals is not very clean or trying to find a place to park a 26' truck is hard not to block an entrance or exit.Justin K.
Randy is amazing. Professional and personable. Randy knows his business and goes the extra mile to make the move easy. Thank you. RandyMartin O.
I returned my rental on time but he must have closed early for the day so I wasn't able to receive the cash refund for the difference that I was owed. The next day I called, no answer. I went back during business hours to collect my money and he was not there.Haley G.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.George H.
El cliente no dejó un comentario.Tiffany E.
This business was very helpful when we were stranded on the road. The owner helped us choose the appropriate equipment to get us, our dogs and our dead car back to Colorado.martha B.
barely any room to park. nobody was around even tho it was during business hours. drop box hard to find.Ernie S.
These people were the greatest! They had the equipment ready, they installed it quickly, and they made sure that everything worked for our safety! Thank you so much!Dave G.
Very crowded with mix of u-haul and cars being repaired. U-haul equipment, like dollies, left unsecured. After hours key box hard to find in the cluttered mess.David B.
Make sure that if someone reserves a truck it is either at the first location or where their preference is. I had a lot of trouble finding a truck at the chanute location. I was told the truck was going to be at one location. Instead I had to go to independence to get the truck.Craig L.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Beth B.
Place looks like a dump. Owner was not there when I arrived during my pickup window of 1 to 4. Fish guts in a bucket outside stunk and was disgusting.Gabriel A.
El cliente no dejó un comentario.Bruce W.
El cliente no dejó un comentario.mark D.
El cliente no dejó un comentario.Gregory F.
El cliente no dejó un comentario.alma H.
Personnel is friendly, helpful, an excellent person and I would recommend their services to anyone. Could use help cleaning up the business location to look more professional and appeasing.Sandra L.
Vining rentals always go above and beyond for customer service!Mark W.
Randy is great to work with! Great experience!!!daniel S.
Absolute crap hole...literal junk yard. I was very nervous about stepping foot on the premises..incredibly trashy and dangerous for customers. Wouldn't recommend to anyone. Previous "reviews" must have been fake--seriously.Kyle T.
I previously called 1-1/2 weeks ahead of my move to a UHaul facility at True Value Hardware in Independence, KS. The girl said she couldn't get the online system to work and called UHaul then told me I should call back the next week on a Wednesday (only three days before we had people coming from neighboring states to complete an in-town move). I called back on Monday and was told they had availability of a 10', 15' and 16' foot truck. The man took down all of my information, said he was having problems with the system but would call me back if there were any issues. When I went in to pick up the truck on Saturday morning, the same guy I talked to said they were out of trucks (at least three were clearly on site). He said those were all reserved and they had been going out as soon as they came in. Which is why I called ahead to reserve it, I advised him. He opened his notebook to the page that clearly showed all of my contact info, the date I called, the date I needed the truck and the truck I needed. He just said something happened and they had been having problems so that reservation must not have gone through. I told him I had to have a truck that day which, again, is why I called ahead to reserve one. He said I would be surprised at how many times he would have to deal with that (??). He called around and said there were no 15' trucks but he found a 10' one at a nearby town (Coffeyville). He called them and told them I would be coming to pick it up. I asked if they could bring it over to me since they had dropped my reservation but he said he would have to charge me $100 to bring it over. Then he asked if I wanted to drop it off in Independence or return it to Coffeyville because it would cost an extra $20 if I wanted to return it there instead of taking it back to Coffeyville. The only thing he could do was waive the mileage for me to drive it back and forth from Coffeyville. Nothing else for all of the inconvenience! I left and started driving towards Coffeyville when I saw Vining Rentals on the south side of town with a UHaul truck on site. Surely he had checked with the other UHaul facility in town to make up for the incompetence of either him or UHaul dropping the reservation? We stopped anyway and the man at Vining said he had a 10' truck available for the day, which is all we needed. He was very helpful and provided excellent service. I told him the story, and that I was stunned the store in Independence hadn't checked with him to see if there was another UHaul truck in town instead of sending me to another town. His response was not one of surprise. I would definitely NOT recommend the True Value Hardware location! Dropping the reservation for a moving truck is not OK, and then providing no service beyond the bare minimum to make up for it is not OK. Then completely ignoring the other rental place in town, apparently because they are a competitive UHaul rental facility, after they had completely dropped the baMyra S.
I have rented therDavid W.
El cliente no dejó un comentario.Philip W.
Everything was great.Gerald E.
El cliente no dejó un comentario.Robert O.
It was a nasty junk yard looking place. No place to talk to anyone one.Brandon M.
El cliente no dejó un comentario.Preston W.
Mr. Vining was GREAT!!! Provided hometown kindness and care. Thanks again Mr. "V"BERNETA S.
Very helpful, knowledgeable manager/owner.Eldon D.
El cliente no dejó un comentario.JOHN H.
El cliente no dejó un comentario.Scott B.
El cliente no dejó un comentario.Donald D.
El cliente no dejó un comentario.MARK W.
El cliente no dejó un comentario.joshua K.
We always use this location. Randy is top notch and always takes excellent care of us.Kerri M.
El cliente no dejó un comentario.amanda S.
El cliente no dejó un comentario.valerie S.
El cliente no dejó un comentario.erica M.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.Brandy L.
Very nice and friendly much more friendly than the station in MissouriJoan C.
El cliente no dejó un comentario.Cameron N.
El cliente no dejó un comentario.Robert H.
Wouldn't use anyone else!ROBYN S.
El cliente no dejó un comentario.Gregory K.
This location was terrible! The truck wasn't clean, the fuel level was below half a tank, the equipment I requested wasn't even on site I had to go to a secondary location to obtain appliance dolly.Curtis M.
At this point I would say Uhaul charges way to much for moving across states especially with all the money I paid in gas.Belinda C.
El cliente no dejó un comentario.tammy E.
Excellent customer service!Carlos V.
I've now rented both a closed and open trailer over the last couple weeks and have had nothing less than exceptional customer service. Very accommodating, I both picked up and dropped off early on both trailers.Kenneth F.
Excellent service!Carlos V.
El cliente no dejó un comentario.Jimmy S.
I have rented there several times. They are always friendly and accommodatingDavid W.
El cliente no dejó un comentario.judy C.
El cliente no dejó un comentario.Brenda S.
Not a thing he was just greatmarvin D.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.Christy A.
Extremely positive rental. Owner was extremely personable and overall experience was excellent!!Ron R.
Great UHauler !!!ORLANDO C.
I've been using this business for several years, The owner is so nice and easy to do business with. I always recommend my friends for their moving needsROBYN S.
Awesome staffROY F.
El cliente no dejó un comentario.Louis O.
El cliente no dejó un comentario.thomas B.
El cliente no dejó un comentario.Julie H.
El cliente no dejó un comentario.joe T.
Randy was EXTREMELY knowledgeable and helped me select the perfect size trailer. It was in good shape, pulled well behind my vehicle. He been doing rentals for 37 years...the guy is a pro!doug P.
El cliente no dejó un comentario.ROGER K.
Quick, easy. In and out in less than 10 Minutes!Russell O.
El cliente no dejó un comentario.Tamara W.
El cliente no dejó un comentario.David G.
Excellent customer service!!MARK W.
People there are always helpful. My only complaint is I had reserved a furniture fillet and a hand-truck and neither was available.Anthony B.