Comentarios del cliente para Vine Grove Body Shop

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Vine Grove Body Shop

Grado total:

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CHRIS S. en

Grado:

El cliente no dejó un comentario.

Gregory R. en

Grado:

El cliente no dejó un comentario.

Brandy L. en

Grado:

My return was on a holiday. I called the toll free U-Haul number for instructions, guidance, or to provide them with proof of drop off, however the agent said to leave the trailer at the site. So I did - several hours earlier than my drop off time. My family does not live in a location with great cell coverage, so it wasn’t until after the holiday that I received a text providing specific drop off instructions for the site. I recommend these be provided as soon as possible on a one way rental, as you never know when a person will drop the trailer off.

Renee D. en

Grado:

El cliente no dejó un comentario.

STEVEN W. en

Grado:

El cliente no dejó un comentario.

justin S. en

Grado:

El cliente no dejó un comentario.

Samuel T. en

Grado:

El cliente no dejó un comentario.

Mark C C. en

Grado:

El cliente no dejó un comentario.

KAREN H. en

Grado:

El cliente no dejó un comentario.

Christopher C. en

Grado:

Dropped off truck at location, personnel brought a broom for me to sweep up back of truck, truck was cleaned before dropping off, took before and after pics... No difference. He told me if it wasn't swept he would have to charge me an additional $25, then after doing all that there was an additional $14 charged he didn't even know about, overall cost for renting a truck I think was too high.

Harry M. en

Grado:

This was the best rental place ever!

David V. en

Grado:

Parking lot for trailer drop off was a little small

David V. en

Grado:

El cliente no dejó un comentario.

mark D. en

Grado:

I had no problem with the Vine Grove location. Joey was very hekpful. I had a major issue with the location at Bluegrass Industrial Parkway in Louisville Ky. I ordered the 26' truck from this location 2 weeks in advance and received a confirmation number. The dates and timing were confirmed on 6/12 for 6/14 pickup at 4pm. I called the Louisville location and shared I needed the truck between 12 -1pm. When I arrived on Friday 6/14 at noon there was no 26' truck on the lot nor on the way. The representative at this lot threw his hands in the air, took no responsibility, and blamed Uhaul. He contacted the regional rep who made us aware of a truck in Vine Grove which we drove an hour one way to get. This mismanagement of our confirmed truck request cost me 2.5 hours in loss of time and moving labor. Not sure why this happened but to say I am disappointed is a major understatement. This was totally disrespectful and unprofessional after I had scheduled and confirmed a truck rental at this specific location in Louisville weeks in advance. I told the local rep that he has visibility to the confirmations and his inventory. He should take responsibility and do his job. On a positive note the truck from Vine Grove worked well and we are successfully moved in to our location in TN as of 6/17.

RICHARD B. en

Grado:

The car transporter was an older model, and one of the rubber constraints that holds the fender well in place would not stay secured.

Gideon D. en

Grado:

The weatherstripping on the edge of the door was bad and he had to pull the rubber holds for the safety chain off another U-Haul.

Ed S. en

Grado:

El cliente no dejó un comentario.

Rita A. en

Grado:

El cliente no dejó un comentario.

ERIC A. en

Grado:

El cliente no dejó un comentario.

Marsha R. en

Grado:

El cliente no dejó un comentario.

Eduardo L. en

Grado:

Quick and easy, they were very helpful and got me in and out!

Chris C. en

Grado:

El cliente no dejó un comentario.

Christine C. en

Grado:

I dont think Uhaul should charge so much for the insurance. I paid $29.95 per day and had it 8 days which equaled $380. That is outrageous as it was used for an in town move. The location I rented from was excellent, extremely professional as well as courteous and helpful.

Sharon T. en

Grado:

El cliente no dejó un comentario.

Jeffrey A. en

Grado:

El cliente no dejó un comentario.

Michael N. en

Grado:

El cliente no dejó un comentario.

Makessia G. en

Grado:

El cliente no dejó un comentario.

William P. en

Grado:

The place that we rented from was awesome. The person went out of their way to make sure we was getting the best deal and was very patient.

Bryan H. en

Grado:

El cliente no dejó un comentario.

John A. en

Grado:

Some sight specific signage for after hours / holiday drop off would be helpful - otherwise it was flawless

Charles K. en

Grado:

El cliente no dejó un comentario.

Robert F. en

Grado:

El cliente no dejó un comentario.

BOB I. en

Grado:

El cliente no dejó un comentario.

JOHN V. en

Grado:

Fast friendly and easy , knew how to finish the job

Patricia R. en

Grado:

El cliente no dejó un comentario.

William R. en

Grado:

El cliente no dejó un comentario.

Mary S. en

Grado:

El cliente no dejó un comentario.

Charles D. en

Grado:

Need my final bill.

Ronald D. en

Grado:

I was given a pick up location in Radcliff, Kentucky and they didn't have the vehicle I had requested, so I was sent to another location in another town. When I inquired about why they wouldn't have the vehicle I reserved, he stated, that is a "preferred" location and not necessarily the pick up location. That is confusing, because there were no other locations listed on my document to pick up the vehicle. I think this is a strange practice.

Dayton C. en

Grado:

El cliente no dejó un comentario.

Lorenzo W. en

Grado:

Don't have any recommendations. The gentlemen at the Vine Grove location helped me load and provided recommendations for every stop. It was my first experience towing and he helped me more than I could have asked for. I would recommend having someone experienced like him to provide assistance and make the inexperienced tower or equipment user alot more comfortable with services provided.

Steve Y. en

Grado:

El cliente no dejó un comentario.

Mayra Yvette R. en

Grado:

El cliente no dejó un comentario.

mary H. en

Grado:

El cliente no dejó un comentario.

Kristi H. en

Grado:

El cliente no dejó un comentario.

Lonnie C. en

Grado:

- Nothing at all. Took no time to get the truck and get on the road.

Daniel N. en

Grado:

When attempting to drop off the truck. This location is gated. Uhaul requires if you're dropping the truck to be behind the locked gate. Since this location is a tow company they are never at this location.

Christopher L. en

Grado:

El cliente no dejó un comentario.

Kevin E. en

Grado:

El cliente no dejó un comentario.

linda H. en

Grado:

Signage was unclear at pickup site. Operator was late. Problem with Elizabethtown location when I tried to reserve the truck. The woman would not make a commitment about when/ where a truck would be available; she kept saying, “I can’t conjure one up out of nowhere.” She did not seem to understand that I needed a confirmation of some sort because we’re making a major life change here and have a lot on the line to get our stuff to our new location. She transferred my call to a very helpful man in “traffic” who really worked with me to resolve the issue. It all worked out great.

Shawn D. en

Grado:

Location was closed but had repair cars everywhere. Hard to find a place for the truck to park.

Victoria S. en

Grado:

Nothing I can Think of

David T. en

Grado:

El cliente no dejó un comentario.

Angel C. en

Grado:

I was charged for 2 days. The location was closed when I picked up my truck and when I dropped it off by the time on my contract. They charged me as of the time they opened the next day.

Wayne J. en

Grado:

El cliente no dejó un comentario.

Kristi H. en

Grado:

Joey is outstanding. Would not wish to use any other location.

Mayra Yvette R. en

Grado:

El cliente no dejó un comentario.

Gary J. en

Grado:

Went above and beyond in helping us. I had the wrong size ball and electrical hook-up for trailer rented, Sent his service man to pickup correct ones with no extra charge besides parts cost. Would most definitely use this place again if in area.

Vincent H. en

Grado:

This location is very very small and you have to park your own trailer and disconnect it yourself in a small area which was right next to someone’s house.

Brian W. en

Grado:

El cliente no dejó un comentario.

Cassandra H. en

Grado:

El cliente no dejó un comentario.