Customer Reviews for Villa Hills Marina
(U-Haul Neighborhood Dealer)

24 reviews

736 River Rd   Villa Hills, KY 41017

(859) 446-7378

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(859) 446-7378

736 River Rd
Villa Hills, KY 41017

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Did the 24/7 pick up and there were no keys for the truck. Took multiple phones and an hour of my time to get everything straight with a new truck. Also the location did not have the moving blanket I had requested.

Ramey North 
Rating:
1.0

Clean the truck, fix the vibration, fix council cover, the return location charged me an extra $37.50 for fuel but i put it back where i got it!!

Michael Taylor 
Rating:
5.0

Customer did not leave a comment.

Clyde Whitlow 
Rating:
5.0

Customer did not leave a comment.

christina nash 
Rating:
5.0

Why did I get a review order and thank u today I didn’t rent anything

Steven Miller 
Rating:
4.0

Customer did not leave a comment.

Nils Westrich 
Rating:
3.0

Initially, no one there to check me in. Started online checking, got to picture upload, thru 3 pictures, and site crashed. Mr res. Was wiped out. Called Uhaul for help, on hold and on-site help showed up. His ckeck in site crashed on him as well.

Ralph Damour 
Rating:
3.0

Customer did not leave a comment.

Corina Caballero 
Rating:
1.0

There was no one there!!! We dropped the truck off one day early. It was during normal working hours. We had the reservation until Friday but got done early and dropped it off at around 3:00 pm on Thursday. There was not a single person there to check in with. I wish I worked for you guys because I would not have to be there!! Just awful experience with UHaul all around! No one was there after walking around....please check your security cameras to confirm!! AWEFUL customer service. THEN, got a call TODAY asking where truck was!!!!! UNBELIEVABLE!! I do not know how you are still in business!!

Janice Eisenhauer 
Rating:
1.0

Scheduled pickup for 9am. No actual office or building and owner did not arrive to almost 10am. Had no way to contact him as the listed number went to voicemail every time. Had to contact U-Haul support just to contact owner. He then tried to have me hookup the trailer myself. No apology or explanation. Wouldn’t recommend this U-Haul to anyone. U-Haul support was very good though.

Jeffrey Mann 
Rating:
4.0

Customer did not leave a comment.

Jun wei Chen 
Rating:
2.0

This location was very creepy and felt unsafe

Nicole Imblum 
Rating:
1.0

Customer did not leave a comment.

Alan Nelson 
Rating:
5.0

Everyone was very pleasant and took great care to do things in a speedy manor

Justin Bushnell 
Rating:
5.0

very good, i called with a question and he was able to assist very quickly

david rummell 
Rating:
5.0

Customer did not leave a comment.

John Houston 
Rating:
2.0

I reserved at one location than had to drive 20 minutes out of my way to pick up the trailer. The man who checked me in and rented the trailer was very helpful. The previous person left the trailer door open during a rain storm and the floor was wet. This added frustration on the day I was moving will motivate me to find other rental companies in the future.

Kevin Carmichael 
Rating:
3.0

Customer did not leave a comment.

Richard Howard 
Rating:
5.0

I was running late and the site supported an after hours drop off. Very helpful and great customer service.

ROBERT GRINNAN 
Rating:
3.0

The location is a bit secluded. My husband arrived before stated closing time but had to call for someone to meet him at location.

THOMAS BARLOW 
Rating:
1.0

Terrible customer service. Items were not available.

Lisa Kelly 
Rating:
4.0

Customer did not leave a comment.

Barry Chapman 
Rating:
5.0

100% Recomended ⭐⭐⭐⭐⭐

Alejandro Gómez 
Rating:
5.0

Customer did not leave a comment.

Tessa Blair 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

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