Have more sizes to choose from,other than that location is very good
RANDY T
Customer Reviews for Villa Rica Lock Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
THEY LIED ABOUT AIR WORKING
Danny SWe just dropped the trailer, finished the return on my phone and left.
Brandon SFriendly staff, quick and easy transaction for the rental. Would use this location again.
Halie WVery appreciative that I could get the truck an extra day!!!!
Shalatha BThe truck was really in need of some maintenance.
William HNothing She was very friendly and attentive to my needs.
Laqwanda WPick up was very easy. The lady in the Storage Facility was very nice and helpful. Drop off was also simple. She came out and met me to get the key and asked if we had any questions or concerns, otherwise, that was it. A1, 100% would recommend.
Elizabeth JNothing you guys are awesome
Babatunde ACasey was extremely helpful and nice.
Kateric QThe office lady was very nice and even loaded up trailer to trick for me. And unloaded it That was unexpected for me Thank you
Stuart Lit was very good experience
Lane PT
JEFFREY WMake more trucks available
Judy GNothing was extremely easy and worker was helpful
Timi WGreat Service
Stephen RExcellent service Highly recommended!!!
Javier rAbsolutely nothing….this is the third time I have been to this location. Customer care is excellent, I won’t use anyone else. Casey went above and beyond to help me Saturday.
Rebecca Wgreat service. the person that helped me hooked up the trailer with me instead of just watching me do it.
Stephen BKim was amazing, we were nervous about unhooking the trailer, she did it for us. Excellent customer service.
Rebecca WHave signs directing to key drop box
Eric Mthe strap kept coming off on one side of the dolly
Todd NKeep doing what you are doing
debra bThey gave us the truck with the AC blowing hot air. NOT ACCEPTABLE. We had to meet the mechanic at 3:15 a.m. half way through our trip to get it fixed. NOT NOT GOOD!!!
Becky HMost everything went well. App and texting had a few issues. Had issues logging in and had notifications that your system was down please try again later.
Steven BNo improvements needed
Dustin MThe lady where I rented the trailer from in Villa Ricca was very helpful. However, I had a tire go bad two hours out of Atlanta when I was doing a 1700 mile round-trip. U-Haul left me sitting on the side of the road for four hours. I think I should be compensated for that, bad experience with many I’ve had with U-Haul that one really sucked .
jimmy LGreat service!
sebastian vCasey was wonderful to work with. She made sure I had what I needed and she answered any questions I had. I highly recommend this location for your truck rental needs!
Lynn LNone of the supplies I requested were provided the truck had low air in the front left tire overall just not a good experience
Dakota WHand trucks were not included that I paid for.
justin rThe staff was great there if I had been there the first three days it might have been better .. I have never experienced the mess I had the first three days before that with a u haul ever .. it was not a great experience .. I was over charged .. canceled on on the whole order from haul .. never been so mistreated in my whole life and just as rude as they could be .. never seen anything like it
MARGIE BLady very friendly amd nice I recommend everyone to go there
JUDSON FPhone number displayed on the office door to get help was not a working number. Had to track down the manager who was out of the office checking storage units. Truck was not swept out but the manager accomplished this while we waited.
Kevin Sproblem is with website - it said we could pickup from phone app however the location was not aware because the reservation was made after she closed....I will say she was amazing and came 30 minute early to help us!
Gary RI couldn’t adjust the back on the seat to be comfortable driving. I was told by my daughter who lives in Douglasville GA and my sister who lives in Chicago IL. That the $41.86 I paid for driving less than 30 miles was to much I only had the truck for less than 1 hour and 30 minutes. When I return with the truck your employee was not there. I was told by my daughter that the Home Depot U-Haul in Villa Rica have unlimited and your renting it for the day and you pay only the $19.95 and other fees that didn’t amount to the $41.86 I was charged I will NEVER go back to the U-Haul located at Villa Rica Lock Storage-(5212) 525 E. Montgomery St,Villa Rica GA30180. I was charge 0.79 X 20.00 per mile. That a shame. I had never rent a u-haul before. But I know now not to go back there I feel that I was cheated..
corine jEverything was great
Jelisa KEngine light was on for both times when I used the 26 foot truck. Being a truck driver I wasn't that concerned, but it could be pretty stressful for someone who isn't use to it. And if a light is on, there should be a box the renter can check...so the renter doesn't feel liable in case the truck should break down. Which was my only concern.
David BThere was no customer service rep on this location on 7/28/22 when the trailer was dropped off on Thursday 7/28/22. Villa Rica Lock Storage 5212. 525 East Montgomery St. Villa Rica GA. 30180. I received an email today with an added charge of $29.96. It says the trailer was dropped off at 0800 on 7/30/22. Please reverse this charge to my credit card.
Kevin WThe lady working there was super friendly and professional. It made my stressful day pleasant from the start. I will definitely use this location again.
Jennifer SAbsolutely terrible. I rented the truck for a no contact pickup at 8:30 am. We get there and it tells us we have to go inside and see the person working. Well, they don’t open until 9. So we sat there for 30 minutes. Then, I paid for insurance. The insurance didn’t cover roadside assistance, and we needed to be pulled from where our back end was stuck. Uhaul wanted another $350 to come do that. I’m not even sure what I paid for insurance for! Absolutely do not recommend.
Aaron PVery friendly location.
Janet HService was amazing as usual
Dawn HWhen I arrived at location owner was 15 minutes late. Was supposed to pick up truck at 11:30am and when I arrived, no one was there.
Chris BRequested equipment was not available, we were not notified that the equipment we ordered a week prior was not available so that that we could make alternative arrangements. Instead we were told the main office the next city over would have the equipment we need, called there in the morning and that office ALSO didn't have what we needed.
Allyson PWe waited a hour for our first location in Douglasville GA to open up. We got there at 10:00 and waited almost a hour before calling U-Haul because the business wasn't open. Was told by U-Haul they called the owner and he should be on his way!! We asked for another location, No we are sorry NOTHING!
Shelley BI did my Reservation online and it showed my price at pickup although once I got there it was a different price. That can be approved
Chanta GThey literally had all the trailers sitting on the ground. My injured husband literally had to hulk this 1000 pound trailer off the ground. Maintain your equipment better. Dont make people get trailers off the ground. Do not recommend this store.
John LExcellent customer service focus
James BLocation is hidden.
WANDA P