Comentarios de los clientes para Village Rentals

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Village Rentals

Clasificación general:

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KEITHJ A.
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Fantastic customer service

Sarah M.
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El cliente no dejó un comentario.

PETERJAMES W.
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A Two(2) hour wait, due to their phones freezing up trying to Get an invoice to come up on a screen! Ray and. Lisa were very nice! Gave us a free case of Poland Spring Water! Here's the deal; they took that out of the inventory in their store, not from a U-Haul Product! It seems to be an ongoing issue w/ you folks. If you're going to have “outpost” businesses doing your work, you need to SUPPORT these folks& fix your shit!!! Thank you.

MARK N.
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Your website is very difficult to navigate. The rental. Available for a trailer with limited to 24 hours although I needed the trailer for 48 hours. I don't know if this is a glitch in your system but it should be corrected to allow input from the renter has the how long they will want the equipment, not just limited to a 24-hour period.

Kenneth S.
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Your UHaul website needs improvement. I tried to book online and it refused to accept my credit card. This was a Uhaul problem, not a Village Rentals problem. Jay and Lisa were exceptional people to deal with, and I Highly recommend them.

JAMESROBERT L.
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El cliente no dejó un comentario.

NEILANDREW S.
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what I needed when I needed it at an attractive price.

WAYNEM B.
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Fast and convenient! Great people to deal with. TY!

ANGELOT P.
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El cliente no dejó un comentario.

Joan F.
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Lots of confusion about the drop off activity of the previous renter of this truck led to HUGE delays and uncertainty for our pickup. The woman at Village Rentals was very sweet but the Uhaul software/website was really problematic. Other renters say similar things. Even though I went online WAY IN ADVANCE some of the information wasn't available and resulted in A LOT of delays and frustration for the users!!!! ABSOLUTELY NOT the fault for f the pick-up location!!! All I can say is be prepared for issues Once we had the rental everything was ok except the vehicle itself, with only 45,000 miles on it was a wreck. Got the job done is all I can say.

JOSEPHJ M.
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Great service!!!!. Exceeded my expectations.

Alric W.
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It was not set up as a U-Haul establishment. You had to wait on line for other shoppers that were buying other items. The area gets crowded quickly, which is not good for Covid distancing.

STEVENJ D.
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El cliente no dejó un comentario.

PATRICKJ JR C.
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Nothing , everything worked extremely well. Thanks

Louis A.
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Always a pleasure.

James S.
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Quick drop off. In and out.

JOSEPHJ M.
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El cliente no dejó un comentario.

Frank M.
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Great local! Very friendly staff who work late, compared to other locations, which makes check-out easy. There's also a gas station on site, so fill-up for return is also easy. Five stars all around!

NEILANDREW S.
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Excellent friendly and helpful service

THOMASF C.
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I am having a horrible time with billing! They are charging me more than I used. I try to call 1-800-go U-Haul all I get an advertisement for car insurance and then they hang up. I need someone to call me ASAP... this is very unprofessional!!!

GABRIELLEM F.
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The owner was rude from the start unfortunately. He was upset I disposed of garbage in his huge garbage cans in the parking area. He didn't want to help me unload my jeep we had paid the pick up location to rig up for us. After explaining and apologizing about the garbage he told me he doesn't usually do that but will for me. If he hadn't my jeep would've stayed stuck there so I don't know why he made me feel bad about asking him for help. Besides the rude attitude from the beginning he had just walked up on me without any introductions and went to the driver's side and started taking down info to close the bill. This man needs some customer service training.

COREY C.
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Very Inviting and got me on my way.

matthew S.
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El cliente no dejó un comentario.

WILLIAM M.
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The gentleman that helped me out was very friendly and helpful. Incredibly pleasant experience.

THOMASM K.
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went fine

MIGUEL V.
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El cliente no dejó un comentario.

DANIELJ C.
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El cliente no dejó un comentario.

DOMINICKJ C.
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Home run once again thank you

WILLIAMJ W.
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El cliente no dejó un comentario.

Vincent Z.
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El cliente no dejó un comentario.

richard R.
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Nothing. Store owner was very helpful and professional.

Madeline S.
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So friendly, very clean, very easy process! Highly recommended!!!

Richard V.
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The rental location was perfect for me the gentleman was extremely helpful and attentive. Good experience will rent again and pass the word to others.

nick C.
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The vehicle was very clean and functioned well. The staff at village were personable, helpful and very friendly. Will happily recommend them to anyone.

Laura G.
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Nothing!

Wessam M.
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Full service. The guy hooked up the trailer to my truck and took it off when I returned it. Great service, will use again.

James M.
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U-Haul needs to improve the drivers license photo upload. Took way too long. Perhaps provide the dealers with a scanner.

Eric H.
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El cliente no dejó un comentario.

Richard T.
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Super nice guy

Jason O.
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El cliente no dejó un comentario.

gail Z.
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El cliente no dejó un comentario.

Erick M.
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El cliente no dejó un comentario.

John S.
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El cliente no dejó un comentario.

chris P.
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There were device failures, software/system failures, repeated entries/attempts to re-enter my information. I was there for ONE hour waiting for the check-in process. The trailer had 3 safety chains, one was found damaged but I left it wrapped around the chassis so I wouldn't disturb the equipment as I found it. The flat-4 electric wire was frayed but worked. The trailer was found with a cinder block holding it up. When I returned it, I put it back in the lot and used the proper hitch stand that I knew the purpose of from past experience. Overall, the rental, use, return of the trailer was successful but I won't rent from this particular uhaul location because of the computer problems and delays.

John S.
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El cliente no dejó un comentario.

Anthony L.
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El cliente no dejó un comentario.

carl P.
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El cliente no dejó un comentario.

Edwin S.
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Streamline the paper work required. The vehicle was great. But the process of renting it and returning it took too much time.

Glenn M.
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El cliente no dejó un comentario.

Edward S.
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El cliente no dejó un comentario.

Jennifer S.
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I would like to file a complaint; I had made a reservation to pick up a van on Thursday evening at 19 dogwood ave wading river, I used the U-Haul app and could not get the van. The app is not intuitive or user friendly, I had gone through a lot of trouble to get a ride there and find childcare so I could go pick up the van. I ended up leaving twice without a van. The second time it was bc my license could not be verified. The woman over the phone was not helpful at all, she told me to make a reservation online and continued with a conversation she was having before she hung up the phone. When I went back the next morning to get a van there wasn't one available and they sent me to the location I ended up using which was wonderful, customer friendly and convenient. I had a horrible experience with your company due to this and will probably never use U-Haul again. I was extremely inconvenienced and this incident made me very late for what I needed to get done with the van in addition to causing me unnecessary stress. Thank you for listening. I would really appreciate a refund. That's how poor my experience was.

Charles P.
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El cliente no dejó un comentario.

Jason W.
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El cliente no dejó un comentario.

Eileen S.
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The truck mechanically and the back was well maintained and clean. However the cab was very dirty. It took me about an hour to detail it. There was food and crumbs left in the cab. I also found a spit bottle for chewing tobacco. This truck was returned after the wading River store was closed and we picked it up very early. I as extremely happy with the service at wading River but the condition of the cab could have been better.

Jason W.
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El cliente no dejó un comentario.

Lino M.
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El cliente no dejó un comentario.

lauren H.
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El cliente no dejó un comentario.

Jason W.
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Hands down best business around! Great people who go the extra mile to ensure a great experience .

Jason W.
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El cliente no dejó un comentario.

Jason W.
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El cliente no dejó un comentario.

Suvidya D.
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It was just annoying that we only needed a Van and although there were vans in the parking lot both Thursday...and Friday when we picked up as well as Saturday when we dropped off and were told no vans were available on the site. So I feel that cancellations are not updated immediately on the main site

Alan W.
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Difficult to take photos when returning in the dark. Not sure what can be done about this. In general very nice experience. Excellent service by neighborhood business. Jay at Village Rentals was attentive, friendly as always and helpful.

roger F.
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El cliente no dejó un comentario.

JASON W.
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El cliente no dejó un comentario.

Stephanie S.
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El cliente no dejó un comentario.

Kendy B.
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Great place to rent UHaul equipment. Very nice people. Jay was great!

LINDA O.
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Dropoff was easy and person receiving equipment professional, but the interior of location is rundown and unprofessional looking.

JASON W.
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El cliente no dejó un comentario.

Daniel F.
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Uhaul Prices are too high I like this location but I will try to find a cheaper rental next time

MICHAEL M.
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El cliente no dejó un comentario.

Bryan M.
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El cliente no dejó un comentario.

davonte M.
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while I had the truck, the truck broke down . The batter died and I was stuck and had to wait for a ride to come and jump the truck . The truck then after started driving funny and kinda jerking. Glad I was able to give feed back because I was really upset that this happen.

Michelle M.
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Very friendly and seamless transaction

Christopher S.
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Very helpful and understanding staff.

Erin B.
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I drove 15 miles to pick up the 15 foot moving truck from Village Rentals in Wading River, New York and then drive another 13 miles to Roe Motors in Shirley, New York. I picked up the truck from Village Rentals only for the guy to not be able to give me any paperwork whatsoever and he said he was unable to e-mail it to me. I paid for my order with debit/credit card, which was $747.55, and explained to the rep how I had the truck and a car transport and he told me it was both paid in full at the time of leaving. But I had no paperwork telling me anything about the equipment, emergency numbers, what I paid for, mileage, where the gas was at, etc. Nothing. I then drove to Roe Motors in Shirley, New York who were even worse.

Stephen M.
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El cliente no dejó un comentario.

Paul M.
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El cliente no dejó un comentario.

brian M.
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El cliente no dejó un comentario.

brian M.
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Quick and reliable service

lisa S.
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First time here, liked them alot, will be using them more often.

leonard R.
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El cliente no dejó un comentario.

BARBARA G.
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Great professional service, brand new truck! Better hours than most as situated in a fuel station. Really superb beer selection as well!

john A.
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El cliente no dejó un comentario.

greg P.
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El cliente no dejó un comentario.

Ashley E.
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U-Haul trucks check engine light came on in the middle of me moving. U-Haul truck would not accelerate when I pushed on the gas so it was going very slow and took a lot of extra time. The location service was slow and staff didn't know how to help me with my reservation.

JASON W.
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El cliente no dejó un comentario.

Chris M.
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El cliente no dejó un comentario.

Dave R.
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Very friendly owner,great service

Vivian M.
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El cliente no dejó un comentario.

robert L.
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El cliente no dejó un comentario.

Roberta L.
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Excellent and professional service!

Jim M.
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Nice people ,very quick in and out Change nothing

Michael G.
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El cliente no dejó un comentario.

DAVID M.
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El cliente no dejó un comentario.

susan H.
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El cliente no dejó un comentario.

Sue F.
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El cliente no dejó un comentario.

Christina S.
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El cliente no dejó un comentario.

alexander S.
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Very convenient location, and a quick and Easy rental. The customer service was very friendly and welcoming as well!

Anas S.
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El cliente no dejó un comentario.

ohn D.
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El cliente no dejó un comentario.

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